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  • Electronic Funds Transfer (EFT) Guide

  • 061908

    2008 Blackbaud, Inc. This publication, or any part thereof, may not be reproduced or transmitted in any form or by any means, electronic, or mechanical, including photocopying, recording, storage in an information retrieval system, or otherwise, without the prior written permission of Blackbaud, Inc.

    The information in this manual has been carefully checked and is believed to be accurate. Blackbaud, Inc., assumes no responsibility for any inaccuracies, errors, or omissions in this manual. In no event will Blackbaud, Inc., be liable for direct, indirect, special, incidental, or consequential damages resulting from any defect or omission in this manual, even if advised of the possibility of damages.

    In the interest of continuing product development, Blackbaud, Inc., reserves the right to make improvements in this manual and the products it describes at any time, without notice or obligation.

    All Blackbaud product names appearing herein are trademarks or registered trademarks of Blackbaud, Inc.

    All other products and company names mentioned herein are trademarks of their respective holder.

    RE7-GiftEFT-061908

  • Electronic Funds Transfer (EFT) GuideELECTRONIC FUNDS TRANSFER . . . . . . . . . . . . . . . . . . . . . . . . . 1

    EFT Setup Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3Frequently Used Terms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10Navigating in EFT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13User Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13Understanding EFT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16Automatically Generating Recurring Gift Transactions and Pledge Payments in

    Batch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24Create Transmission Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38Clear Declined Authorization Codes from a Batch . . . . . . . . . . . . . . . . . . . . . . . . . . 68EFT Reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

    FILE FORMATS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

    Direct Debit File Formats . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78Credit Card File Formats . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

    INDEX . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85

  • What Is In This Guide?In the Electronic Funds Transfer (EFT) Guide, you learn how to use an electronic funds transfer to process direct debit and credit card gifts. Electronic funds transfer is a general banking system by which transactions, such as deposits or bill payments, are made electronically from a donors bank account or credit card to your bank account. You can also learn about the following: New Merchant Account Numbers and Third-Party Processors on page 7 Preparing for Direct Debit Transactions on page 4 Preparing for Credit Cards on page 5 Gift Types and EFT on page 16 Automatically Generating Recurring Gift Transactions and Pledge Payments

    in Batch on page 24 Create Transmission Files on page 38 Clear Declined Authorization Codes from a Batch on page 68 EFT Reports on page 70

    How Do I Use These Guides?

    The Raisers Edge user guides contain examples, scenarios, procedures, graphics, and conceptual information. Side margins contain notes, tips, warnings, and space for you to write your own notes. To find help quickly and easily, you can access the Raisers Edge documentation from several places. User Guides. You can access PDF versions of the guides by selecting Help,

    User Guides from the shell menu bar or by clicking Help on the Raisers Edge bar in the program. You can also access the guides on our Web site at www.blackbaud.com. From the menu bar, select Support, User Guides. In a PDF, page numbers in the Table of Contents, Index, and all cross-references are hyperlinks. For example, click the page number by any heading or procedure on a Table of Contents page to go directly to that page.

    Help File. In addition to user guides, you can learn about The Raisers Edge by accessing the help file in the program. Select Help, The Raisers Edge Help Topics from the shell menu bar or press F1 on your keyboard from anywhere in the program. Narrow your search in the help file by enclosing your search in quotation marks on the Search tab. For example, instead of entering Load Defaults, enter Load Defaults. The help file searches for the complete phrase in quotes instead of individual words.

  • WE L C O M EIV

    IconsThe following icons are used in the side margins to denote additional information such as notes, warnings, time-savers, or definitions. You can also use these margins to write your own notes.

    The notepad symbol designates a note or tip related to the information in the main text column.

    The traffic light indicates a cautionary note. Generally, we use this icon to point out a step that may have unwanted results.

    The clock symbol designates a shortcut or timesaving action.

    The dictionary symbol designates the definition of a frequently used term.

  • Electronic Funds Transfer

    Contents

    EFT Setup Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3Quick Look into EFT Processing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4Preparing for Direct Debit Transactions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4Preparing for Credit Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5Preparing for IATS/Ticketmaster . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5Preparing for ICVerify . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6New Merchant Account Numbers and Third-Party Processors . . . . . . . . . . . . . . 7Automatically Generating Transactions or Payments . . . . . . . . . . . . . . . . . . . . . 7Creating Transmission Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

    Direct Debits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8Credit Cards. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9IATS/Ticketmaster . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9ICVerify. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

    Committing a Batch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10Frequently Used Terms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10Navigating in EFT. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13User Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13Understanding EFT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16Gift Types and EFT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16Configuration Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

    General . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18Financial Institutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19Business Rules. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

    Initializing IATS/Ticketmaster . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22Initializing ICVerify . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23Automatically Generating Recurring Gift Transactions and Pledge Payments

    in Batch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24Setting Up a Gift Batch to Generate Transactions/Payments . . . . . . . . . . . . . . . 27Understanding the Automatically Generate Transactions/Payments Screen . . . 28

    General Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29Gift Fields Tab. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

    Using the Automatically Generate Transactions/Payments Menu Option . . . . . 34Create Transmission Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38The Life of a Transmission File . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

    Direct Debit Transmission Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39Direct Debit File Formats . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

  • CH A PT E R 12

    Credit Card Transmission Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44Credit Card File Format . . . . . . . . . . . . . . . . . . . . . . . . . .