Ehab Abdel-Rahman Abdel-Salam Arfeen

Al Rigga Rd, Deira, Dubai

(+971)567010696 – ehab.arfeen@gmail.com

Qualifications

Bachelor of Commerce – Accounting (English Section) 2011

Certificate in Insurance “Chartered Insurance Institute in London” 2015

Objective

I am seeking challenging opportunities in my professional interest field “Insurance and Risk

Management” to sharpen my skills by taking quality experience; to develop my academic

background and excellent abilities with an opportunity for challenge and personal growth.

Profile

• Very high academic qualifications.

• Motivated, Self-Confident, and a flexible attitude to work.

• Have initiative and ideas and can work alone or as part of a team.

• Get on well with people; easily making good working relationships.

• Adaptable and quick to learn new skills, I can do what I promise.

• Confident negotiation skills

• Reliability and honesty

• Excellent time management

• Decision-making

• Analytical skills

• Have a high sense of diplomacy, accuracy and attention for detail.

• Have good PR/interpersonal skills, have outstanding communication and reporting skills,

problem analysis and listening ability.

• Verbal and written communication skills

• Have a good understanding of the Insurance Act, and conversant with the market trends

• Have a good understanding of the Insurance Industry

• Understand and implement processes and procedures

• Passion for championing & offering excellent customer service.

• Business acumen, Strategic thinker with ability to make sound decisions for the business

• Ability to probe and negotiate with difficult customers, good at managing relationships

Experiences

Future Insurance Brokerage: “Technical Manager” [December 2015: November 2016]

(All life insurance products, Medical, Fire, Engineering, Marine, Miscellaneous accidents and Motor Insurance) Main responsibilities:

Develop, recommend, implement, and interpret client service procedures; evaluate the ongoing

effectiveness of current operations and systems

Coordinate activities with other internal units as required to meet customer needs

Address unusual or difficult inquiries/situations through direct personal action or refers to the

appropriate individuals

Ensure effective and efficient management of underwriting and claims units in the organization

Help in the management of staff in the organization

Ensure customer complaints are identified and recorded. Also, acting as the escalation point for

complaints

Participate in Client review meetings, external audit feedback sessions and new business tender

processes

Ensure that work levels are evenly distributed across the teams; implement work reallocation

strategies where appropriate to ensure effective Work in Progress management.

Take appropriate action to address situations where referrals are not being made.

Work towards agreed budgeted revenue and costs. Construct and effectively manage team

budgets.

Egyptian Takaful: “Motor Underwriter” [December 2012: December 2015]

Main responsibilities: Examine insurance proposals

Collect background information and a assessments of risk

Analyze statistical data using specialist computer programs

Write quotes and negotiating the terms with brokers and clients

Determine premiums

Prepare insurance policies terms and conditions

Liaise with insurance brokers and customers

Egyptian Takaful: “Non-Motor Claims Handler” [December 2011: December 2012]

Main responsibilities: Taking details when a customer reports a claim

Issuing claim forms

Giving advice on the claim process to customers

Checking insurance claims

Making sure that premiums have been paid and that the policy covers the claim

Gathering information such as receipts, photographs or valuations

Telling customers how their claim might affect their policy premiums in the future

Arranging payments on straightforward claims

Referring doubtful, complex or high-value claims to a claims manager.

Education

Tanta University, faculty of Commerce - Bachelor of Commerce May 2011

Major of Accounting and Business Administration (English Section)

Personal Information

DOB: March 25, 1988 Citizenship: Egyptian Marital Status: Single

Military Status: Exempted Driving License: Valid

Training and Seminars

Successfully completed the following training periods:

- Training in “Misr Insurance Company” summer 2006

Successfully completed the following courses:

- Insurance legal and regulatory IF1 [Chartered Insurance Institute in London]

- Insurance Underwriting Process IF3 [Chartered Insurance Institute in London]

- Insurance Claims Handling Process IF4 [Chartered Insurance Institute in London]

- Risk Assessment [ National Training Services - UK]

- Underwriting Skills course [The Insurance Institute of Egypt]

- English Course (Intermediate – A) [Not Courses Academy]

- Certificated Professional Accountant Course [Ministry of Foreign Affairs]

- International Computer Driving License (ICDL) course [certificated]

(IT – Word– Excel – PowerPoint – Access- Net –Windows)

- Self-Study Courses:

(Oracle E-Business Application - Advanced Excel Course - Risk Management)

Languages

Arabic: Mother tongue English: Very Good

References are available upon request

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