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Electronic Miscellaneous Document
(and / or)
Amadeus Airline Ancillary Services
Guidelines for Travel Agencies
11 October 11, 2013
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INDEX 1 WHAT IS AN EMD?...................................................................................................5
What is the difference between an Associated versus a Standalone EMD?....................5 How to Create Chargeable Services in the PNR Depending on the EMD Type................5 What are RFICs/RFISCs?......................................................................................6 How RFICs/RFISCs are used in the EMD TSM..........................................................6 What is the EMD Coupon Structure?......................................................................6 When to use an SVC Segment..............................................................................7 When to use an SSR Element...............................................................................7 Travel Agencies not yet using EMD........................................................................7
2 EMD-A SPECIFIC BEHAVIOUR…………………………………………………………………………7
EMD status codes................................................................................................7 Association / Disassociation..................................................................................7
3 WHAT IS AN ANCILLARY SERVICE (AAAS)?.......................................................... 8
4 ABAG ISSUANCE ON EMD-A……………………………………………………………………….…9
A. Service description and purpose..............................................................................9
B. detailed EMD flow................................................................................................10
1/ Initial PNR.....................................................................................................10
2/ Booking ......................................................................................................... 11 3/ Pricing ........................................................................................................... 11 4/ Issuance ........................................................................................................ 11 5/ EMD display (EWD) ......................................................................................... 12 6/ Other Airline’s specificities (if applicable) ............................................................ 12 7/ Service Change Rules ...................................................................................... 13
5 BBAG ISSUANCE ON EMD-
A...................................................................................Error! Bookmark not defined.
A. Service description and purpose............................................................................14
B. detailed EMD flow................................................................................................14
1/ Initial PNR ...................................................................................................... 14 2/ Booking ......................................................................................................... 14 3/ Pricing ........................................................................................................... 14 4/ Issuance ........................................................................................................ 14 5/ EMD display (EWD) ......................................................................................... 14 6/ Other Airline’s specificities (if applicable) .......................................................... 14 7/ Service Change Rules......................................................................................14
6 CBAG ISSUANCE ON EMD-A……………………………………………...…………………….…..14
A. Service description and purpose............................................................................15
B. detailed EMD flow...............................................................................................15
1/ Initial PNR.....................................................................................................15
2/ Booking ......................................................................................................... 15 3/ Pricing ........................................................................................................... 15 4/ Issuance ........................................................................................................ 15 5/ EMD display (EWD) ......................................................................................... 15 6/ Other Airline’s specificities (if applicable) ............................................................ 15 7/ Service Change Rules......................................................................................15
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7 DOWLOAD REGIONAL DAILY PRESS……………….………………………………………………16
A Service description and puspose………………………………………………….…………………………………………16 B Detailed EMD flow……………………………………………………………………………………………………………………..17 1/initial PNR……………………………………………………………………………………………………………………….………17
2/ Booking……………………………………………………………………………………………………………………………..….17
3/Pricing…………………………………………………………………………………………………………………………………….17
4/ Inssuance………………………………………………………………………………………………………………………….….18
5/ EMD display (EWD)………………………………………………………………………………………………………….….18
6/ Other Airline's specificities (if applicable)……………………………………………………………………………18
7/Service change rules…………………………………………………………………………………………………………….19
8 E-TICKET…………………………………………………………………………………………………….20
9 REVALIDATION/VOIDING/REFUND/EXCHANGE OF E-TICKET THAT HAS
ASSOCIATED EMD-A………………………………………………………………………………………..22
10 LIST OF EMD ENTRIES……………………………………………………………………………….24
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1 WHAT IS AN EMD?
EMD stands for Electronic Miscellaneous Document. An EMD allows you to sell and track the
usage of charges, for example excess baggage charges, change fees and a residual value. The
EMD is the solution for all fees collected outside a ticket. It will replace all existing virtual
miscellaneous documents and IATA VMPDs by end 2013.
� Please keep in mind that EMD is basically an empty (but secure) shell that has to be
priced manually. EMD automatic pricing is anyhow possible with the Amadeus Ancillary
Services solution or with Amadeus Ticket Changer. These solutions are not included in the
IATA EMD solution and are sold independently of EMD. This document deals therefore with
EMD only.
What is the difference between an Associated versus a Standalone EMD?
There are two types of EMDs, the standalone EMD (EMDS) and the associated EMD (EMDA)
that can be associated to e-ticket coupons. The two types differ in their behaviour and usage.
Here are the main characteristics:
Standalone EMD (EMDS) Associated EMD (EMDA)
• A standalone EMD is issued for a
residual value or the collection of
miscellaneous charges that are not
lifted with an e-ticket coupon. For
example group deposits and
change fees.
• The standalone EMD can consist of
a single or multiple value coupons
depending on airline background
settings.
• It can be issued in connection with
individual e-ticket coupons or an
e-ticket.
• It can be linked with an e-ticket for
reference.
• It can be consumed at issuance or
used at different stages.
• It has no interaction with the
airline systems (reservation
systems and DCSs).
• An associated EMD is issued for the
collection of miscellaneous charges and
excess baggage charges that are lifted
(considered used) at the same time as
the e-ticket coupon. For example, sports
equipment and excess baggage.
• The associated EMD can consist of a
single or multiple value coupons that are
directly linked to individual flight coupons.
• Each EMD coupon that is associated to an
e-ticket is referenced in the e-ticket
record with the corresponding e-ticket
coupon.
• The carrier and the routing of the EMDA
and the e-ticket coupons must match.
• An EMDA can be automatically or
manually associated or disassociated.
• Only airline agents can manually
associate and disassociate EMDAs.
• The EMDA's final usage depends on the e-
ticket coupon it is associated to, providing
it does not become disassociated.
How to Create Chargeable Services in the PNR Depending on the EMD Type
To create a chargeable service or fee for which you want to issue an EMD, you can either enter
a Special Service Request (SSR) element in the PNR for EMDs that are associated to a flight
segment (EMDA) or a Manual Auxiliary Segment (SVC) for EMDs that are not associated to a
flight segment (EMDS).
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What are RFICs/RFISCs?
An RFIC is a Reason-For-Issuance Code (coded on 1 character, example: A, C, …). It defines which group
of services an EMD belongs to. The RFICs are compliant with the IATA standard. An RFIC can
have multiple Reason-For-Issuance Sub-Codes (RFISCs) coded on 3 alphanumeric characters
(examples: 0BT, 99I, …). The RFISCs are airline-specific, even if some ATPCO
recommendations do exist.
How RFICs/RFISCs are used in the EMD TSM
When you create an EMD Transitional Stored Miscellaneous (TSM) document or EMD pricing
record, the RFIC and RFISCs and their description are automatically filled in the EMD TSM.
All services contained in an EMD belong to the same reason for issuance.
An EMD may contain only one RFIC but several RFISCs for different services or fees. Each EMD
coupon is based on the RFISC.
An EMD cannot contain both chargeable special service requests (SSRs) and manual auxiliary
segments (SVCs) in one TSM. The system automatically performs a split when the EMD TSM is
created.
On the next page you can find different EMD Reason for issuance codes (RFIC) and Reason for
issuance sub codes (RFISC).
If the RFIC is the same, on same EMD there can be different RFISCs:
EMD:
Coupon Service code RFIC RFISC
NCEPAR PETC C 0BT
PARLON PETC C 0BT
LONPAR AVIH C 0BS
PARNCE AVIH C 0BS
� Note that one EMD cannot contain services created from SVC and SSR elements.
� If in addition to services above passenger has XBAG NCEPAR & PARLON, that would have
to be issued on separate EMD because there can only be one service/flight
segment on same EMD.
What is the EMD Coupon Structure?
An EMD may contain up to 16 coupons, where up to four coupons can have the same EMD
number. If an EMD contains more than four coupons, a conjunction EMD will be issued (up to
four document numbers).
The EMD coupon status indicates the current usage of the service or fee. When an EMD is
associated to an e-ticket, the coupon status change of the e-ticket and the EMD coupons are
partly synchronized (intermediate statuses do not come over from e-ticket to EMD).
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When to use an SVC Segment
For standalone services that do not need to be associated to a flight segment, you enter an
auxiliary segment in the PNR.
This type of auxiliary service segment must be entered with an HK action code (confirmed)
and it can be associated to one passenger only.
The system creates a service segment (SVC) that is not sent to the airline system and not
transmitted to the airline's Departure Control System (DCS). This means that it is not taken
into account for reservation or booking purposes by the airline.
When to use an SSR Element
If you want to book a special service that is associated to a flight segment, excess baggage
or sports equipment, for example, you can use a Special Service Request (SSR) element.
Service must be confirmed before EMD can be issued based on SSR element.
When Travel Agent exchanges e-ticket coupon that has EMD-A attached to it, EMD is
automatically disassociated. Travel agency must contact Airline 1st level Ticketing Help
Desk in case EMD-A needs to be reassociated to another ticket or needs to be refunded.
Travel Agencies not yet using EMD
Amadeus Travel Agencies who are not using EMD yet, can see EMD FA element in the PNR, but
they are not able to display EMD. At the end of the FA element agent can see from which
element the EMD has been created and that gives the hint of what EMD has been issued for.
2 EMD-A SPECIFIC BEHAVIOUR
EMD status codes
When the e-ticket that is associated to EMD is set to flown status (F) by airline departure
control system (DCS), F status is cascaded also to associated EMD coupon. Intermediate
statuses of e-ticket (A and C) are not cascaded on EMD coupon at the moment.
Association / Disassociation
System automatically disassociates EMD from e-ticket when
• travel agent exchanges e-ticket coupon that has EMD-A attached to it. Travel agency
must contact Airline Help Desk in case EMD-A needs to be reassociated to another
ticket.
• e-ticket is voided. EMD must be voided separately if agent wants to cancel issuance
• e-ticket is refunded. EMD must be refunded separately if that is the intention
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3 WHAT IS AN ANCILLARY SERVICE (AAAS)?
Ancillary Services is the Amadeus solution which allows services automatic pricing thanks to
an Airline filing done on ATPCO side.
Services eligible to AAAS are marked with a “/” (slash) in front of the service line at booking
time. Manual TSM-P management is then replaced by an automatic flow. Except this automatic
pricing step, all other steps (booking, issuance, follow-up) stay unchanged.
Please note that AAAS is used with SSR and EMD-A in most of cases.
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4 ABAG ISSUANCE ON EMD-A
A. Service description and purpose
The baggage services are ancillary services which are non-refundable but exchangeable.
The A5 Pricing scheme for Baggage, expressed in bilateral service codes ABAG, BBAG and
CBAG is filed in ATPCO.
ABAG, BBAG and CBAG are A5 bilateral codes used by A5 to facilitate booking of Baggage.
The booking method to book this ancillary is an SSR for the request of the service.
� ABAG corresponds to the 1st additional piece on top off the base allowance,
� BBAG corresponds to the 2nd additional piece on top off the base allowance,
� CBAG corresponds from the 3rd to more additional piece on top off the base allowance.
ABAG, BBAG and CBAG have an occurrence of 1 in the PNR with a NIP for ABAG of 1, NIP for
BBAG and NIP ≥ 1 for CBAG (NB. NIP = number in party).
Nbr BAG
TARIF1er 2e 3e 4e+
FREE
MAXI FLEX ABAG = 45€ BBAG= 45€
FLYING BLUE ABAG = 45€ BBAG= 45€ CBAG = 45€ABAG
BASIC PLUS ABAG = 45€ BBAG= 45€ CBAG = 45€
BASIC ABAG = 15€ BBAG= 45€ CBAG = 45€ CBAG = 45€BBAG
TYPO ABAG = 15€ BBAG= 45€ CBAG = 45€ CBAG = 45€
PROMO ABAG = 15€ BBAG= 45€ CBAG = 45€ CBAG = 45€CBAG
2/ Service policy
The ABAG, BBAG and CBAG services are:
� Exchangeable
� Using the “SSR” booking method (SSR ABAG, SSR BBAG, SSR CBAG)
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B. detailed EMD flow
1/ Initial PNR
� Name field
� From
� To
� Fare quote ET
2/ Booking
� Name field
� From
� To
� Fare quote ET
� Payment ET
� Issuance of the ET
-Booking of the ancillary
� SSR ABAG for the 1st additional piece on top off the base allowance,
� You can book only one ABAG per PAX per segment
� Cryptic entry: SSR ABAG
� Free flow text is not applicable
� Specific formatting is not applicable
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3/ Pricing
� Use automatic transaction
Note: these prices are subject to possible change. This an example of a FXG output
4/ Issuance
� Issue the EMDA in an ‘open’ status
� Do Issuance of the services:
Combinated issuance for E-Ticket and services is possible:
FA element created
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5/ EMD display
6/ Other Airline’s specificities (if applicable)
NOTE:
This manual’s starting point is auto-pricing of baggage services for
A5 flights based on ATPCO filed ABAG, BBAG and CBAG baggage fares. In case of another
operating airline than A5, we sell the bag at the airport only.
In case of a A5 Flight with another airline E-Ticket, please dial the local AF call center.
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7/ Service Change Rules
CHANGE RULES FOR ABAG
Case E-ticket &
EMD-A
Change Procedure / consequences
1. Flight rebooked to another date / flight nbr changes Try to revalidate and if not, than reissue.
Your SSR will be cancelled. Therefor a new
SSR should be inserted. The EMD should be
linked to the new SSR element.
A Travel Agent can not link the EMD to the
SSR. The travel agent has to call upon AF
Trade support to support him in this.
2. Ticket is voided -> EMD needs to be voided
Ticket is refunded. EMD needs to be refunded.
VOID has no consequence, it doesn’t appear
on the Sales report and HOTfile
3. Passenger changes his mind and rebooks ticket in a
lower class
No effect on the baggage tariff and the
Baggage EMDA needs to be refunded and
issue new
4. Passenger is re-routed voluntary
-> Journey is changed, so EMD can not be used for
new rtng
An EMD-A should always be re-issued if the
routing changes (even if the price is identical
as original routing).
The baggage EMD-A is filed as exchangeable
to allow this.
Your SSR will be cancelled as a consequence.
The Travel Agent needs to re-issue the Ticket
and the EMD.
5. Re-routed voluntary
-> Journey is changed, so EMD can not be used for
new rtng
Identical to item 4
6. Any involuntary flight cancellation. Passenger does
not travel
DPQR is refundable in this case
7. Involuntary re-booking to A5 flight A5 take care of the re-booking. ET and EMD
need to be re-issued.
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5 BBAG ISSUANCE ON EMD-A
A. Service information
1/ Service description
� Please refer to ABAG
2/ Service policy
� Same as ABAG, please refer to ABAG
B. detailed EMD flow
1/ Initial PNR
Please refer to ABAG
2/ Booking
� SSR BBAG for the 2nd additional piece on top off the base allowance,
� You can book only one BBAG per PAX per segment
� Cryptic entry: SSR BBAG
� Free flow text is not applicableSpecific formatting is not applicable
3/ Pricing
Please refer to ABAG
4/ Issuance
Please refer to ABAG
5/ EMD display (EWD)
Please refer to ABAG
6/ Other Airline’s specificities (if applicable)
Please refer to ABAG
7/ Service Change Rules
Please refer to ABAG
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6 CBAG ISSUANCE ON EMD-A
A. Service information
1/ Service description
� Please refer to ABAG
2/ Service policy
� Same as ABAG, please refer to ABAG
B. detailed EMD flow
1/ Initial PNR
Please refer to ABAG
2/ Booking
� SSR CBAG for the 3th additional piece on top off the base allowance,
� You can book only one CBAG per PAX per segment
� Cryptic entry: SSR CBAG
� Free flow text is not applicableSpecific formatting is not applicable
3/ Pricing
Please refer to ABAG
4/ Issuance
Please refer to ABAG
5/ EMD display (EWD)
Please refer to ABAG
6/ Other Airline’s specificities (if applicable)
Please refer to ABAG
7/ Service Change Rules
Please refer to ABAG
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7 DOWLOAD REGIONAL DAILY PRESS
A Service description and puspose
1/ Service description
The dowload regional daily press services are ancillary services which are non-refundable but
exchangeable.
The A5 Pricing scheme expressed in bilateral service codes DPQR is filed in ATPCO.
The booking method to book this ancillary is an SSR for the request of the service.
DPQR
MAXI FLEX W A Y S GRATUIT
FLYING BLUE X
5 €
BASIC PLUS B D M U P H J
5 €
BASIC K L Q T E N R 5 €
TYPO ZZ ⇒K L Q T E
CD+PF ⇒K L Q T E N 5 €
PROMO V
5 €
2/ Service policy
The DPQR services are:
� Exchangeable
� Using the “SSR” booking method (SSR DPQR)
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B Detailed EMD flow
1/ Initial PNR
� Name field
� From
� To
� Fare quote ET
2/ Booking
� Name field
� From
� To
� Fare quote ET
� Payment ET
� Issuance of the ET
-Booking of the ancillary
� SSR DPQR
� You can book only one DPQR per PAX per segment
� Cryptic entry: SSR DPQR
� Free flow text is not applicable
� Specific formatting is not applicable
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3/ Pricing
� Use automatic transaction
Note: these prices are subject to possible change. This an example of a FXG output
4/ Issuance
� Issue the EMDA in an ‘open’ status
� Do Issuance of the services:
� Combinated issuance for E-Ticket and services is possible:
� FA element created
5/ EMD display
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6/ Other Airline’s specificities (if applicable)
� NOTE:
This manual’s starting point is auto-pricing of DPQR services for
A5 flights based on ATPCO filed DPQR fares.
In case of a A5 Flight with another airline E-Ticket, please dial the local AF call center.
7/Service change rules
Case E-ticket &
EMD-A
Change Procedure / consequences
1. Flight rebooked to another date / flight nbr changes Try to revalidate and if not, than reissue.
Your SSR will be cancelled. Therefor a new
SSR should be inserted. The EMD should be
linked to the new SSR element.
A Travel Agent can not link the EMD to the
SSR. The travel agent has to call upon AF
Trade support to support him in this.
2. Ticket is voided -> EMD needs to be voided
Ticket is refunded. EMD needs to be refunded.
VOID has no consequence, it doesn’t appear
on the Sales report and HOTfile
3. Passenger changes his mind and rebooks ticket in a
lower class
No effect on the baggage tariff and the
Baggage EMDA needs to be refunded and
issue new
4. Passenger is re-routed voluntary
-> Journey is changed, so EMD can not be used for
new rtng
An EMD-A should always be re-issued if the
routing changes (even if the price is identical
as original routing).
The baggage EMD-A is filed as exchangeable
to allow this.
Your SSR will be cancelled as a consequence.
The Travel Agent needs to re-issue the Ticket
and the EMD.
5. Re-routed voluntary
-> Journey is changed, so EMD can not be used for
new rtng
Identical to item 4
6. Any involuntary flight cancellation. Passenger does
not travel
DPQR is refundable in this case
7. Involuntary re-booking to A5 flight A5 take care of the re-booking. ET and EMD
need to be re-issued.
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8 E-TICKET - REVALIDATION
PNR
Date change
PNR
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Repair
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9 VOIDING / REFUND /EXCHANGE OF E-TICKET
THAT HAS ASSOCIATED EMD-A
Service: Baggage (ABA) or ( DPQR)
In case of an error made by the agent and before Sales reporting moment
- VOID
PNR
VOID TKT / EMD
⇒ Do the void transaction
PNR
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REFUND
In case of an error made by the agent AFTER Sales reporting moment
- Refund via BSP Link (procedure)
Change of DATE
In case of a change of date
- Exchange Procedure execution (Travel Agent should refer to the Trade Support of AF to re-
associate the EMDA to the E-ticket)
EXCHANGE OF E-TICKET THAT HAS ASSOCIATED EMD-A
Re-association of the EMDA to the ET
- Exchange today so re-issue the ET and if possible to re-associate the EMDA to the ET the
Travel Agent should call Trade Support AF to assist in this).
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In case of an E-Ticket reissuance, irrespective if A5 E-ticket, there is a disassociation.
In case the routing and carrier stays the same, there is no need to create a new EMDA. As long
as the routing on the EMDA equals the routing on the ET, an EMDA can be re-associated
thanks to an update of the “In Connection With” box, in which the new E-Ticket number will
appear via the Re-assocation entry.
In case the routing on the EMDA changes, then the EMDA should be re-issued.
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10 LIST OF EMD ENTRIES
EMD QUICK REFERENCE GUIDE
TSM type P updates entries
TMX Delete TSM-P
TMF Remove change flag
TTM EMD issuance
EWD EMD display
TRF EMD refund
TRFU EMD refund update
TRFP Refund validation
TRFIG Cancellation of refund process
TRDC Cancellation, voiding
EMR EMD reprint
Transitional stored document display
TQM/M8 Display of the TSM number 8.
Delete a transitional stored document
TMX/M8,10,12-14 Delete TSM Type P 8, 10, 12, 13 and 14.
TMX/P1,3-7 Delete TSMs Type P of Passenger1 and
Passengers 3 to 7.
TMX/ALL Delete all TSMs Type P
TMX/M1,2 System deletes TSMs Type Ps 1 and 2.
Remove Change Flag (PC) of a TSM Type P
TMF/M1-3,5
Remove Change Flag (PC) for TSMs Type
P 1, 2, 3 and 5.
Issuance
TTM Issue an EMD from the Reservation System.
TTM/VT Force v-MCO issuance for EMDS
TTP/TTM/RT Issue e-ticket & EMD at the same time &
retrieve PNR.
TTM/M1-3 Selects TSMs 1 to 3
TTM/P1,3,4 Selects passengers 1, 3 and 4
TTM/P2/INF Selects the TSM of the infant associated to
passenger 2
TTM/L1,3-4 Selects line 1, 3 and 4
TTM1/M3 Select Transitional Stored Document 3 and
printer 1.
TTM/P3/TKT This option validates the PNR in order to
prepare the EMD issuance.
TTM/[email protected]/P1 Request the sending of the Passenger
Receipt of passenger1 to the specified Email
addresses additionally to the EMD issuance
TTM/EPR-EMLA/P2 Request the Sending of the Passenger
Receipt of passenger 2 to the Email
addresses specified in the APE PNR elements
additionally to the EMD issuance
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EMD display
EWD/EMD105-1234567890
EMD display of ticket number 125-
1234567890
EWD/L7 Display EMD from PNR by line number
EWDRT Re-display
EMD refund
TRF/L07 EMD Refund from a retrieved PNR
TRF/i-27 EMD Refund from a Sales Report
TRF105-2456897321/EMD EMD refund from an EMD number
TRFU/U500.00 Update EMD Refund amount used
TRFU/FP1CASH Update EMD Refund Form of payment
TRFP EMD refund panel: Validation
TRFP Update EMD Refund amount
TRFIG EMD refund process cancellation
EMD Cancellation
TRDC/L07
Cancellation of an EMD referred to in line 7
of the retrieved PNR
TRDC/27 Cancellation of item 27 of the Sales Report
TRDC/TK-8236300064 Cancellation by document number
EMD reprint on request
EMR/P1,3 Selects passengers 1 and 3
EMR/L7 Line selection
EMR/[email protected] Email sending to e-mail address
EMR/EPR-EMLA Email sending by referencing APE
EMR/EMD105-1234567890 Reprint of EMD number 105–1234567890