emailett 190713
TRANSCRIPT
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Why is email etiquette important?
We all interact with the printed word as though it has
a personality and that personality makes positive andnegative impressions upon us.
Without immediate feedback your document can
easily be misinterpreted by your reader, so it iscrucial that you follow the basic rules of etiquette to
construct an appropriate tone.
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Email etiquette
Write a meaningful Subject. If required, correct the
Subject while replying or forwarding.
Write a salutation for each new subject email.
Talk about One Subject per Email message only.
End your mails with Thanks or Regards.
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Email etiquette
Signature format for New Messages
Your Name , Designation
Company Name, Office Address
Phone + 91 XXXX (Dir), XXXX (Ext XXX), XXX(Fax)
Website :
Signature format for Replies / Forwards
Your Name , Designation
Company Name
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Email etiquette
Try to keep the email brief (one screen length).
Check for punctuation, spelling, and grammatical
errors
Use caps when appropriate.
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Email etiquette
When you are
writing directions orwant to emphasize
important points,
number your
directions or bulletyour main points.
For example,
1) Place the paper in drawer A.
2) Click the green start button.
Another example,
Improve customer satisfaction. Empower employees.
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Email etiquette Write in a positive tone
When you complete the
report. instead ofIf you
complete the report.
Avoid negative words
that begin with un, non,
ex or that end with
less (useless, non-
existent, ex-employee,
undecided).
Use smiles , winks ;),
and other graphicalsymbols only when
appropriate.
Use contractions to adda friendly tone.
(dont, wont, cant).
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Email etiquette Send mails to intended
recipients only. Avoid copying
mails to unwanted people.
Do not default to Reply All.
As far as possible, do not
forward the email trail tounwanted recipients.
Read all the emails in the trail
thoroughly before forwarding.
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Email etiquette Don't leave out the message thread.
When you reply to an email, you must include the original
mail in your reply, in other words click 'Reply', instead of
'New Mail'.
Reply the mail swiftly.
Answer all questions, and pre-empt further questions.
Not answering all the questions in the original mail will
further increase the mail communication and thus can be
more frustrating and waste of time.
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Email etiquette
Always keep the language polite, formal & professional.
Avoid discussing private concerns and issues.
When conflict arises, speak in person with the one with
whom you are in conflict.
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7/30/2019 EMAILETT 190713
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Email etiquette There are times when you
need to take your
discussion out of the
virtual world and make aphone call.
If things become very
heated, a lot of
misunderstanding occurs,or when you are
delivering very delicate
news then the best way is
still face-to face.
http://www.google.co.in/url?sa=i&rct=j&q=email+etiquette&source=images&cd=&cad=rja&docid=w5q0Ew8u0nar0M&tbnid=LzzyFmWdJ1ie7M:&ved=0CAUQjRw&url=http%3A%2F%2Fofficeneeds.sulekha.com%2Ftactics-for-progressive-business-email-etiquette_592606_blog&ei=nATpUZ2CK4mTrgfXt4GIBA&bvm=bv.49478099,d.bmk&psig=AFQjCNGwS8UnZNeIdPoaoFUK2V46KphY7A&ust=1374311679262181http://www.google.co.in/url?sa=i&rct=j&q=email+etiquette&source=images&cd=&cad=rja&docid=w5q0Ew8u0nar0M&tbnid=LzzyFmWdJ1ie7M:&ved=0CAUQjRw&url=http%3A%2F%2Fofficeneeds.sulekha.com%2Ftactics-for-progressive-business-email-etiquette_592606_blog&ei=nATpUZ2CK4mTrgfXt4GIBA&bvm=bv.49478099,d.bmk&psig=AFQjCNGwS8UnZNeIdPoaoFUK2V46KphY7A&ust=1374311679262181 -
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Email etiquette
Use acronyms sparingly.
Set your system clock right.
Be extra cautious while sending, replying or forwarding
mails to outsiders.
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Do not make personal remarks.
Mark confidential matters as Confidential for
addressee only on the first line of the email.
Whenever you receive such Confidential email, it is notsuppose to be forwarded.
Email etiquette
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Email etiquette
Don't forward virus hoaxes and chain letters.
Don't reply to spam.
Do not request delivery and read receipts.
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Email etiquette
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