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Professional pet groomer articles and resources for the pet grooming industry including schools and educational opportunities.

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  • eGroomer Journal www.egroomer.com Subscribe Free 2013 Find A Groomer Inc. All rights reserved

    eGroomer Journal July / September 2013 1 PetGroomer.com Publications July / September 2013 Volume 3 Issue 3 $4.95

    A PetGroomer.com Publication www.petgroomer.com

    Styling the Bedlington Terrier with Sue Zecco, NCMG

    www.superstylingsessions.com

    Silicones: A Quest for Truth - Part 2

    by Grooming Business in a Box by Barbara Bird, CMG

    My Favorite Small Shop $etup No Ear Plucking!

    by Grooming Business in a Box by Barbara Bird, CMG

    Training Your Clients Contracts for Independent Contractors

    by Kathy Sanders, NCMG by Grooming Business in a Box

    Super Dog Too Groomer Trivia 2013 Reference Charts

    www.egroomer.com www.petgroomer.com Copyright 2013 Find A Groomer Inc. All Rights Reserved

    http://www.egroomer.com/http://www.petgroomer.com/http://www.egroomer.com/http://www.petgroomer.com/http://www.superstylingsessions.com/http://www.egroomer.com/http://www.petgroomer.com/
  • eGroomer Journal www.egroomer.com Subscribe Free 2013 Find A Groomer Inc. All rights reserved

    eGroomer Journal July / September 2013 2 PetGroomer.com Publications

    http://www.egroomer.com/http://www.petgroomer.com/http://www.petedge.com/
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    eGroomer Journal July / September 2013 3 PetGroomer.com Publications

    http://www.egroomer.com/http://www.petgroomer.com/http://www.quadrupedpetcare.com/
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    eGroomer Journal July / September 2013 4 PetGroomer.com Publications

    http://www.egroomer.com/http://www.petgroomer.com/http://www.doublekindustries.com/
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    eGroomer Journal July / September 2013 5 PetGroomer.com Publications

    http://www.egroomer.com/http://www.petgroomer.com/http://www.wahlanimal.com/
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    eGroomer Journal July / September 2013 6 PetGroomer.com Publications

    http://www.egroomer.com/http://www.petgroomer.com/http://www.chubbsbars.com/
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    eGroomer Journal July / September 2013 7 PetGroomer.com Publications

    www.superstylingsessions.com

    http://www.egroomer.com/http://www.petgroomer.com/http://www.superstylingsessions.com/http://www.superstylingsessions.com/
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    eGroomer Journal July / September 2013 8 PetGroomer.com Publications

    http://www.egroomer.com/http://www.petgroomer.com/http://www.mygroomingtrailer.com/
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    eGroomer Journal July / September 2013 9 PetGroomer.com Publications

    California O.C. Academy of Pet Styling 145 West Whiting Ave. Fullerton, CA 92833 714 883-3440 Email: [email protected] Web: Click here

    Florida Golden Paws Pet Styling Academy 19030 West Dixie Hwy Miami, FL 33180 305-290-4245 Email: [email protected] Web: tba

    Illinois Golden Paws Pet Styling Academy 6460 N. Milwaukee Ave. Chicago, IL 60631 773-775-1040 Email: [email protected] Web: Click here

    Indiana Golden Paws Pet Styling Academy 443 E. Lincoln Rd. Kokomo, IN 46902 765-455-3093 Cell-765-461-4442 Email: [email protected] Web: Click here

    Massachusetts The Dapper Dawg School of Professional Dog Grooming 62R Montvale Ave. Stoneham, MA 02180 781-438-2900 Email: [email protected] Web: Click here

    New York Golden Paws Pet Styling Academy 627 Plank Road Clifton Park, NY 12065 518-371-5118 Email: [email protected] Web: Click here

    Pennsylvania Just Four Paws Academy of Pet Styling 8960 South Creek Rd. Girard, PA 16417 814-774-7297 Email: [email protected] Web: Click here Golden Paws Pet Styling Academy 2101 Greentree Rd. Scott Towne Center, Suite B-109 Pittsburgh, PA 15220 412-279-9383 Email: [email protected] Web: Click here

    Texas Golden Paws School of Dog Styling 6727 Weslayan Houston, TX 77005 714-336-9005 Email: [email protected] Web: Click here

    Wisconsin Golden Paws Pet Styling Academy 2128 Hall Ave. Marinette, WI 54143 715-732-6176 Email: [email protected] Web: Click here

    GOLDEN PAWS PET STYLING ACADEMY LOCATIONS

    http://www.egroomer.com/http://www.petgroomer.com/mailto:[email protected]://www.ocacademyofpetstyling.netmailto:[email protected]:[email protected]://www.goldenpawschicago.com/mailto:[email protected]://www.goldenpawspetstylingacademyin.com/mailto:[email protected]://www.thedapperdawg.com/http://us.mg4.mail.yahoo.com/yab-fe/mu/MainView?.src=neo&themeName=blue&stab=1338316891076http://www.pinkdogparlor.com/school.htmmailto:[email protected]://www.justfourpawsacademy.com/mailto:[email protected]://www.goldenpawspittsburghpa.com/mailto:[email protected]://www.goldenpaws.com/mailto:[email protected]://www.goldenpawswi.com/
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    eGroomer Journal July / September 2013 10 PetGroomer.com Publications

    eGroomer Journal

    EDITOR-IN-CHIEF Stephen Mart ADMINISTRATOR Madeline B. Ogle

    PUBLISHER Find A Groomer Inc.

    EDITORIAL OFFICE

    PO Box 2489 Yelm, WA 98597

    [email protected]

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    BACK ISSUES

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    800-556-5131 360-446-5348

    The eGroomer Journal is published quarterly by Find A Groomer Inc., PO Box 2489, Yelm, WA 98597, Madeline B, Ogle, President. Copyright 2013 All rights reserved. Reproduction in whole or in part is strictly prohibited. Made in USA.

    eGroomer Journal makes every effort to provide information that is reliable and practical. It is not intended to replace diagnosis or treatment from a veterinarian or other qualified pet professional.

    eGroomer Journal does not assume any legal responsibility. Readers should always consult qualified healthcare providers for specific diagnosis and treatment. Information provided is not intended to replace formal pet grooming training including pet safety and handling.

    Viewpoints and commentary expressed in eGroomer Journal do not necessarily reflect the beliefs or opinions of its advertisers, the publisher or associates. Use of any content or services of PetGroomer.com and eGroomer.com, including both digital and print copies of eGroomer Journal, is governed by additional guidelines, disclaimers and privacy policies and notices available at:

    www.petgroomer.com/mission.htm

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    http://www.egroomer.com/http://www.petgroomer.com/mailto:[email protected]://www.egroomer.com/mailto:[email protected]://www.egroomer.com/http://www.egroomer.com/http://www.petgroomer.com/bannerads.htmhttp://www.petgroomer.com/mission.htmmailto:[email protected]://images.search.yahoo.com/images/view;_ylt=A2KJkewh8KlOnQ0ANCSjzbkF;_ylu=X3oDMTBsNXNqYzdwBHNlYwNmcC10aHVtYnMEc2xrA2ltZw--?back=http%3A%2F%2Fsearch.yahoo.com%2Fsearch%3Fei%3DUTF-8%26p%3Dfree%2Bfacebook%2Bclip%2Bart&w=425&h=425&imgurl=images.all-free-
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    eGroomer Journal July / September 2013 11 PetGroomer.com Publications

    JULY

    July 23 to 25

    SuperZoo Las Vegas, NV www.superzoo.org July 29

    One Day Cat Clinic Workshop NCGIA Greenville, SC www.nationalcatgroomers.com

    AUGUST

    August 14 to 19

    All American Grooming Show Wheeling, IL www.barkleigh.com

    SEPTEMBER

    September 16

    Super Styling Sessions Kansas City Sue Zecco & Jay Scruggs Overland Park, KS www.groomerschoice.com 888-364-6242 September 19 to 22

    Groom Expo Hershey, PA www.barkleigh.com September 20 to 22

    Backer Pet Industry Trade Show Chicago, IL www.hhbacker.com

    INDUSTRY CALENDAR 2013

    PLAN TO MEET & GREET OTHER GROOMERS

    Meet and greet other groomers going to these and other events. Refer to the Grooming Events Forum on the GroomerTALK Message Board. http://tinyurl.com/7gnd6du today. See who is going in the GroomerTALK community and arrange meet-ups. Get your event listed here. Contact [email protected].

    OCTOBER

    October 7

    Super Styling Sessions Detroit Sue Zecco & Jay Scruggs Novi, MI www.groomerschoice.com 888-364-6242 October 21

    Super Styling Sessions Los Angeles Sue Zecco & Jay Scruggs Hollywood, CA www.groomerschoice.com 888-364-6242 October 27

    WAPPS WI Pet Stylists International Madison, WI www.wisconsinpetstylists.org

    NOVEMBER

    November 1 to 3

    Dallas, TX www.petstylist.com November 4

    Super Styling Sessions Atlanta Sue Zecco & Jay Scruggs Atlanta, GA www.groomerschoice.com 888-364-6242

    http://www.egroomer.com/http://www.petgroomer.com/http://www.superzoo.org/http://www.nationalcatgroomers.com/http://www.barkleigh.com/http://www.barkleigh.com/http://www.barkleigh.com/http://www.hhbacker.com/http://tinyurl.com/7gnd6dumailto:[email protected]://www.barkleigh.com/http://www.barkleigh.com/http://www.wisconsinpetstylists.org/http://www.petstylist.com/http://www.barkleigh.com/
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    eGroomer Journal July / September 2013 12 PetGroomer.com Publications

    Styling theStyling theStyling the Bedlington TerrierBedlington TerrierBedlington Terrier

    By Sue Zecco, NCMG

    The Bedlington Terrier is one of the most difficult breeds to learn to groom. They are very different from all other breed grooms.

    With the rise over their loin, rat-tail, tassel ears, hare foot and long narrow tube-shaped head, not to mention a very fine soft

    take practice to get it right.

    To start the clipper work I use a WAHL Bravura clipper on the #40 blade setting. Clip

    outside of the ear. Hold the ear leather flat against your fingers. Start about 1 inch above the tip of the ear and clip an inverted

    Follow the same lines doing the same to the inside of the ear. Clip to the top of the ear where it meets the head.

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    eGroomer Journal July / September 2013 13 PetGroomer.com Publications

    Next clip the sides of the cheeks from the top corner of the ear to the corner of the eye, and from the corner of the eye to the corner of the mouth.

    The entire under-jaw of a Bedlington is clipped clean. Start about 1 inch

    from the center of the neck up to the lower corner of each ear, much like

    I used the 40 blade setting on a WAHL Bravura clipper.

    For pet trims you can optionally use a 15 blade setting against the grain in these areas. This option also works well with sensitive skin dogs.

    Sue Zecco, NCMG

    Sue Zecco (pictured here with Jay Scruggs) is a Certified Master Groomer with the NDGAA and the IPGI. With over 35 years grooming experience, Sue has achieved quite a bit in her career. She is a multiple grooming contest winner with many Best in Show and Best All Around Groomer awards. Her

    Groomer of the Year with B.I.S. judge the late Serafino Ripamonte, and the

    member since 1996, and was the first team member to earn over 100 points

    Awards, which include American Groomer, Judge and Congeniality. After retiring from the competition ring, Sue teamed with Jay Scruggs to do one

    Pampered Pet Grooming Shop in Paxton, MA.

    Website: www.superstylingsessions.com

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    eGroomer Journal July / September 2013 14 PetGroomer.com Publications

    Clip the tail with the 40 blade against the grain. Start at the tip of the tail. Clip up towards the body to one-of the tail. Clip sides and underside clean.

    tip of the nose to the tip of the tail. The underline on the body should mirror the top line of the body. Leave the roach at the highest point of the top line and the highest point of the under line is in the tuck up area. The lowest point of the top line should be just slightly behind the withers. The deepest point of the under line mirrors that.

    into tightly trimmed feet, not cat feet. Viewed from the rear you should see parallel lines, inside and outside of the rear legs. The tail is scissor-styled at approximately 30 degree angle into the croup. Head towards the high point of the roach above the loin. Then slope gently toward the withers and up into the neck. Remember, soft transitions and no sharp lines.

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    eGroomer Journal July / September 2013 15 PetGroomer.com Publications

    The Bedlington head is an important breed trademark. A long lean head is most desirable. Now look head-on straight at the head. You should see the shape of a paper towel roll. It should appear tight on the sides with a slight arch from the nose to the tip of the occiput, your high point.

    Sides of the neck should be tight and about a skip tooth 7 in length. Style parallel lines from the ears, straight down the sides of the front legs. Make sure the front legs balance with rear legs in size.

    Front legs should have a slight forechest, no bib and be fairly straight from the throat to the toes. Scissor edges of the ears making them look clean and smooth.

    -

    soft coats with course guard hairs throughout. They come in blue (like the dog pictured here) and liver. They are built like Whippets for speed. Your style should indicate slab sides which are flatter through the rib cage, and not a rounded spring of rib.

    The little girl in these photos is my Bonnie Bell, First Class Echoing

    Willow Wind, when she was just about a year old.

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    eGroomer Journal July / September 2013 16 PetGroomer.com Publications

    For the cover of this issue

    of eGroomer Journal we

    background with solid

    black to visually accentuate

    the lines. Beautiful!

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    eGroomer Journal July / September 2013 17 PetGroomer.com Publications

    Contrary to what you may have been taught,

    requested, or commanded in the past, the

    current advice from veterinary

    dermatologists is that plucking ear hair can

    do more harm than good. Rather than

    prevent ear infections, this procedure can

    actually create a greater likelihood of

    infection by damaging the tender inner ear

    tissue and allowing a foothold for bacteria

    to thrive.

    In her presentation to Tucson groomers,

    DACVD plainly stated that groomers

    should stop plucking ear hair from inside

    -

    stated Dr. Newton. She encouraged

    groomers to continue the practice of ear

    cleaning, however, using products

    formulated for ear care, and massaging the

    base of the ear to allow the product to

    loosen wax and debris from deep in the ear

    canal.

    Another clear statement from Dr. Newton

    water may introduce microbes that lead to

    ear infections, but clean water is not a

    problem.

    The possibility of cross-contamination

    from an infected ear to the other ear or

    another animal is the one area where

    groomers might be at fault. It is very

    possible for pseudomonas bacteria to

    transfer from the ear to various surfaces and

    then be picked up by other animals or even

    humans. The most obvious sign of a

    pseudomonas infection is what vets call a

    discharge. If the groomer suspects an ear

    infection, Dr. Newton suggested the

    following protocol:

    1. Clean the GOOD ear first.

    2. If the ear with the suspected infection

    is cleaned, be gentle and use a non-stinging

    ear cleaner. The groomer may also choose (Continued on page 18)

    No Ear Plucking! By Barbara Bird, CMG

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    eGroomer Journal July / September 2013 18 PetGroomer.com Publications

    to not clean an ear with a suspected

    infection, especially if it looks serious.

    3. Disinfect everything that the dog has

    contact with or might spray with shaking of

    the ears. This includes, your hands, the tub,

    the faucets, any tools, the table, the kennel

    and bedding, and the tip or spout of the ear

    cleaner bottle.

    In addition to ear discharge, other signs of

    ear abnormality are redness, itchiness, odor,

    swollen tissue of outer ear, hair loss on

    earflap, and scabs or scaliness. Ear

    problems are often quite complex and

    difficult to nail down and treat. A referral

    to the veterinary dermatologist can result in

    a quicker and more accurate diagnosis and

    more effective treatment, thus lessening the

    time the pet has to suffer with

    uncomfortable, often painful conditions.

    By encouraging pet parents to seek

    treatment for suspected ear problems, the

    professional groomer is serving the needs

    of the pet.

    Veterinary dermatologists such as Dr.

    Newton, undergo several years additional

    training and examinations beyond that

    required of general practitioners. Dr.

    Newton is part of Dermatology for

    (Continued from page 17) Animals, a network of veterinary

    dermatologists serving the Southwest

    United States. In addition to working full-

    time in the Tucson practice, she currently

    serves on the American College of

    Veterinary Dermatology (ACVD) Exam

    Committee (the certifying board) and is a

    lecturer for the North American Veterinary

    Dermatology Forum (NAVDF) Resident

    Education Forum.

    Additional References:

    Pseudomonas Article http://www.allergyearskincare.com/animal-care/

    component/content/article/81.html

    Barbara Bird,CMG, aka BBird, has been

    grooming at Transformation Pet Center in

    Tucson, AZ since 1977. At age 73, she is

    still grooming three days-a-week, while

    writing for industry journals and speaking at

    trade shows. She has received two coveted

    Cardinal Crystal Achievement Awards for

    Journalist of the Year in 2006 & 2007 and

    two Barkleigh Honors Awards for Best Blog of 2010 & 2011.

    The award winning blog may be found at

    www.groomblog.blogspot.com. In addition to outstanding work

    at the grooming table and charismatic presentations as a

    speaker, Barbara is especially devoted to sharing research

    and technical information in writing for fellow pet groomers

    worldwide.

    Web Site: www.bbird.biz

    Blogs:

    http://groomblog.blogspot.com

    Bbird Talk at GroomWise

    http://groomwise.typepad.com/bbird/

    http://www.egroomer.com/http://www.petgroomer.com/http://www.allergyearskincare.com/animal-care/component/content/article/81.htmlhttp://www.allergyearskincare.com/animal-care/component/content/article/81.htmlhttp://www.bbird.biz/http://groomblog.blogspot.com/http://groomwise.typepad.com/bbird/
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    eGroomer Journal July / September 2013 19 PetGroomer.com Publications

    Shop with a Groomer

    Greatly reduce time at the tub.

    Save your hands!

    Reduce water use by 1/3 to 1/2.

    Reduce product use.

    No more pre-dilution. Dilutes in tub.

    Gets dogs cleaner than most hand washing.

    Eliminates risk of shampoo irritation.

    Evenly condition entire coat. No more missed spots or

    over-conditioned areas.

    Nozzle allows adjustment of flow from super powerful to

    very gentle.

    Surfactants in shampoos hold the dirt in suspension and

    prevent it being redeposited in coat.

    Plugs into your outlet, special wiring not necessary.

    Lowest price anywhere. $475. $15 shipping. Ships from

    Hanvey Engineering.

    Lowest Price Anywhere www.shop.bbird.biz

    UNDERSTANDING PET SHAMPOOS & CONDITIONERS

    By Barbara Bird, CMG

    The Book That Shook the Grooming Industry Empowering Groomers to Know

    WWW.SHOP.BBIRD.BIZ -

    Good thru 9/15/2013. Sorry, USA shipping only. Available in AU from ProgroomAU.

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    eGroomer Journal July / September 2013 20 PetGroomer.com Publications

    Silicones: A Quest for Truth

    Part 2 - Safety of Cosmetic Silicones

    By Barbara Bird, CMG

    In Part One of the quest for truth regarding

    silicone ingredients, several types of

    silicones were identified and discussed the

    properties of various cosmetic silicones and

    some of the myths surrounding this class

    of ingredients.(1) It became obvious that the

    number of silicone ingredients is huge.

    Cosmetic silicones outnumber many other

    categories of ingredients. In the EU

    Cosmetics Directive Ingredient Inventory,

    will bring up 414 ingredients.(2) That is quite

    a family, much more than groomers usually

    expect. And the 414 are only ingredients

    many more.

    Myths abound in the fertile fields of the

    Internet. In Part One, we addressed myths

    about the properties and functioning of

    cosmetic silicones. For example, a common

    the skin to breathe, while the truth is that a

    primary feature of these ingredients is that

    they form a permeable layer that seals in

    moisture but allows the skin to breathe.(1)

    In Part Two, we will cover the safety

    assessment of the various types of cosmetic

    silicones that might be utilized in pet

    grooming products. The official US, EU

    and Canada databases will be reviewed.

    (Continued on page 21)

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    eGroomer Journal July / September 2013 21 PetGroomer.com Publications

    There are little to no regulations regarding

    the safety of ingredients used in pet

    products. In the US, the FDA has broad

    regulatory authority over human cosmetics,

    but nothing set up to regulate animal

    grooming products.(3) The same holds true

    for Canada and the EU(4)(5). Fortunately,

    most of the ingredients, and all of the

    silicone ingredients used in grooming

    products have been evaluated for safety in

    human cosmetics.

    CANADA

    person shall sell a cosmetic product that has

    in it any substance that may injure the

    health of the user when the cosmetic is

    (6)

    Guidelines for meeting this requirement are

    laid out in the Cosmetic Ingredient Hotlist

    List of Prohibited and Restricted

    Cosmetic Ingredients.(7) If an ingredient is

    not found on the Hotlist, it is regarded as

    safe. The list is updated often through the

    Healthy Environments and Consumer

    Safety Branch (HECSB) of Health Canada.

    Compliance is monitored and enforced by

    Regional Product Safety Inspectors.

    EUROPEAN UNION - The European

    Union requires that cosmetic products

    (Continued from page 20) placed on the EU market be safe; that is,

    health when applied under normal or

    As in the U.S., manufacturers are

    responsible for ensuring that cosmetic

    products comply with the law before they

    are marketed. The manufacturer or

    importer of cosmetics is responsible for

    demonstrating that the product is safe for

    its intended use.(8) The EU Cosmetics

    Directive includes annexes that are lists of

    substances that must not be used (Annex

    II), and those that have restrictions or

    specifications of use (Annex III). The EU

    also has lists of approved ingredients for all

    colorants, preservatives, and ultraviolet

    filters that are allowed in cosmetics under

    specific conditions.(9) To be included on an

    approved list, an ingredient first must be

    evaluated scientifically for its level of risk.

    The Scientific Committee for Consumer

    Products (SCCS) conducts safety

    assessments by a review of all pertinent

    research on an ingredient and issues an

    opinion. The SCCS is the scientific advisory

    body to the European Commission and no

    substance can be regulated without its

    opinion.

    (Continued on page 22)

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    eGroomer Journal July / September 2013 22 PetGroomer.com Publications

    A good example of the SCCS safety review

    and opinion on ingredients is the opinion

    on Cyclomethicone (D4 & D5).(10)

    UNITED STATES - The US Food & Drug

    Administration (FDA) has broad authority

    under the Federal Food Drug and

    Cosmetics Act (FD&C Act and the Fair

    Packaging and Labeling Act. The sale of an

    prohibited. Unlike the EU, which has the

    most rigorous regulations, US cosmetic

    companies are not required to register their

    cosmetic establishments, file data on

    ingredients, or report cosmetic-related

    injuries to FDA. However, companies are

    encouraged to register their establishments

    and file Cosmetic Product Ingredient

    Statements with FDA's Voluntary Cosmetic

    Registration Program (VCRP). Cosmetic

    products and ingredients are not subject to

    FDA premarket approval authority, with the

    exception of color additives. However,

    FDA may pursue enforcement action

    against violative products, or against firms

    or individuals who violate the law.(11)

    Safety Assessment is done by an board of

    experts, the Cosmetics Ingredient Review

    Expert Panel (CIR). The CIR is funded

    through the cosmetics industry, specifically

    (Continued from page 21) the Personal Care Products Council but

    operates independent of the FDA and the

    PCPC. The CIR operates from a strict set

    of procedures that are very transparent,

    with mostly open meeting and publication

    of the minutes of Board meetings. The CIR

    reviews all published research on an

    ingredient (or set of similar ingredients),

    and allows industry experts and

    knowledgeable stakeholders to present

    additional data and information to fill in any

    data gaps.(12)

    The Panel may make one of four basic

    decisions regarding an ingredient:

    Safe ingredients

    Ingredients safe in the practices of use

    (product categories) and concentrations of

    use for each product category as

    documented in the safety assessment.(13)

    Unsafe ingredients

    These are ingredients with specific adverse

    effects that make them unsuitable for use in

    cosmetics.

    Safe ingredients, with qualifications

    The Panel may reach the conclusion that an

    ingredient can be used safely, but only under

    certain conditions. Qualifications frequently

    (Continued on page 23)

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    relate to maximum concentration, but may

    also address rinse-off versus leave-on uses

    and other restrictions.(14)

    Ingredients with insufficient data

    conclusion, it does not state whether the

    ingredient is safe or unsafe. The Panel is,

    however, describing a situation in which the

    available data do not support safety. The

    specific data that would allow the Panel to

    complete its assessment always are

    identified.

    (Continued from page 22) Using the databases available for Canada,

    European Union and United States, the

    status of silicone ingredients is summarized

    in Table One (below).

    Are Silicones Harmful to the

    Environment?

    Many websites make a big to-do about

    silicones not being biodegradable. The

    definition of biodegradable is the capability

    of being decomposed by bacteria or other

    living organisms. It is true that silicone

    fluids are not biodegradable. However, the

    (Continued on page 24)

    Type of Silicone U.S. Canada E.U. Environmental Concerns

    Dimethicone Safe as used None on Hotlist No restrictions None

    Dimethiconol Safe as used None on Hotlist No restrictions None

    Dimethicone Copolyols

    (PET/PPG) Safe as used None on Hotlist

    1 ingredient restriction to

    2.5% leave-on. None

    Phenyl Dimethicone Safe as used None on Hotlist No restrictions None

    Amine-Functionalized

    (Amodimethicones) Safe as used None on Hotlist No restrictions None

    Cyclomethicones (D4 & D5) Safe as used None on Hotlist

    No restrictions, in E.U. D4 is named as Cat. 3 reprotoxic, but not as used in cosmetics*

    One kind, D4 (cyclotetrasiloxane), May bioaccumulate and pose risk. Both Canada & EU suggest further study. This refers to industrial waste as an intermediary in the manufacture of other substances, not cosmetics.

    Quaternized Silicones Not reviewed None on Hotlist No restrictions None

    Protein Copolymers Not reviewed None on Hotlist No restrictions None

    * Category 3 Reprotoxic substances (toxic to reproduction) may be used in cosmetics when the usage level is considered safe by the SCCS.(15)

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    linear siloxanes, PDMS, do degrade in the

    environment into silicates, carbon dioxide,

    and water. In water treatment, they settle

    into the sludge, where they are harmless to

    soil, water, or living organisms.(16)(17) The

    relationship of dimethicone and other

    PDMS linear siloxanes to the environment

    has been thoroughly studied and they are

    not considered hazardous or potentially

    hazardous to the environment. They do not

    bioaccumulate, i.e., they do not build up in

    the bodies of living organisms, because

    their molecular size is too large to pass

    through cell membranes. Furthermore, tests

    on organisms that dwell in aquatic, soil or

    sediment have shown no adverse effects at

    concentrations well above those found in

    the environment.(18)

    The environmental fate of the cyclic

    siloxanes (Cyclomethicone D4 & D5) is not

    so unambiguous. Great confusion ensued

    2008 when Health Canada identified the

    cyclomethicones D4

    (octamethylcyclomethicone) and D5

    (Decamethylcyclopentasiloxane) as possibly

    warranting environmental measures (having

    potential for human and environmental

    harm). This concern was the result of the

    discovery of some detectable levels of D5

    (Continued from page 23) discovered in biota tissues at an arctic

    environmental monitoring site. Based on a

    statistical model, it was concluded that D4

    & D5 cyclomethicones might

    bioaccumulate in the Canadian environment

    in significant amounts. In 2009, Canada

    added D4 & D5 List of Toxic Substances.

    The silicone industry jumped to the defense

    and conducted further study and review of

    existing data. The statistical model that had

    predicted a potential problem was

    discredited and flaws in the Antarctica

    sampling were identified. The Canadian

    Environmental Minister appointed an

    independent expert panel to review the

    environmental data pertaining to D5. In

    2012, the findings of the panel were

    endorsed by the Canadian Environmental

    Minister and D5 was cleared. D4 was not

    granted a review, and industrial use of D4 is

    monitored and restricted. Cosmetic uses of

    D4, however, have been given a "safe as

    currently used" pass.(19) (CES Cyclosiloxanes

    - Env. Data)(sehsc) Unfortunately, few of

    the cosmetic policemen websites have been

    updated with the current status of

    cyclomethicone.

    It could be said that, when it comes to the

    Internet, any bad news regarding silicones is

    persistent and accumulative, and is rarely (Continued on page 25)

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    upgraded to reflect the current science.

    Do Silicones Cause Cancer?

    Dimethicone Copolyols are a group of

    silicone ingredients that have been made

    water soluble through a process of

    ethoxylation involving ethylene oxide. The

    manufacturing process results in a toxic by-

    product, 1,4 Dioxane, which has been

    classified as "likely to be carcinogenic to

    humans" by the EPA. The FDA notes that:

    They can be identified by having "PEG,"

    "Polyethylene," "Polyethylene glycol,"

    "Polyoxyethylene," "-eth-," or "-oxynol-. in

    their ingredient names. The amount of

    Dioxane that ends up in an ethoxylated

    ingredient can be minimized by a process

    of vacuum stripping at the time of

    manufacture. The principle of toxicology

    that"the dose makes the poison" applies

    cosmetic products are far lower than those

    found to be harmful in feeding studies and,

    for the most part, the types of products in

    which it is found are only in contact with

    the skin for a short time."(20)

    Dimethicone Copolyols, all of which are

    PEG copolymers, have been thoroughly

    reviewed by the CIR Expert Panel and

    (Continued from page 24) reported to be safe as currently used in

    cosmetic products.(21) Because studies in the

    1970's showed a connection between

    Dioxane and cancer in animals fed high

    levels of the substance, any mention of

    PEGs conjures up a cancer fear and is

    exaggerated and exploited for purposes of

    negative marketing.

    Cancer scares work so well that this one has

    been generalized from the silicone polyol

    (PEG) ingredients and applied to all

    cosmetic silicones by many sensationalist

    writers.

    Dimethicone Copolyols are a group of

    silicone ingredients that have been made

    water soluble through a process of

    ethoxylation involving ethylene oxide. The

    manufacturing process results in a toxic by-

    product, 1,4 Dioxane, which has been

    classified as "likely to be carcinogenic to

    humans" by the EPA. The FDA notes that:

    They can be identified by having "PEG,"

    "Polyethylene," "Polyethylene glycol,"

    "Polyoxyethylene," "-eth-," or "-oxynol-. in

    their ingredient names. The amount of

    Dioxane that ends up in an ethoxylated

    ingredient can be minimized by a process

    of vacuum stripping at the time of

    manufacture. The principle of toxicology (Continued on page 26)

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    that" the dose makes the poison" applies

    here.

    cosmetic products are far lower than those

    found to be harmful in feeding studies and,

    for the most part, the types of products in

    which it is found are only in contact with

    the skin for a short time." Dimethicone

    Copolyols have been thoroughly reviewed

    by the CIR Expert Panel and reported to be

    safe as currently used in cosmetic products.

    Because studies in the 1970's showed a

    connection between Dioxane and cancer in

    animals fed high levels of the substance,

    any mention of PEGs conjures up a cancer

    fear and is exaggerated for purposes of

    negative marketing.

    Do silicones cause tumors?

    The only studies that showed formation of

    tumors involved injection of silicone

    compounds. There were no tumors

    associated with oral, dermal or inhalation

    routes. To state or imply that cosmetic

    silicones may be linked to tumors is simply

    irresponsible.

    Are Silicones Endocrine Disruptors?

    Another of the accusations hurled by those

    (Continued from page 25) that hate silicones is that they are endocrine

    disrupters and are potentially toxic to

    reproduction. It is true that the European

    Union SCCS reviewed a study that indicated

    that the cyclic siloxane D4 (cyclomethicone)

    produced an estrogenic effect. D4 was

    subsequently classified as Reprotoxic

    Category III. A substance in this category is

    allowed to be used in cosmetics as long as it

    does not exceed the No Observable

    Adverse Effect Level (NOAEL). The truth

    is that D4 is mostly used as an intermediary

    in the manufacture of other silicone

    ingredients and is usually present in a

    product in only trace amounts. It is found as

    a part of the cyclomethicone mixture of

    D4/D5 in varying amounts. D4 is largely an

    environmental concern.

    We found a recent study that measured the

    estrogenic effect of D4 on two strains of

    rats compared to the effects of synthetic

    estrogen and phytoestrogen (plant based). A

    linear siloxane (HDMS) was also tested for

    comparison to the cyclic D4.

    Partial Results: D4 showed weak estrogenic

    and antiestrogenic activity. D4 was

    approximately 585,000 times less potent

    than synthetic estrogen in Sprague-Dawley

    (SD rats) and 3.8 million times less potent

    (Continued on page 27)

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    than synthetic estrogen in Fisher 344 (F-

    344) rats. D4 was about 46 times less potent

    than the phytoestrogen coumestrol in SD

    rats. Coumestrol is an isoflavonoid found in

    many soy products, which has been shown

    to have weak estrogenic activity. The linear

    siloxane, HDMS, was also tested and

    showed no estrogenic or antiestrogenic

    activity.(22)

    The design and protocols in this study were

    scientifically complex, sophisticated and

    rigorous. The study measured and

    compared several dimensions and

    endpoints, including the effects on the two

    different strains of rats. The differences in

    study results between these two rat strains

    have made comparison of some studies

    quite challenging.

    Although the findings are quite lengthy,

    there are two things we can take away from

    this study: Linear siloxanes, such as

    dimethicone and amodimethicone, are not

    reprotoxic; while the cyclic siloxane D4 can

    have a mild estrogenic effect, this effect is

    quite minimal and 46 times less potent than

    a naturally occurring plant phytoestrogen.

    CONCLUSION

    The above study illustrates well how

    (Continued from page 26) toxicology science is advancing and

    evolving a body of knowledge about the

    effects of cosmetic ingredients, while the

    Internet bloggers and websites keep

    recycling fearful misinformation. All of the

    references for this paper were found on the

    Internet. Accurate information is available

    for those who search for the truth. The

    truth about cosmetic silicone ingredients is,

    with the exception of some of the newest

    entries on the playing field, silicones have

    been rigorously reviewed and tested.

    The latest research supports the conclusion

    that the silicone ingredients we have looked

    at are safe for humans, the pets in our care,

    and the environment.

    The latest research

    supports the conclusion

    that the silicone

    ingredients we have

    looked at are safe for

    humans, the pets in our

    care, and the

    environment.

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    SILICONE REFERENCES & NOTES PART TWO SAFETY & ENVIRONMENTAL CONCERNS 1. Silicones: A Quest for Truth Part I, Barbara Bird, CMG, eGroomer Journal for Professional Pet Groomers, January/March 2013. http://www.scribd.com/doc/121993216/Pet-Grooming-eGroomer-Journal-for-Professional-Pet-Groomers-January-March-2013 2. European Commission, Health & Consumers, Cosing http://ec.europa.eu/consumers/cosmetics/cosing/index.cfm?fuseaction=search.simple 3. U.S. Food & Drug Administration, Veterinary & Animal, What We Regulate, http://www.fda.gov/AnimalVeterinary/ResourcesforYou/ucm268125.htm Animal Grooming Aids The animal counterpart of a cosmetic is commonly referred to as a "grooming aid." The Act defines a cosmetic as pertaining only to human use (21 U.S.C. 321(i)). Therefore, products intended for cleansing or promoting attractiveness of animals are not subject to FDA control. However, if such products are intended for any therapeutic purpose or if they are intended to affect the structure or function of the animal, they are subject to regulation as new animal drugs under the Act. 4. European Union Cosmetic Regulations, 1223/2009, EF Chemical Consulting, UK. http://www.efchemicalconsulting.co.uk/eu-cosmetic-regulations.html

    ply 5. Animal Grooming Products Will No Longer Be Classified As Cosmetics in Canada (June 2011), Technology Sciences Group, Inc., http://www.tsgusa.com/tsgnews_canadaanimalgrooming.htm

    6. General Requirements for Cosmetics Health Canada http://www.hc-sc.gc.ca/cps-spc/cosmet-person/indust/require-exige/index-eng.php#scp 7. Health Canada, List of Prohibited and Restricted Cosmetic Ingredients (Hotlist) http://www.hc-sc.gc.ca/cps-spc/cosmet-person/indust/hot-list-critique/index-eng.php

    8. Cosmetic Safety is Ensured Worldwide, Personal Care Truth or Scare, October 22, 2010. http://personalcaretruth.com/2010/10/cosmetic-safety-is-ensured-worldwide/ 9. European Commission, Health & Consumers, Directive Annexes. http://ec.europa.eu/consumers/cosmetics/cosing/index.cfm?fuseaction=ref_data.annexes 10. European Commission, Directorate-General for Health & Consumers, Scientific Committee on Consumer Safety (SCCS), Opinion on Cyclymethicone, Octamethylcyclotetrasiloxane (Cyclotetrasiloxane, D4) and Decamethylcyclopentasiloxane (Cyclopentasiloxane, D5), adopted June 2010. http://ec.europa.eu/health/scientific_committees/consumer_safety/docs/sccs_o_029.pdf review of scientific studies when weak of heart or stomach! Creatures die and are cut up. Put on your scientist hat. 11. FDA Regulation Over Cosmetics, http://www.fda.gov/Cosmetics/GuidanceComplianceRegulatoryInformation/ucm074162.htm 12. About the Cosmetic Ingredient Review/Procedures, Cosmetic Ingredient Review, http://www.cir-safety.org 13. CIR Quick Reference Table A summarized list of all findings. http://www.cir-safety.org/sites/default/files/Quick%20reference%20table%20022013%20updates.pdf 14. Cosmetic ingredients found safe, with qualifications (1432 total, through June 2013) http://www.cir-safety.org/sites/default/files/SQ-safewithqualifications062013.pdf

    15. European Commission, Directorate-General for Health & Consumers, Scientific Committee on Consumer Safety (SCCS), Opinion on Cyclymethicone, Octamethylcyclotetrasiloxane (Cyclotetrasiloxane, D4) and Decamethylcyclopentasiloxane (Cyclopentasiloxane, D5), adopted June 2010. http://ec.europa.eu/health/scientific_committees/consumer_safety/docs/sccs_o_029.pdf The SCCS is of the opinion that cyclomethicone (D4, D5) does not pose a risk for human health when used in cosmetic products. Other uses were not considered in this risk assessment. It should be noted that D4 is classified as a reprotoxic substance, category 3 [ECB 2006]. The NOAEL for systemic toxicity (150 ppm) used for this risk assessment also covers reprotoxic effects (NOAEL = 300 ppm). The Commission Services should consider whether an environmental risk assessment associated with the use of cyclomethicone (D4/D5) in cosmetic products is required. 16. Degradability vs. Biodegradability, Dow Corning Corp. 1998 ref. no. 01-1127-01, http://www.dowcorning.com/content/publishedlit/01-1127.pdf 17. An Overview of Polydimethylsiloxane (PDMS) Fluids in the Environment, Dow Corning Chemical,1997, Ref. n 01-1034A-01. http://www.dowcorning.com/content/publishedlit/01-1034A-01.pdf 18. Environmental Fate and Effects of Silicones, Aquatain Ltd, 2009, http://www.green-flow.co.il 19. CES European Silicones Centre Cyclosiloxanes, Environmental Data http://www.cyclosiloxanes.eu/index.php?page=environmental-properties 20. 1, 4 Dioxane A Manufacturing Byproduct, FDA, July 3, 2007. http://www.fda.gov/Cosmetics/ProductandIngredientSafety/PotentialContaminants/ucm101566.htm 21. CIR Final Report on the Safety Assessment of Dimethicone Copolyol, Journal of the American College of Toxicology, Volume 1, Number 4, 1982 http://online.personalcarecouncil.org/ctfa-static/online/lists/cir-pdfs/pr228.pdf 22. Potential Estrogenic and Antiestrogenic Activity of the Cyclic Siloxane Octamethylcyclotetrasiloxane (D4) and the Linear Siloxane Hexamethyldisiloxane (HMDS) in Immature Rats Using the Uterotrophic Assay, McKim, et al, Toxicol Sci September 1, 2001 vol. 63 no. 1 37-46 http://toxsci.oxfordjournals.org/content/63/1/37.full ADDITIONAL REFERENCES

    Abstract: CIR Final report on the safety assessment of stearoxy dimethicone, dimethicone, methicone, amino bispropyl dimethicone, aminopropyl dimethicone, amodimethicone, amodimethicone hydroxystearate, behenoxy dimethicone, C24-28 alkyl methicone, C30-45 alkyl methicone, C30-45 alkyl dimethicone, cetearyl methicone, cetyl dimethicone, dimethoxysilyl ethylenediaminopropyl dimethicone, hexyl methicone, hydroxypropyldimethicone, stearamidopropyl dimethicone, stearyl dimethicone, stearyl methicone, and vinyldimethicone. International Journal of Toxicology, 2003; 22 Suppl 2:11-35.

    Abstract at http://www.ncbi.nlm.nih.gov/pubmed/14555417 Abstract: CIR Final Report on the Safety Assessment of Phenyl Trimethicone, International Journal of Toxicology September/October 1986 vol. 5 no. 5 353-371. Abstract at: http://ijt.sagepub.com/content/5/5/353.short CIR Final Report on the Safety Assessment of Dimethicone Crosspolymers As Used in Cosmetics. http://www.cir-safety.org/sites/default/files/Dimeth092012rep.pdf Abstract: Final Report on the Safety Assessment of Cyclomethicone, International Journal of Toxicology, January/February 1991 vol. 10 no. 1 9-19 Cylcomethicone: Human Health Effects. National Library of Medicine HSDB Database, Toxnet, Toxicology Data Network.

    http://toxnet.nlm.nih.gov/cgi-bin/sis/search/a?dbs+hsdb:@term+@DOCNO+7827 Silicone Environmental, Health and Safety Council of North America, Guidance for aerosol applications of silicone- based materials (2001).

    http://www.sehsc.com/PDFs/Guidance%20for%20Aerosol%20Applications-Sep%2001.pdf

    http://www.egroomer.com/http://www.petgroomer.com/http://www.scribd.com/doc/121993216/Pet-Grooming-eGroomer-Journal-for-Professional-Pet-Groomers-January-March-2013http://www.scribd.com/doc/121993216/Pet-Grooming-eGroomer-Journal-for-Professional-Pet-Groomers-January-March-2013http://ec.europa.eu/consumers/cosmetics/cosing/index.cfm?fuseaction=search.simplehttp://www.fda.gov/AnimalVeterinary/ResourcesforYou/ucm268125.htmhttp://www.efchemicalconsulting.co.uk/eu-cosmetic-regulations.htmlhttp://www.tsgusa.com/tsgnews_canadaanimalgrooming.htmhttp://www.tsgusa.com/tsgnews_canadaanimalgrooming.htmhttp://www.hc-sc.gc.ca/cps-spc/cosmet-person/indust/require-exige/index-eng.php#scphttp://www.hc-sc.gc.ca/cps-spc/cosmet-person/indust/hot-list-critique/index-eng.phphttp://personalcaretruth.com/2010/10/cosmetic-safety-is-ensured-worldwide/http://personalcaretruth.com/2010/10/cosmetic-safety-is-ensured-worldwide/http://ec.europa.eu/consumers/cosmetics/cosing/index.cfm?fuseaction=ref_data.annexeshttp://ec.europa.eu/health/scientific_committees/consumer_safety/docs/sccs_o_029.pdfhttp://www.fda.gov/Cosmetics/GuidanceComplianceRegulatoryInformation/ucm074162.htmhttp://www.cir-safety.orghttp://www.cir-safety.org/sites/default/files/Quick%20reference%20table%20022013%20updates.pdfhttp://www.cir-safety.org/sites/default/files/SQ-safewithqualifications062013.pdfhttp://ec.europa.eu/health/scientific_committees/consumer_safety/docs/sccs_o_029.pdfhttp://www.dowcorning.com/content/publishedlit/01-1127.pdfhttp://www.dowcorning.com/content/publishedlit/01-1034A-01.pdfhttp://www.dowcorning.com/content/publishedlit/01-1034A-01.pdfhttp://www.green-flow.co.ilhttp://www.cyclosiloxanes.eu/index.php?page=environmental-propertieshttp://www.fda.gov/Cosmetics/ProductandIngredientSafety/PotentialContaminants/ucm101566.htmhttp://online.personalcarecouncil.org/ctfa-static/online/lists/cir-pdfs/pr228.pdfhttp://toxsci.oxfordjournals.org/content/63/1/37.fullhttp://www.ncbi.nlm.nih.gov/pubmed/14555417http://ijt.sagepub.com/content/5/5/353.shorthttp://www.cir-safety.org/sites/default/files/Dimeth092012rep.pdfhttp://toxnet.nlm.nih.gov/cgi-bin/sis/search/a?dbs+hsdb:@term+@DOCNO+7827http://www.sehsc.com/PDFs/Guidance%20for%20Aerosol%20Applications-Sep%2001.pdf
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    Thousands of owner/groomers want to

    grow their businesses yet they anticipate

    potential management problems. In the

    process many make a big financial mistake

    early on. They make their first hire a full-

    charge groomer. It can be very costly yet

    this is a largely unknown financial mistake.

    In the October/December 2012 issue of

    eGroomer Journal we learned that the

    -only pets.

    From a financial viewpoint the priority for

    the first stage of expansion is not another

    groomer, but establishing a professional

    bathing department by hiring professional pet

    bathers. But there is more to this story.

    My Favorite Small Shop $etup

    No Other Groomers

    Extraordinary Profit Potential

    Good Wages & Benefits More Possible

    Easier Operations Management

    Without More Work Hours

    For most shop owners managing bathers is

    easier than groomers who are often in

    chronic shortage. Two professional pet

    bathers and a part-time receptionist can

    boost the net operating income of a

    business by approximately $25,000 a year,

    and far more quickly compared to hiring a

    full-charge groomer. Welcome to the My

    Favorite Small Shop Setup.

    Some owners reach this benchmark and

    stop growing their business. It is a simple,

    comfortable operation with a big boost in

    income for the owner, and better wages for

    the pet bathers. Owners may pay the highest (Continued on page 31)

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    eGroomer Journal July / September 2013 30 PetGroomer.com Publications

    Description Avg Grooming Fee Daily Gross Annual Gross*

    12 Complete Groom $40 $480 $124,800

    12 Bath - only $28 $336 $67,600

    SUBTOTAL GROSS SALES $816 $192,400

    Less F/T Bather 1 Gross Wages - $104 - $27,040

    Less F/T Bather 2 Gross Wages - $104 - $27,040

    Less P/T Receptionist Gross Wages - $52 - $13,520

    - $47 - $12,220

    ADJUSTED GROSS SALES $509 $112,580

    Description Avg Grooming Fee Daily Gross Annual Gross*

    6 Complete Groom $40 $240 $67,600

    1 Bath - only $28 $28 $ 7,280

    $268 $74,880 TOTAL GROSS SALES

    WORKING ALONE

    8 Hour Workday, Avg 7 Pets Daily, Avg Complete Groom $40, Avg Bath - only $28

    *Operates 5 Days/Week or 260 Days/Year

    MY FAVORITE SMALL SHOP SETUP

    8 Hour Workday, Avg 24 Pets Daily, Avg Complete Groom $40, Avg Bath - only $28

    *Operates 5 Days/Week or 260 Days/Year - Owner/Groomer Does No Bathing

    2 F/T Pet Bathers at $13.00/Hour and 1 P/T Receptionist at $13.00/Hour

    GROSS SALES / NET OPERATING INCOME COMPARISON

    Working Alone My Favorite Small Shop Setup

    Gross Sales $74,880 Adj Gross Sales $112,580

    Less 30% Overhead Exp - $22,464 Less 30% Overhead Exp - $33,774

    Net Operating Income $52,416 Net Operating Income $78,806

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    bather wages in their area and thereby

    attract the best employees available. High

    profitability makes it possible for some

    owners to pay benefits. plus hourly wages

    for bathers ranging from $12.50 to $17.50

    an hour. Too many hourly groomers earn

    less! In the analysis on page 30 we compare

    an owner working alone, and the same

    owner growing the business up a notch with

    a bathing department using the My Favorite

    Small Shop Setup. It shows another perk for

    the owner, a helpful receptionist. We train

    receptionists to do record keeping, bank

    deposits, incoming and outgoing phone

    calls, appointment scheduling, appointment

    confirmations, supply orders and more.

    Groomers working alone must do it all by

    themselves. Some owners using this setup

    go home when the grooms are done and let

    their receptionists close. Everything is in

    order for the next business day when they

    arrive. Nice!

    The My Favorite Small Shop Setup never

    hires another groomer, only bathers and

    receptionists. Most owners find the tasks of

    finding and keeping full-charge groomers

    stressful. Certainly training one can take

    months or years. In comparison bathers can

    be trained to professional level far more

    (Continued from page 29) quickly. Many career seekers leap at the

    opportunity to fill these positions.

    When working with professional bathers

    groomers enjoy freedom from the rigors of

    bathing, drying, nails, dematting, ear

    cleaning etc. Professional bathers bun and

    bow, scissor neaten feet, deshed and our

    advanced bathers did Poodle feet and faces.

    -

    big sell for us between full grooms. Further,

    the setup allows groomers to mostly

    perform finish work only, and that boosts

    income. One bather does the bathing for

    the groomer and the second bather does the

    -

    only pets. If those bath-only pets were done

    by a 50% to 60% hired groomer the owner

    loses thousands of dollars needlessly every

    year. It is a win-win for owners and bathers.

    Study the illustration detail and learn how

    the system boosts net operating income by

    $26,000 a year without longer work hours

    for the owner. There is no other more

    simple, profitable staffed shop system in pet

    grooming and it is backed by decades of

    field proven experience from the creators

    of Grooming Business in a Box. Further

    growth warrants adding another groomer,

    but only if the owner desires it. For many

    this setup is the perfect long-term, easily

    managed and highly-profitable solution.

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    eGroomer Journal July / September 2013 34 PetGroomer.com Publications

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    When I get a new client it comes to my

    attention that they are accustomed to

    getting their dogs back quickly. They are

    confused about delivery and pick up times,

    and many have complaints about where

    they have been getting their dogs groomed.

    There is nothing wrong with quick drop-off

    and pickup throughout the day except it

    interferes with the bottom line, THE

    Yes, I said income. For over 25 years I ran a

    grooming shop. In the beginning we were

    only able to groom 18 to 20 dogs a day.

    Once we started bringing the dogs in early

    and letting them out starting at 1:30 PM, we

    were able to groom almost twice as many

    dogs per groomer.

    Our new routine freed much time. It was

    not assembly-line fast grooming, quite the

    contrary. After we changed over we were

    able to groom 30-35 with the same amount

    of groomers.

    I think it is important that all shops, no

    matter how small, should have a bather. You

    bathing and drying when a few dollars will

    pay for a bather for three to four hours and

    free up the professionals time to prep and

    finish grooms. You can pay the bather

    $40.00 dollars and the groomer will bring in

    approximately $160.00 in that four hour

    time period. With our system of grooming,

    a groomer can groom at least four dogs in

    that amount of time.

    Some like to bathe first, some prep first, but

    as for the quality of the haircut and being

    able to groom more dogs, prepping first is

    the way to go. Getting the excess hair off

    the dog and getting the mats out result in

    less time in the tub as well as shorter drying

    time. Then, the finish time is next to

    nothing.

    Cost upfront is a one-time fee for a new set

    of blades and scissors, but it will save you

    also allows you to take more dogs a day. I

    have a set of dirty dog blades and scissors

    and of clean dog blades and scissors. Once

    my blades are old or scissors been dropped

    (Continued on page 36)

    Training Your Clients By Kathy Sanders, NCMG

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    even if you are the only groomer working in

    your shop. You will never get any faster if

    you are the only groomer and you groom

    one-on-one, one dog at a time.

    firm) as a consultant to help a small one

    room groomer improve her speed. I

    changed her over to taking the dogs in by 9

    a.m. and she went up 30% on quantity

    immediately. Then when she hired a bather

    for 2 hours a day it went up again by 40%.

    She is now simply doing clipper, ears,

    toenails, brush. When all are prepped, she

    simply takes down the body again and

    -2-

    3.

    It is imperative to motivate yourself to talk

    to your customers. You can make them

    happy by letting them know that business is

    improving, and in trying to accommodate

    out times a day. They can either book out a

    couple of days or take a later out time like 3

    p.m.

    Two local shops recently closed their doors.

    I am getting some of their clients. I can tell

    immediately when talking to the new client

    that they are not only used to 2 hour (Continued on page 37)

    they are changed over to dirty dog tools.

    LOL

    I understand that some groomers would

    totally disagree with my method, not to

    mention that many clients would have a fit

    but they want it now.

    Now that I have explained why we want

    to train our customers,

    about training the customer.

    I have never lost a client who wanted his or

    her dog back immediately by simply telling

    them that they can drop off at 9 a.m. (my

    latest drop off time) and pick up at 1:30

    p.m. (my earliest pick up time). Next I tell

    simply charge $5.00 more and they either

    agree to 1:30 p.m. or pay extra. This is

    simply one of our shop rules and otherwise

    we risk slowing down our groomers when

    or if rules are not followed.

    For years I have taught my students at

    Groomadog Academy to have shop rules in

    writing. They should have both rules for the

    reception area, shop rules, and rules for the

    staff. It is essential to adhere to these rules

    (Continued from page 35)

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    turnaround, but they are also used to some

    less than structured grooming ideas. I teach

    a system for grooming dogs that is 1-2-3.

    My students graduate from Groomadog

    Academy quality-minded as well as

    productivity-minded. Being consistent in

    the way you groom and having rules and

    regulations that everyone has to adhere to

    shows structure and professionalism.

    My clients love that they can always count

    on my timing because it is always the same.

    We are able to take walk-ins, work-ins and

    take the time to eat lunch and have a

    structured stress free day. We have rules.

    My groomers can groom 10 dogs a day and

    feel very comfortable (more on holidays). I

    train each client that if they want to get an

    appointment for holidays to book them in

    advance. No surprises for my clients, they

    know the rules.

    At first clients may balk but when they

    realize that they can count on being a 4, 6 or

    8 week customer, they know what time to

    deliver, what to expect and the quality of

    work is always consistent because our

    groomers are not stressed.

    (Continued from page 36) Some Things To Train Your Customers

    Make your rules and stick to them in a very

    companionate way.

    Put your drop off times in the newspaper

    ads, early outs available.

    Keep your shop clean so people will fall in

    love with your professionalism and want

    to come to your shop.

    Request that clients make 4, 6 or 8 week

    appointments. Convince them their dogs

    need at least the toe nails, ears and baths

    if nothing else. It is healthy for the

    clients and the dogs. Some will not do it

    but at least you should try. Tell clients

    you have reminder calls the day before if

    Have a 48 hour cancelation notice.

    Have a late fee posted.

    These are just a few of our rules and we

    have a better shop for it!

    Kathy Sanders is the founder of one of the

    East Coast's largest residence dog grooming

    schools. She also hired a professional

    production company to produce Groomadog

    videos for her distance learning school

    Groomadog Academy, a state licensed

    correspondence course. Kathy is a National

    Certified Master Groomer and owns

    firm for dog groomers. With 30 years

    experience, not only owning several

    professional dog grooming shops but also owning and operating three dog

    grooming schools. See www.groomadog.com for more information.

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