electric utility storm outage planning and restoration...

Missouri Public Service Commission

Electric Roundtable Discussion Group

Record of Proceedings

Electric Utility Storm Outage Planning and Restoration

& General Service Reliability

June 1, 2007 Governor Office Building Jefferson City, Missouri

Commissioners

JEFF DAVISChairman

CONNIE MURRAY

STEVE GAW

ROBERT M . CLAYTON III

LINWARD "LIN" APPLING


TO:

Electric Roundtable Discussion Groupq}

FROM :

Warren Wood, Director of Utility Operations

SUBJECT : Record of Proceedings

DATE :

June 12, 2007

Thank you for attending the Commission's Electric Roundtable session on Electric UtilityStorm Outage Planning and Restoration & General Service Reliability held in JeffersonCity, Missouri on June 1, 2007 . As promised, please find attached a bound compilation of thematerials presented .

Our desire is to make these meetings as informative, beneficial, and effective as possible . Anyideas or suggestions you may have to help us toward that end are always appreciated . Feel freeto contact me at (573) 751-2978 or e-mail me at Warren .Wood@psc .mo .go v with any comments .We look forward to your attendance and active participation at future roundtable meetings .

Attachment

In/ormed Consumers . Quality Utiliiv .Services, and a Dedicated Organization for Missourians in the 1st Century

WESS A . HENDERSONExecutive Director

DANA K . JOYCEDirector, Administration and

Regulatory Policy

ROBERT SCHALLENBERGDirector, Utility Services

WARREN WOODPOST OFFICE BOX 360

Director, Utility OperationsJEFFERSON CITY MISSOURI 65102

573-751-3234

COLLEEN M . DALE

573-751-1847 (Fax Number)

Secretart/Chief Regulatory Law Judge

htip :// www.psc .mo .go v

KEVIN A . THOMPSONGeneral Counsel

MEMORANDUM

Table of Contents

1. Program Agenda - Electric Utility Storm Outage Planning and Restoration

& General Service Reliability

2. Introductions & Opening Remarks Warren Wood, Utility Operations Director, MoPSC Staff

3. Storm Outage Planning and Restoration 3.a Recent Major Storms in Missouri – How They Impacted the Electric System

Rob Land, Director of Risk Management & Training for the Association of Missouri Electric Cooperatives (AMEC)

3.b What Customers Expect Prior to and Following Major Storms Christina Baker, The Office of the Public Counsel (OPC) & Mike Dandino, OPC 3.c The Major Elements of an Emergency Restoration Plan (ERP) Dave Wakeman, Manager of Distribution Operations for Ameren 3.d The Restoration Effort – What Worked & Future “Opportunities” Martin Penning, Director of Operations for Empire & Sam McGarrah, Director of Engineering and Line Services for Empire 3.e Keeping All the Stakeholders in the Loop Jim Charrier, Training & Exercise Manager for State Emergency Management Agency (SEMA)

4. General Service Reliability 4.a What is General Service Reliability & How is it Measured? Mike Taylor, Energy Department Engineer for MoPSC Staff 4.b Reclosers, Tap Fuses, and Sectionalizing Devices Jerry Josken, Regional Power Systems Engineer for Cooper Power Systems 4.c Vegetation Management Programs – Structures & Objectives Jeff Wolf, Director of Resource Management for Kansas City Power & Light (KCP&L) 4.d Infrastructure Inspection – Poles, Circuits & Devices Jim McBee, Sr. Distribution Planning Engineer for Aquila

5. Attendance List

Electric Utility Storm Outage Planning and Restoration &

General Service Reliability

June 1, 2007 - 9:30 to 4:00 Governor Office Bldg., 4th Floor Ballroom, 200 Madison Street, Jefferson City, MO

9:00 Registration Opens 9:30 Introductions & Opening Remarks Warren Wood, Utility Operations Director, MoPSC Staff

Mark Hughes, Advisor to Chairman Jeff Davis, MoPSC

Storm Outage Planning and Restoration 10:00 Recent Major Storms in Missouri – How They Impacted the Electric System


10:25 What Customers Expect Prior to and Following Major Storms Christina Baker, The Office of the Public Counsel (OPC) & Mike Dandino, OPC 10:50 The Major Elements of an Emergency Restoration Plan (ERP) Dave Wakeman, Manager of Distribution Operations for Ameren 11:15 The Restoration Effort – What Worked & Future “Opportunities” Martin Penning, Director of Operations for Empire & Sam McGarrah, Director of Engineering and Line Services for Empire

11:40 Lunch on Your Own 1:00 Keeping All the Stakeholders in the Loop Jim Charrier, Training & Exercise Manager for State Emergency Management Agency (SEMA) 1:25 Open Discussion/Question Period 1:45 Break

General Service Reliability 2:00 What is General Service Reliability & How is it Measured? Mike Taylor, Energy Department Engineer for MoPSC Staff 2:25 Reclosers, Tap Fuses, and Sectionalizing Devices Jerry Josken, Regional Power Systems Engineer for Cooper Power Systems 2:50 Vegetation Management Programs – Structures & Objectives Jeff Wolf, Director of Resource Management for Kansas City Power & Light (KCP&L) 3:15 Infrastructure Inspection – Poles, Circuits & Devices Jim McBee, Sr. Distribution Planning Engineer for Aquila 3:40 Open Discussion/Question Period 4:00 Adjourn

1

Electric Utility Storm Outage Planning and Restoration & General Service Reliability

June 1, 2007


Welcome to this Missouri Public Service Commission Roundtable on Electric Utility Storm Outage Planning and Restoration & General Service Reliability

This promises to be a very interesting exchange of information and opinions.

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A compendium with all of today’s presentations will be posted to our internet site within two weeks @ http://www.psc.mo.gov/publications.aspunder the “electric” category.

If you would like to be added to our roundtable distribution list, please make sure you sign the attendance sheet at the back of the room and give your e-mail address.

If you would like to receive a certificate of attendance for today’s roundtable, please provide me with a business card or your name and mailing address and clearly note that you wish to receive a certificate of attendance.

If you wish to receive CLE credit please make sure to complete the CLE attendance sheet and evaluation form.

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The major elements of the infrastructure that delivers electricity to customers :

Courtesy: AmerenUE

Courtesy: AmerenUE

4

Courtesy: AmerenUE

5

Courtesy: Empire

Infrastructure in this region is designed for 70 mph sustained winds or about ½” of ice. This wind load design criteria assumes about a 1 in 50 year recurrence interval.

Downburst and microburst can result in wind loads in excess of design criteria and cause a lot of damage to trees – on and off the easement.

As ice accumulates its impact on infrastructure rapidly increases.

1” of ice weighs ~ 4 times ½” of ice1 ½” of ice weighs ~ 9 times ½” of ice2” of ice weighs ~ 16 times ½” of iceTrees are not designed to any particular ice load.

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9:30 Agenda & IntroductionsWarren Wood, Utility Operations Director, MoPSC

9:45 Opening RemarksMark Hughes, Advisor to Chairman Jeff Davis, MoPSC


10:00 Recent Major Storms in Missouri – How They Impacted the Electric System


10:25 What Customers Expect Prior to and Following Major Storms

Christina Baker & Mike Dandino, The Office of the Public Counsel (OPC)

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10:50 The Major Elements of an Emergency Restoration Plan (ERP)

Dave Wakeman, Manager of Distribution Operations for Ameren

11:15 The Restoration Effort – What Worked & Future “Opportunities”

Martin Penning, Director of Operations & Sam McGarrah, Director of Engineering and Line Services for Empire


11:40 Lunch – On Your Own

BE BACK BY ~ 12:50

8

Electric Utility Storm Outage Planning and Restoration & General Service Reliability

June 1, 2007



1:00 Keeping All the Stakeholders in the Loop

Jim Charrier, Training & Exercise Manager for State Emergency Management Agency (SEMA)

1:25 Open Discussion / Question Period

1:45 to 2:00 Break

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Electric Utility General Service Reliability

2:00 What is General Service Reliability & How is it Measured?

Mike Taylor, Energy Department Engineer, MoPSC

2:25 Reclosers, Tap Fuses and Sectionalizing Devices

Jerry Josken, Regional Power Systems Engineer for Cooper Power Systems


2:50 Vegetation Management Programs – Structures & Objectives

Jeff Wolf, Director of Resource Management for Kansas City Power & Light (KCP&L)

3:15 Infrastructure Inspection – Poles, Circuits & Devices

Jim McBee, Sr. Distribution Planning Engineer for Aquila

10


3:40 Open Discussion / Question Period

4:00 Adjourn

Have a safe trip home and a great weekend.

1

RECENT MAJOR STORMS RECENT MAJOR STORMS IN MISSOURIIN MISSOURI

How They Impacted the How They Impacted the Electric SystemElectric System

Rob Land, Director Rob Land, Director Risk Management & Training DepartmentRisk Management & Training Department

Association of Missouri Electric CooperativesAssociation of Missouri Electric Cooperatives

4

National Electric Safety Code National Electric Safety Code (NESC) requires that electric (NESC) requires that electric lines are designed to lines are designed to withstand up to withstand up to ½”½” of ice of ice ––heavy standardheavy standard

5

System ImpactsSystem Impacts

Stretched/damaged conductorStretched/damaged conductorOne systems will be replacing 59 miles One systems will be replacing 59 miles of three phase line.of three phase line.

Whiplash effectWhiplash effect

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System Impacts (Cont.)System Impacts (Cont.)

Loss of metersLoss of metersSystem must be built back to preSystem must be built back to pre--storm conditions, sometimes with less storm conditions, sometimes with less number of metersnumber of meters

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System Impact (Cont.)System Impact (Cont.)

Damaged Equipment Damaged Equipment TransformersTransformersBreakersBreakersRegulatorsRegulators

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Oil Spills Oil Spills Must be cleaned upMust be cleaned up

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System Impact (Cont.)System Impact (Cont.)

Individual consumer servicesIndividual consumer services

Thousands of individual services Thousands of individual services werewerereplacedreplaced

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Repairs after service is restoredRepairs after service is restoredLeaning/temporary polesLeaning/temporary polesAdditional ROW clearingAdditional ROW clearingDebris removalDebris removal

CommunicationsCommunications

Do you have a backDo you have a back--up up communication system?communication system?

13

ShortagesShortages

Four separate ice storms in Four separate ice storms in Central U.S.Central U.S.

Nov. 30 Nov. 30 –– Feb. 26Feb. 26

Shortages (Cont.)Shortages (Cont.)

States affected by 2007 ice stormsStates affected by 2007 ice stormsMissouri Missouri –– 22Illinois Illinois –– 22KansasKansasNebraskaNebraskaIowaIowaOklahomaOklahoma

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Shortages (Cont.)Shortages (Cont.)

MaterialsMaterialsConductorConductorPolesPolesCrossarmsCrossarmsSplicesSplices

Mutual Aid AssistanceMutual Aid Assistance

Over 2660 total employeesOver 2660 total employees

1716 Mutual aid employees1716 Mutual aid employeesKansasKansasIowaIowaIllinoisIllinoisKentuckyKentuckyTennesseeTennesseeMississippiMississippiArkansasArkansas

15

Specialized EquipmentSpecialized Equipment

Track VehiclesTrack Vehicles

SkidsterSkidster

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Questions?Questions?

1

What Customers Expect Prior to and Following Major Storms

Mike Dandino, Deputy Public Counsel

and

Christina Baker, PE, Assistant Public Counsel

Customer Satisfaction

Satisfaction has lowered in past yearAmeren summer storms/ice storm public comments reflect expectations and indicate failure meeting themAmerican Customer Satisfaction Index

2

Primary Expectation of Customers

Reliable-Safe-Reasonably Priced Electric

Reliability

PlanningDesign for known conditions in Missouri

Tornados/heavy windsIce stormsEarthquakes

3

Reliability

PlanningFinancial planning

Engage in efficiency monitoring

Reliability

PlanningLong-range planning for upgrades

Value-based planning

Embracing new technology

4

Reliability

StaffingCustomer support centers

Responsive to customer’s needsAssistance for customer’s localityTimeliness of receiving support

Reliability

StaffingCustomer information centers

Accurate restoration timesRestoration progressContact information

5

Reliability

StaffingGetting work done in the customer’s area

Maintenance crewsTree trimming crewsEmergency crews

Reliability

MaintenanceClear statement of who is responsible for what

What is customer’s responsibility

Schedule for maintenance determinedSchedule must be adhered to so catch-up not necessary

6

Reliability

MaintenanceRepair based on worst performance

If it is broken…fix it

Band-aid vs. replacementWhich one costs the ratepayer more?

Safety

Effect of loss of electrical service on safetyHealth issues

Availability of heat/ACMedical support equipmentTraffic light outages911 Availability

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Safety

Effect of loss of electrical service on safetyOther Utility Services

Water supplyWastewater processingTelephone / Cell phone

Reasonably Priced

What customers are willing to payCustomers willing to pay more if perceive they are getting moreBelieve they should get what they pay forCustomers becoming well informed about costs, wages and bonuses

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Something to Remember

Everything a utility does as it responds to an emergency has a public relations component to it...*

*Although There’s No Such Thing As An Average Disaster, Common Themes And Practices Characterize 10 Utilities' Exceptional Responses, Peter Jump, Electric Perspectives, Jul/Aug 1999

Bottom Line

Customers can forgive a lot if:Feel utility is working for themFeel like they are importantUtilities realize they cannot be a utility without customersProblems occur due to something truly unexpected and beyond utility’s control

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Energy Delivery

Ameren Electric Emergency Restoration Plan

Dave Wakeman

Energy Delivery

Plan Content• Overview• Emergency Operations Center• Individual Job Duties/Responsibilities• Damage Assessment• Restoration Update Conference Calls• Extensive Damage Recovery• Division Electric Emergency Restoration Plans• Division Supply List• Logistics• Sending/Receiving Crews with Ameren System• Handling Outside Crews• Mutual Assistance to Other Utilities• Technology• Contingency Planning for Loss of Critical Systems and Facilities

2

Energy Delivery

Emergency Operations Center• EOC Activation • Storm Levels• EOC/Division

Responsibilities• EOC Operations• Resource

Procurement/Release• Restoration Update

Conference Call• Storm Critique

Energy Delivery

Individual Job Duties/Responsibilities

• EOC Personnel• Distribution Dispatch Offices• Division Storm Center• Construction Field Jobs• Service Crew Work• Damage Assessment Roles• Division Support

3

Energy Delivery

Energy Delivery

EOC Director

EOC LogisticsCoordinator

OperationsManager

EOC FieldEngineeringCoordinator

DistributionDispatch Offices

DivisionManager

TroublemenUtiliymen

Line ServiceWorkers

Division FieldChecker Leader

PSADispatcher

C & C CrewDispatcher

PSAs PSAs C & CCrew

C & CCrew

FieldChecker

Dispatcher

FieldChecker

FieldChecker

FieldChecker

Dispatcher

FieldChecker

FieldChecker

Division LogisticsCoordinator

DivisionCoordinator

LodgingMealsFuelLaundryice/water

Field Crews

CrewGuides

Field ConstSupvSquad LdrsSvc Clerk

Supv

Svc Crews

Office ConstSupv

EOC ResourceCoordinator

EOC FieldSupport

Coordinator

Check PointCoordinator

Staging SiteCoordinator Field Supt

DivisionSupportLiaisons

4

Energy Delivery

Damage Assessment• Information Review• Initial Field Damage

Assessment (High Level)

• Detailed Damage Assessment

• Heavy Localized Damage Assessment

Energy Delivery

Restoration Update Conference Calls

• Call timing • Call set up• Call content• Call documentation

5

Energy Delivery

Division Electric Emergency Restoration Plans

• Template SharePoint site• Critical logistics information• Annual Review is necessary

Energy Delivery

Division Supply List

• Items that may benefit a Division during a restoration

• Can be updated with new items• Must have contingency plan for local

offices

6

Energy Delivery

Logistics• Major component of a successful plan/

restoration effort• Must prepare for a variety of situations• Power outages can affect your vendors• Must build relationships/criteria before the

need

Energy Delivery

Logistics

A Key to Success

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Energy Delivery

Logistics - Lodging

• Lodging– Hotels– Dorms– Gyms/ Large Facilities– Tents

• Number of facilities can be large• Contracts are a huge benefit

Energy Delivery

Logistics – Meals

• Breakfast• Lunch

– Box Lunches– Snacks– Supplemental deliveries

• Dinner– Buffet– Restaurants

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Energy Delivery

Logistics - Miscellaneous• Parking • Busing• Laundry• Ice• Water/Sports drinks• Security• ... (the thing you haven’t thought of yet)

Energy Delivery

9

Energy Delivery

Energy Delivery

10

Energy Delivery

Staging Sites

• Selected sites and Contracts upfront• Sample layouts for sites• Must staff sites• Storm Trailers and Mobile Command

Center

Energy Delivery

11

Energy Delivery

Energy Delivery

12

Energy Delivery

Energy Delivery

13

Energy Delivery

Energy Delivery

14

Energy Delivery

Handling Resources

• Sending Internal Resources• Receiving Internal Resources• Receiving Outside Resources• Sending resources off property

Energy Delivery

Sending/Receiving Crews within Ameren System

• Sending Crews to Assist– Supervisors, Superintendents, Crew

Dispatchers, Equipment• Receiving Crews to Assist

– Staging Sites, Material Trailers

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Energy Delivery

Handling Outside Crews

• Checkpoints• Checkpoint Coordinator• Ameren Liaison• Safety Coordinator• Squad Leaders• Crew Guides

Energy Delivery

Mutual Assistance to other Utilities

• Handled By Operations Managers• Discussions with EOC• Typically not supported by EOC

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Energy Delivery

Technology• Dispatch/EOC phones• Cell phones• Voice Radios• Consoles/Truck/

Portables

• Mapping• SCADA• Weather tools• Web pages

•Contingency planning for loss of critical systems and facilities

Energy Delivery

Resources on Demand

• System to track personnel and equipment• Used to manage resources during storm

restoration • Information is kept to the individual level• Web based for view throughout the

company• Tracks history and documents movements

17

Energy Delivery

Storm Plans

• Questions or comments

1

1

The Empire District The Empire District Electric CompanyElectric Company

Response to Ice Storm January 2007 Response to Ice Storm January 2007

Presented by

Martin Penning & Sam McGarrah

2

166,000 Customers166,000 Customers705 Employees705 Employees

330 Commercial Ops330 Commercial Ops

2

3

Overview of Storm ImpactOverview of Storm Impact

Storm was predicted about several days in Storm was predicted about several days in advance.advance.

Three Three ““waveswaves”” of storms:of storms:Friday, January 12thFriday, January 12thSaturday, January 13th (36,000 customers out)Saturday, January 13th (36,000 customers out)Sunday, January 14th (85,000 customers out Sunday, January 14th (85,000 customers out –– 52% 52% of total customers)of total customers)

4

How Much Ice?How Much Ice?

Three to four times the amount we would Three to four times the amount we would consider a serious ice storm.consider a serious ice storm.

The following pictures will give you an idea The following pictures will give you an idea of the magnitude of the ice.of the magnitude of the ice.

3

5

6

4

7

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Variation AcrossVariation AcrossEDE SystemEDE System

West SideWest SideIce accumulation of 3Ice accumulation of 3--4 inches on the roads.4 inches on the roads.

Difficulty maneuvering vehiclesDifficulty maneuvering vehiclesDifficulty walking and working on the ground Difficulty walking and working on the ground (1 collarbone was broken while walking to hotel)(1 collarbone was broken while walking to hotel)

East SideEast SideMore ice on wires and trees.More ice on wires and trees.

Increased galloping of conductorsIncreased galloping of conductorsDamage continued to accumulate long after the rain Damage continued to accumulate long after the rain stopped.stopped.

5

9

How Much Damage?How Much Damage?

1,040 Poles1,040 Poles

1,100 Cross Arms1,100 Cross Arms

302 Transformers302 Transformers

118 Miles of Conductor118 Miles of Conductor

Cost Cost -- $29M $29M

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RestorationRestorationWhat Worked?What Worked?

PlanningPlanning

CommunicationCommunication

CoordinationCoordination

FlexibilityFlexibility

ManpowerManpower

MaterialsMaterials

ToolsTools

6

11

Planning/CommunicationPlanning/Communication

Early weather predictions allowed us to:Early weather predictions allowed us to:Make early inquiries concerning outside line and tree Make early inquiries concerning outside line and tree contractors (tree trimmers were scheduled on Saturday)contractors (tree trimmers were scheduled on Saturday)Alerted selected EDE Commercial Operations personnel Alerted selected EDE Commercial Operations personnel Notified materials suppliers and ordered selected materialsNotified materials suppliers and ordered selected materials

Communications during the stormCommunications during the stormRegularly scheduled conference calls among EDE managersRegularly scheduled conference calls among EDE managersFrequent unscheduled calls between managersFrequent unscheduled calls between managers

12

CoordinationCoordination

Transmission restoration was centrally Transmission restoration was centrally coordinated. (Damage assessment, tree coordinated. (Damage assessment, tree trimming and reconstruction.)trimming and reconstruction.)

Number of additional personnel secured was Number of additional personnel secured was coordinated with logistic capabilities and coordinated with logistic capabilities and available material supply in mind.available material supply in mind.

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13

Flexible PlanFlexible Plan

Large storms require an Large storms require an ““adapt and overcomeadapt and overcome””mentalitymentality

EDE personnel respond to the need as required EDE personnel respond to the need as required (never (never ““not in my job descriptionnot in my job description””))

14

ManpowerManpower

Adequate numbers of personnel:Adequate numbers of personnel:400 EDE employees400 EDE employees1,565 Contractors1,565 Contractors

860+ Linemen860+ Linemen700+ Tree Trimmers700+ Tree Trimmers

Total of nearly 2,000 personnelTotal of nearly 2,000 personnel

Regular hoursRegular hoursCrews were placed on a regular schedule when we Crews were placed on a regular schedule when we knew this was going to be a knew this was going to be a ““long onelong one””

8

15

MaterialsMaterials

Entered a supply chain alliance with Stuart Irby Company Entered a supply chain alliance with Stuart Irby Company late late ‘‘0606

Irby secured and began stocking a warehouse on EDEIrby secured and began stocking a warehouse on EDE’’s s system late fallsystem late fallIrby flew in support personnel to assist throughout the stormIrby flew in support personnel to assist throughout the stormThey were excellent and as a result we had very few material They were excellent and as a result we had very few material problemsproblems

Other suppliers also did an outstanding jobOther suppliers also did an outstanding jobHubbell Power Systems in Centralia, Missouri made Hubbell Power Systems in Centralia, Missouri made themselves available 24x7themselves available 24x7

16

ToolsTools

Outage Management SystemOutage Management SystemProvided for an efficient means to Provided for an efficient means to troubleshoot and dispatch crewstroubleshoot and dispatch crewsSaved days of restoration timeSaved days of restoration time

Mapping SystemMapping SystemPrinted circuit maps in advance for 3 areasPrinted circuit maps in advance for 3 areasVery helpful to contractorsVery helpful to contractors

9

17

LogisticsLogistics

FoodFoodMany restaurants opened their doors and worked through the nightMany restaurants opened their doors and worked through the nightpreparing food (hot food and brown bags)preparing food (hot food and brown bags)

HousingHousingJoplin and Branson hotels/motels were extremely accommodating toJoplin and Branson hotels/motels were extremely accommodating to our our needsneeds

TransportationTransportationTour busses out of Branson were used to bus contractors to/from Tour busses out of Branson were used to bus contractors to/from staging staging areas to Branson hotelsareas to Branson hotels

LaundryLaundryArea laundries assisted to clean soiled clothingArea laundries assisted to clean soiled clothing

FuelFuelTankers delivered fuel through the night to parked vehicles (in Tankers delivered fuel through the night to parked vehicles (in areas areas where fueling locations were scarce)where fueling locations were scarce)

18

RestorationRestorationAreas for ImprovementAreas for Improvement

System Damage AssessmentSystem Damage AssessmentTransmission system damage assessment to be done soonerTransmission system damage assessment to be done soonerPrePre--arrange to be done ASAP (weather dependent)arrange to be done ASAP (weather dependent)

Communication Communication GeneralGeneral

Do a better job informing all customers, cities and emergency Do a better job informing all customers, cities and emergency agencies concerning restoration status (was improved throughout agencies concerning restoration status (was improved throughout the the storm)storm)

A website is being developed A website is being developed Call CenterCall Center

Considering a Considering a ““home agenthome agent”” approach to large eventsapproach to large eventsAllows additional call center representatives to respond quicklyAllows additional call center representatives to respond quickly even even when roads are inaccessible (must have internet access)when roads are inaccessible (must have internet access)

10

19


MaterialsMaterialsMake even better use of Stuart Irby Company (alliance was in itsMake even better use of Stuart Irby Company (alliance was in its infancy)infancy)Eliminate duplication/confusion between EDE stores personnel (doEliminate duplication/confusion between EDE stores personnel (done)ne)

ToolsToolsOutage Management SystemOutage Management System

Extreme call volumes caused our Interactive Voice Response (IVR)Extreme call volumes caused our Interactive Voice Response (IVR) system to system to fail (settings have been changed)fail (settings have been changed)Extreme situation overwhelmed our ability to Extreme situation overwhelmed our ability to ““close outclose out”” outages in a timely outages in a timely manner (trained manpower and hardware)manner (trained manpower and hardware)Additional Additional ““reconnaissancereconnaissance”” personnel to look for blown fuses, tripped personnel to look for blown fuses, tripped reclosersreclosers and other problems would have allowed for manual tagging in theand other problems would have allowed for manual tagging in theOMSOMS

PrePre--Printed Circuit MapsPrinted Circuit MapsWe needed more paper circuit maps for the contractorsWe needed more paper circuit maps for the contractors

20


LogisticsLogisticsVery large numbers of contract employees made it Very large numbers of contract employees made it difficult to keep up with themdifficult to keep up with themMake advance notification and contractual Make advance notification and contractual agreements with restaurants, hotels, laundries, etcagreements with restaurants, hotels, laundries, etcConsidering a contract with a professional logistics Considering a contract with a professional logistics companycompanyReview adequacy of EDE backup generators Review adequacy of EDE backup generators Review backup power plans for communications Review backup power plans for communications facilitiesfacilities

11

21

Questions??Questions??

1

“We Had a Little Ice Storm in Parts of Missouri Last Night”

2

Ike Skelton Training Site(Missouri State Emergency Management Agency)

(SEMA Operations Center - SEOC)

SEMA Mission StatementRSMo Chapter 44.020

• The State Emergency Management Agency is created for “assisting in [the] coordination of national, state and local activities related to…response, recovery, planning and mitigation.”

• “This agency shall also serve as the statewide coordinator for…the National Flood Insurance Program.”

3

MissouriState Emergency Management Agency

Public Safety DirectorPublic Safety Director

GOVERNORGOVERNOR

SEMADeputy Director

SEMADeputy Director

Operations, Training &Exercise

HomelandSecurity

Planning &Disaster

Recovery

FloodplainManagement &

Mitigation

Fiscal &Administration

Public InformationOfficer (PIO)

Information Technology Office

MO EmergencyResponse

Commission

MO StatewideVolunteer

Coordinator

SEMADirectorSEMA

DirectorMissouriInformation

Analysis Center(MIAC)

MissouriInformation


RoutineOperations

Configuration

RoutineOperations

Configuration

SEMA Organization

• Governor’s Office

• Department of Transportation

• Department of Health & Senior Svcs

• Department of Natural Resources

• Department of Labor

• Department of Corrections

• Department of Agriculture

• Office of Administration

• Elementary & Secondary Education

Major State Emergency Program Participants

• MONG

• Department of Public Safety

• Department of Mental Health

• Department of Economic Development

• Department of Revenue

• Department of Insurance

• Department of Conservation

• Department of Social Services

• Higher Education


4

SEMA Emergency Management Programs

• Emergency Management Performance Grant• Homeland Security Grants• Nuclear REP (Callaway & Cooper Nuclear Plants)• Mitigation & Floodplain Management Programs• Emergency Management Training & Exercises• Response & Recovery Programs• Statewide Volunteer Coordinator & Volunteer Programs• Missouri Emergency Response Commission• Seismic Safety Commission• 911 Advisory Committee

• Emergency Management Performance Grant• Homeland Security Grants• Nuclear REP (Callaway & Cooper Nuclear Plants)• Mitigation & Floodplain Management Programs• Emergency Management Training & Exercises• Response & Recovery Programs• Statewide Volunteer Coordinator & Volunteer Programs• Missouri Emergency Response Commission• Seismic Safety Commission• 911 Advisory Committee

Disaster Declarations1993 – 2007

(as of May 10, 2007

Total costs for 26 declared disasters is $900 M

Event Federal State OnlyFlooding 6 3Storms/Tornadoes 10 2Ice Storm 3 1Fire 1 1Dam Failure 0 1Hurricane Evacuees 1 0SBA 5 0TOTALS 26 8

5

2006/07 DisasterEvents

Event Date DisasterStorms/Tornadoes/Flooding 03/16/2006 DR-1631Storms/Tornadoes/Flooding 04/05/2006 DR-1635Storms/Tornadoes/Flooding 07/19/2006 DR-1667Storms/Tornadoes/Flooding 09/22/2006 State OnlyWinter Ice & Snow Storm 11/30/2006 DR-1673Winter Ice & Snow Storm 01/12/2007 DR-1676

Missouri currently has 10 open disasters

Missouri currently has 10 open disasters



GOVERNORGOVERNOR

SEMADeputy Director

SEMADeputy Director


HomelandSecurity

Planning &Disaster

Recovery


Mitigation





Commission


Coordinator

SEMADirectorSEMA



MissouriInformation


RoutineOperations

Configuration

RoutineOperations

Configuration

6



GOVERNORGOVERNOR

SEMADeputy Director

SEMADeputy Director


HomelandSecurity

Planning &Disaster

Recovery


Mitigation





Commission


Coordinator

PlanningSection

OperationsSection

LogisticsSection

Fiscal/AdminSection

SEMADirectorSEMA



MissouriInformation


IntelligenceSection

CommandSection

CommandSection

Disaster NIMSConfigurationDisaster NIMSConfiguration

SEMA’s 9 Area Coordinators

• Nine Regions - Statewide local interface

• Liaison, advise & train local officials

• Help develop local emergency plans

• Evaluate & advise local emergency response activities

• Provide situation reports & damage assessments to SEOC

• Help develop local HAZMAT plans & support HAZMAT activities

• Support & coordinate response & recovery actions

7

Green Hills

Northwest MO

Lake of the Ozarks

Kaysinger Basin

Harry S. Truman

Southwest MO

South-Central Ozark

Ozark Foothills

Southeast MO

Mid-MO

Mark Twain

Boonslick

East-West Gateway

Meramec

Northeast MO

MO-Kan

Mid-America

Pioneer Trails

Bootheel

Missouri Association of Council of Governments

Regional Planning Commissions(RPCs)

RegionalizationPartners

(MACOG)

Regionalization Organization Chart

OHSSEMA

Region AHSOC

Region BHSOC

Region CHSOC

Region DHSOC

Region EHSOC

Region FHSOC

Region GHSOC

Region HHSOC

Region IHSOC

Pioneer TrailsRPC

Mark TwainRPC

Boonslick RPC

Southwest Missouri

COG

Southeast Missouri

RPC

Mid-MissouriRPC

South Central OzarkCOG

MO-KANRegional Council

Meramec RPC

LocalDiscipline

Working Groups

LocalDiscipline

Working Groups

LocalDiscipline

Working Groups

LocalDiscipline

Working Groups

LocalDiscipline

Working Groups

LocalDiscipline

Working Groups

LocalDiscipline

Working Groups

LocalDiscipline

Working Groups

LocalDiscipline

Working Groups

Ex-Officio Members

Homeland Security Advisory Counsel

Homeland Security Advisory CounselGovernor

State of MissouriGovernor

State of Missouri

8

Troop AKansas City

Clay Co./Northland Fire Chief’s Assoc.

Lee’s SummitSedalia/Pettis County

Johnson CountyTri-District FPD

Troop BKirksvilleHannibal

Troop CSt Charles / Warren County

St Louis CountySt. Louis City

Jefferson CountyFranklin County

Troop DSpringfield

Logan-RogersvilleJoplin

NevadaTaney County / Branson

City of Neosho

Troop ECity of Jackson /

SEMO Hazmat TeamOzark Regional Hazmat

WMD TeamCity of Kennett

Troop FColumbia / Boone Co

Camden Co Hazmat TmCole Co Hazmat Tm

Troop GWest Plains

Teams in Boone, Hannibal and Kirksville willdeploy to Region C and stage in Wentzville.

Teams in Cole, Camden and Pettis will deployto Region C and stage in St. Clair.

Teams in Region I, G, and the three eastern teams in Region D will deploy to Region E and stage in Poplar Bluff.

Troop HBuchanan County / Northwest Mo. Hazmat Tm

Troop IRolla / Phelps CoCity of Lebanon

28 Teams Total8 Teams in affected area

11 Teams initially deployed9 Teams for replenishment

B

F

I

G

C

E

New MadridButlerRipley

Stoddard Mississippi

ScottBollinger

Reynolds

Carter

Wayne

Cape GirardeauMadisonIron

St Francois

Ste Genevieve

Perry

WashingtonPhelpsCrawford

Jefferson

St LouisFranklin

Warren

GasconadeSt Louis City

St CharlesMontgomery

Lincoln

Ozark Howell Oregon

ChristianDouglas

ShannonWebsterWright

Dent

Texas

DallasPulaski

Laclede

McDonald Stone TaneyBarry

Lawrence

Newton

Jasper Greene

DadeBartonPolk

Cedar

St ClairCamdenHickory

Benton MariesMillerMorgan

ColeMoniteau

Pettis

Osage

CallawayCooperBoone

HowardSalineAudrain

RandolphMonroeChariton Ralls

PikeCarroll

BatesHenry

JohnsonCass

Jackson

Ray

Lafayette

Platte Clay

ClintonCaldwell

DeKalbBuchanan

Shelby Marion

Grundy

LivingstonLinn

Macon

LewisKnoxSullivan

Adair

Mercer SchuylerPutnam Scotland

Clark

HoltGentry

Andrew

AtchisonWorth

Nodaway Harrison

Daviess

Dunklin Pemsicot

H

A

D

B

F

I

G

C

E

Homeland Security Response Teams(HSRT)

Deployment StrategyHSRT Teams on alert HSRT Teams RespondingHSRT Teams Out of Service

AvailableNationalGuard unitsfrom Missouri& other Statesprovide disastersupport.

9

St Louis

Columbia

Vichy/Rolla

Ft Wood

Cp Clark

Cp Crowder

Macon

Warrenton

KC

Willow Springs

Van Buren

A

St Joseph

A

A

AA

A

A

A

Sikeston

Malden

Kennett

St. Clair

Wentzville

AWhiteman AFB

Springfield

Poplar Bluff

Jeff City

Fulton

Farmington

Cape Girardeau

Dexter

Rolla

West Plains

Buckner

Kirksville

Eureka

Rogersville

Park Hills

Joplin

Sullivan

Jefferson Barracks

A Aviation Staging Areas

Military Intermediate Staging Bases

Military Forward Staging Areas

FEMA Staging Areas

FEMA Forward Staging Areas

Fed Mobilization Center - Proposed

MoDot Staging Areas

Missouri Staging Areas

Affected Area Staging

Fire Marshal Regional Coordinators

Highway Patrol Regional HQ

State Area Command – C

State Area Command – E

State Unified Command

National Guard

UnifiedCommand &

State Area Commands

UnifiedCommand &

State Area Commands

Catastrophic Disaster Area Command Activation

Catastrophic Disaster Response Development

EmergencyManagementTraining

SEMA Conducted204 Courses in FY 06

10

MNMX ‘07MNMX ‘07

Exercise ScopeExercise ScopeEvent – Catastrophic

Earthquake – M7.6 +/-Challenges – Disaster

& SONS ResponseMulti-state – MO, KS,

New Madrid StatesExercise Type –

Functional but Flexible Date/Length – Week

of June 18, 2007

Event – Catastrophic Earthquake – M7.6 +/-

Challenges – Disaster & SONS Response

Multi-state – MO, KS, New Madrid States

Exercise Type –Functional but Flexible

Date/Length – Week of June 18, 2007

ExercisesExercises

SEOC Life Support

Kitchen Bath/Shower

Water Filtration

Air FiltrationPower

11

CRT Tele / Radio Switching

Weather Radar Display

State/National Warning LinesNuclear Power Plant Lines

Phone Recorders

EAS Access

Computer Stations

Control Room

MULTI-MEDIA PROJECTORS

10 FT. X 10 FT. IMAGES16 CHANNEL TV NETWORK TO ALL BUILDINGS IN THE

COMPLEX

CLOSED CIRCUIT SEOC TELEVISION BROADCAST

12

Message CenterNational Guard Radio System

Federal HF RadiosSatellite PhonesHF, UHF Radios

Conventional & Cellular Services

HOW CAN ELECTRIC UTILITIES HELP SEMA IN DISASTERS ?

•DURING MAJOR WIDE-SPREAD OUTAGES, INSERT LNO INTO EOC

•KEEP POINTS OF CONTACT FOR ASSOCIATION UPDATED OFTEN

•ASSIST WITH IDENTIFYING SPECIAL NEEDS FACILITIES FOR POWER

RESTORATION EFFORTS, LIKE NURSING HOMES, ELDER CARE

FACILITIES, WATER AND SEWER PLANTS

*PARTICIPATE IN EXERCISES

*PROVIDE EMPLOYEES BASIC NIMS TRAINING

*PARTICIPATE IN AFTER-ACTION REVIEWS WITH LOCALS AND STATE

*DEVELOP AND MAINTAIN GOOD WORKING RELATIONSHIPS NOW

*LET US KNOW HOW WE CAN HELP YOU HELP YOUR CUSTOMERS

*IT TAKES STRONG PARTNERSHIPS TO WORK DISASTER RESPONSE

13

“INTO EACH LIFE A LITTLE RAIN MUST FALL; LET’S US GROW TALL”

QUESTIONS, COMMENTS, FEEDBACK, COMPLAINTS?

CONTACT INFORMATION:

STEVE MOODY, OPERATIONS CHIEF

STATE EMERGENCY MANAGEMENT AGENCY

OFFICE: 5573 526 9100 24 HR. DUTY #: 573 751 2748

MEMBER CO-MO ELECTRIC COOPERATIVE SINCE 1997,

OZARK BORDER ELECTRIC CO-OP SINCE 1977

1

What is General What is General Service Reliability and Service Reliability and How is it Measured?How is it Measured?

Electric Utility Roundtable on Storm Outage Planning and Electric Utility Roundtable on Storm Outage Planning and Restoration & General Service ReliabilityRestoration & General Service Reliability

By Mike Taylor, PSC Staff EngineerBy Mike Taylor, PSC Staff Engineer

Missouri Public Service CommissionMissouri Public Service Commission

June 1, 2007June 1, 2007

General Service ReliabilityGeneral Service Reliability

GeneralGeneral——pertaining to every member of a pertaining to every member of a categorycategory

ServiceService——providing the use of somethingproviding the use of something

ReliabilityReliability——dependabilitydependability

2

General Service ReliabilityGeneral Service Reliability

Providing the use of somethingProviding the use of something(electricity)(electricity) to every member of a to every member of a category category (customers)(customers) dependably dependably

(with minimal interruptions)(with minimal interruptions)

3

How is General Service Reliability How is General Service Reliability Measured?Measured?

IEEE Std 1366IEEE Std 1366--2003 (IEEE Guide for Electric 2003 (IEEE Guide for Electric Power Distribution Reliability Indices)Power Distribution Reliability Indices)4 CSR 2404 CSR 240--23.010 {proposed} (Reliability 23.010 {proposed} (Reliability Rules)Rules)Other definitionsOther definitions

SAIDI

SAIFI

MAI

FI

CAIFI

CTAIDI

ASAI

CEMIn

ASIFIASIDI

MAIFIE

CEMSMIn

CAIDI

IEEE Std 1366-2003

4

4 CSR 240-23.010 (proposed)

ASAI

CAIDI

CAIFI

CELID8

CEMI8

MAIFI

SAIFI

SAIDI

System Average System Average Interruption Frequency Interruption Frequency

Index (SAIFI)Index (SAIFI)

ΣΣ Total Number of Customers InterruptedTotal Number of Customers InterruptedSAIFI = SAIFI = ----------------------------------------------------------------------------------------------------------------

Total Number of Customers ServedTotal Number of Customers Served

5

System Average Interruption System Average Interruption Duration Index (SAIDI)Duration Index (SAIDI)

ΣΣ Customer Interruption DurationsCustomer Interruption DurationsSAIDI = SAIDI = ------------------------------------------------------------------------------------------


Customer Average Interruption Customer Average Interruption Frequency Index (CAIFI)Frequency Index (CAIFI)

ΣΣ Total Number of Customer InterruptionsTotal Number of Customer InterruptionsCAIFI = CAIFI = ----------------------------------------------------------------------------------------------------------------

Total Number of Customers Interrupted*Total Number of Customers Interrupted*

* The customer is counted once regardless of the number of time* The customer is counted once regardless of the number of times interrupted.s interrupted.

6

Customer Average Interruption Customer Average Interruption Duration Index (CAIDI)Duration Index (CAIDI)

ΣΣ Customer Interruption DurationsCustomer Interruption Durations SAIDISAIDICAIDI = CAIDI = ---------------------------------------------------------------------------------------------------------- = = --------------------------

Total Number of Customers InterruptedTotal Number of Customers Interrupted SAIFISAIFI

Average Service Availability Average Service Availability Index (ASAI)Index (ASAI)

Customer Hours Service AvailabilityCustomer Hours Service AvailabilityASAI = ASAI = ----------------------------------------------------------------------------------------------------------

Customer Hours Service DemandsCustomer Hours Service Demands

7

Momentary Average Interruption Momentary Average Interruption Frequency Index (MAIFI)Frequency Index (MAIFI)

ΣΣ Total Number of Customer Momentary InterruptionsTotal Number of Customer Momentary InterruptionsMAIFI = MAIFI = --------------------------------------------------------------------------------------------------------------------------------------------------------


Customers Experiencing Long Customers Experiencing Long Interruption Durations 8 Interruption Durations 8

(CELID8)(CELID8)

The total number of customers that have experienced a cumulativeThe total number of customers that have experienced a cumulative total of more total of more than eights hours of outages.than eights hours of outages.

8

Customers Experiencing Multiple Customers Experiencing Multiple Interruptions 8 (CEMI8)Interruptions 8 (CEMI8)

Total number of customers that experienced >8 Total number of customers that experienced >8 sustained interruptionssustained interruptions

CEMI8 = CEMI8 = ----------------------------------------------------------------------------------------------------------------------------------------------------Total number of customers servedTotal number of customers served

Adjusted vs. Not AdjustedAdjusted vs. Not Adjusted

Allow major events to be studied separately Allow major events to be studied separately from daily operationfrom daily operationEliminate large statistical effect of major eventsEliminate large statistical effect of major eventsVarious definitions for Various definitions for ““major eventmajor event””Other adjustmentsOther adjustments

9

Major Event Day ClassificationMajor Event Day Classification

A Major Event Day is a day in which the daily system A Major Event Day is a day in which the daily system SAIDI exceeds a threshold value (TSAIDI exceeds a threshold value (TMEDMED))

TTMEDMED = threshold value for major event day= threshold value for major event day

TTMED MED = = e e ((αα ++ 2.5 2.5 ββ ))

IEEE Std 1366IEEE Std 1366--20032003

Major EventMajor Event

1.1. Sustained interruption; conditions beyond the control Sustained interruption; conditions beyond the control of the utility; of the utility; ≥≥ 10% of customers10% of customers

2.2. Unscheduled interruption resulting from action taken Unscheduled interruption resulting from action taken by utility (ISO, prevention, or emergency)by utility (ISO, prevention, or emergency)

3.3. State of emergency or disaster declarationState of emergency or disaster declaration4.4. Mutual aid being providedMutual aid being provided

4 CSR 2404 CSR 240--23.010 {proposed}23.010 {proposed}

10

SAIFI (Not Adjusted)

0

0.5

1

1.5

2

2.5

3

3.5

2001 2002 2003 2004 2005 2006

Occ

uren

ces

Ameren Aquila MPS

Aquila L&P Empire

KCPL

SAIFI (Adjusted)

0

0.5

1

1.5

2

2.5

2001 2002 2003 2004 2005 2006

Occ

uren

ces

Ameren Aquila MPS

Aquila L&P Empire

KCPL

1.24 Avg.

(wghtd)

11

SAIDI (Not adjusted)

0

500

1,000

1,500

2,000

2,500

3,000

3,500

4,000

4,500

5,000

2001 2002 2003 2004 2005 2006

Min

utes

Ameren Aquila MPS

Aquila L&P Empire

KCPL

SAIDI (Adjusted)

0

50

100

150

200

250

2001 2002 2003 2004 2005 2006

Min

utes

Ameren Aquila MPS

Aquila L&P Empire

KCPL

131Avg.

(wghtd)

12

Underground DistributionUnderground Distribution

Installation and maintenance costs are higherInstallation and maintenance costs are higherFewer interruptions from typical sources, e.g., Fewer interruptions from typical sources, e.g., vegetation, storms, animals (SAIFI vegetation, storms, animals (SAIFI ↓↓))Increased time to locate and correct faults (SAIDI Increased time to locate and correct faults (SAIDI ↑↑))

SAIDISAIDICAIDI = CAIDI = ---------------------- SAIFI SAIFI ↓↓ + SAIDI + SAIDI ↑↑ CAIDI CAIDI ↑↑↑↑

SAIFISAIFI

1

Line Sectionalizing for Improved Reliability

Missouri Public Service Commission Round Table Meeting

June 1, 2007

Jerry JoskenRegional Power Systems Engineer

Greg PalmerSales Engineer

CAIDI CAIFI

SAIDI SAIFI

GOAL: Reduce Outage Rates

2

115 /12.47kV10 MVA

R2 2.1 MI

35 A85 A

1.0 MIUD

140 A

4.0 MI 4.8 MI 4.0 MI

6.25 MI1.0 MI

1.0 MI

2.0 MI

7.75 MI

4.8 MI

5.0 MI

3.5 MI 1.0 MI

50 A

2.1 MI4.3 MI2.0 MI

20 A147 cust432 kVA

20 A147 cust432 kVA

10 A72 cust

216 kVA

20 A147 cust432 kVA

5 A36 cust

108 kVA

15 A108 cust324 kVA

15 A108 cust324 kVA

15 A108 cust324 kVA

20 A147 cust432 kVA

UD - underground distribution

PHILOSOPHY: Sacrifice the Faulted Section of Line on the Radial System

Distribution Reliability Components

Fault PreventionVegetation ManagementLine Construction

Good construction practicesRegular maintenance

Fault ManagementLine SectionalizingFault Restoration Plan

3

The Fuse Cutout

Simplest form of overcurrent protection.Effective for permanent faultsTemporary fault create nuisance outage.

Simple Feeder Protection Scheme

Substation

4

Causes of Temporary Faults

Wind & Trees 46%Lightning 19%Equipment & Wiring 11%Miscellaneous 24%

One Year’s Fault Experience

FaultExperienced

SuccessfulReclosers

Percent ofTotal

896 First 88.746 Second 4.513 Third 1.355 Lockout 5.51010 100.0%

5

Basic Rules for Line Sectionalizing

Allow a fault to be temporaryLockout for permanent faultsSectionalize the fault to the smallest possible area.

What does the Recloser do?

Sense fault currentInterrupt fault currentReclose (4 shots max.)Resets for temp faultsLockout on permanent faultsDual Timing (fast/slow operations)

6

Definition of a sectionalizer

A device that automatically opens the distribution circuit after sensing a count of successive fault currents greater than a preset actuating current. It opens while the distribution circuit is de-energized.

Design, construction, and testing is defined by ANSI/IEEE C37.62-1984

Sectionalizers

Sectionalizers

7

Demonstration Software

Three Phase Recloser for Substation Feeder Protection

Substation

8

Momentary Outages

Fast Trips may cause nuisance momentary blinks

SCADA link can switch control profiles Good Weather – No Fast TripsStorms – Fast Trips Enabled

Mid Line Recloser Technique

9

Mid Line Recloser Technique

Without Midline Recloser

Create High Reliability Zones

Emphasize reliability near substation * Mid Line Recloser* Replace Fused Taps with

Single Phase Recloser* Activate Substation Recloser

Sequence Coordination Feature

10

High Reliability Zone

Substation

Critical Load

Single vs. Three Phase Sectionalizing

Single phase Advantage• 2/3 More Reliableonly

one ph out

Three Phase Advantages• Ground Fault Sensing• Three phase trip and

lockout

Single phase Disadvantages• No Ground Fault Sensing• Single Phasing of 3 ph

customers

Three Phase Disadvantages* Less Reliable - ph to grd

fault LO all 3 phases

11

The Answer is Triple/Single Reclosers

Three modes of operation* 1 Phase Trip & 1 Phase L.O.* 3 Phase Trip & 3 Phase L.O.

* 1 Phase Trip & 3 Phase L.O.

All three Phases trip for Ground Trip.

Form 6 Control

12

Questions?????

Contact Information

Jerry Josken

Regional Power Systems Engineer630-717-4505

[email protected]

1

Vegetation Management ProgramsStructures and Objectives

Jeff WolfDirector Resource ManagementKansas City Power & Light Co.

Electric Utility RoundtableJefferson City, MO

June 1, 2007

2

Presentation Overview

KCP&L System Overview

Contracting Philosophy and Performance Management

Program Strategies, Specifications, and Guidelines

Implementation of Best Practices

Customer Satisfaction and Community Programs

2

3

KCP&L System Profile

Distribution: ~ 8,500 miles of overhead 12kV & 35kV linesTransmission

69KV: ~75 miles161KV: ~1,000 miles345KV: ~300 miles

65% of the metro tree workload is inaccessible to bucket trucks (industry average 27%)Tree density

METRO • 115 trees per mile• 4,000 square feet of brush per mile

RURAL• 35 trees per mile• 2,700 square feet of brush per mile

Industry average ~80 trees per mileMissouri utility average ~100 trees/mile

4

Accessible: 2-man crew, can drive to and trim with bucket truck

3

5

Trimming from the bucket

6

Trimming from the bucket

4

7

Inaccessible: 3 man crew, must carry equipment to back yard………

8

…..manually climb the trees……

5

9

….and tie off and trim in the tree

10

Don’t try this at home!

6

11

Bottom line – 30 to 40% more time to manually trim

12

Proactive contractor management improves efficiency and decreases cost

KCP&L contracts with a vegetation management specialist, Environmental Consultants, Inc. (ECI) to manage the program

Overall line clearance strategyOn-site program supervision, administration, and record-keepingStaffed with degreed foresters and/or ISA Certified ArboristsTree-trimming contractor scheduling and contract administration

KCP&L uses three line clearance contractors to trim treesKeeps costs in check by using multiple contractors to ensure competitionUse performance-based contracting and evaluate performance regularlyContractors are provided comprehensive specifications with species-specific clearance guidelines

Vendor incentives are aligned with KCP&L service objectives to better manage their performance

If program costs are under budget, savings are shared between KCP&L and ECI, assuming:

Reliability is at or above targetTrimming is on schedule

Tree trimming contractors have incentives for productivity

7

13

Our program is based on clearly defined strategies, specifications, and guidelines

Systematic preventive maintenance focused on maintaining high reliability while controlling costs

Distribution - long-term preventive maintenance strategy based on outage risk and customer impact

2-year backbone patrol & selective maintenance schedule 4-year Metro backbone schedule5-year Metro lateral /rural schedule

TransmissionAnnual patrols/inspections and selective maintenance2-year urban trimming cycle3-year rural trimming cycle

Reliability-based trimming means that work is planned based on risk and importance of specific lines, rather than using the same cycle for trees on all lines

Worst-performing circuits and laterals incorporated into scheduling criteriaProactive and preventive scheduling, rather than reactive maintenancePrescriptive work selection in advance of tree trimming crew assignments

14

Prescriptive work selection means pre-planning each tree that will be maintained……..

8

15

….using a hand-held device to capture tree-specific data

16

Trees are identified by species and growth rates…..Species Growth RateAilanthus (Tree of Heaven) FAsh (all species) SBaldcypress SBirch (all species) SBox-elder FCatalpa FCherry, black SCoffeetree, Kentucky SCottonwood (and all other poplars) FCrabapple (all varieties) SElm (all species) FFir (all species) SGinkgo SGolden Rain Tree SHackberry FHawthorn (all species) SHemlock (all species) SHickory (all species, including Pecan) SHophornbeam SHoneylocust FLinden (all species, including Basswoods) FLocust, black F

9

17

…then trimmed to meet program clearance guidelines

2020

1515

1010

1012

68

SlowFast

UNDER

NoneNone

NoneNone

NoneNone

NoneNone

(a)(a)

SlowFast

OVER

3535

2525

1010

1015

812

SlowFast

SIDE

345 KV161 KV69 KV34 KVPrimary Voltage (2-25 KV)

Rate of Growth

Clearance from trees

Clearance Guidelines (in feet)

(a) Remove all hazardous overhang, and all overhang within 15 feet of the conductors that could contact them if weakened or broken. Remove all overhang on 3-phase lines.

(b) Special clearances may be needed at times because of field conditions.

18

12 KV Distribution Line (3-phase): A hedge tree before trimming….

10

19

….and after

20

12 KV Distribution Line (3-phase): Two maple trees before and after trimming

11

21

12 KV Distribution Line (3-phase): An oak tree before and after trimming

22

12 KV Distribution Line (Single-phase): An ailanthus tree before and after trimming

12

23

Contractor safety is a critical element of the program

All contractors conduct accident investigations and perform root cause analysis on OSHA recordables

Formal results from tree contractor are shared with ECI who creates a safety message for the other contractor

Each will schedule appropriate training to reduce chances of repetitive occurrence

KCP&L and ECI receive monthly OSHA reports from tree contractor

Standard daily tailgate sessions are performed in the field

Every VM meeting begins with a safety topic

2 LWD

24

Strategic plan built specifically for the vegetation management program, addressing both long and short-term goalsWorkload data for budget forecasting, allocation of crew resources and development of management tacticsStaff consisting of degreed foresters and/or ISA Certified ArboristsAppropriate maintenance cycle based on tree re-growth rates, clearance and reliability metricsPrescriptive work selection in advance of crewsClearance guidelines establishedTree selectivity based on individual tree outage riskTree removal criteria establishedInitiated foliar and cut stump herbicide programBrush control techniques varied and appropriate to conditionsMechanical Equipment (Jarraff & Mowers)Proper pruning techniques implemented (ANSI A-300)

Use of industry best-practices is another key to our program

13

25

Specialized equipment - Jarraff trimmer

26

Specialized equipment – Track Bandit

14

27

Specialized equipment – brush mower

28

Herbicide application

15

29

Herbicide application

30

We focus on maintaining customer satisfaction as we complete our vegetation management work

Customers notified in advance of tree maintenanceFollow-up communication to answer questions and resolve problems before crews arriveWritten permission for all removals over 4” in diameterCustomer satisfaction surveys average over 90% satisfaction with line clearance tree maintenanceVegetation Management representatives provide plant pest & disease diagnosis and solution to homeownersTree replacement program on valued landscape treesCustomer Assisted Removal for off cycle trees

16

31

Customer notification door hanger

32

Customer satisfaction survey card

17

33

We also have a strong community focus as part of our vegetation management program

“Tree Line USA” recognition since 2003Development of an Utility Arboretum in Shawnee, KSIssued a new and more comprehensive “The Right Tree in the Right Place”booklet in March 2007Community tree plantings - Arbor Day and Earth Day plus other events in tandem with local agencies such as Heartland Tree Alliance, MO Dept of Conservation and KS Forest Service Distribution of wood chipsWorking with KCPL stakeholders to develop a tree grow-out farm Tree Replacement Program

About 10% of all trees addressed by the VM program each year areremoved.The vast majority of these trees are not of landscape quality (homeowner planted), but were propagated naturally. KCP&L’s tree replacement program secures ‘hard-to-get’ removals of landscaped trees. Tree replacement vouchers for local nurseries up to $250

34

Yes, sometimes tree trimmers are even appreciated!

18

35

QUESTIONS?

1

INFRASTRUCTURE INSPECTION

Poles, Circuits & Devices

Aquila Inc.NYSE: ILAwww.aquila.com

James J. McBee, P.E.Sr. Planning [email protected]

2

System Components

7700 miles of OH line2600 miles of UG line

200,000 Poles 600 capacitor banks

1000 reclosers650 regulators

70,000 transformer installations10,000 switches

2

3

Distribution Patrol

• Patrol all components of the distribution system both overhead & underground on a 5 year cycle

• Visual Inspection

• Patrols at parks and Schools conducted annually

• Files of deficiencies found maintained

• Repairs of deficiencies made are documented and maintained in the files

4

DISTRIBUTION PATROL REPORT Town/Area: Date:

Substation: Feeder: Week Ending Date:

No Obvious Problems Found Inspector (Initials):

Location Code Comment Activity/

J.O. Date

Corrected

3

5

DISTRIBUTION INSPECTION CHECKLIST CODES

OVERHEAD 1. Poles 4. Equipment / Other A. Broken or Severely Rotted A. Transformer, Capacitor or Other B. Leaning Severely Equipment Leaking Oil B. Arrester Blown 2. Crossarms 5. Conductor Clearance (see Guidelines below) A. Crossarms or Braces Broken A. Low Clearance from Ground �

B. Too Close to Building, Sign, other Structure � 3. Guys & Anchors 6. Conductor Damage A. Loose or Damaged A. Wire Frayed, Burned Marks or Other Damage B. Guy Insulator Height B. Insulator Damaged or Broken C. Floater

UNDERGROUND 7. Underground Equipment 8. Underground Cable A. Lock Missing A. Cable Exposed B. Access Blocked. B. Conduit Broken C. Sliding off Pad D. Leaking Oil E. Secondary Pedestals, missing or broken lid

� CONDUCTOR GROUND CLEARANCE LISTED Primary - If less than 19 feet Secondary - If less than 17 feet Services - If less than 16 feet over road or drivesServices - If less than 9.5 feet across yard Over RR Track - If less than 27 feet

� Structure Clearance

Clearance

0-600 Volt Triplex/Quadruplex

Open Supply0-750 Volt

Line Conductor Over 750V-22kV

Over/Under Roofs, not Accessible to Pedestrians

Horiz.Vert.

4.5 ft 3.0

5.5 10.5

7.5 12.5

Over/Under Roof, Accessibleto Pedestrians/Vehicle Traffic

Vert.

10.5

11.5

13.5

Signs, Chimneys, Antennas,Tanks, Other Structures

Horiz.Vert.

3.0 3.0

5.5 6.0

7.5 8.0

Swimming Pools Vert. 22.0 22.0 25.0

6

Capacitors

Inspected 3 times annually to ensure proper operation

4

7

Overhead Conductors

Reviewed for replacement when more than 2 failures/1000’ have occurred

8

Underground Conductors

• Terminations inspected during distribution Patrol

• Replacement Methodology:• Section 300’ or less – Replace after second fault• Cable Loops – more than 4 failures in the loop and the

entire loop averages more than 2 failure per 1000’• Replace elbows when replacing cable

• Currently evaluating cable injection as an alternative to cable replacement

5

9

Cutouts, Insulators & Lightning Arresters

10

Switches

Additional inspection during the normal course of construction and system maintenance

6

11

Reclosers

Monthly – each installation is visually inspected & counter reading recorded

12

Regulators

Visual inspection is performed each month

Counter reading, drag hand position and current state are recorded

7

13

LINE/STATION VOLTAGE REGULATORS AND LTC TRANSFORMERS

REGULATOR COUNTER READING & INSPECTION REPORT

Year __________

Substation __________________ CHECK ONE Location ____________________ Single Regulator Regulator # _________________ State _______________ This regulator is part of a 3∅ bank TYPE ______________________ Region ______________ KVA _______________________ District ______________ VOLTAGE __________________ What Phase???

SERIAL NO. _________________

A B C

Position Indicator Date Counter

Reading Difference Max Raise

Present Position

Max Lower

Comments* Reported by

Jan

Feb

Mar

Apr

May

Jun

Jul

Aug

Sep

Oct

Nov

Dec

*Check and report if:

1) Line or load side arrester failure; 7) Cracked or broken bushing; 2) Arrester failure between S&L bushing; 8) Pole/Platform is leaning; 3) Tank vents are not clear; 9) Regulator stuck in position; 4) Low oil level as shown in sight glass; 10) Position indicator operates correctly; 5) Oil seeps or leaks; 11) All gauges are in good condition; 6) Control box unlocked; 12) Control cabinet gaskets seal.

14

Transformers

8

15

Distribution Pole Inspection & Treatment

• Dedicated inspection program in addition to 5 year distribution patrol

• Why do pole inspection & treatment?• Identify system deficiencies and correct them before

problems arise• Stop the proliferation of decay, extending the useful life of

the infrastructure

• What is looked for during inspection?

• How often should inspection be done?• Ultimately targeting a 10 year cycle

16

Types of Pole Inspection

Visual

9

17

Sound & Bore

18

Partial Excavation

• 4-6” excavation plus sound & bore

10

19

Full Excavation

• 18-24” excavation plus sound and bore with surface treatment of remedial preservatives

20

Pole Treatments

• External Treatment - a wood preservative is applied to the pole and then a shield moisture barrier is applied to prevent intrusion of moisture and allow the treatment to penetrate the pole

• Internal Treatment – additional holes are drilled in the pole and fumigant or insect treatment is injected as necessary. Then treated plugs are inserted in holes

11

21

Pole After Treatment

22

Final Inspection Step

Poles are tagged to indicate the year of inspection, type of inspection and treatment if any

12

23

Terms

• Reject PolePole that had been deemed to have a shell thickness below

2” or less than 87.5% of original ground line circumference

• Priority PolePole that has been determined to have a shell thickness

below 1” or less than 67% of original ground line circumference.

• Reinforceable Reject PolePole that has been found to be deteriorated below required

strength but can be restored utilizing a pole truss

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Pole Restoration

Rejected poles will either be replaced or trussed, depending upon condition of the structure.

13

25

Aquila Distribution Pole Inspection Program

• Began inspection in 2000 with 3 phase poles only• Single phase poles were added to the inspection in 2004

– subsequent to the ice storm in 2002• Approximately 75,000 distribution poles inspected

through 2006• Reject rate 3.4%• Treatment rate 3.6%• Reinforced rather than replaced 770 poles – resulting in a

deferred capital investment of approximately $850K• As an added benefit, the inspection program is being

utilized to populate pole data into the mapping system

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Summary• Majority of components inspected on 5 year cycle

• Many components on a distribution system that fail require replacement, repair is not an option

• Components that can be fixed are considered for repair if the repair cost is less than 75% of the replacement cost

• Over the last 3 years, of the 19 outage categories tracked, outages attributable to material/structure failure was fourth onthe list of outage causes at 12.5% and third on the list of total minutes interrupted at 10.9%

• Going forward, subdividing the material category in order to obtain better tracking for the types of material failures that are causing outages

Electric Reliability Roundtable June 1, 2007

Attendance List

Page 1

Name Company E-mail Martin Penning Empire District Electric [email protected] Sam McGarrah Empire District Electric [email protected] Susan Sundermeyer Missouri Public Service Commission [email protected] Dan Beck Missouri Public Service Commission [email protected] Warren Wood Missouri Public Service Commission [email protected] Karen Volmer Aquila Norman Hillman Aquila [email protected] Steve Yates Aquila [email protected] Brett Williams Aquila [email protected] Jim Risch Shade Tree [email protected] Judy Ness Aquila Jim McBee Aquila [email protected] Robin Souder Aquila [email protected] Dan Morales Shade Tree Service [email protected] Gaye Suggett Ameren [email protected] Jerry Josken Cooper Power System [email protected] Jeff Wolf Kansas City Power & Light [email protected] Wess Henderson Missouri Public Service Commission [email protected] David Linton SPP [email protected] Cully Dale Missouri Public Service Commission [email protected] Ray Wiesehan Ameren [email protected] Bill Herdegen Kansas City Power & Light [email protected] Steven Gilkey Kansas City Power & Light [email protected] Tim Schwarz Missouri Public Service Commission [email protected] Curtis Blanc Kansas City Power & Light [email protected] Derick Miles Missouri Public Service Commission [email protected] Lesa Jenkins Missouri Public Service Commission [email protected] Doug Nickelson Kansas City Power & Light [email protected] Comm. Lin Appling Missouri Public Service Commission [email protected] Wade Hunt Utilimap Corp [email protected] Jeff Baker Shade Tree Service [email protected] Dave Wakeman Ameren [email protected] Shawn Lange Missouri Public Service Commission [email protected] Mike Taylor Missouri Public Service Commission [email protected] Rob Land AMEC [email protected] Bill Washburn Utilimap [email protected] Kelly Walters Empire District Electric [email protected] Dan Dasho Columbia Water & Light [email protected] Mike Cleary AmerenUE [email protected] Ted Robertson Office of Public Counsel [email protected] Dan Stokes City of Columbia Water & Light [email protected] Steve Murray Aquila [email protected] Rep. Ed Emery Missouri House [email protected]

Electric Reliability Roundtable June 1, 2007

Attendance List

Page 2

Name Company E-mail Mike Dandino Office of Public Counsel [email protected] Christina Baker Office of Public Counsel [email protected] Contessa Poole-King Missouri Public Service Commission [email protected] Gay Fred Missouri Public Service Commission [email protected] Jim Ketter Missouri Public Service Commission [email protected] Russ Trippensee Office of Public Counsel [email protected] Ewell Lawson MPVA [email protected] Connie Kacprowicz Columbia Water & Light [email protected] Bob Keller City of Kansas City, Missouri [email protected] John Norris Aquila [email protected] Swogger Noranda Aluminum [email protected] Guy Gilbert Missouri Public Service Commission [email protected] Leon Bender Missouri Public Service Commission [email protected] Nathan Williams Missouri Public Service Commission [email protected] Anne Ross Missouri Public Service Commission [email protected] Comm. Connie Murray Missouri Public Service Commission [email protected] Wendy Tatro AmerenUE [email protected] Lois Liechti Kansas City Power & Light [email protected] Carol Sivils Kansas City Power & Light [email protected] Debbie Bernsen Missouri Public Service Commission [email protected] Susan Braun Aquila [email protected] Kelly Wiese Associated Press [email protected] Lisa Kremer Missouri Public Service Commission [email protected] Bob McKeon Aquila [email protected] Jim Fischer Fischer & Dority PC [email protected] Lena Mantle Missouri Public Service Commission [email protected] Barrett (Barry) Williams Ameren Ratepayer [email protected] Greg Palmer Cooper Power systems [email protected] Denny Frey Missouri Public Service Commission denny.frey2psc.mo.gov Jim Charrier State Emergency Management

Agency [email protected]

electric utility storm outage planning and restoration...

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