elets 2nd ejharkhand summit 2016 - ak manocha, chairman & managing director, irctc
TRANSCRIPT
PRESENTATION
2
About IRCTC
Schedule “B” Mini Ratna Category –I PSU (proposal for Schedule A is under consideration)
Profit & Dividend paying from the first year of operation.
Major Service units of the Corporation are ISO Certified.
Net foreign exchange earner – INR 50 cr per annum excluding Maharajas Express income of
Rs 45 crores per annum through agents.
Deals on commercial terms with Ministry of Railways – payout of approx. INR 350 crore for
2015-16
BUSINESS PROFILE
TRAVEL & TOURISM
CATERING & HOSPITALITY
RAILNEER & WATER VENDING MACHINES
INTERNET TICKETING
Segment Wise Total Income –2015-16
5%8%
43%
26%
18%
Licence Catering
Rail Neer
Internet Ticketing
Tourism
Department Catering
TOURISM
VISION
“To become the leading provider of high quality Travel & Tourism services in the country”
Role
“Development and Promotion of Tourism in India & Abroad”
StrengthsTourism Arm of IR - Seats/Berths; Chartering ; Interface
ISO Certification
Pan India Presence - Zonal & Regional Offices
Hospitality Business
Internet Presence - Largest E-com website (21 million customer base)
All India Call Centre -139
IATA accreditation
National Tourism Award Winning Portal - (www.irctctourism.com)
Tie ups – Hotels / Cabs /STDCs
Products
DOMESTI
International
Inbound Outbound
Maharajas Express
Buddhist Train
Air Packages to SE Asia, SAARC and Mid East
Visa services
Air ticketing
Domestic
Rail Based Air Based Others
State Tirth trains
Bharat Darshan
Pilgrim Specials Trains
Election Special Trains
Charter Trains
Charter Coaches
Rail Tour packages (RTP) - VAT
3rd party FTR Trains and coaches
Educational trains – Gyanodayas
Educational Coaches - RMSA from NE
Hill Charters
Online air ticketing
Counter based air ticketing
Corporate travel
Air tickets
LTC
Visa services
Pkgs to religious & leisure destinations
Fixed departures
Customised
Land Packages
LTC tour packages
Customised Packages
Budget Hotels: New Delhi, Howrah, Puri & Ranchi
Educational Tours
MICE
Concierge services
Radio Taxi Services
Non commercial ventures ordered by the Railway Board viz. Vivekanand
Special, Sikh Special, Farmer Special, Gandhi Special, etc.
MAHARAJAS’ EXPRESS
The most luxurious train in the world
Fully owned by IRCTC
“Leading Luxury train in world” is awarded at World Travel Award.
MAHARAJAS’ EXPRESS
Commenced operations in January 2010
First & Only One of its kind with
Individual Climate Control in each passenger cabin.
Live television & CCTV cameras for all public areas
Pneumatic Suspension
Environment friendly toilets.
Direct International dial telephone facility in each passenger cabin.
Electronic smoke detection systems & Wi-Fi internet.
Most spacious passenger cabins across all categories.
Spacious toilets.
Four different categories of accommodation.
A Presidential Carriage.
Maharajas’ Express- Graphical View
A superior product
The Royal Journey options
The Heritage of India (07 Nights – 08 Days)Mumbai – Ajanta – Udaipur – Jodhpur – Bikaner – Jaipur –Ranthambore – Agra – Delhi
Treasures of India (03 Nights – 04 Days)Delhi – Agra – Ranthambore – Jaipur – Delhi
Gems of India (03 Nights – 04 Days)Delhi – Agra – Ranthambore – Jaipur – Delhi
The Indian Panorama (07 Nights – 08 Days)Delhi – Jaipur – Ranthambore – Fatehpur Sikri – Agra – Gwalior – Orchha – Khajuraho – Varanasi – Lucknow – Delhi
The Indian Splendour (07 Nights – 08 Days)Delhi – Agra – Ranthambore –Jaipur – Bikaner – Jodhpur – Udaipur – Balasinor - Mumbai
Carrying capacity of the Cabins / Suites
Room Category
Twin Double Total cabins/suites
Passenger capacity
Deluxe Cabin 15 5 20 40
Junior Suite 12 6 18 36
Suite -- 4 4 8
Presidential Suite (has a
Double and a twin room)
-- -- 1 4
TOTAL 43 88
Inclusions
All meals
Complimentary house wines, spirits and beers
Sightseeing with entrance and Camera fees
Gala Events
Services of tour director
Opportunity to meet Indian Royalty
Paramedic on board throughout
24 hour valet service
Free Wi-Fi on-board
Air Ambulance Service in case of emergency.
Deluxe Cabin
Junior Suite
Suite
Presidential Suite
Mayur Mahal Restaurant
Rang Mahal Restaurant
Kitchen Car
State of art kitchen car and capable of servinginternational delicacies from the various parts ofworld.
Equipped with modern equipments such as
Infra-red salamander
Combi-steamer
Gravity feed slicer
Counter-top fat fryer
Planetary mixer
Front loading dish-washer
Freezer cabinet
Safari Bar
Rajah Club
Tariff – 2015-16
Maharajas' Express
Deluxe Cabin
Junior Suite SuitePresidential
Suite
The Indian Splendour (8 D/ 7 N)
$5,980 $9,460 $13,800 $23,700
The Heritage of India (8D/7 N)
$6,840 $9,890 $13,800 $23,700
The Indian Panorama (8D/7 N)
$5,980 $9,460 $13,800 $23,700
Gems of India/Treasures of India (4
D/3 N)
$3,850 $4,950 $7,600 $12,900
INITIATIVES
Optional Itineraries: Two 3 Night/4 Days were introduced.
Qualitative improvements: Boat ride at lake Pichola in Udaipur was introduced, newdestinations Balasinor and Ajanta were introduced.
Feedback received: In 2012-13, off-board -3.70 & on-board - 3.80 on a scale of 04.
Revision of Menus: Efforts have been made to align the On-Board Menus with menus ofOff-Board venues and give more choice and variety guests.
Installation of RFID Locks: RFID locks have been installed in all rooms.
Sandouk – The Onboard Boutique: Tie Up with HHEC Ltd has been made for supply ofitems for Sandouk which includes customized ties and scarfs etc.
Training of Onboard Staff
State Special Trains
Sponsored by Governments of Madhya Pradesh, Chhattisgarh and Rajasthan.
Passengers are Senior citizens of the States (60 or above).
Cover various pilgrimages in the country such as Vaishno Devi, Ajmer, Shirdi, Tirupati,Rameshwaram, Dwarka, Somnath, Shikharji, Amritsar, Shravanbalgola, Valankini etc.
Years 2012-13 2013-14 2014-15 2015- 16 2016- 17 (up to
Aug 16)
Total Passengers
Booked96123 195884 113697 176439 113818
No. of Trips 97 208 121 185 117
Bharat Darshan
Serving common man/ people from rural area
Rs 500/- per day per person fixed in 2005
All inclusive package (Meals, stay, transport and rail fare)
Covers all major tourist destinations across India
3 rakes (West Zone, South Zone and North Zone)
Base fare per person per head -Rs. 800/- per day
Rolling stock/coaches in dire need of maintenance
Winner of the GMR Travel World Express Award 2010- Excellence in operations.
Pilgrim Special Tourist Trains
IRCTC has operated Special Tourist Trains for different Religious like Sikh Circuit, Buddhist Circuit, Jain Circuit, DhamYatra, Jyotirlinga Yatra, etc.
Recently, IRCTC has started the operation of Pilgrim Special Tourist Trains, which are announced in Rail Budget2014- 15.
Total number of passengers travelled on thirteen Pilgrim Special Trains are 6,451 and generated revenue of Rs. 8.62Crore approx.
Itineraries for the period of April & June’ 2015 has been finalised and uploaded on tourism portal of IRCTC i.e.www.irctctourism.com.
Election Special Trains 2014-15
IRCTC was nominated as single window service to book the FTR trains for movementof security forces across India during the General & Assembly Election (Mar-Feb’2015).
• During 2014- 15, IRCTC has successfully booked/ operated 322 trains for GeneralElections.
• During 2015- 16, IRCTC has operated 70 trains for Bihar, Assam (partial) & West BengalState Elections.
• During 2016- 17 (till Aug’16), IRCTC has operated 83 trains for Kerala, Tamil Nadu,Pondicherry & Assam State Elections.
Value added services
IRCTC is able to focus on FTRs as a distinct business segment and devote resources for ensuring proper service.
Tasks being handled:
Post booking coordination and liaison with Railways-
Train order issuance,
Ensuring rake availability in time.
Ticketing- railway ticket issuing and handover to party.
On the run- Different category services being planned… catering, cleaning, security, PAD services.
Coordination with Railways for right time running.
Tour Packages
Rail Tour package (RTP): All inclusive packages with confirmed Rail Reservation- Train Travel + Road Transport +Accommodation + Sightseeing + Meals
Land tour Package (LTP): Road Transport + Accommodation + Sightseeing + Meals
RTP with charter coach/train: IRCTC provides entire tour package services to the clients on full charter train orcoach.
Customized Tour packages: IRCTC provide tailor made or customised services to the client where all theservices are provided as per his/ her demand.
LTC Tour Packages: IRCTC provide LTC tour packages to Govt. employees.
Outbound Air Packages
Operation of Outbound packages started in 2013-14. IRCTC now operates packages Dubai, Thailand, Sri Lanka, Singapore, China, Switzerland, Pairs, Russia, Vietnam &
Malaysia, etc.
Year / Services 2012- 13 2013- 14 2014- 15 2015- 16
2016- 17 (up to Aug
16)
No of Pax 218 465 393 1,484 618
Domestic Air packages
• Domestic Air packages are operating from Chennai, Bangalore, Delhi, etc. to Shirdi,Goa, Andaman & Nicobar, Kochi, Pune, Coimbatore.
• During the year 2014-15, approx 915 passengers travelled with the total earning of Rs.117.67 lacs.
• During FY 2015- 16, approx. 3208 passengers travelled with total earnings of Rs. 4.45crores (includes fixed departure & helicopter ride Mumbai).
Year / Services 2014- 15 2015- 162016- 17 (up to
Aug 16)
No of Pax 915 3,208 1,091
Education Tours
Objective: “To provide packages with strong educational content & a caring environment to meet theneeds of educational institutions across the country.”
Theme: “Travel to Learn”
Educational Content- Link to syllabus, Science Museums, Botanical Garden, Quizzes and Games,Cultural Programs etc.
Areas covered: Delhi Government School Tour; SSA of Tamil Nadu; Kendriya Vidyalayas; Special Trainfor students of Delhi University, etc.
EDUCATIONAL TRAINSGyanodaya V was inaugurated by the Minister of State (Sports) and Minister of State (Home Affairs).
IRCTC have operated Special Train- Gyanodaya V for 850 students of Delhi University for project completion.
It covered the destinations and places of North East India like Guwahati, Manipur, Aizwal, Imphal, Tripura, Mizoram, Jorhat, kohima, Itanagar, etc.
Educational Tours-
Performance
Note:
*2,43,975 students in 2011-12; 1,07,794 students in 2012-13, 3,92,652 students in 2013-14 and1,71,522 students in 2014-15 have travelled through IRCTC under Delhi local tours of Govt. of Delhischools.
**Rs. 6.99 crores (excludes the earning of Rs. 4.21 cr. from Gyanodaya Train, operated by North Zone).
Year 2011-12 2012-13 2013-14 2014- 15 2015- 16
No. of Students
2,67,405* 1,31,589* 4,07,208* 1,83,975* 2,98,656
Corporate Travel Business
IRCTC ventured in the field of Corporate Travel in 2010-11 offering complete travel servicesincludes:
Air TicketingHotel Booking (International and Domestic)Cab RentalVisa assistanceOverseas Medical InsuranceForeign Exchange assistanceRailway E-ticketing
IRCTC has been authorized by Ministry of Finance to provide Corporate Travel services forMinistries/ PSUs.
Corporate Travel Business
Corporate Travel Services provided to 53 PSUs and 63 Ministries/ Govt.Departments till Mar’15 (FY 2013-14: New Client added 36 Ministries/ Govt.department and 11 PSUs and FY 2014-15: New Client added 20 Ministries/ Govt.department and 15 PSUs).
Promotional campaigns through direct marketing, Print Media, distribution of fliers andposters, etc.
Retiring Rooms, Wheel Chairs, Bed Rolls & Rail
Mitra Seva 2016-2017 approx figures till Aug’16
RETIRING ROOMS• 485 Stations covered, approx 2000 rooms covered • Total transaction from April : - 110000• Around 20 to 30% are kept offline by Railways
ONLINE BOOKING OF WHEEL CHAIR• 23 stations covered• Total persons availed the services from April: 3100
E- BEDROLL SERVICES• E-bedroll available at 5 stations• 2000 bed rolls and blankets supplied from April 2016
RAIL MITRA SEVA23 stations covered
Rail Mitra Seva
To facilitate Rail passengers at various Railway Station in providing taxi and porter services. Online booking of pick upand drop service is available on www.irctctourism.com website.
Pick up and drop services at 25 Railway Stations have been started by all Zones of IRCTC on a pilot basis.
List of Stations Currently available for online Reservation of Pickup & Drop Services
S NO Station Name Station Code
1 Ahmedabad ADI
2 Sabarmati Jn. SBT
3 Bhubaneswar BBS
4 Chandigarh CDG
5 Ernakulam Jn ERS
6 Guntur GNT
7 Guwahati GHY
8 Howrah HWH
9 Jaipur JP
10 Lucknow LKO
11 Lucknow Jn LJN
12 Mumabi Central BCT
List continued....13 Mumbai CST CSTM
14 Mysore MYS
15 Anand Vihar Terminal ANVT
16 Delhi DLI
17 Delhi Cantt DEC
18 Delhi Safdarjung DSJ
19 Delhi Sarai Rohilla DEE
20 Hazrat Nizamuddin NZM
21 New Delhi NDLS
22 Patna PNBE
23 Secundrabad SC
24 Tirupati TPTY
25 Vijayawada BZA
BUDGET HOTELS
Budget Hotels/Rail Yatri Niwases at New Delhi,Howrah, Ranchi, Puri on PPP model forrenovation, maintenance & operation for alicense period of 15 years.
Commissioned in the year 2007-2008.
NON-RAILWAY sites at Khajuraho &Bhubaneswar are with IRCTC for Construction ofBudget Hotels on PPP Model.
Development of Tourism in NE States
MoU with North Eastern States are progressively being signed.
Meeting held with Secretary Tourism and MDs of State TDCs for developingpackages to and from the states as well as for running of Bharat Darshan andState Special Trains
Development of Tourism in NE States-
Future Plans
Important Projects discussed and planned:
• Re-development of Guwahati station
• Setting up of Railneer Plant at Jagiroad, Guwahati
• Provision of Water ATMs
• Possibility of providing Cable Cars and Toy trains.
• Namma Toilets
• Skill Development & Tourism Training
• Glass Top Coaches
CATERING SERVICES
PRODUCTS
FOOD PLAZAS/FAST FOOD UNITS
MOBILE CATERING – RAJDHANI/DURONTO
CENTRAL KITCHEN
EXECUTIVE LOUNGES
NEW INITIATIVES
e-catering
e-wheelchair
Retiring Rooms
Present Status – Mobile Units (trains with pantry cars)
Total trains with pantry car on IR– 347
Awarded on Standard Bid Document by IR – 254**
Expiry of contracts – post 2019
Currently under IRCTC – 70 (26 Dept.:44 Licensee)
No. of trains currently with IR; continuing with extension for more than 5 years –trains advised to be handed over to IRCTC - 23
**Live contracts with IR to be transferred to IRCTC through assignment of contractswith exit option to the operator
RAILNEER&
WATER VENDING MACHINES
RAIL NEER
6 functional plants at Delhi, Patna, Chennai, Trivendrum (Parasala), Mumbai (Ambernath) & Amethi
2 more plants at Bilaspur and Nagpur to become operational by March 2017
Sanctioned plants at Ambala*, Lalitpur*, Ahemdabad, Nasik Road, Vijayawada, Farakka, Sankrail (Howrah), Hapur and Jagi Road(near Guwahati)
500 ml bottled introduced at few stations in Mumbai suburban area for trial purpose
Regular production at Ambernath plant will be started after successful trial
* Land yet to be provided by Railways.
Production Capacity
Plants Average Production capacity (Litre per day)
Nangloi 120000
Danapur 90000
Palur 150000
Ambernath 180000
Amethi 65000
Parasala 65000
Total 6.7 lakh litres per day (26% of IR demand)
Indian Railways demand 26 lakh ltr. per day
Water Vending Machines
37 contracts (14 licensees including Eureka Forbes, Kent RO, Ion Exchange etc.)in operation for installation of 2000 WVMs
500 WVMs commissioned so far. Target for 2016-17 is 1100 nos.
Tenders for another 400 WVMs under finalization (28.08.2016)
Type of stations covered - A1, A, B & C categories
Tenders for 2000 WVMs at D and E station due on 31.08.2016
Employment generation – 5000 direct and 15000 indirect.
NABARD and Ministry of Women & Child Development agreed to facilitateSelf Help Groups to operate WVMs at few stations.
INFORMATION TECHNOLOGY
Online ticketing (e-ticket & i-Ticket)Catering Tourism(Air, Package, Cars & Hotel)Tatkal BookingShopping Site – Online RetailPayment Gateways e-WalletLoyalty ProgrammeWeb Services Agent ModelsFTR (Full Tariff Rate for Coach & Train Booking)
Information Technology
IRCTC Services
Milestones (Launch Dates)
Railway Board Initiative : Oct-2001Assigned to IRCTC
I-Ticketing began : Aug-2002
E-Ticketing began : Aug-2005
Loyalty Programme : Feb-2006
Agent Booking : Apr-2006
e-Wallet Launch : 08-Nov-2013
IRCTC Lite : 10-Jan-2014Retiring Room Booking : 13-Jan-2014QR codes on ERS : 28-Apr-2014Dynamic Fare Spl. Train : 21-Dec-2013Booking-visually impaired: 13-Jan-2015Phy. Challenged persons : 29-Jan-2015
Windows App : 12-Sep-2013
Blackberry App : 28-Aug-2014
Android App : 10-Oct-2014
IOS App : 10-Jan-2015
SMS Based Ticketing : 28-Jun-2013
USSD based booking : 28-Jun-2013
COD (Cash on Delivery) : 03-Feb-2015
NGeT System : 28-Apr-2014ASI System : 26-Dec-2014e-Catering : 28-Jan-2015FTR (Coach & Train) : 28-Jan-2015Phy. Challenged : 29-Jan-2016Online e-bedroll service : 01-Feb-2016IRCTC-OYO Hotel : 18-Feb-2016
Daily Saving of 2,50,000 man days of Public.Reduced pressure on local transport system and saving of fuel and foreign exchange of fuel.
Daily saving of 5,00,000 paper tickets and associated environment.Saving of 3333 man power force daily to railways.Saving of 1667 PRS counters to railways & associated cost of administration
Saving to Nation & Railways
Corporate Social Responsibility
Construction of Namma Toilets
25 Namma toilets being constructed under CSR for 2015-16
Toilets installed at Katra, Jammu, Mumbai (Khar Road).
Work in progress at Mumbai (Andheri), Amritsar, Varanasi and Manduadih.
Work will be taken up at Mumbai (Bandra) and Lucknow.
8 Namma Toilets awarded in August 2016 for provision at Pilibhit, Allahabad, Sarnath, Surat, Thane, Matunga, Mumbai Central and Lok Manya Tilak Terminus.
21 Bio Toilets for provision in Banihal-Baramula and Guwahati-Lumbdingsections. Tender opening on 13-09-2016.
Focus on CSR - Sustainable Model
Expending approx100% on Railway Projects CSR Toilets Water ATMs at D E and F stations
MNCs and large corporate can work with Self Help groups to monitor, maintain and measure impact and provide CSR funds for CAPEX and AMC.
Such corporate will sustain these low traffic stations with high citizen impact by selling beverages etc. with revenue sharing with SHGs.
THANK YOU