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Embed analytics and automation in end user support to enhance productivity, experience while reducing costs

End-user computing ► Solution ► Portfolio

End-user experience

Transparency and insights to

enterprise

Future work place

Cost optimization

End-user productivity

• Provide personalized services through user segmentation

• Culturally aligned support model, through a near shore, offshore and onshore solution with multimedia channel offerings

• Service desk automation driving faster resolution

• Provide end to end view and ownership by implementing our global service integrator framework

• Embedding analytics to provide business outcome focused insights

• Driving initiatives such as BYOD that increases end point independence

• Leverage smart machine capabilities to replace traditional support model

• Bring in consumer self service experience to enhance self service utilization

• Implement effective end point management processes and tools integrated with ITSM

• Automate system administration and asset optimization effectively

• Continuous improvement driven through a combination of analytics and ShiftLeftSM strategy

• Advance self support strategies such as peer to peer support through enterprise social networks and mobility enabled support services