elnk business mpls sip overview
DESCRIPTION
For more information about our IT Services visit http://www.earthlinkbusiness.com/. Scott Bridwell | 877.764.8656 | [email protected]TRANSCRIPT
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EarthLink MPLS Network Solutionsfor
Presented by Scott BridwellChannel Manager / Partner Channel
877 764 8656 | [email protected]
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2A history of innovation and market leadership
1994EarthLink founded
1997IPO (NASDAQ)
2000MindSpring merger, PeoplePC acquisition
2004First major ISP to offer voice
2006 New Edge acquisition
ISDN, Frame Relay,
Dial Up
High Speed DSL(Major cities)
High Speed DSL(Nationwide)
Voice + Data over IP
Secure Managed Networks
VPN
Cloud & IT Services
2010DeltaCom acquisition 2011
One Communications, Logical Solutions, Business Vitals, xDefendersSynergy acquisitions
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Company SummaryStrong Financial Position
EarthLink (NASDAQ: ELNK) has generated over $1 billion dollars in revenue over the
most recent twelve months and is well-positioned to strategically support the needs of
customers going forward.
Stats & Facts• Customers: Over 1.6 million• Revenue: Over $1 billion (most recent 12 months)• Employees: Over 3,000• EarthLink Business Infrastructure:
o Operates a nationwide IP network with underlying fiber assets in 30 of
the top 50 MSAs in the countryo 1,322 Central Offices nationwideo Fiber Optic Network
− 27 states− 71 Metro Rings− 55 IP and circuit-based switches− Over 28,000 Miles in Total Fiber Transport
4Comprehensive product portfolio
Core IP Voice and Data ServicesVoice: Hosted Voice, Integrated Access, SIP Trunks and PRI
Data: MPLS, Internet Access, Blended Access Options
Managed Security Services Network and Cloud, Endpoint and Device, Compliance and Monitoring, Business Continuity
Managed Support ServicesManaged IT
Remote Tech Care (1H 2012)
Virtualization ServicesCloud Hosting
Dedicated ServerDisaster Recovery
Web Hosting
Application ServicesSecure Email
Archiving/Encryption
CollaborationDatabase
Portals / ToolsEarthLink
Data Center Services
Colocation
Integrated to ensure security, reliability, and performance
5Deep industry expertise
Transport &Logistics
Financial Services
Retail
Government Other Industries
Healthcare
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Nationwide network
• One of the largest private backbone networks in the U.S., >90% coverage• Secure MPLS network with blended access and SLA guarantees with CoS/QoS• Platform for carrier business, with AT&T, Verizon and Sprint as major customers
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Performance• High speed fiber network between all
locations
Security• Private MPLS extending from the
customer to EarthLink data centers
Reliability• Redundant, standardized storage area
network (SAN)• Hardware-based SAN replication
between sites for data and applications• Disaster recovery offering with Site
Recovery Management (SRM)
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Secure, fully redundant data centers, connected by a nationwide private network
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EarthLink Business supplies many carriers with xDSL access elements nationwide, including:
Our Carrier Customers
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Blended MPLS Network DiagramCanadian
Office(ADSL)
ApplicationExchange
Internet
Earthlink Busniess Core
MPLS NetworkBranch 1
(PPP/Metro T-1)
Branch 2(DSL)
Branch 3(Frame T-1)
Host Location(DS-3)
Branch 4(Wireless)
Data Center(Ethernet)
Remote Office(Cable)
IPSec
IPsec
POSProviders
VoIPProviders
CloudComputingProviders
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Blended MPLS – Industry Firsts• MPLS over ADSL
– Up to 6 classes of service on ADSL– Honored edge-to-edge– Flexible tagging options– Seamless integration into MPLS T1 network
• MPLS over Wireless Data– Alternative to high-priced fill in– Wireless and terrestrial network on one contract– Perfect for backup: True diversity without wireline– Nationwide 3G Network– Secure and private
• Never touches the public Internet• CDMA standard
– Comparable to DSL speeds• Download speeds between 400-800 Kbps• Upload speeds between 300-400 Kbps
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Backup Options Overview
• The router will use a dynamic routing protocol or other mechanism to determine that the primary access has failed
• The backup access will be activated (if required)• Traffic will then be sent over the backup access
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MPLS over Wireless Data Wireless data access fills a gap between high priced or low speed solutions and it provides true diversity from traditional wireline (loop-based) services. The diagram below illustrates wireless access
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New Edge Networks and Deltacom have combined to form EarthLink Business.
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Managed Router Service and myLink
• 24x7 technical support with simple, self-service access to real-time performance data• Circuit utilization, discard and error
packets• Open, update, and monitor service
tickets• Network status via Google Maps app
and one-click toolbar• Live chat with Customer Care• Online invoicing and bill pay• Robust reporting capabilities
• Proactive, automatic outage detection and resolution• 24x7 Ping monitoring• Outage triggers service ticket• Proactive email notification for outage
and resolution
Manage network orders, handle service tickets and access valuable business tools via myLink, the EarthLink Business centralized portal.
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Mylink Portal – Dashboard Components
• Account Info• Quick Links• Order Status• Billing• Service Tickets• Most Active
Data Circuits• News &
Updates
Ability to update location for 911
15EarthLink SIP Trunking: Overview
EarthLink SIP Trunking uses Session Initiation Protocol signaling and a native IP-based facility to manage all voice traffic between a customer's IP PBX platform, EarthLink MPLS or public network, and the Public Switched Telephone Network (PSTN).
Features include:• Secure, redundant, carrier-class infrastructure• Standard or aggregate trunking configurations• Comprehensive service features, including local/LD/toll-free, caller ID,
E911• Network flexibility, with delivery over multiple access types• Seamless, integrated failover and disaster recovery• Efficient management and reporting with MyLink portal• End-to-end implementation support including site-by-site porting
16EarthLink SIP Voice Infrastructure
• Nationwide IP Network– Cisco Core (CRS1), Cisco Edge (7600)– MPLS Backbone used to route voice and
data traffic with CoS
• Call switching– Universal Media Gateway (UMG)
Class 4 switching (Tandem / Trunking)Class 5 switching (Features)
− MetaSwitch Call Feature Server (CFS)Class 5 features provided by PBX in trunking environment
• Enhanced feature server− MetaSphere Enhanced
Application Server (EAS)
• SIP security and control– ACME Packets Session Border
Controller (SBC)Secure messaging for customer-facing and internal networks; management and control of SIP behavior on a per deployment basis
• End-to-end call flow monitoring; VOIP/SS7 probes− Empirix
MetaSwitch Call Feature ServerUX9024
MetaSwitch Media GatewayUMG3510
17SIP Business Continuity
• Load Balancing– Balance traffic between Birmingham and Colorado
• Physical Layer Failover– Automatic failover between trunking into datacenters– Each datacenter connection capable of supporting
entire load
• Auto Reroute– Automatically reroutes traffic to another number if
primary connection is lost
18Network Management and Maintenance
• Highly integrated NMS systems• 24x7 monitoring & alerting
– Pings the customer WAN IP address every 5 minutes– Unacknowledged pings automatically opens a service ticket – Customer alerts via phone /email/text, and MyLink interface
• 24x7 access to maintenance technicians – Redundant, 24x7 U.S.-based NOCs
– Trouble calls answered by dedicated technicians, all based in the U.S.
• Executive-level escalation• Secure MyLink Portal
– Billing and ordering status– Open and monitor service tickets, reporting– One-click up/down status of all data services– Embedded Google Maps app for detailed drill-down
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Service Level Agreements
SLA Compensation
Loop MTTR - DS1/DS3 4 Hours 15% MRC
Loop MTTR DSL 18 Hours 15% MRC
Install DS1/DS3 45 Business Days 15% MRC
Install DSL 30 Business Days 15% MRC
CPE MTTR
Next business day if isolated to the CPE by 2
P.M. PST 5% MRC
Network Availability (Core Network) 99.999% 15% MRC
Latency (Round trip, P2P Core Network) 45ms 15% MRC
Data Delivery Ratio (real time) 99.9% 15% MRC
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Project Management
• Keeps project on schedule
• Coordinates EarthLink Business’s internal resources: circuit
provisioning, equipment install, networking testing
• Outlines project roles and responsibilities: inside wiring, building
access, address corrections, definition of demarcation point, etc.
• Serves as the point of escalation during network implementation
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Key Differentiators
• Leading IP infrastructure• Nationwide footprint• Solid Nationwide Network with Industry leading Redundancy • Robust product set, customizable solutions • End-to-end bi-directional CoS over asynchronous access elements • Diverse Wireless back-up options over private MPLS• Personalized support - an extension of your IT staff• Online portal will consistently monitor your network and automatically open
trouble tickets• Proven service provider across multiple industries• EarthLink growth engine with access to capital for network upgrades, new
technologies
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Thank You!
Presented by Scott BridwellChannel Manager / Partner Channel
877.764.8656 | [email protected]
In closing…