eircom managed security

eircom Managed Securitycontinuous protection in a changing world

IntroductionEverything you need to knowabout eircom Managed SecurityEverything you need to knowabout eircom Managed Security

eircom Managed Security 3

Protecting your information against a growing range of IT security threats – and proving to customers and regulators that you can do so – is a signifi cant challenge.

As all business becomes more interconnected, and as the IT infrastructure supporting business becomes more intricate, traditional security methods are no longer enough. With so many people and devices now on your network, from smartphone users to remote workers on home PCs, it’s increasingly diffi cult to gather and manage the information you need to secure your network, protect your business and safeguard your reputation.

Does your team have the ability to detect suspicious activity in an ocean of network traffi c? When incidents occur, will your forensic investigation consume so much time that other critical IT projects are delayed?

For regulators, for stakeholders and for the sake of their own reputations, today’s business leaders need answers.

Get a clearer view with eircom Managed Security

eircom Managed Security is the fi rst IT managed service that helps you mitigate risk by drawing on the expertise of eircom’s accredited security team. We help transform your ability to secure your network, because we make it easier to capture information from your key network devices, and spot what matters, 24 hours a day.

With eircom Managed Security, in the event of an incident, you’re better able to react and keep everyone informed. Our solution uses advanced forensic capabilities to identify business impacts and take appropriate action, so you can manage communications with your stakeholders, quickly and effectively.

In information security, knowledge is power


Proteecctingg your informaation against a growing rangge of ITT security threeats – and proving tocustoommerss and regulatoors that you can do so – is a ssiggnifi ccant challengee.

As aall bbusiness becomess more interconnected, and ass thee IT infrastructture supporting businessbecoommes mmore intricatee, traditional security methhoods aare no longer enough. With so many peopplee and devices noww on your network, fromm ssmarrtphone userss to remote workers on homme PCss, it’s increasinngly diffi cult to gather and mmanage the informmation you need to secuuree youur network, protect your business and safegguuard your reputatiion.

Does yyourr team have thhe ability to detectsusppicious activity in an ocean of networktraffifi c?? When incidents occur, will your forensicinvesstigation consume sso much time that other criticcall IT pprojects are deelayed?

For regulators, for stakeholders and for thesake of their own reputations, today’s business leaders need answers.

Get a clearer view with eircom Managed Security

eircom Managed Security is the fi rst IT managed service that helps you mitigate risk bydrawing on the expertise of eircom’s accredited security team. We help transform your ability tosecure your network, because we make it easierto capture information from your key network devices, and spot what matters, 24 hours a day.

With eircom Managed Security, in the eventof an incident, you’re better able to reactand keep everyone informed. Our solutionuses advanced forensic capabilities to identifybusiness impacts and take appropriate action, so you can manage communications with yourstakeholders, quickly and effectively.

4 eircom Managed Security

See everything

eircom Managed Security gives you the power to see into every corner of your IT estate. It’s easy to maintain that visibility as your infrastructure fl exes and evolves – for example, when you add new virtual environments or when travelling staff use corporate IT services abroad. The service logs telemetry from the IP devices you nominate, so you can be confi dent that your logs are complete and secure.

Spot what matters

Our service will prioritise what matters to your business. By analysing security event data in real-time, unexpected activity is automatically recognised. This allows the earliest possible reaction by our engineers to minimise risk to your network. Incidents are prioritised

according to business relevance, so you can be sure that business-impacting events are responded to fi rst.

IT professionals know how complicated it can be to correlate and analyse data from various sources, in order to recognise anomalous activity. eircom Managed Security cuts through this complexity. Based on next-generation Security Information and Event Management (SIEM) technology, our service, which is supported by our rigorous ISO 20000-1 accredited ITIL-based process, uses advanced security intelligence to detect unusual patterns and manage incidents.

See everything

eircom Managed Security gives you the powerto see into every corner of your IT estate.It’s easy to maintain that visibility as your infrastructure fl exes and evolves – for example, when you add new virtual environments or when travelling staff use corporate IT services abroad. The service logs telemetry from the IP devices you nominate, so you can be confi dentthat your logs are complete and secure.

Spot what matters

Our service will prioritise what matters to yourbusiness. By analysing security event data in real-time, unexpected activity is automaticallyrecognised. This allows the earliest possible reaction by our engineers to minimise riskto your network. Incidents are prioritised

according to business relevance, so yoou caan be sure that business-impacting eventts arreresponded to fi rst.

IT professionals know hoow complicateed itt caan be to correlate and analyyse data from variiouus sources, in order to recoggnise anomalous activity. eircom Managedd Security cutts throughthis complexity. Based onn next-generaationn Security Information andd Event Managgemmennt (SIEM) technology, our seervice, which issupported by our rigorouus ISO 200000-1accredited ITIL-based proocess, uses addvanceed


security intelligence to deetect unusuall pattteernsand manage incidents.


Stay protected

However dispersed your infrastructurebecomes, eircom Managed Security enables you to recognise and react to a range of threats that can put your data, your customers or your reputation at risk.

The solution is adaptive and intelligent; that means it automatically learns of new security threats. As telemetry is collected over time, our solution builds a cumulative picture of normal traffi c patterns on your network. Any deviation from the norm is intelligently fl agged and escalated to an engineer, for fast and appropriate action.

You stay protected and able to satisfy regulatory and compliance requirements, while still delivering the levels of access the business demands.

And because it’s from eircom, the largestInformation and Communications Technology (ICT) and network management team in the country, you can be confi dent you’re in good hands.

eircom Managed Security transforms your ability to secure your network, capturing device information and spotting what matters, 24 hours a day.


Stay protected

Howwevver ddispersed your infrastructurebecoommes, eircom Managed Security enables you ttoo recoognise and reeact to a range of threaatss thaat can put youur data, your customersor yoour repputation at rissk.

The soolutioon is adaptivee and intelligent; that meanss it automatically learns of new security threaatss. AAs telemetry iss collected over time,our ssolutioon builds a cummulative picture of normmaal traaffi c patterns oon your network. Anydeviaatiion ffrom the normm is intelligently fl agged and esscalaated to an enggineer, for fast andapprroppriatte action.

You stay protected and able to satisfyregulatory and compliance requirements,while still delivering the levels of access thebusiness demands.

And because it’s from eircom, the largestInformation and Communications Technology(ICT) and network management team in the country, you can be confi dent you’re in good hands.

eircom Managed Security transforms your ability to secure your network, capturing device information andspotting what matters, 24 hours a day.


Breakthrough technology and unrivalled serviceeircom Managed Security unites advanced technology with best practice in interpreting and managing incidents.

Next-generation SIEM technology

Security information and event management (SIEM) technology is one of the fastest growing areas in ICT, and eircom’s managed service is built on the industry’s most advanced SIEM available. Next-generation SIEM lets organisations make more accurate decisions on security events in real time, and dramatically reduce false positives.

Information from any IP device you choose – including routers, switches, servers, points-of-sale and smart devices – can be logged and the traffi c analysed in real-time. The core SIEM intelligence engine adapts to changing conditions and devices on your network, enabling a more effective response to security issues that arise.


eircom Managed Security unites advancedtechnology with best practice in interpretingand managing incidents.

Next-generation SIEM tecchnology

Security information andd event managgemmennt(SIEM) technology is onee of the fastest groowwing areas in ICT, and eircom’s managed seervicceis built on the industry’s most advanceedSIEM available. Next-genneration SIEM letss organisations make moree accurate decisioonss onsecurity events in real timme, and dramaaticaallyyreduce false positives.

Information from any IP ddevice you chhoosse– including routers, switcches, servers, poinntss-of-sale and smart devicess – can be logggedd and the traffi c analysed iin real-time. TThe ccoore SIEM intelligence engine adapts to chaangiingg conditions and devices oon your netwoork,enabling a more effectivee response too seccurrityissues that arise.


Expert interpretation and management of security incidents

Our team works with you to develop a service plan tailored to your requirements. We then take appropriate action, determined by the defi ned plan, to maintain the security of your network. Monthly meetings with one of our security professionals offer enhanced insight on the security reports generated by your infrastructure.

The up-to-date IT security knowledge of our experienced engineers, and our ISO 20000-1 and ITIL processes are your assurance that incidents will be rapidly addressed.

eircom AssureNet, for better business performance

eircom AssureNet, a managed network service designed to monitor the availability and performance of your enterprise network, is a complementary service to eircom Managed Security. eircom AssureNet helps you better support your critical business functions by proactively monitoring and resolving incidents on your network, such as hardware or circuit faults, before they impact your key operations.

For more information, turn to page 34, speak with your account manager or visit www.eircomforbusiness.ie/solutions/full-solutions/managed_network_services


Expert interprretation andmanagement of security incidents

Our team wwoorks with you to ddevelop a serviceplan tailoreedd to yyour requiremments. We thentake approoprriatee action, deterrmined by the defi ned plaann, to maintain the security of yournetwork. MMoonthhly meetings wwith one of our security proffessioonals offer ennhanced insight on the securrity reports generaatedby your inffraastructure.

The up-to--daate IT security knoowledge of our experienceed enggineers, and oour ISO 20000-1and ITIL prroccessees are your asssurance that incidents wwill be rapidly addreessed.

eircom AssureNet, for betterbusiness performance

eircom AssureNet, a managed networkservice designed to monitor the availabilityand performance of your enterprise network, is a complementary serviceto eircom Managed Security. eircomAssureNet helps you better support your critical business functions by proactively monitoring and resolving incidents on yournetwork, such as hardware or circuit faults,before they impact your key operations.

For more information, turn to page 34, speak with your account manager or visitwww.eircomforbusiness.ie/solutions/full-solutions/managed_network_services


eircom Managed Security benefi ts yourorganisation across a range of areas:

Business

• Protection of your brand and reputation • Regulatory compliance• Guard your customers against identity theft• Limit corporate liability• Enhance corporate governance, risk and

compliance (GRC) activity

Operations

• Free up valuable resources• Resolve incidents faster• Rapidly generate compliance reports• Access expert security skills on an

opex basis

Real benefi ts for your organisation

eircom Managed Security benefi ts yourorganisation across a range of areas:

Business

• Protection of your brand and reputation• Regulatory compliance• Guard your customers against identity theft• Limit corporate liability• Enhance corporate governance, risk and

compliance (GRC) activity

Operations

• Free up valuable resources• Resolve incidents fastter• Rapidly generate commpliance reporrts• Access expert securityy skills on an

opex basis


Real benefi ts for your organisation

Technology

• Faster intervention when attacks occur • Rapid pinpointing of the source of

malicious traffi c• Secure, more effective log management 24

hours a day• Protection against emerging threats

Finance

• Retention of brand loyalty and good will• Reduction in risk• Enhanced stability of company

and reputation• Reduced threat of fi nes• Consumption based pricing makes IT

budget more predictable


Technoloogyy

• Faasster interrrveention wwwhhen attaacks occur• Raapid pinpppoointing off the souurce of

mmaalicious tttrraffi c• Seecure, mooooree effectivvee log mmanagement 24

hooours a daaayy• Prrootection aggainst eemmerging threats

Finance

• Retention of brand loyalty and good will• Reduction in risk• Enhanced stability of company

and reputation• Reduced threat of fi nes• Consumption based pricing makes IT

budget more predictable



A managed security service offering unrivalled skills

The evolving IT security and compliance landscape makes it diffi cult for organisations to build and keep the in-house skills required to mitigate risk. eircom Managed Security gives you access to these updated skills on an affordable, operational basis.

Security incidents can occur at any time of day. Our Customer Response Centre (CRC) is staffed 24 hours a day, 365 days a year to deliver managed services around the clock. CRC engineers, working with Level 2 and Level 3 engineers in our Managed Service Centre, provide continuous updates to you on activity we conduct in connection with incidents in your network.

Security insights to protect your business

eircom Managed Security is designed to help you turn your network data into business intelligence. Each month, in-person meetings with the eircom security team allow you to:

Ensure your reports are relevant for �• your needsInterpret the information in your reports �• Discuss any requirements for new IP devices �• to be added to the serviceDiscuss patterns of network behaviour that �• may indicate a threatEnsure our service is optimised for your �• needs

eircom Managed Security provides the following features:

Log Management, Reporting and Analysis 24-7 log management (telemetry/data) • collection and secure storage service

In addition to an extensive selection of • 1400 library report templates, custom reports can be tailored and generated if required

Reports are available instantly via your • customer portal, containing both real time and historical information

You can choose to schedule reports • to run on a daily weekly, monthly or quarterly basis

eircom security team meet with you on • a monthly basis to provide enhanced report analysis

Alerting & Intervention Incidents detected by our engineers are • monitored and managed in real-time

We will automatically notify you of • incidents as they occur

Our security team work with you to provide • an appropriate response and plan of action

If authorised, we can take immediate • actions to maintain the security and integrity of your ICT estate based on a pre-defi ned action plan.

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A managed security service offering unrivalled skills

The evolving IT security and compliancelandscape makes it diffi cult for organisations to build and keep the in-house skills required to mitigate risk. eircom Managed Security gives you access to these updated skills on anaffordable, operational basis.

Security incidents can occur at any time of day. Our Customer Response Centre (CRC) is staffed 24 hours a day, 365 days a year todeliver managed services around the clock.CRC engineers, working with Level 2 and Level 3 engineers in our Managed Service Centre, provide continuous updates to you on activitywe conduct in connection with incidents in your network.

Security insights to protect yourbusiness

eircom Managed Security is designed to help you turn your network data into business intelligence. Each month, in-person meetingswith the eircom security team allow you to:

Ensure your reports are relevant for �•your needsInterpret the information in your reports�•Discuss any requirements for new IP devices �•to be added to the serviceDiscuss patterns of network behaviour that �•may indicate a threatEnsure our service is optimised for your �•needs

eircom Managed Securityyprovides the following feeatures:

Log Management, Repporting and Anaalyysis24-7 log managemennt (telemetry//dataa) • collection and securee storage servviceIn addition to an exteensive selectioon oof •1400 library report teemplates, customm reports can be tailoreed and generaatedd if requiredReports are available instantly via yyourr • customer portal, containing both real timmeand historical informaationYou can choose to scchedule reporrts • to run on a daily weeekly, monthlyor quarterly basiseircom security team meet with yoou oon•a monthly basis to prrovide enhancced report analysis

Alerting & InterventioonIncidents detected byy our engineeers are• monitored and manaaged in real-timeWe will automaticallyy notify you oof•incidents as they occuurOur security team woork with you tto provvide•an appropriate respoonse and plan of aacttionIf authorised, we cann take immediiate • actions to maintain thhe security annd integrity of your ICT eestate based on aa ppre-defi ned action plan.

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A managed security service for a dynamic environment

The security and compliance landscape is continually evolving, and we developed eircom Managed Security to help our customers ̀keep pace:

• Your changing business: the service is tailored to protect the continuity of your most critical systems, and can be changed as your business develops. New users and devices can be added easily. The service is not vendor specifi c and can incorporate devices from all major vendors.

• Emerging and unforeseen threats: adaptive technology in our toolset keeps you protected against the latest exploits as they emerge, without needing to upgrade. The service can also detect targeted hacking and phishing attacks, and hard to predict dangers including breaches by staff or trusted third parties.

• Evolving compliance requirements: easy to use dashboards let you generate reports to satisfy current and emerging standards including PCI-DSS, COBIT and ISO 27,0001.

Did you know?

Any organisation holding large databases of customer information is a target for attack. Even where organisations do not hold sensitive customer information, attackers may believe they do and attempt to penetrate security defences. eircom Managed Security enables faster remediation in the event of a security event, recognising suspicious traffi c patterns or unusual activity by users (even users logging in with valid credentials) and automatically fl agging this activity for investigation. Proposed European Data Protection regulation allows for heavy fi nes – up to one million euro or 2 percent of global annual revenue – for data breaches.

12 eircom Mannageed Security eircom Managed Security 12

A manageed security service for a dynaamic environment

The sseccuritty and compliiance landscape is continuuallyy evolving, andd we developed eircomManaagged Security to heeelp our customers ̀keep paace:

• YYouur cchanging business: the service is taailooredd to protect thhhe continuity of your mmoost ccritical systemsss, and can be changedass yyour business devvvelops. New users anddevvicess can be addeeed easily. The service is nott venndor specifi c aaand can incorporatedevvicess from all majoor vendors.

• Emerging and unforeseen threats:adaptive technology in our toolset keepsyou protected against the latest exploits as they emerge, without needing to upgrade. The service can also detect targeted hackingand phishing attacks, and hard to predictdangers including breaches by staff or trusted third parties.

• Evolving compliance requirements: easyto use dashboards let you generate reports to satisfy current and emerging standards including PCI-DSS, COBIT and ISO 27,0001.

Did you know?

Any organisation holding large databases of customer information is a target for attack.Even where organisations do not hold sensitive customer information, attackers may believe they do and attempt to penetrate securitydefences. eircom Managed Security enables faster remediation in the event of a security event, recognising suspicious traffi c patternsor unusual activity by users (even users loggingin with valid credentials) and automatically fl agging this activity for investigation.Proposed European Data Protection regulation allows for heavy fi nes – up toone million euro or 2 percent of globalannual revenue – for data breaches.


Meet our teamMartin CarrySecurity and Network Infrastructure Principal

James McLoughlinHead of Security Delivery

Andrew O’KellyChief Architect

Allan RochfordHead of Managed Services Centre

Mary MurphyHead of Customer Response Centre

Martin CarrySecurity and Network Infrastructure Principal







Allan can advise you on: eircom’s 24/7 on-site engineering resources• Major incident management best practice • at eircom

Business continuity plan testing and • invocation

eircom’s customer testing and validation lab • for technology change management

Allan has over 13 years’ experience in network integration and network development at eircom. During that time Allan developed a number of business units including Network Performance Development in Core Network Service Assurance and IP Service Assurance. He also designed and implemented the organisational model for the eircom Business Managed Service Centre (MSC) which includes 24/7 manned Managed Service Centre operations, 2nd Level support and 3rd line expert deep dive resources in IP, IPT and security.



Allan can advise you on:eircom’s 24/7 on-sitee engineering resoources• Major incident management best pracctice•at eircomBusiness continuity pplan testing annd •invocationeircom’s customer tessting and validationn lab • for technology changge managemeent

Allan has over 13 years’ eexperience in nnetwwoork integration and network developmentt at eircom. During that time Allan developped aa number of business unitss including Nettwork Performance Development in Core Nettwork Service Assurance and IP Service Assurrancee.He also designed and impplemented thee organisational model for the eircom Buusineesss Managed Service Centre (MSC) which incluuddes24/7 manned Managed SService Centree operations, 2nd Level suppport and 3rd line expert deep dive resourcees in IP, IPT annd seecuurity.

eircom Managed Security 15 15 eircom Managed Security

Martin CarrySecurity and Network Infrastructure Principal

Martin can advise you on:Developing IT strategies that align to your • business plans

Securing your critical information• Optimising your Data Centre Infrastructure• The evolution of the Enterprise Network•

Martin is an experienced technologist who has worked for the last 15 years in the ICT arena developing integrated solutions for a wide range of industries. Martin is a Cisco CCIE since 2001 and has extensive experience in design, consulting and deployment of solutions across security, networking, data centre and Unifi ed Communications technologies. Martin works closely with customers to develop robust and scalable solutions and architectures to deliver on their business needs.

eircom Maanaggedd Security 1515 eircom Managed Security

Martin CarrySecurity and Network Infrastructurre Principal

Martin can advise you onnn:Developing IT strategies that align tto yyouur• business plans

Securing your critical iinformation• Optimising your Data Centre Infrastrucctuure•The evolution of the EEEnterprise Nettwoorkk•

Martin is an experienceddd technologistt whhoo has worked for the last 15 yeeears in the ICTT areenna developing integrated sooolutions for a wwidde range of industries. Martttin is a Cisco CCCIEE ssince2001 and has extensive eeexperience in dessiggn, consulting and deploymeeent of solutions aacrrosssecurity, networking, datta centre and Unnifi ed Communications technooologies. Martinn wworrks closely with customers tooo develop robbustt and scalable solutions and arrchitectures too deelivver on their business needs.



Andrew can advise you on: Security Services• Unifi ed Communications• How solutions can deliver major business • and operational benefi ts

Andrew’s key focus is to prove to customers how managed services, unifi ed communications and security services can deliver major business and operational benefi ts. A graduate in Computer Science from Trinity College Dublin, Andrew was instrumental in the development of Lan Communications, later purchased by eircom, where he helped forge the company’s reputation as a network integration powerhouse.

16 eircom Mannageed Security


Andrew can advise you on:Security Services•

Unifi ed Communications• How solutions can deliver major business • and operational benefi ts

Andrew’s key focus is to prove to customers how managed services, unifi edcommunications and security services can deliver major business and operationalbenefi ts. A graduate in Computer Science from Trinity College Dublin, Andrew was instrumental in the development of LanCommunications, later purchased by eircom,where he helped forge the company’s reputation as a network integration powerhouse.



James can advise you on: Developing your security strategy • and policies

Current and emerging security technologies• Information security threats, • risks and vulnerabilities

James has worked in the ICT arena since the mid 1990’s. Originally a software developer, James has also served in a number of systems and network engineering roles. He specialises in information security and acts as a trusted advisor to public and private sector clients. James holds numerous certifi cations including CISSP, CISA and CRISC.



James can advise you on:Developing your security strategy •and policies Current and emerging security technologies•Information security threats, •risks and vulnerabilities

James has worked in the ICT arena since the mid 1990’s. Originally a software developer,James has also served in a number of systems and network engineering roles. He specialises in information security and acts as a trusted advisor to public and private sector clients. James holds numerous certifi cations including CISSP, CISA and CRISC.



Mary can advise you on: The lifecycle of incident resolution, • governed by ITIL standards

Best practice in stakeholder communication • during incidents

eircom’s Customer Response Centre • capabilities

Proactive and reactive managed • network services

Mary has worked with eircom for 16 years encompassing a variety of differing roles within the customer service and delivery areas of the business. In 2009 Mary lead development of the now Established Service Desk for the Government, meeting the specifi c needs of the public sector and offering an enhanced service experience to these customers. Mary has been responsible for transforming service delivery and customer experience extending our public sector model across our wider eircom Business customer base, this service is now available through our the Customer Response Centre.



Mary can advise you on: The lifecycle of incident resolution, •governed by ITIL standards

Best practice in stakeholder communication•during incidents

eircom’s Customer Response Centre•capabilities

Proactive and reactive managed•network services

Mary has worked with eircom for 16 years encompassing a variety of differing roles within the customer service and delivery areas of the business. In 2009 Mary lead developmentof the now Established Service Desk for the Government, meeting the specifi c needs of the public sector and offering an enhanced service experience to these customers. Mary has beenresponsible for transforming service deliveryand customer experience extending our publicsector model across our wider eircom Business customer base, this service is now available through our the Customer Response Centre.

eircom Managed Security 19 19 eircom Managed Security

Our engineers

eircom prides itself on its engineering capability. Our teams contain highly certifi ed and experienced engineers. In addition to our security skillset, we also specialise in Local Area Networking, Wide Area Networking, Data Systems, Voice Systems, Data Centre Infrastructure and Mobile technologies.

Our engineers are accredited with a mix of certifi cations from our supply partners and non-vendor aligned certifi cations. In addition, we hold company level partner accreditations (including Cisco Gold partner) and partner awards (including Cisco Partner of the Year).

Our engineering achievements include certifi cations from Cisco (CCIE, CCSP, CCNA), Fortinet (FCNSP, FCNSA), RSA Security (RSA-CSE), International Information Systems Security Certifi cation Consortium (CISSP), and ISACA (CISA, CRISC).


eircom prides itself on its enginneerrinng capability. Our teams contain highlyy certifi ed and experienced engineers. In aadddittion to our security skillset, we also speecialisse in LocalArea Networking, Wide Area NNetwwoorking, Data Systems, Voice Systems, Daata CCentreInfrastructure and Mobile technnolooggies.

Our engineers are accredited wwith a mix of certifi cations from our supply pparttneers and non-vendor aligned certifi catioons. In addition, we hold company level partner acccreeditations (including Cisco Gold partner) aand ppartnerawards (including Cisco Partnerr of thhe Year).

Our engineering achievements inccluudecertifi cations from Cisco (CCIE, CCCSSP,, CCNA),Fortinet (FCNSP, FCNSA), RSA Seecuritty (RSA-CSE), International Information Syssteems SecurityyCertifi cation Consortium (CISSPP), andd ISACA(CISA, CRISC).


Dave BannonCisco Delivery Engineer

10 years experienceCCIE, CCSP, ENS Extreme Networks Specialist, NCSSP Nortel Certifi ed Support Specialist

Ollie GreshamSolutions Engineer

13 years experienceCCIE since 2005. Various Cisco LAN, wireless and IPT qualifi cations

Niall DohertyStability Architect

5 years experienceCCNA, CCVP

Rob BannonMSC Senior Engineer

5 years experienceCCNA, CCNP, CCVP


Dave BannonCisco Delivery Engineer

10 years experienceCCIE, CCSP, ENS Extreme Networks Specialist, NCSSP Nortel Certifi ed Support Specialist

Ollie GreshamSolutions Engineer

13 years experienceCCIE since 2005. Various Cisco LAN, wireless and IPT qualifi cations

Niall DohertyStability Architect

ce5 years experiencCCNA, CCVP

Rob BannonMSC Senior Engineer

rience5 years experP, CCVPCCNA, CCNP,


Brian FitzpatrickNetwork Engineer

2 years IP experienceCCNA

Ben PreeceMSC Engineer

IP /VoIP specialist5 years experience

Daragh OmanMSC Engineer

10 years experience

Colm Reilly Network Engineer

10 years experienceCCNP


Anthony McMahonSenior Architect

15 years experienceCCIE

Alexey ShkrabalyuSenior Architect

15 years experienceCCIE, CCNP , CUDS, CUCCE

Rob JenningsManaged Services Solution Architect

22 years experience

Jason WilliamsContact Centre Specialist Technology

10 years experienceCVP


Jim ArmstrongSenior Architect

15 years experienceCCNP, CCDP, CCNA

Eamon Hanafi nEngineer

15 years experienceCCNA, CPSI, CIPTS

Barry RocheSenior Architect

15 years experienceCCIE, CCNP, CCNA

Tom MolloyApplication Specialist

18 years experienceHolds the latest in Avaya certifi cation


John DunleavyApplication Specialist

Over 20 years experienceHe holds the following certifi cations:Avaya Specialist, Nice Specialist, Verint Specialist

Liam McCueEngineer

Over 21 years experienceVarious voice accreditations such as Meridian Mail, ACD, Large Switch Installation MTCE, Small switch Installation MTCE plus and numerous other eircom and Nortel certifi cates


Customer Portal

eircom Mannaaged Security 255

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Customer Portaleircom Managed Security customer portal is a straightforward, easy-to- navigate system that visually depicts the security status of your infrastructure.

Link to Demo

View the video above for a short demo of our SIEM reporting tool.

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eeircom Managgeed SSecurity customer portal is asstraightforwardd, eaasy-to- navigate system that vvisually depictts the security status of yyour infrastrucctture.

View the video above for a short demo of our SIEM reporting tool.


Detail on security incidents: View incidents by device against a map of the network

Dashboard views: contains at a glance information on the status of the network, can be customised to highlight areas of specifi c interest to you and can be designed to refl ect your business critical assets and functions

eircomm Maanaaged Security 27

Detail on security incidents: View incidents bydevice against a map of the network

Dashboard views: contains at a glance information on the status of the network, can becustomised to highlight areas of specifi c interestto you and can be designed to refl ect yourbusiness critical assets and functions

28 eircom Managed Security28 eircom Managed Security

Analytics and reports: You can also drill down into your reports to provide graphical view of your data

View your full network and IT estate: Interactive topology maps of your estate display devices and connections allowing you to drill down to device or incident level, including details of security incident count by device

228 eircom Manaageed Security

AAnnalyytics and reports: You can also drill down intto yoour reports to provide graphical view of yyour ddata

VVieww your full network and IT estate:Innterractive topology maps of your estate displayddevicces and connections allowing you to drill ddowwn to device or incident level, including detailsoof seecurity incident count by device


Analytics and reports: Easily generate custom reports tailored to your priorities or choose from the 1400 standard out of the box templates

Insights into security incidents: View, fi lter and sort security incidents and alerts for root cause analysis through a single screen

eircom Mannaaged Security 299

Analytics and reports: Easily generate custom reports tailored to your priorities or choose fromthe 1400 standard out of the box templates

Insights into security incidents: View, fi lter and sort security incidents and alerts for root cause analysis through a single screen


Our SIEM partnerAccelOps provides the core SIEM engine of eircom Managed Security. The technology detects complex IT patterns in high volume events and data to automatically make sense of complexity, in real-time. AccelOps technology is used by customers in sectors including fi nancial services, government, healthcare, retail, manufacturing, entertainment and legal. Founded in 2007, the company is led by industry veterans from Cisco, HP, IBM, Mercury Interactive and Loudcloud. AccelOps is headquartered in Santa Clara, California.


AccelOps provides the core SIEM engine of eircomManaged Security. The technology detects complex IT patterns in high volume events and data to automatically make sense of complexity, in real-time.AccelOps technology is used by customers in sectors including fi nancial services, government, healthcare,retail, manufacturing, entertainment and legal. Founded in 2007, the company is led by industry veterans from Cisco, HP, IBM, Mercury Interactive and Loudcloud. AccelOps is headquartered in SantaClara, California.


Why choose eircom?

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A unique end-to-end solution

eircom, Ireland’s leading service provider , can offer a total voice and data solution for your business. Our experts can evaluate, design, deliver and manage a complete solutions package tailored to your company’s unique requirements.

Industry experts

Our people are some of the best in the business so you know you’re in good hands. Our voice, data & ICT solutions experts are industry leaders who can provide innovative solutions for your business. Our dedicated account managers deliver a personalised service, and, we have Ireland’s largest specialist team of project managers, architects and engineers. Our longstanding relationships with industry partners like Cisco, Avaya, Siemens and other leading brands mean that we can bring you the very latest technology innovations as and when they happen.

Outstanding service, 24x7x365 At eircom we understand just how important an uninterrupted service is to your business and how essential it is to avoid any downtime, which is why our service team are on call 24 hours a day, 7 days a week, 365 days a year. We offer a range of Business SLAs, providing peace of mind for your business.

Based in Ireland, our highly skilled engineering team is the largest of its kind in the country and has the experience to deal with any issues you may have, quickly and effi ciently.

“Our objective is to have a proactive, best in class security infrastructure that will protect our customers’ and our own data. That’s why we chose eircom for our managed security needs. Their expertise covers a wide range of technologies, which allows us to have a single point of contact to address any challenges we might have.”

Mike Costello, IT Infrastructure and Security Manager, Southwestern BPO

“Strategic partnerships in IT are the way of the future and eircom understand that. When we looked at the market we couldn’t see anyone else who could do it. eircom can provide an integrated set of services that’s very diffi cult to beat.”

John Shaw, CIO, Mainstream Renewable Power


A unique end-to-end solution

eircom, Ireeland’s leadinggg service provider , can offer a total voice and dddata solution for yourbusinnesss. OOur experts caan evaluate, design, deliveer andd manage a coomplete solutionspackaagge taailored to youuur company’s uniquerequireemeents.

Industry eexperts

Our ppeeople are some offf the best in the businnesss soo you know yyyou’re in good hands. Our vvoice, data & ICT sooolutions experts areindusstrry leeaders who caaan provide innovativesolutions ffor your businness. Our dedicatedaccouunnt mmanagers delivvver a personalised servicce,, annd, we have Irreeland’s largest specialist teamm oof prroject manageeers, architects andenginneers.. Our longstannnding relationships with indusstry partners like Cisco, Avaya,Siemenns and other leaddding brands mean thatwe caann bring you the veeery latest technology innovvattionns as and wheeen they happen.

Outstandding service, 24x7x365

At eirrcoom we understannnd just how important an unninnterrrupted servicee is to your business and hhoow eessential it is tto avoid any downtime, whichh is wwhy our servicee team are on call 24hourss aa daay, 7 days a wwweek, 365 days a year. We oofffer aa range of Busssiness SLAs, providingpeacee oof mmind for your business.

Basedd iin Irreland, our higgghly skilled engineeringteamm iss thee largest of itsss kind in the country and hhas thhe experience to deal with any issues you mmaay hhave, quickly aaand effi ciently.

“Our objective is to have a proactive, best in class securityinfrastructure that will protect ourcustomers’ and our own data. That’s why we chose eircom for our managed security needs. Their expertise covers a wide range oftechnologies, which allows us to have a single point of contact toaddress any challenges we might have.”

Mike Costello,IT Infrastructure and Security Manager, Southwestern BPO

“Strategic partnerships in IT are the way of the future and eircomunderstand that. When we lookedat the market we couldn’t see anyone else who could do it. eircom can provide an integrated set of services that’s very diffi cult to beat.”

John Shaw, CIO, Mainstream Renewable Power


Unrivalled experience delivers benefits for your organisation

Across the island of Ireland, organisations trust eircom to deliver and manage the most complex ICT projects, supported by best-in-class ongoing service.

Some of the largest ICT projects in Ireland are managed by eircom, including Croke Park, Convention Centre Dublin, the Education Network for Northern Ireland (C2K) and AIB’s new managed network.

We have a deep understanding of your communications needs and the required service levels throughout your business. Partnering with eircom for managed ICT services not only provides a robust solution designed and supported by our local, highly qualifi ed team, it also gives you the following:

• Cost benefi ts: eircom managed services are value-driven solutions. Our objective is to meet your budgetary requirements, add value to your operations and remain fl exible to meet your needs as they evolve.

• Better agility and fl exibility: Our engineering teams and our core network have supported the changing operations and offerings of our broad customer base throughout the island of Ireland. Our managed solutions extend this fl exibility and scalability to your business.

• A proven model: eircom’s managed service and delivery and national operations model has been in existence for a number of years, and is unparalleled.

• Expert programme management: we help organisations during times of signifi cant change in their businesses, with our experienced delivery management team. Our professional planning and implementation methods have already delivered on-time, risk-managed rollouts for some of Ireland’s largest ICT and managed network projects.

“Good account managers not only save me time, which of course saves money, but also they do take on the role of being a trusted advisor to me in their area of specialty. This is a commercial world, and like a lot of people I have to do the same or more this year with fewer resources. It’s vital to fi nd people who are good partners to work with, and that’s what we get from eircom.”

Roger Turner, Senior IT Manager Ireland/EMEA,Microsoft

eircom Maanaggedd Security 33

Unrivalled experience delivers benefits for your organisation

Across the island of Ireland, organisations trust eircom to deliver and manage the most complex ICT projects, supported by best-in-class ongoing service.

Some of the largest ICT projects in Ireland are managed by eircom, including Croke Park,Convention Centre Dublin, the Education Network for Northern Ireland (C2K) and AIB’s new managed network.

We have a deep understanding of your communications needs and the required service levels throughout your business. Partnering with eircom for managed ICT services not only provides a robust solution designed andsupported by our local, highly qualifi ed team, it also gives you the following:

• Cost benefi ts: eircom managed servicesare value-driven solutions. Our objective isto meet your budgetary requirements, addvalue to your operations and remain fl exible to meet your needs as they evolve.

• Better agility and fl exibility: Our engineering teams and our core network have supported the changing operations and offerings of ourbroad customer base throughout the island of Ireland. Our managed solutions extend this fl exibility and scalability to your business.

• A proven model: eircom’s managed service and delivery and national operations model has been in existence for a number of years, and is unparalleled.

• Expert programme management: we help organisations during times of ssignifi cant change in their businesses, witth ourexperienced delivery managemment team.Our professional planning and implementation methods havee already delivered on-time, risk-manageed rollouts foorsome of Ireland’s largest ICT annd managed network projects.

“Good account managers not onlysave me time, which of couurse saves money, but also they do take on the role of being a trusted adviisor to me in their area of specialtyy. This is a commercial world, and likke a lot of people I have to do the same or more this year with fewer rresources.It’s vital to fi nd people whoo aregood partners to work withh, and that’s what we get from eirrcom.”

Roger Turner, Senior IT Manager Ireland/EMEEA,Microsoft


eircom AssureNet, for better business performanceeircom AssureNet, eircom’s managed network service, is an IT partnership that protects your critical business functions 24 hours a day by proactively managing the network components your business relies on.

Through proactive management of your network we deliver the following:

More visibility

Single view on network health & performance on key business activities

More control

Rapid recognition and resolution of incidents utilising ITIL best practise, coupled with up-to-the-minute reporting, keeping you empowered to manage internal expectations

eircom AssureNet, eircom’s managed network service, is an IT partnership that protects your critical business functions 24 hours a day by proactively managing the network components your business relies on.

Through proactive management of yournetwork we deliver the following:

More visibility

Single view on network health & pperformanceon key business activities

More control

Rapid recognition and resolution oof incidentsutilising ITIL best practise, coupledd with up-to-the-minute reporting, keeping youu empowered to manage internal expectations



More assurance

You decide the business activities that need greatest protection

Stronger confi guration management

Remove the pain of confi guration management from your internal team and leave it to us, based on ITIL best practise

A partnership you control

You decide the extent to which you’d like to out task

For more information on eircom AssureNet, speak with your account manager or visit

http://www.eircomforbusiness.com/solutions/full-solutions/managed_network_services


More assuraance

Yoou decide the business activities that need greeatest protecction

Strongger coonfi guration management

Reemove the pain of confi guration management froom your interrnal team and leave it to us, based onn ITIL best praactise

A partnership you control

You decide the extent to which you’d like to out task

For more information on eircom AssureNet,speak with your account manager or visit

http://www.eircomforbusiness.com/solutions/full-solutions/managed_network_services


eircom for BusinessTechnology you can count on

Voice Solutions

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Unifi ed Communica

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Conferencing Solutions

Business Broadband

Advise Design Instal

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Managed Security Service

ICT Equipment Solutions

Managed N

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Get in touchTo fi nd out how eircom managed security can benefi t your business, please contact your eircom account manager or call 1800 400 200.

www.eircomforbusiness.ie