embedding bce

John Burke

Embedding Business & Community

Engagement (BCE)

Business & Community Engagement Employer Engagement Business Development Partnerships and Collaboration Knowledge Exchange / Transfer Continuing Professional Development Public Lectures, Performances, Festivals Museums, Libraries, Shared Facilities Voluntary and Community Work

The Embedding BCE Project Identify the key business processes and

system implications Produce case studies and Development Plans Produce an infoKit to help others do the same Develop the understanding and role of central

functions in supporting BCE operations

The Project Methodology One-to-one interviews Impartial, open and frank discussion How BCE is supported by core business

functions and processes Balance of agenda Perceptions not necessarily reality Case study production

Self-Evaluation Exercise Half-Day discussion-based workshop Workbook tool based on EFQM Beta Model A managed conversation Scoring - dealing with pockets of good/less

good practice Strengths, weaknesses, areas for

improvement

Development Plans Prioritisation of Areas for Improvement Identifying resources and risks Meshing with existing development work Work in progress

Structure Policy and Strategy Processes and Systems Partnerships and Resources Roles and Skills Customer Perceptions Key Performance Results

Policy and Strategy Strategies exist or are being written Lots of directed effort but some emergent

activity exists Senior Management are given overall

responsibility Not all areas perceive themselves (or want

to be) involved

Processes & Systems Central co-ordinating units Finance HR IT and Information Systems Facilities Management Libraries

Partnerships/Resources Funding Partnerships Strategic Partnerships Commercial Partnerships Knowledge Exchange Partnerships Knowledge Transfer Partnerships CPD Partnerships Collaborative Training Partnerships The Public

Roles and Skills Language and The Fear Factor Attitudes to Commercialism Marketing is 2-way Internal Communications and Engagement Placing a Value on Knowledge

Customer Perceptions Measuring Participation Rates Qualitative Measurement Measuring changes to working practices

Performance Results Statutory Returns Problems of Measuring Impact External Benchmarking and Evaluation Working to Standards Setting the Targets

Links and Contacts http://jiscinfonet.ac.uk/infokits/embedding-bce

http://www.jiscinfonet.ac.uk

[email protected]

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http://jbep.blogspot.com (John Burke’s Education Project blog)