SOLUTIONS

CHATBOTS ON OMNI-CHANNEL PLATFORM

CHATBOTS ON OMNI-CHANNEL PLATFORM

Chatbots on Omni-Channel Platform

EHSAN has achieved a milestone in developing a global

chatbot platform with our India partner which has been

recognized globally.

Under the brand of MyBOT with our partner, it is one of the

best chatbot platforms globally to build BoTs across 8 major

platforms – FB messenger, Kik, Telegram, Line, Viber,

Skype, Slack & Website. We specialize in offering

customization services for building BoTs for various industry

verticals. The platform’s capabilities include complex

integrations with microservices, CRM, portals & more.

MyBoT Benefits

E.Sense NLP EngineEnable your chatbot to better understand the user query variations and provide the most relevant answer

LivechatLiveChat helps you connect with your customers using human agents to interact with your customers via a chat interface

Easy Integrations FrameworkMyBot chatbot can be connected with any existing systems for the micro-services, CRM, portals and more if open APIs are available

Rich AnalyticsThis helps to analyse your bot performance to measure customer satisfaction, view most frequently asked questions and much more

Multi-lingual SupportSupport for English, Bahasa, Arabic, Turkish and many other languages

Intelligent PathsHelps you build sequence of tasks & perform activities like lead generation. Now get the power of intelligence, tagging and decisions pre-built in your bot

Copy a bot and private labelNow build a bot and make a copy, use private labelling to create custom bots instantly for different channels and customers

Multi Platform SupportMajor messaging Platforms supported – Facebook, WhatsApp, Skype for business, Skype, Twitter, Telegram, Slack, WeChat, LINE, Viber, Kik. We also have a web widget to integrate with your website and also provide SDKs for Mobile App support.

Easy chat bot trainingTrain your bots without any downtime, as per your users queries and needs

FAQ uploadUpload all your FAQs from csv/xls to get you going immediately

BroadcastEngati lets you reach out to all your customers on popular messaging platforms like Facebook, Slack, Line and more with instant / scheduled broadcast messages.

Contextual ConversationContext gives bots built with Engati a greater sense of conversational awareness. It helps you create human-like conversations ensuring to provide a better and accurate solution.

Result• Traffic growing exponentially

* Buying experience closer to user needs

Use Case – Trading and Banking

CHATBOTS ON OMNI-CHANNEL PLATFORM

Scope• Responding to FAQs across multiple categories• Clients can know about upcoming payments, check account balances, and pay their credit card bill• Locate nearest ATMs and branch based on the user's location or zip code entry• Customer feedback & measurements• Service and test ride scheduling and booking• Apply for credit/debit card• Insurance and service reminders

Benefits • Less time spent waiting for call center service or ineffective web chat support* Accessible via a conversation medium from a ubiquitous smartphone* A rich set of analytics, utilization & trending reports• Instantaneous response without the need for human response delays dent assistance• Help to automate fraud prevention processes and collect critical information from potentially impacted bank users

Result• Reduce operational support costs by 70%

* Timely no-cost notifications of transaction status and account changes

Use Case – eCommerceScope• Leading platform in SE Asia• End to end commerce experience• Complex scalable platform• 8-10 million visitors per day• High growth - 3x a year• Bahasa native support required

Benefits • Alternate buying channel• Primarily for sales• Across multiple chat channels• Customer support and delivery tracking being added• Customer feedback integration in progress

Use Case – Automobile Dealerships Scope• Responding to FAQs across multiple categories• Locate service center, petrol pump and their nearest utilities • Accident assistance and hotlines• Car specification, brochures, images and comparison• Sales and discount pushes• Service and test ride scheduling and booking• Customer satisfaction & Feedback• Service bookings

Benefits • Get a new age platform to wow your customers• Increase engagement with customers and touch points• Eliminate mobile App-fatigue• Multiply reach, breadth and depth of engagement• Analytics engagement and customer interaction traceability• Instantaneous response without the need for human response delays dent assistance

Result• 60% Long Term Operational Cost Reduction

Use Case – EducationScope• Educational chatbots can have essay scoring functionality• Student Feedback And Professor Assessment• Provide answers to hundreds of commonly-asked questions• Assist with the filing of applications. Accept tuition payments and assign course schedules• Service and test ride scheduling and booking• Helping students find the right program of study• Schedule meetings or phone calls when human intervention is required

Benefits • Get a new age platform to wow your parents and students• Increase engagement with parents and touch points• Chatbot recruiting new students• Multiply reach, breadth and depth of engagement• Instantaneous response without the need for human response delays dent assistance

Result• 60% Long Term Operational Cost Reduction