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Commercial BulletinPIN Nr. SUBJECT : 011/2006 : ELECTRONIC TICKETING ( ET )
This PIN supersedes PIN Nr. 010/2006. Effective March1, 2006, Garuda Indonesia has implemented Electronic Ticketing that valid for all Domestic sectors issued in Indonesia only. ELECTRONIC TICKET Electronic Ticket is a method to document the sale and track usage of passenger transportation without requiring the issuance of paper value documents. ELECTRONIC COUPON Means an electronic Flight Coupon or value document held in Garuda Indonesia database ELECTRONIC TICKETING (ET) Means the Itinerary / Receipt issued by or on behalf of Carrier, the Electronic Coupons and, if applicable, a boarding document ITINERARY / RECEIPT Means a document forming part of the Electronic Ticket which contains the information and notices required in accordance with Resolutions 722f and 722g 1. APPLICABLE FOR ISSUED ELECTRONIC TICKET (ET) 1.1. Segment is eligible for Electronic Ticket 1.2. All entire journey must be confirmed / open reservation is not allowed 1.3. ET is not applicable for Infant (OPTAT paper ticket) 1.4. ET is not applicable for group (maximum of 9 passengers in 1 PNR) 1.5. Name of passenger must be the same as identity card with photograph 1.6. Itinerary / Receipt will be given to passenger who uses ET 2. GA ITINERARY / RECEIPT .1. Itinerary / Receipt and Condition Of Contract must be given to every passenger 2.2. If a Passenger needs to print new Itinerary / Receipt then He/She must show his/her Identity card. GA Staff must verify his/her identification and update the data in the phone filed in the PNR 2.3. New Itinerary / Receipt will be given to passenger who changes reservation / route / reissue and the old itinerary Receipt must be disposed. 3.1. 3. ELECTRONIC COUPON STATUS O = Open for use Indicates the ET Flight Coupon (s) can be used for all coupon status updates (used for check-in, Refund, Exchanged, and revalidation). Fare & rules is adjusted to the applied rules. C = Checked-in) Indicates the passenger has secured a boarding pass E = Exchanged/ Reissued Indicates the value of ET Coupon(s) has been used in payment for a new transaction.
R = Refund Indicates the unused value of the ET flight coupon(s) has been returned/ remitted to the passenger / purchaser. F = Flown/ Used Indicates the journey associated with the ET flight coupon has been completed. V = Void Indicates cancellation of the entire electronic sale record. Void is only applicable all coupons have a status of O = open for use
4. REVALIDATION ETA change date / flight number on ET coupon without change name of passenger, segment or fare class and no additional charge. Fare & rules is adjusted to the applied rules. Travel Agent is not applicable to revalidation ET. Step of revalidation: Retrieve new PNR Verify Fare & Rules for new booking Entry of revalidation: FWV# NNxx#SGyy#TKzz#CPaa Note : FWV# NN..#SG.#TK # CP(Mandatory entry ) xx = name number base on PNR yy = segment number zz = ticket number aa= Coupon number Ensure the status coupon O on a Ticket Image for new ET flight coupon. If the changed segment and / fare class are DIFFERENT, the ET must be Exchanged. 5. EXCHANGE TICKET There are 3 Type of Exchange ET 5.1.1. Reissue / reroute ET with Additional Charge 5.1.2. Reissue / Reroute with No additional Charge 5.1.3. Reissue/ reroute with issued the balance MCO Type of Document Exchange 5.2.1. ET document can be exchanged to ET or Paper document. 5.2.2. Paper Document can be exchanged to ET 5.3. ET document can be exchanged to ET document 5.3.1 Verify Fare & Condition of Rules. 5.3.2 Form of payment : FWP#MPETK 5.3.3 Status coupon O=open for use will automatically changed to status E = Exchanged in the Old Ticket Image after ET print 5.3.4 Ensure that all ET flight Coupon number to be exchanged included in EX column 5.3.5 New ET Status coupon is O = Open for use 5.3.6 ET Image (FW*) with Status coupon E must be attached in the new ET Image for Sales Report. 5.3.7 Supervisor is responsible to verify a new status coupon and old ET Coupon status.
ET document can be exchanged to OPTAT Paper ticket 5.5.1. Verify Fare & Condition of Rules 5.5.2. Form Of payment: FWP# MPETK 5.5.3. Status coupon O = Open for use will automatically changed to status E = Exchanged after ET print 5.5.4. Ensure that all ET flight Coupon number to be exchanged included in EX column 5.5.5. Ensure that old status ET flight Coupon have been change to E = exchanged 5.5.6. ET Image (FW* ) with Status coupon E= Exchanged must be print and attached to the audit coupon Optat Paper Ticket for the Sales report 5.5.7. Supervisor is responsible to verify a status coupon ET OPTAT Paper document can be exchanged to ET document 5.5.1. Verify Fare & Condition of Rules 5.5.2. Form Of payment: FWP# MPTKT 5.5.3. The ET Status coupon O = open for use 5.5.4. Ensure that all ET flight Coupon number to be exchanged included in EX column 5.5.5. Print new ET Image (FW * ... ) 5.5.6. Optat paper Flight coupon attached to the Audit ticket image for the sales report 5.5.7. Supervisor is responsible to verify ticket exchanged REFUND ET 6..1 Exchanged ET to OPTAT paper ticket 6..2 Procedure refund apply 7.1. 7.2. 7.3. 7. VOID ET Cancelled reservation Void must be the same day of ticket issued before closing batch. Changed ET status coupon from O=open for use to V= Void Entry: FRPF # DN no ticket #SSX 7.4. 7.5. Print ET Image with status V and attached to the Counter Sales Report Supervisor is responsible for void ticket. 8. PASSENGER IDENTIFICATION Passenger identification with photograph is required for Check-in at the airport 9. SCHEDULE CHANGE Original booking / local reservation must be responsible to revalidation ET, if there is any schedule change
10. PENALTIES / CANCELLATION FEE / OTHER CHARGES / UPSELLING/UPGRADE10.1. Ticket can be reissue/ exchange and additional charges should be put in Tax coloumn with indicator XP (e.g IDR 50.000 XP. XP is not refundable) or 10.2. MCO can be issue for Up selling/ upgrade at the Airport only. Exchange coupon MCO attached Counter Sales Report. Passenger coupon keeps by passenger and show when check-in. 11. CHANGE NAME / CORECTION NAME Change / Correction Names for ET are not permitted.
12. GENERAL CONDITIONS 12.1. Every transaction reservation, staff will verify and update new data passenger in the PNR, eg: received, phone field, etc. 12.2. If DCS is open (FO), if any transaction voids ET / exchange ET without cancelled reservation, the void ticket number will generate to manifest. 12.3. ET image will store in Garuda database 12 months 12.4. Passenger E-ticket number is require to open ET image from data based Entry ET and Paper Ticket (OPTAT dan Manual)
No.1. 2. 3 4 5
SubjectPrint ET Display ET Image Display History ET Void ET (O-V) Revalidation
Entry Electronic TicketWT51, FTW FW* TST number or FW* E-ticket number FW*nnH Note : nn TST number FRPF # DN no ticket #SSX FWV# NNxx#SGyy#TKzz#Cpaa Note : xx = name number base on PNR yy = segment number zz = ticket number aa= Coupon number FRPC#ICagent nbr#AIpcc#DTdate FW*NN 1#LPpp / Note : NN1 = TST number 1 pp = R/O printer of FWP# MPETK in FWP# MPTKT.
Paper Ticket (optat /manual)WT71, FTW Agent Coupon Original or and Agent Coupon FRPF#DN no ticket#SSX Not Applicable
CSR Reprint Itinerary Receipt Form payment Exchanged
FRPC#ICagent nbr#AIpcc#DTdate Ticket
FWP# MP TKT ..
Any question, please contact JKTRZPGA Phone = 021- 5501412 Jidom = 2431 SITA Code = JKTQTGA E-mail = email@example.com firstname.lastname@example.org email@example.com Note :
This Commercial Bulletin published in Media Intranet Quality Assurance Commercial Directorate with adress http://niaga.garuda-indonesia.com If any question please do not hasitate to contact JKTDGCGA telp: 62-21-3520030 email: firstname.lastname@example.org
Jakarta, 02 May 2006 COMMERCIAL QUALITY
Commercial BulletinPIN Nr. SUBJECT : 013/2006 : E-Ticket Sosialization Manual for Domestic Travel Agent
Effective March 1, 2006, Garuda Indonesia has implemented Electronic ticketing that valid for Domestic sector issued in Indonesia only. ELECTRONIC TICKET Electronic Ticket is a method to document the sale and track usage of passenger transportation without requiring the issuance of paper value documents. ELECTRONIC TICKETING (ET) Means the Itinerary / Receipt issued by or on behalf of Carrier, the Electronic Coupons and, if applicable, a boarding document ELECTRONIC COUPON Means an electronic Flight Coupon or value document held in Garuda database ITINERARY / RECEIPT Means a document forming part of the Electronic Ticket which contains the information and notices required in accordance with Resolutions 722f and 722g 2. REQUIREMENTS TO ISSUE AN ELECTRONIC TICKET (ET) 3.1. Segment must eligible for Electronic Ticket 3.2. All entire journey must be confirmed open or waitlist segment is not allowed 3.3. ET is not applicable for Infant (OPTAT Paper Ticket) 3.4. ET is not applicable for group (maximum of 9 passengers in 1PNR) 3.5. Name of passenger must be the same as identity card with photograph 3.6. Itinerary / Receipt and condition of contract will be given to passenger
GA ITINERARY / RECEIPT 3.1. Itinerary / Receipt and Condition Of Contract must be given to every passenger 3.2. Request for a new or duplicate of Itinerary / Receipt must be made by presenting a valid ID card with Photograph (KTP, SIM, Passport, etc). Ticketing staff must verify passengers ID and update their data in the PNR accordingly. 3.3. A New Itinerary / Receipt will be given to a passenger who changes their reservation/reissue and the old itinerary Receipt must be disposed. 4. ELECTRONIC COUPON STATUS 3.1. O = Open for use Indica