email marketing uk legal and isp landscape
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UK Email Marketing: ���Legal and ISP Landscape
Riaz Kanani, Founder @riazkanani
Disclaimer: The materials available at this presentation are for informational purposes only and not for the purpose of providing legal advice.
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Public Perception “I am going to read out a list of issues that could be considered of social importance. Please tell me how concerned you are about each of the following issues.”
Source: Information Commissioner’s Office
2007 2008 change since 2004
Preventing crime 94% 94% +11%
Protecting personal details 92% 94% +34%
The National Health Service 91% 88% +13%
Equal rights for everyone 89% 88% +28%
National security 89% 87% +23%
Education 88% 87% -1%
Environmental issues 86% 87% +32%
Freedom of speech 86% 85% +27%
Unemployment 80% 83% +66%
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Relevant Acts
• The Privacy and Electronic Communica?ons (EC Direc?ve) Regula?ons 2003
• The Data Protec?on Act 1998
• Don’t forget.. individual ISP requirements
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When can you send?
• If I consent to receive it, or • If you collect my contact details and:
– it was in the course of a sale or nego?a?ons for a sale
– The marke?ng is for your own similar products or services
– You give me the opportunity to opt out now and in the future
Source: Information Commissioner’s Office
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Required Information
company registra?on number place of registra?on registered office address text must be legible PO box not sufficient
Source: http://www.out-law.com/page-7594
Companies must display in the email footer:
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Best Practice guidelines • Provide a statement of use when you collect details. Put this in an
obvious place or make sure it has to be read before individuals submit their details.
• Make sure you clearly explain what individuals’ details will be used for. • Do not have consent boxes already ?cked. • Provide a simple and quick method for customers to opt out of
marke?ng messages at no cost other than that of sending the message. • Promptly comply with opt-‐out requests from everyone, not just those
from individuals. • Have a system in place to deal with complaints about unwanted
marke?ng. • When you receive an opt-‐out request, suppress the individual or
company details rather than dele?ng them. This way you will have a record of who not to contact.
Source: Information Commissioner’s Officer
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• Use DKIM authen?ca?on
• Separate transac?onal and marke?ng messages by IP address
• Use a consistent from address
• Do not link to IP addresses
• Don’t include web forms, Javascript or embedded objects
• Be CAN-‐SPAM compliant wherever you are in the world
• Privacy Policy on website
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• Use DKIM authen?ca?on • Separate marke?ng and transac?onal messages • Provide a clear unsubscribe link • Be CAN-‐SPAM compliant wherever you are in the
world • Opt-‐in informa?on, including how an email
address was obtained, the date/?me of opt-‐in, and the IP address the user opted in from must be made available on request.
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• Use SenderID framework and SPF authen?ca?on
• New IPs need to build a reputa?on over a few weeks
• Avoid using IP addresses for links • Clear unsubscribe
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Reference links
Informa?on Commissioner’s Office guidelines: h`p://www.ico.gov.uk/what_we_cover.aspx
DMA Best Prac?ce Resources h`p://www.dma.org.uk/informa?on/inf-‐prac?ce.asp
Email Marke?ng Reports h`p://www.email-‐marke?ng-‐reports.com/canspam/uk/
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THANK YOU.. QUESTIONS? Riaz Kanani, Founder @riazkanani [email protected]