email in a mobile world by matt mcneill

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Email in a mobile world

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Presentation delivered at the Digital Marketing Show 2013 (www.digitalmarketingshow.co.uk)

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Page 1: Email in a Mobile World by Matt McNeill

Email in a mobile world

Page 2: Email in a Mobile World by Matt McNeill

@signupto

Page 3: Email in a Mobile World by Matt McNeill

SMSEmail

FacebookGoogle+LinkedInTumblrTwitter

Pinterest

0 1,750 3,500 5,250 7,000

2103 Active Users (Millions) 2012

Is email still relevant?

@signupto

Page 4: Email in a Mobile World by Matt McNeill

@signupto

YES!

Page 5: Email in a Mobile World by Matt McNeill

67% of marketers say email is their most

successful digital marketing activity (CMO Council)

@signupto

Page 6: Email in a Mobile World by Matt McNeill

Why?

•Personal & private •Non proprietary •Save for later

@signupto

Page 7: Email in a Mobile World by Matt McNeill

27% of email opens were mobile in 2011(Knotice, H2 2011)

73%

27%

Mobile Desktop@signupto

Page 8: Email in a Mobile World by Matt McNeill

47% of email opens are mobile today(Litmus, October ’13)

53% 47%

Mobile Desktop@signupto

Page 9: Email in a Mobile World by Matt McNeill

but this will reach 60% by late 2014

40%

60%

Mobile Desktop@signupto

Page 10: Email in a Mobile World by Matt McNeill

Email is mobile marketing

@signupto

Page 11: Email in a Mobile World by Matt McNeill

50% +of all mobile purchases are triggered by email

(Exact Target)

@signupto

Page 12: Email in a Mobile World by Matt McNeill

33% use mobile to screen their emails (STEEL)

70% of users will just delete if it doesn’t look good (Blue Hornet)

@signupto

Page 13: Email in a Mobile World by Matt McNeill

but...

@signupto

Page 14: Email in a Mobile World by Matt McNeill

@signupto

Page 15: Email in a Mobile World by Matt McNeill

18%of emails are optimised for mobile

(Experian)

@signupto

Page 16: Email in a Mobile World by Matt McNeill

How to optimise for mobile

@signupto

Page 17: Email in a Mobile World by Matt McNeill

Simple: design for mobile as

the target platform

@signupto

Page 18: Email in a Mobile World by Matt McNeill

Better: Responsive design

•Adapts to fit the viewing device (mostly) •Uses CSS media queries •Hide, resize or show different elements

@signupto

Page 19: Email in a Mobile World by Matt McNeill

@signupto

Page 20: Email in a Mobile World by Matt McNeill

Key considerations •Small viewing area •Single column •Short attention span •Clear call-to-action / large interaction area •Optimise your subject line and pre-header •Make sure your site works well on mobile!

@signupto

Page 21: Email in a Mobile World by Matt McNeill

@signupto

Page 22: Email in a Mobile World by Matt McNeill

@signupto

Make things easy

Page 23: Email in a Mobile World by Matt McNeill

When’s best to send?

@signupto

Page 24: Email in a Mobile World by Matt McNeill

We looked at a few billion emails and...

@signupto

Page 25: Email in a Mobile World by Matt McNeill

12am 1am 2am 3am 4am 5am 6am 7am 8am 9am 10am 11am 12pm 1pm 2pm 3pm 4pm 5pm 6pm 7pm 8pm 9pm 10pm 11pm

Opens Clicks

Time of day - 3pm

@signupto

Page 26: Email in a Mobile World by Matt McNeill

Monday Tuesday Wednesday Thursday Friday Saturday Sunday

Opens Clicks

Day of week - Thursday

@signupto

Page 27: Email in a Mobile World by Matt McNeill

But even better...

@signupto

Page 28: Email in a Mobile World by Matt McNeill

@signupto

Page 29: Email in a Mobile World by Matt McNeill

Let people decide when’s best for them

@signupto

Page 30: Email in a Mobile World by Matt McNeill

!

@SIGNUPTO WWW.SIGNUPTO.COM