embracing fintech
TRANSCRIPT
Webinar: Embracing FinTechBy @joukpleiter and @jelmerdejong
Webinar: Embracing FinTech
§ Slides and recording will be shared within 48 hours
§ Q&A and feedback:§ Use the Chat/Questions box in your GoToWebinar panel§ Participate on Twitter: #backbase
Logistics
Webinar: Embracing FinTech
Disruptors - Shift in Competitive Landscape
Webinar: Embracing FinTech
Direction : Unbundling or Bundling?
Webinar: Embracing FinTech
Direction : Enemy or Friend?
Webinar: Embracing FinTech
The Future of Banking
Alessandro Hatami, published on Banknxt.
Scenario 1Better Bank
DigitalBankingInterface
Legacy Banking Platform
Scenario 4Omni-Channel Bank
FullOmni-Channel
BankingInterface
Fintech ProvidersFintech ProvidersFintech Providers
Core Banking Platform
Scenario 3Distributed Bank
BankingServices
Aggregator
Fintech ProvidersFintech ProvidersFintech Providers
Scenario 2New Bank
Built-for-Digital Banking Platform
customers
Forms Challenges Banking as a Service (BaaS)
Banking as a Service (BaaS)
Banking as a Service (BaaS)
Outside-in Approach : Start with Customers
Seamless Customer Journey
Technology Systems Processes
Mind Device Interactions The Bank
Banking as a Service (BaaS)
And Integrate with any Back-End
Leverage existing and new Systems
Technology Systems Processes
Mind Device Interactions The Bank
Banking as a Service (BaaS)
Vertical monoliths vs Horizontal Layers
Banking as a Service (BaaS)
What is Banking as a Service?
Omni-Channel Banking Layer
BaaS
Digital Banking Capabilities
Banking as a Service (BaaS)
From Channel Islands to Omni-Channel
Banks will move from Channel Islands to Omnichannel Banking. This is not about just technology, it's about the path to great customer experience (CX) across all channels, using the right customer touch-point at the right time.
Forrester Market Wave for Omni-Channel Banking Solutions
User Experience
BaaS - Banking as a Service
Existing Core
Systems
IDM Systems
Digital Banking Services
Customer Experience Services
On-Premise ---- Cloud
CRM Systems
Retail BankingBusiness BankingWealth Management
API
API
User Experience
User Experience
Banking as a Service (BaaS)
Banking as a Service (BaaS)
Platform and/or Turn-Key
Platform = Freedom + Flexibility Turn-Key = Speed + Economics
Forms Challenges FinTech – API Innovation
FinTech – API Innovation
API – Monetize your / 3rd party Assets
Your Systems
3rd Party Systems
FinTech – API Innovation
Goal – Create 10x Better Applications
User First | User Centered
API LayerConnecting to 3rd parties,
Selecting the best offer / service
Omni-ChannelDigital Banking
Experience
FinTech – API Innovation
Digital Banking Services
UX
Customer Experience Services
UX UX UX
API API API API
FinTech – API Innovation
FinTech – API Innovation
Digital Leaders : Agility & Continuous Innovation
Forms Challenges Start your FinTech Journey
ACCELERATORS
Security
Accelerators - Security
Face / Voice Authentication Partner
Accelerators - Security
Eye Scan Authentication Partner
ACCELERATORS
Communication
Accelerators - Communication
Text and Video Chat Partner
Accelerators - Communication
Secure Documents & Collaboration
ACCELERATORS
Retail
Accelerators - Retail
PFM will be accelerated by PSD2
Account Information Service Provider
NEW - AISPAccount InformationService Provider
Accelerators - Retail
Personal Finance Management
Accelerators - Retail
Payments will change with PSD2
Account Information Service Provider
NEW - PISPPayment InitiationService Provider
Accelerators - Retail
Peer 2 Peer Payments (API) Partner
Accelerators - Retail
Bill Payments (API) Partner
Accelerators - Retail
Loyalty – Reward Points Partner
ACCELERATORS
Wealth Management
Accelerators – Wealth Management
Robo Investor / Robo Advisor Partner
Accelerators – Wealth Management
Market Data Partner
ACCELERATORS
Business Banking
Accelerators – Business Banking
Business Finance Management Partner
Accelerators – Business Banking
Invoice Management Partner
Accelerators – Business Banking
Business Loans Partner
Forms Challenges We are Backbase
We are Backbase
Our mission is to help Financials to Create, Manage, and Optimize Omni-Channel Customer Interactions.
We Deliver Omni-Channel Digital Banking
Existing Core
Systems
IDM Systems
Digital Banking Services
Customer Experience Services
CRM Systems
WebWidgets
MobileSDK
NativeWidgets
Banking Ready to Go Retail BankingBusiness BankingWealth Management
Payments Trading-FX Lending Blockchain
We are Backbase
We are Backbase
Backbase = Omni-Channel Banking Leader
Forrester Market Wave for Omni-Channel Banking Solutions Jost Hopperman (September 2015)
“Backbase leads the Pack”.
ü Broad business capabilities, ü Rich customer experience, ü Very solid technology and
architecture
We are Backbase
Our Mission: Make you a digital leader
We are Backbase
Backbase presents:
Omni-channel bankingThe digital transformation roadmap
All you need to create the 10x better bank.
- 15+ executive interviews- 100+ survey respondents- 7 habits by Roberto Ferrari
See @backbase on Twitter.
Questions?#Backbase
@joukpleiter & @jelmerdejong
www.backbase.com
Thank you!@joukpleiter & @jelmerdejong