Kuwait Telecommunication Company

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Table of Contents

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CEO Message 01

Our Values 03

VIVA... Unlimited access to Manchester United 04

VIVA Participates in GITEX Technology Week 2012 05

VIVA Hosts Annual Dealers Recognition Convention - Dubai 06

VIVA Honors Distinguished Memorizers of the Holy Quran 07

VIVA Launches Nuqat Kuwait Design Conference 07

Thanking VIVA Family at the Annual Ramadan Ghabqa 08

Flying with customers on Jazeera Airways 09

VIVA Sponsors ‘Knowledge Café’ Workshops 09

Kuwait Dive Team here we come! 10

VIVA Honors MGRP Summer Program Trainees 10

VIVA, Diamond Sponsor of the Second Economic Development Conference 11

VIVA Goes Platinum at the Second Arabian Conference on Information and Communications Security 11

VIVA Offers Students SMS Service to Check Grades and Honors the Best! 12

Sharing the blessings Providing Ramadan Iftar meals 12

VIVA Hosts the 11th SYNERGY Council Meeting 13

And Honors VIVA Family for the Outstanding Effort 13

Sponsoring the 33rd Annual Al Roudan Football Tournament 14

VIVA Honors Olympic Athlete Fuhaid Al-Deehani and Holy Quran AwardWinner Saleh Al Obaid 14

VIVA Hosts World HR Guru Dave Ulrich 15

VIVA Launches Pinterest Application Account 15

VIVA Shares Ramadan Spirit Through Social Media 16

VIVA Celebrates Eid Al Fitr and Eid Al Adha with Children of Kuwait at 360 Mall 16

Promotions & Services 18

Sales Department Overview 20

QA & PMO Section 21

Meet the Team 22

New Employees Section 24

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CEO Message

Dear VIVA Family,

I am delighted to present to you the second issue of VIVA’s quarterly employees’ newsletter to update you on our latest news, promotions, and products.

As we start the new year ahead, I would like to thank and extend my deepest gratitude to each and every member of the VIVA family for the achievements we have accomplished together as a company during the past year. Reaching the milestone of one and a half million clients, and generating financial results that have exceeded all expectations would not have been possible without your dedication and hard work.

2012 was a challenging year for all of us. Despite the competition in the Kuwait telecom market, VIVA has been able to reinforce its position as a leading company that provides high quality and innovative products, while adhering to the highest professional standards set up by the company from the very beginning.

Last but certainly not least, we would like to thank the members of the Board of Directors for their continued support and guidance, and our clients for their trust in our products, their unwavering loyalty and their enduring loyalty.

With Warm Regards,Eng. Salman Bin Abdul Aziz Al-Badran Chief Executive Officer

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Our Values

TransparentWe are open, trustworthy and collaborative.

EnergeticOur passion is performance, innovation, and delivering superior quality. We are efficient, reliable, and highly responsive to our clients’ needs.

FulfillingWe offer a wide range of easy to understand products. Our actions create value, helping our customers lead more rewarding and enjoyable lives.

EngagingEverything we do revolves around our customers.

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News & Events

VIVA... Unlimited access to Manchester United

VIVA hosted the Manchester United Legend Peter Schmeichel at an exciting event at 360 Mall on Monday December 10th 2012 as part of the sponsorship agreement with Manchester United, the most successful club in the history of the English football. VIVA’s customers, Manchester United fans, and the wider Kuwaiti community enjoyed the festive event and the opportunity to get their picture taken with one of Manchester United’s legends.

Peter Schmeichel’s visit is part of Manchester United’s Legend Tour, and follows Andy Cole’s visit in 2011. The Tour highlights VIVA’s partnership with Manchester United and the company’s commitment to bringing its customers closer to one of the most exciting football clubs in the world.

During the event, VIVA announced the launch of the second season of the company’s Manchester United Soccer School program, following the success it had in the first season whereby young Khaled Al Khudr, who was selected as the top attendee of the Manchester United Soccer School, was invited to compete in the highly competitive Manchester United World Skills Final.

In addition, VIVA launched the VIVA Manchester United Application on both the Apple iPhone and Google Android, giving its customers and Manchester United fans direct access to a wide choice of news, stats, features and multimedia, keeping them up-to-date with Manchester United updates.

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News & Events

VIVA Participates in GITEX Technology Week 2012

In line with VIVA’s corporate strategy to extend and present its services not only locally, but across the region, VIVA participated in the GITEX Technology week for the first time, presenting a wide range of products to exhibition visitors. Alongside VIVA Kuwait, Saudi Telecommunication Company (STC) and VIVA Bahrain also took part in the exhibition.

The GITEX Technology week took place from the 14th to the 18th of October 2012 in Dubai at the Za’abeel Exhibition Hall in the Dubai International Convention and Exhibition Centre, and is considered the leading IT and technology exhibition that attracts a large number of decision makers in the Middle East. GITEX is the information and communications technology business gateway to the Middle East, North Africa and South Asia Region and was launched in 1981. It focuses on providing exhibitors with high return on investment through direct business opportunities with decision makers; GITEX has maintained its position as ‘The Industry’s Trend Setting Authority’.

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VIVA Launches Nuqat Kuwait Design Conference

In line with its CSR commitment to support initiatives that promote academic challenges, VIVA held an honorary ceremony for the distinguished memorizers of the Holy Quran in the contest that was held by the General Secretariat of Awqaf under the patronage of His Highness the Emir of Kuwait

The event was held on the 5th of December 2012 at Hotel Missoni, and was attended by VIVA’s management, senior executives and Awqaf officials whereby monetary prizes were handed out to the winners.

The contestants honoured at VIVA’s ceremony participated under five different categories, namely; Elementary Students Boys, Elementary Students Girls, Middle School Students Boys, Middle School Students Girls and the special category which included the Kuwait Autism Center, the Kuwait Society for the Blind and others.

VIVA sponsored the Nuqat Kuwait Design Conference 2012 themed “The Lost City of Arabesque”, that aimed at developing the level of creativity amongst professionals in the creative fields and bringing together more than 300 creative students and professionals through a series of 20 lectures and 10 workshops.

The conference took place at the Al Sadu House - Al Amricani Cultural Center, under the patronage of His Excellency Sheikh Mohammad Abdullah Al-Mubarak Al- Sabah, the Minister of Information, from the 4th to the 9th of October.

The Nuqat Kuwait Design Conference, themed ‘The Lost City of Arabesque’, presented 21 Arab creative professionals who addressed the differences between heritage and crafts and the contemporary creative industries.

News & Events

VIVA Honors Distinguished

Memorizers of the Holy Quran

News & Events

In recognition of their remarkable efforts, VIVA organized and held its ‘Annual Dealers Recognition Convention’ that took place in Dubai, from the 12th to the 15th of October.

VIVA’s Annual Dealers Recognition Convention was attended by VIVA’s senior management, and was planned in an effort to reinforce relations with VIVA’s dealers, the company’s advocates and brand ambassadors, while rewarding them for their continuous support.

A special ceremony was held during the convention to recognize the dealers’ hard work and continuous efforts, whereby they all were presented with rewards, personalized rewards, company rewards and categorized rewards based on “Best Prepaid Sales”, “Best Postpaid Sales”, “Partner Since Launch” and “Biggest Expansion Dealer”. VIVA also treated its dealers’ to the renowned GITEX exhibition that was running during their stay in Dubai and where VIVA was an active participant.

VIVA Hosts Annual Dealers Recognition Convention - Dubai

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News & EventsNews & Events

Thanking VIVA Family at the Annual Ramadan Ghabqa

VIVA held its annual Ramadan Ghabqa to celebrate the Holy Month of Ramadan and to recognize the efforts of the company’s employees over the preceding year. The event which held the theme of ‘Thank You, VIVA Family’, took place on 1 August 2012 at the Sheraton Hotel, Kuwait.

Attended by CEO Salman Bin Abdul Aziz Al Badran, management from all sectors and departments, and all of the company’s employees, the event was a great opportunity to reinforce strong relations across the company and between colleagues.

Eng. Al Badran commenced the evening with a welcome speech, whereby he welcomed employees and wished every member of the VIVA family a happy and prosperous Ramadan, and explained the choice of “Thank You, VIVA Family” as the theme for this year’s event. During the event, a short documentary was viewed to highlight VIVA’s main achievements over the past three years, followed by a performance from the Zen Balance Act, which gave an expressive presentation exhibiting the unity amongst the VIVA family. Employees were then entertained with live performances from Osama Fouda, Marina FM’s renowned radio host, and the well-known actor Dawood Hussein. After that, the Islamic Macedonian chanter of Turkish origin, Mesut Curtis, impressed the crowd with his powerful voice and passionate religious chants. Furthermore, many exciting competitions were arranged for the employees, with the evening coming to an end with a raffle draw and exciting prizes.

Flying with customers on Jazeera Airways

VIVA marked its presence as the marketing innovator in the market and revealed a branded Jazeera Airways aircraft. The initiative, the first of its kind in the region, means that a branded Jazeera Airways aircraft will take the VIVA brand around the region.

The newly-branded aircraft landed for the first time at the Kuwait International Airport on 29 May 2012.

VIVA was delighted to see its aircraft land for the first time, in the latest of its ongoing marketing initiatives. The company is proud to be a pioneer in the field, and is always looking to develop exciting new ways of engaging with its customers. The VIVA brand can be seen on both the interior and exterior of the aircraft, ensuring that VIVA is with its customers wherever they go. The initiative signals a milestone in VIVA’s ongoing commitment to bringing the newest and latest to Kuwait and the region.

VIVA Sponsors ‘Knowledge Café’ Workshops VIVA sponsored and hosted the ‘Knowledge Café’ workshops in Kuwait, on the 4th and 6th of June 2012. The workshops featured internationally renowned guest speaker David Gurteen, an experienced veteran in high technology industries, and founder of the Gurteen Knowledge Community - a global learning network of over 17,000 people in 160 countries. The workshops were organized by Dr. Bibi Al-Ajmi and facilitated by Gurteen, who shared his experience in knowledge management with workshop participants.

As part of its sponsorship of the Knowledge Café workshops, VIVA hosted an exclusive workshop on the 6th of June at Hotel Missoni for senior executives and CEOs from leading companies in Kuwait, including Zain, Wataniya Telecom, Gulfnet, Fast-telco, Zajil Telecom, Mada Communications, Samsung Dealership, Hayat Communications, Future Communications Company, Quality Net, UPS, KNET and Kuwait Concierge.

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News & Events News & Events

VIVA signed a two year sponsorship agreement with the Kuwait Dive Team, to support its environmental initiatives and make a difference in Kuwait’s environment.

The Kuwait Dive Team’s initiatives are an excellent example of how VIVA can contribute to the preservation and protection of the environment and raise awareness and promote a culture of volunteering and working in the community to ensure a better future for the coming generations.

The Kuwait Dive Team projects involving VIVA will include clearing shorelines and coral reefs of hazardous wastes, planting new coral colonies in the seabed and documenting the positive effect on the environment. The team will take on initiatives such as restoration of existing colonies and planting of new ones with photographic reports, installation of small marinas on Kuwaiti islands on behalf of VIVA, awareness campaigns launched at schools and youth organizations across Kuwait over two years, and cleaning coastal areas and monitoring rounds of the coral reef conditions among many other activities.

Kuwait Dive Team here we come!

VIVA Honors MGRP Summer Program TraineesIn line with its Kuwaitization program, and in accordance with memorandum of agreement signed earlier this year with Manpower and Government Restructuring Program (MGRP), VIVA successfully concluded the summer training program for trainees from the MGRP and held an honoring ceremony for the top six performers at the VIVA headquarters.

These six trainees were honored for meeting the sales department’s criteria and the sales targets set at the department in which they worked during the training period, where they were given in-depth sales training, tuition and sales targets to meet within a specific timeframe. Through dedicated HR practices geared to supporting Kuwaitis, including tailored training and development, VIVA is helping people to achieve their career aspirations in the telecommunications industry.

VIVA, Diamond Sponsor of the Second Economic Development Conference

VIVA announced its Diamond Sponsorship of the second Economic Development Conference that was held at the Regency Hotel, Kuwait. The conference was under the patronage of the Minister of Public Works and Minister of State for Development Affairs, Dr. Fadhel Safar.

The sessions focused on the role that civil society organizations can play in the social development of Kuwait, concentrating on other international experiences where civil society effectively collaborated with the public sector to drive growth and development. Participants had the chance to present their insights regarding the government and how it plays a big role in the implementation and control of the development plan’s performance.

VIVA Goes Platinum at the Second Arabian Conference on Information and Communications Security In line with its field of expertise, VIVA participated in the Second Arabian Conference on Information and Communications Security as the platinum sponsor demonstrating its supporting role to political leadership and national information and communication security. The conference was held under the patronage of His Highness the Prime Minister of Kuwait who was represented by the Minister of Communications and the Chairman of the Central Agency for Information Technology, Mr. Salem Methyeb Al-Othaina at Al Raya Conference Center, Courtyard Marriott Hotel, from the 24th to the 26th of September.

Eng. Salman Bin Abdul Aziz Al-Badran was one of the key speakers at the conference, and took the opportunity to express the importance of VIVA’s sponsorship as it stems from its deep understanding of the rapid development of technology surrounding information and communication security, in addition to the vital role VIVA plays as a communications service provider in addressing related challenges.

This year’s conference focused on the increased security threats that the nation’s computer systems and information assets encounter on a daily basis. It also reviewed the progress made in building the necessary legislative base and regulations related to information security, and discusses the impact of cloud computing and the new security challenges facing the e-government programs.

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News & Events News & Events

In support of Kuwait’s high school students and one of the most significant period in their lives, VIVA launched a special service in collaboration with the Ministry of Education (MoE), offering high school students the opportunity to learn about their General Secondary results for the academic year 2011-2012 via SMS.

VIVA spares no efforts in supporting Kuwait’s youth and is fully prepared to collaborate with the Ministry of Education in initiatives that will offer ease and convenience to Kuwait’s future leaders.

Building on this initiative, VIVA honored the top ten high school students who achieved outstanding results in final examinations and congratulated them on this excellent achievement. VIVA strongly believes in the importance of education and its vital role in society and the future of Kuwait, and is always keen to honor excellence and has chosen to recognize such students every year.

VIVA Offers Students SMS Service to Check Grades and Honors the Best!

Sharing the blessings Providing Ramadan Iftar mealsDriven from its utmost concern for the less advantaged, this year VIVA made sure to provide annual Iftar meals to many people as part of its Ramadan CSR program. The program provided free Iftar meals every day to fasting Muslims in the areas of Jahra and Jleeb Al Shuyoukh. This act of kindness during this holy month was very rewarding for the employees.

VIVA is proud to provide help to Muslims throughout the Holy month of Ramadan, supporting their continued health and wellbeing during the period of fasting. During the program, a team from VIVA was present to oversee the distribution of 36,000 meals during this holy month, ensure the clean-up of halls before and after sunset, and look after the needs of any fasting person while at the halls. In addition to Iftar meals, VIVA was also very active in providing a wide range of religious and charitable activities.

VIVA Hosts the 11th SYNERGY Council Meeting

VIVA hosted the 11th SYNERGY Council Meeting and welcomed senior management from the Saudi Telecommunication Company (STC) Group. The meeting was held for senior executives from STC Group to share their experiences and knowledge and help them develop their business more effectively around the world.

The two day meeting took place at the Regency Hotel and was attended by senior executives from STC (Kingdom of Saudi Arabia), VIVA Kuwait, VIVA Bahrain, Axis (Indonesia), AirCel (India), Maxis (Malaysia), Cell C (South Africa), Avea (Turkey), and TurkTelekom (Turkey). This year’s SYNERGY meeting also welcomed the Chief Executive Officer of STC Group, Dr. Khaled Al Ghonaim, who took over from. Eng. Saud bin Majed Al Daweesh in June 2012.

The SYNERGY Meeting is organized with the aim that all companies involved share and collaborate together in order to improve the position of each operating company in its respective market. Each SYNERGY Council Meeting has a theme related to VIVA’s business, and this year the focus was to improve performance through initiatives in two key areas, global marketing and supply chain.

And Honors VIVA Family for the Outstanding Effort The synergy Council meeting was a huge success thanks to the VIVA Family, who spared no efforts while organizing this extremely important event. Eng. Salman Bin Abdul Aziz Al-Badran honored the members of the VIVA Family at a special ceremony that was held at the headquarters, where each member was presented with a token of recognition: a ‘Thank you’ plaque.

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News & Events News & Events

Sponsoring the 33rd Annual Al Roudan Football Tournament

VIVA is honored to be a sponsor of the 33rd annual Al Roudan Indoor Football Tournament, which aims to motivate and support Kuwaiti youth by highlighting the values of competitiveness and exercise, which are fundamental to the development of a healthy Kuwaiti society. VIVA’s involvement in the tournament reflects its strong support for sport and sporting activities.

The tournament was dedicated to the late Abdullah Mishari Al Roudan, and has become increasingly popular over the years with football fans and players from all over Kuwait. The tournament, also known as ‘FUTSAL,’ took place at Al Shaheed Fahad Al-Ahmad indoor court for handball in Da’iya.

VIVA Honors Olympic Athlete Fuhaid Al-Deehani and Holy Quran Award Winner Saleh Al ObaidIn an effort to encourage and support young Kuwaiti talent, VIVA held two separate ceremonies to honor Kuwait’s first place winner in the 16th Dubai International Holy Quran Award competition, Saleh Al Obaid and Kuwait’s own Olympic hero, shooter Fuhaid Al-Deehani, demonstrating its utmost pride in these young champions and its commitment to support the existing potential and talent of young Kuwaitis.

Saleh Al Obaid, first place winner in the 16th Dubai International Holy Quran Award competition, was honored at VIVA’s headquarters in the presence of VIVA’s Chief Executive Officer, Eng. Salman Bin Abdul Aziz Al Badran. As for Olympic hero, shooter Fuhaid Al-Deehani, VIVA held a special ceremony at the Al-Roudan Tournament which was attended by a large number of distinguished guests and prominent figures.

VIVA pledges its continuous support to young Kuwaiti talent, out of its belief in the importance of adopting a healthy, active lifestyle and unleashing the potential that exists amongst the youth.

VIVA Hosts World HR Guru Dave Ulrich

VIVA hosted Professor Dave Ulrich, the world HR Guru and author, at a workshop entitled ‘The Next Step for HR Value Creation: outside/in’. The event was organized at the Hilton, Al Mangaf, in line with VIVA’s continuous endeavor to strengthen relations within the Group and provide its employees with world class programs and training courses.

Professor Dave Ulrich commenced the workshop by addressing the changing business conditions and the implications for managing individual ability, organization capability, and leadership. Several other topics were addressed such as the 10 major trends shaping HR transformation from the outside/in as the title indicates, the required organization capabilities of the future and what leaders should know and do to respond to future business realities.

This event, which was attended by STC and VIVA Bahrain, was a groundbreaking step towards reinforcing the existing skills and calibers and towards taking HR concepts and responsibilities to another level.

VIVA Launches Pinterest Application Account Being an innovator and early adopter of new trends, VIVA officially launched the Pinterest application account, making it the first telecommunications company in Kuwait to launch on Pinterest and create a new channel to communicate with its customers!

VIVA has invested heavily into its social media platform, and was the first telecom company in Kuwait to launch its commercial branches’ locations on the foursquare application, as well as posting many customer competitions and special offers via the company’s account pages on Facebook, Twitter, Instagram and now on Pinterest. This investment has been driven by the company’s belief in the impact social media has on its customers’ everyday lives, as well as the need to integrate it with traditional media tools.

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News & Events

مرسيدس - بنز C180 موديل 2012 شڤروليه كامارو - موديل 2012

VIVA Shares Ramadan Spirit Through Social Media

VIVA celebrated the Ramadan spirit with Kuwait through social media activities specifically designed for that month. The first two activities took place through VIVA’s Twitter account, where the first was entitled ‘Eman Nijem’ and was in collaboration with Watan TV and entailed a daily question; those who chose the correct answer entered the draw to win a Blackberry presented by VIVA. As for the second Twitter activity entitled ‘Amal Al Awathi’, VIVA presented a VIVA related topic and five different key messages were tweeted in relation to it every day, where VIVA Twitter followers needed to call in the Amal show and inform her of what the topics were for the day to win a Blackberry also presented by VIVA.

As for the third activity, VIVA launched the VIVA Fashion Instagram competition designed for females, where they were requested to take a photo and post the photo of their Ramadan outfits by using @VIVAtelecom and the hashtag #VIVAFashion. A voting period was announced, and the photo which received the highest likes was granted the winning prize: a 360 Style Gift Voucher.

VIVA maintains its leading position in adopting the latest and most innovative techniques and services and applying them to its ongoing and exciting activities and campaigns.

VIVA Celebrates Eid Al Fitr and Eid Al Adha with Children of Kuwait at 360 MallVIVA celebrated Eid Al Fitr and Eid Al Adha with the children of Kuwait through the sponsorship of eventful and richly organized four day entertainment programs at 360 Mall. The Eid Al Fitr entertainment was themed ‘Aladdin’s Arabian Nights’ and featured stilt walkers, Aladdin flying carpet performer, jugglers, acrobats and magic performances.

As for Eid Al Adha, activities included creative choreography, attractive costumes, interactive activities and stunning circus performances. These unique and exciting events were all delivered by experienced artists and performers from the UK. Families visiting the mall during the Eid were presented with three stage shows that included clowns, magicians and juggling and unicycling acts. The programs also included a ‘Circus Academy’ for kids and photographic opportunities, adding more and more holiday joy to the kids of Kuwait.

Side stage activities were also set up to give an additional edge to the children’s celebrations. These great events and happenings were made possible by VIVA , who supported this significant time of year and the celebrations it brings.

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PROMOTIONS & SERVICES

PROMOTIONS & SERVICES

Do more with your iPhone 5

Launching the Samsung GALAXY S IIIVIVA announced the launch of the third generation of Samsung’s GALAXY S Series, the Samsung GALAXY S III, becoming the first company to launch the latest GALAXY model in Kuwait.

VIVA believes that it has a duty to offer the newest devices to customers and to the wider Kuwaiti community at competitive prices, retaining its position as a pioneer in the Kuwaiti market. The Samsung Galaxy S III is powered by an innovative 1.4GHz quad-core processor, running Android™ 4.0, Ice Cream Sandwich, with greatly enhanced usability and practicality to make life easier for users. With Samsung GALAXY S III, customers can view the content on the device’s 4.8 inch HD Super AMOLED display.

Its 8MP main camera and 1.9MP front camera offer users a variety of intelligent camera features and face recognition related options that ensure their special moments are captured easily and instantly. The device also includes many attractive features such as ‘S Voice,’ the advanced natural language user interface, to listen and respond to your words.

The Galaxy S III also features the new ‘S Beam,’ whereby the GALAXY S III expands upon Android™ Beam™, allowing a 1GB movie file to be shared within three minutes and a 10MB music file within two seconds by simply touching another GALAXY S III phone, even without a Wi-Fi or cellular signal.

Marking the First Prepaid Anniversary, VIVA is Now Introducing the “Win KD 25,000 or 1 of the 2 Cars Every Week” CampaignIn celebration of the first year anniversary of its hit prepaid campaign, VIVA is now presenting an even bigger promotion. By providing even more rewards, VIVA is taking it to limit of excitement! Now you could win either a grand prize of KD 25,000 or 1 of the 2 cars.

This offer, which is available only to VIVA’s prepaid customers, is the biggest ongoing campaign of its kind in Kuwait. It is the ideal way to reward VIVA customers and thank them for their continued loyalty and trust in VIVA’s services.

VIVA Launches New ‘VIVA POINTS’ Program VIVA launched its new ‘VIVA POINTS’ program, a free point based rewarding scheme, through which Postpaid voice customers can redeem points to receive free services such as SMS’s, voice minutes, data usage and several other services, in addition to bill discounts.

Upon joining the ‘VIVA POINTS’ program, which can be done by logging onto the VIVA website or by contacting the call center on 102 and requesting assistance, or by visiting one of the VIVA branches, customers will earn 30 points as a welcoming gift on behalf of VIVA.

One point will be earned for each one KD paid off in terms of postpaid voice users, subscribers will also be granted an additional 30 points as a ‘Line Anniversary Bonus’ from VIVA.

VIVA launched the iPhone 5 to customers on Dec 13th in versions ranging from 16GB to 64GB with plans starting from KD10 per month. VIVA will be offering a range of plans, some of which will include a free iPhone 5 as part of the package. The iPhone 5 is available in all VIVA’s branches and authorized dealers’ showrooms.

The iPhone 5 is the thinnest and lightest iPhone ever, completely redesigned to feature a stunning new 4-inch Retina display; an Apple-designed A6 chip for blazing fast performance; and ultrafast wireless technology—all while delivering even better battery life. The iPhone 5 comes with iOS 6, the world’s most advanced mobile operating system with over 200 new features including: the all new Maps app, Facebook integration and Passbook organization.

VIVA launches the iPhone 5

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Sales Department Overview

QA & PMO Section

Jahra

Al RaiOld Jahra

Kuwait City

SharqHawalli

Farwaniya

South Surra

Sabhan

Fahaheel

Al Eqaila

Abu Hulaifa

Al Manar

AvenuesJahra Mall

KSE

Souq Sharq

Beirut st

Al Munawer st

360 mall

Kuwait International Airport

Al Kout

Al Bairaq

Al Dome Mall

SalmiyaMarina Mall

SalmiyaOlympia

VIVA Sales Department

The sales department is responsible for dealing with enquiries from clients and making sure we are fulfilling all their requirements. There is a team of dedicated Sales Executives who each deal with specialist sectors offering the best service while closely accompanying the clients throughout the entire sales process. The Sales Executives will happily liaise with other departments within the Company on our client’s behalf and use their professionalism to ensure the customer experience is the best it possibly can be.

Sales Department has an outstanding Sales, Customer Service and Technical Support team. Continuing to expand our product offering and to spread our reach into the marketplace, we now have a significant portfolio of products and services for our clients.

Sales Department is divided into four Units:

The Sales Support Team: is ONE big team constituting of members from all around the company, including IT, Marketing, Procurement, Network, Customer Care and Sales. The Sales Support Unit handles ALL activities that smooth the Sales Cycle, directly or indirectly.

The Sales Support Unit is considered to be the bottle neck for the success of the Sales team, as it’s involved at the pre-sale stage, during the actual sale, and after the sale is completed.

Indirect Sales: is considered to be the biggest unit in terms of the volume of the VIVA sales business; indirect sales manage around 70% of the total business.

Indirect Sales run and operate all VIVA Authorized Dealers activities and Sales, the Distribution Channel and the Alternative Channel KIOSK. Indirect Sales is responsible for distributing and selling recharge and prepaid lines in the Kuwait market, in addition to the sales of Postpaid Voice and Data through our Authorized Dealers exclusively.

Indirect Sales Authorized Dealers: i2, DIGITS, QUALITY, SWIFTEL, ALAALY, ATC, X-Cite, GRC, Al-Babtain, E.NET, ISYS, FCC, X7, Xmart.

Business Sales: is responsible for selling the products of VIVA to the business clients as well as find business opportunities in governmental and private sector for the growth of the company. Business Sales ensures that professional business relationships exist with customers, partners, and other external contacts.

Business Sales analyze the demands of markets, study the consumer’s psychology, study market fluctuations, explore new markets and the process begins again - attract and retain customers.

Retail Sales: Operates 14 branches located all over Kuwait, having approximately 150 employees dedicated to better serve VIVA Clients and ensure all customers are well aware of the latest offers, products and services. Retail Sales represents the image and back-bone of the Company, as the first experience of the customers with VIVA is through the Retail Sales Team.

Quality Assurance and Project Management Office Representatives A Quality Assurance Representative’s role is to facilitate the completion of the tasks requested by the QA&PMO Department to the respective Department or Sector. The Quality Assurance Representative is the focal point of contact that the QA&PMO Department should directly refer to in order to complete a certain task related to the QA&PMO. In addition, the QA&PMO Representative is responsible for communicating the QA&PMO Department requirements main sector.

PMO

A Project Management Office (PMO) is a centralized team within an organization striving to bring economies of repetition to projects, through the introduction of standards. Within VIVA the aim of the PMO team is essentially to drive project execution and monitor project performance and visibility by introducing project management standards. The overall long term strategic plan for the PMO was divided into three stages. The 1st stage required the PMO team to amalgamate various reports they received for the numerous projects that were conducted within the sectors in VIVA into a standard reporting structure presented to the Senior Management.

The 2nd phase which the PMO are currently doing includes reporting and monitoring of VIVA’s corporate and non-corporate projects, gathering objective evidence for the sub initiatives and major milestones. This will give greater visibility to the Senior Management highlighting any potential issues before they become problems.

The 3rd phase and future direction for PMO department will be to promote efficiencies within the VIVA organization that will add to the company’s profit. Increasingly, telecommunication industry worldwide is being undermined by new technologies, for example VOIP applications such as Skype and Viber which allows people to make free phone calls from anywhere in world as long as they have a decent internet connection.

In addition, many national governments now view telecommunication as an essential utility much like gas, electricity and water. They have enacted numerous legislations limiting the charges a telecommunications company can

levy on their customers. To maintain profit margins, VIVA needs to cut costs and promote innovation from within. The PMO department can facilitate this transition by promoting economies of scale, reducing duplication and leveraging resources such as people and technology. This will be our next challenge within the Corporate PMO.

PMO Success

– Listed below are some of the notable projects the PMO Department has completed during the last quarter:Adjustment ProcessContract Quality ControlData Cleansing ProjectNewsletter ProjectSales Stock ProjectQA&PMO Department Partners – We have just completed the first QA&PMO partner rotation within the team. The rotation primarily promotes knowledge sharing culture within the team and VIVA organization. Rotation is also done in order to ensure an effective business continuity across the organization.

QA&PMO Rep of the Quarter

Yousef Al Senan- ProcurementJob Title: Procurement Senior SpecialistEver since you were nominated as a QA&PMO Representative, Q: how did you experience the engagement in QA&PMO

tasks?A: I learned how to interact with other colleagues within

VIVA and how to document processes and procedures to comply with ISO standards.

Q: Have you noticed an improvement in your daily tasks after having your documentations in place?

A: Yes, as documentation helps in having a systematic way of work.

Thankful Note:

Mohammed Al Fahad – HR“On behalf of all your colleagues and friends in QA&PMO, we would like to thank you for your achievements and outstanding work; you are a source of pride and inspiration to all of us.”

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Meet the Team

Khalid Al – Amer: VVIP Personal Assistant Meshaal Al – Enzi: Administration Specialist

Mohammed Dashti: Retail Sales Coordinator

Saleh Al-Mehted: Complaints Handling Specialist

Nasser Sheebani: Marketing Coordinator

Akram Ayach: Projects Specialist

Meet the Team

Prasanth Nair: Supply Chain Supervisor Fahad Al – Rajbani: Treasury Senior Accountant

Khaldoon Bou Ghanem: Performance Management Supervisor

Heba Al-Wohaib: Commercial Systems & Processes Supervisor

Muteb Al Zomea: Information Security Senior Manager

2424

New Employees Section

Abdulrahman Mohammed

Ahmed AL-Mutairi

Sharifa Al-Omar

Bader Al-Terkait

Mubarak Al-Oraifan

Yousef Al-Shuwaiee

Basemah Al-Ghanim

Saad Al-Foudari

Mathail Ramadan Sulaiman AL-Sulaiti

Fatimah Salman

Sultan AL-Touq

Saad AL-Motawa

Saud Al-Huwal

Mohammed Al Elaiwah

Abdullah Al- Bahouh Fuad Al-Hajri Salman Mubarak