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EMC Enterprise Storage

EMC Corporation 171 South Street, Hopkinton, MA 01748-9103Corporate Headquarters: (508) 435-1000, (800) 424-EMC2 Fax: (508) 435-5374 Service: (800) SVC-4EMC

EMC NavisphereEvent Monitor

Version 5.X

ADMINISTRATOR’S GUIDEP/N 069001037-01

EMC Navisphere Event Monitor Administrator’s Guideii

Copyright © 2000, 2001 EMC Corporation. All rights reserved.Printed May 2001

No part of this publication may be reproduced or distributed in any form or by any means, or stored in a database or retrieval system, without the prior written consent of EMC Corporation.

The information contained in this document is subject to change without notice. EMC Corporation assumes no responsibility for any errors that may appear.

All computer software programs, including but not limited to microcode, described in this document are furnished under a license, and may be used or copied only in accordance with the terms of such license.EMC either owns or has the right to license the computer software programs described in this document. EMC Corporation retains all rights, title and interest in the computer software programs.

EMC Corporation makes no warranties, expressed or implied, by operation of law or otherwise, relating to this document, the products or the computer software programs described herein. EMC CORPORATION DISCLAIMS ALL IMPLIED WARRANTIES OF MERCHANTIBILITY AND FITNESS FOR A PARTICULAR PURPOSE. In no event shall EMC Corporation be liable for (a) incidental, indirect, special, or consequential damages or (b) any damages whatsoever resulting from the loss of use, data or profits, arising out of this document, even if advised of the possibility of such damages.

Trademark InformationEMC2, EMC, MOSAIC:2000, CLARiiON, Navisphere, and Symmetrix are registered trademarks and EMC Enterprise Storage, The Enterprise Storage Company, The EMC Effect, Connectrix, EDM, SDMS, SRDF, Timefinder, PowerPath, InfoMover, FarPoint, EMC Enterprise Storage Network, EMC Enterprise Storage Specialist, EMC Storage Logix, Universal Data Tone, E-Infostructure, Access Logix, and Celerra are trademarks of EMC Corporation.

All other trademarks mentioned herein are the property of their respective owners.

EMC Navisphere Event Monitor Administrator’s Guide iii

Preface..............................................................................................................................xi

Chapter 1 About Navisphere Event MonitorOverview of Event Monitor ............................................................1-2

Terms and Definitions...............................................................1-3Distributed and Centralized Monitoring ...............................1-4Event Monitor Software............................................................1-6 Configuring Distributed Monitoring....................................1-7Configuring Centralized Monitoring .....................................1-8

Chapter 2 Installing and Starting Event MonitorInstalling and Starting Event Monitor ...........................................2-2Removing Event Monitor ................................................................2-3Installing Event Monitor..................................................................2-4Starting a Navisphere Manager or Event Monitor Session ........2-5Setting User Options for Navisphere.............................................2-8Selecting Storage Systems to Manage (Manager Installed) ......2-11

Chapter 3 Trees, Connectivity Map, and Main WindowTrees ....................................................................................................3-2Connectivity Map .............................................................................3-6Detailed View ....................................................................................3-7

Toolbar.........................................................................................3-9Workspace.................................................................................3-10

Components of Trees, Connectivity Map, and Detailed View .3-11Accessible, Inaccessible, and Unsupported Storage Systems......................................................................................3-11

Contents

EMC Navisphere Event Monitor Administrator’s Guideiv

Contents

Icons...........................................................................................3-12Storage-System Menu .............................................................3-16

Main Window..................................................................................3-27Application Icon ......................................................................3-28Menu Bar ..................................................................................3-28Toolbar.......................................................................................3-30Workspace.................................................................................3-31Status Bar ..................................................................................3-33Window Configuration ..........................................................3-33

Chapter 4 Creating Templates Using the Wizard

Chapter 5 Configuring Event Monitor and Using Event ViewerCentralized and Distributed Monitoring ......................................5-2Adding Monitored Storage Systems..............................................5-2

Configuring Monitor Agent Properties..................................5-4Removing Monitored Agents ..................................................5-6Starting the Monitoring Service ..............................................5-6

Creating New Templates .................................................................5-7To Create The Templates..........................................................5-7Setting Up Responses for the Templates..............................5-11Adding Customized Responses ............................................5-16Testing Responses....................................................................5-19Deleting Customized Responses...........................................5-20Creating New Templates Based on Existing Templates....5-20Importing Templates ...............................................................5-20Exporting Templates ...............................................................5-21Adding Templates to Storage Systems.................................5-21Viewing Template Properties ................................................5-22Deleting Templates..................................................................5-22

Understanding Event Viewer .......................................................5-24Viewing Event Logs ................................................................5-24Filtering Events ........................................................................5-25Viewing Event Details from the Events Window...............5-26Saving Events to the Log File.................................................5-27Opening the Event Log File ...................................................5-27Printing Events.........................................................................5-27Clearing Events in the Events Window ...............................5-28

Understanding the Events Timeline ...........................................5-29Description of the Events Timeline.......................................5-30Viewing the Events Timeline.................................................5-31Viewing Event Details from the Timeline............................5-33

vEMC Navisphere Event Monitor Administrator’s Guide

Contents

Index ................................................................................................................................ i-1

EMC Navisphere Event Monitor Administrator’s Guidevi

Contents

EMC Navisphere Event Monitor Administrator’s Guide vii

2-1 Default Settings for User Options .............................................................. 2-93-1 Toolbar Buttons ............................................................................................. 3-93-2 Detailed View Containers ......................................................................... 3-103-3 Accessible, Inaccessible, and Unsupported Storage Systems .............. 3-113-4 Icon Colors ................................................................................................... 3-123-5 Icon Images and Descriptions for Servers and Server HBAs ............... 3-133-6 Menu Option for Single or Multiple Servers .......................................... 3-133-7 Individual Storage-System Icon Images ................................................. 3-143-8 Multiple Storage-Systems Icon Image ..................................................... 3-153-9 Storage-System Menu Options for a Single Storage System ................ 3-173-10 Storage-System Menu Options for Multiple Storage Systems ............. 3-183-11 Basic Storage Component Icons: Images and Descriptions ................. 3-193-12 Menu Options for a Single Basic Storage Component .......................... 3-223-13 Menu Options for Multiple Basic Storage Components of the Same

Type ................................................................................................................ 3-233-14 Hardware Component Icon Images and Descriptions ......................... 3-243-15 Menu Options for a Single Hardware Component ............................... 3-263-16 Menu Options for Multiple Hardware Components of the Same

Type ................................................................................................................ 3-263-17 Application Icon Image ............................................................................. 3-283-18 Main Window Toolbar Buttons ................................................................ 3-303-19 Filters for Displaying Managed Storage Systems .................................. 3-32

Tables

viii EMC Navisphere Event Monitor Administrator’s Guide

Tables

EMC Navisphere Event Monitor Administrator’s Guide ix

1-1 Distributed Monitoring System .................................................................. 1-41-2 Centralized Monitoring System ................................................................. 1-53-1 Sample Partially Expanded Equipment Tree ........................................... 3-33-2 Sample Partially Expanded Storage Tree .................................................. 3-43-3 Sample Partially Expanded Hosts Tree ..................................................... 3-53-4 Main Window ............................................................................................. 3-27

Figures

x EMC Navisphere Event Monitor Administrator’s Guide

Figures

EMC Navisphere Event Monitor Administrator’s Guide xi

Preface

This guide describes how to install and configure EMC Navisphere® Event Monitor on FC-series and C-series storage systems. You should be familiar with the operating system running on the servers and with the concepts and operation of the storage systems.

This manual assumes that the disk-array storage systems have been connected to servers, and that each server is using the storage-system disks.

The following defines the structure of this manual:

Chapter 1 Introduces Event Monitor.

Chapter 2 Explains installing, starting, and stopping monitored servers and storage systems.

Chapter 3 Explains using the Navisphere Main Window, which lets you select equipment, server, and storage display trees.

Chapter 4 Explains using the Event Monitor configuration wizard to create templates that define the responses and events that the Event Monitor will monitor.

Chapter 5 Explains customizing Event Monitor templates.

xii EMC Navisphere Event Monitor Administrator’s Guide

Preface

Related Documents Other Navisphere publications include:

• EMC Navisphere Manager Version 4.X User Guide (069000882)

• EMC Navisphere Integrator Version 4.X User Guide (069001057)

• EMC Navisphere Server Software for AIX User Guide (069001052)

• EMC Navisphere Server Software for HP-UX User Guide (069001051)

• EMC Navisphere Server Software for Solaris User Guide (069001050)

• EMC Navisphere Server Software for Windows User Guide (069001048)

• Storage System and Navisphere Event Codes Version 4.3 Reference (06901041)

Format Conventions We use the following format conventions in this manual:

Convention Meaning

This type Indicates text (including punctuation) that you typeverbatim, all commands, pathnames, and filenames,and directory names.

This type Represents a variable; an item for which yousubstitute a valid value.

This type or Represents a system response (such as a message orThis type prompt), a file or program listing.

[ ] Encloses optional entries. Do not type the brackets.

x → y Represents a menu path. For example, Change Parameters → Change Storage SystemParameters tells you to select the Change Parametersitem from the menu that appears, and then select theChange Storage System Parameters item from thenext menu that appears.

↵ Represents the Enter key. (On some keyboards thiskey is called Return or New Line.)

Where to Get Help Obtain technical support by calling your local sales office.

EMC Navisphere Event Monitor Administrator’s Guide xiii

Preface

If you are located outside the USA, call the nearest EMC office for technical assistance. For service, call:

and ask for Customer Service.

Your Comments Your suggestions will help us continue to improve the accuracy, organization, and overall quality of the user publications. Please e-mail us at [email protected] to let us know your opinion or any errors concerning this manual.

United States: (800) 782-4362 (SVC-4EMC)

Canada: (800) 543-4782 (543-4SVC)

Worldwide: (508) 497-7901

mailto:[email protected]

xiv EMC Navisphere Event Monitor Administrator’s Guide

Preface

About Navisphere Event Monitor 1-1

1Invisible Body Tag

This chapter provides an overview of the Navisphere® Event Monitor.

About NavisphereEvent Monitor

1

1-2 EMC Navisphere Event Monitor Administrator’s Guide

About Navisphere Event Monitor

Overview of Event MonitorEvent Monitor tracks the status of storage systems connected to servers on a direct network or storage area network (SAN) . You can specify the storage systems for which Event Monitor logs status and the range of event messages to report. You can also configure Event Monitor to send notification to the user when selected events occur by:

• Sending E-mail to the user

• Paging the user

• Sending an SNMP trap to an industry standard network-management tool such as HP OpenView™, Tivoli® NetView, and CA-Unicenter® TNG.

You can use any combination of these methods.

1

Overview of Event Monitor 1-3


Terms and DefinitionsServer—A host that uses one or more storage systems for data storage and retrieval.

Agent—A server-based daemon application that communicates between Navisphere Server applications and storage systems. The Agent is the only application that communicates directly with the storage system.

Event Monitor - part of the Agent program which can monitor itself or other servers.

Management Station—The server running the Navisphere storage- management software — including the Event Monitor GUI and Manager.

Managed Storage System—A storage system that is managed by EMC software.

Monitor Station—The server on which Navisphere Event Monitor runs in a centralized monitoring application. Event Monitor runs continuously on the monitor server and observes the state of all servers it is monitoring . Event Monitor sends notification to the user.

Monitored Server—A server whose storage-system status is monitored by the monitor station.

1



Distributed and Centralized MonitoringYou can configure a system to use distributed or centralized monitoring:

• Distributed – each server monitors its own storage system and notifies the user when selected events occur.

• Centralized – a monitor station monitors several servers and their storage systems. The monitor station notifies the user when selected events occur on the servers that it is monitoring.

In a centralized system, we recommend that you use the management station as the monitor station. It is best not to have the monitor station managing a storage system. Also note that a server managing an FC4700 storage system cannot be a monitor station.

Figure 1-1 and Figure 1-2 show examples of Distributed Monitoring and Centralized Monitoring systems.

Figure 1-1 Distributed Monitoring System

EMC1880

Management StationWindows Operating System

Navisphere ManagerEvent Monitor GUI

FC4500Storage System


Windows NTSelf-Monitoring Server

Windows Operating SystemHost Agent

LAN

Notifies uservia pageswhen eventsoccur

Notifies uservia e-mailwhen eventsoccur

UNIXSelf-Monitoring ServerUNIX Operating System

Host Agent

1



Figure 1-2 Centralized Monitoring System

In the above example, the Management Station serves as the monitoring station. We do not recommend that the UNIX or Solaris servers serve as the monitoring station because they are managing storage systems. The Solaris Server cannot be used as a monitoring station because it is managing an FC 4700 storage system.

Management Stationused as Monitoring StationWindows Operating System

Navisphere ManagerEvent Monitor GUI

Host Agent

UNIX Servermonitored by

Monitoring StationUNIX Operating System

Host Agent

UNIX Servermonitored by

Monitoring StationUNIX Operating System

Host Agent

Solaris Servermonitored by

Monitoring StationSolaris Operating System

Host Agent

LAN



Notifies user via e-mail,pages, and/or SNMPtraps when events occur


SP A SP B

EMC1882

1



Event Monitor SoftwareThe Event Monitor software consists of two distinct parts:

• The Event Monitor Graphical User Interface (GUI) that runs on the Management Station. This is used to set up configurations, view current fault conditions, and view Event History logs. It allows you to specify the type of monitoring, the range of events, and the servers to monitor.

• Event Monitor, which is part of the Navisphere Agent, runs continuously as a service or daemon. You can figure this part of the Agent as one of the following:

— Self Monitoring Agent that monitors the status of the storage system connected to the server on which it resides, and notifies the user of selected events. Self monitoring Agents are used in distributed monitoring applications.

— Centralized Monitoring Agent that monitors other servers on the network by communicating with Agents on other servers. The Centralized Monitoring Agent notifies the user when events occur on any of the servers it is monitoring

— Monitored Agent that monitors the status of the storage system connected to the server on which it resides, and reports events to the centralized monitoring Agent.

1



Configuring Distributed Monitoring You must install Navisphere Manager, and then install the Event Monitor User Interface Kit (which includes the Event Monitor GUI) on a Windows NT 4.0 or Windows 2000 computer. Use the Event Monitor GUI in the interface kit to create templates for the servers in the system. You must create one or more templates—depending on the operating system platform—for each of the monitored servers. Once you have created the template, it is applied to each of the servers on the system.

In this configuration, each server’s Agent acts as a self monitoring Agent which notifies the user when events occur in its storage system. The template you create for the server specifies the events and the form of notification.

You can view the Event Logs for each of the monitored servers in the Event Monitor GUI.

1



Configuring Centralized Monitoring You must install Navisphere Manager, and then install the Event Monitor User Interface Kit (which includes the Event Monitor GUI) on a Windows NT 4.0 or Windows 2000 computer.

When you install the Event Monitor User Interface Kit on a computer that has Navisphere Manager, the Agent on the computer is automatically configured to be a Centralized Monitoring Agent with no local storage system to manage. You must apply a Centralized Event Monitoring template to this Agent to specify what servers it is monitoring and how to respond to events reported by those servers.

In this configuration, the monitoring station’s Agent periodically polls the Agents of the servers it is monitoring for new events. The monitoring station’s Agent notifies the user when events occur. The events and the form of notification are specified in the template you create for the server in the GUI.

You can view the Event Logs for each of the monitored servers in the Event Monitor GUI.

Installing and Starting Event Monitor 2-1

2Invisible Body Tag

This chapter explains installing and starting Event Monitor. Topics are

• Installing and Starting Event Monitor ............................................2-2• Removing Event Monitor .................................................................2-3• Installing Event Monitor ...................................................................2-4• Starting a Navisphere Manager or Event Monitor Session..........2-5• Setting User Options for Navisphere ..............................................2-8• Selecting Storage Systems to Manage (Manager Installed) ....... 2-11

Installing and StartingEvent Monitor

2


Installing and Starting Event Monitor


This manual assumes that you are familiar with the Windows environment for your management station.

If you use HP OpenView Management software, make sure it is closed before you install Event Monitor.

The host on which you install Event Monitor must have the following hardware and software:

• Color graphics console with a minimum resolution of 1024 x 768 pixels

• Windows 2000 operating system or Windows NT 4.0 operating system with Service Pack 4 or Service Pack 5

• TCP/IP Services configured with connections to the servers with storage systems that Navisphere will manage

For the latest information on which host types you can use and the required software revisions and service packs, refer to the Event Monitor Release Notice.

If you have an existing version of Event Monitor, you must remove it before installing the new version. To remove Event Monitor, go to Removing Event Monitor. To install Event Monitor, go to Installing Event Monitor on page 2-4.

2

Removing Event Monitor 2-3


Removing Event Monitor If you have an existing version of Event Monitor, you must remove it before installing the new version.

To Remove Event Monitor

1. If you are not logged on, log in to the Windows management station as Administrator or someone who has administrative privileges.

2. If Event Monitor is running, stop it by following the menu path

File → Exit

3. From the Windows taskbar, follow the path

Start → Settings → Control Panel

4. In the Control Panel dialog box, double-click Add/Remove Programs.

5. In the Add/Remove Program Properties dialog box, click Navisphere Event Monitor, and then click Add/Remove.

6. In the confirmation dialog box that opens, click Yes to confirm the removal of Event Monitor.

7. In any Remove Shared File dialog box that appears, click Yes To All only if you are either removing Event Monitor to install a different Event Monitor version or if you are removing all Navisphere software from the server; otherwise, click No to All.

8. In the Remove Programs From Your Computer dialog box, click OK.

9. In the Add/Remove Program Properties dialog box, click OK to close the dialog box.

10. Close the Control Panel dialog box.

2



Installing Event Monitor Before you install Event Monitor, be sure that Navisphere Manager is installed. If you use HP OpenView Management software, make sure it is closed before you install Event Monitor.

To Install Event Monitor

1. Log in to the Windows management station as Administrator or someone who has administrative privileges.

2. If an earlier version of Event Monitor is already installed, remove it (as described on page 2-3) before installing the new version.

3. Insert the Event Monitor CD-ROM in the management station’s CD-ROM drive.

Event Monitor installation starts automatically, and the Event Monitor installation screen appears.

If you do not see the installation screen, follow these steps to start:

a. From the Windows taskbar, follow the path

Start → Run

b. Enter the following program name, and then click OK:

drive: \setup.exe where drive is the letter for the CD-ROM drive.

The Welcome dialog box appears.

4. Click Next to continue.

The Installation Folder dialog box opens with the default installation folder listed asC:\TEMP\Navisphere Event Monitor.

5. If you do not want to install Event Monitor in C:\TEMP\Navisphere Event Monitor, click Browse and open the desired installation folder.

Click Continue.

After a few seconds, the Welcome to the InstallShield Wizard for Navisphere Event Monitor dialog box opens.


The License Agreement dialog box opens.

2

Starting a Navisphere Manager or Event Monitor Session 2-5


7. Read the license agreement, and then click Yes to accept the agreement and continue the installation.

8. In the Select Program Folder dialog box, click Next to continue.

9. If the Choose Destination Location dialog box appears, click Next to select the default location C:\Program Files\EMC\Navisphere.

The setup program copies Navisphere files to the destination location. This may take several seconds.

10. In the Setup Complete dialog box, click Finish. (Do not select the Run Navisphere Enterprise check box at this time.)

11. If Navisphere Agent is not installed, The Set Up dialog box for installing the Navisphere Agent opens. If this dialog box does not open, go to step 13.

12. Refer to the Navisphere Server Software Administrator’s or User Guide for the host operating system for instructions on installing the Agent.

13. Click Finish to complete the installation.

Any user who can access the management station can change or delete the Event Monitor files you just installed. You need to change the permissions on these files if you want to limit access to them.

What Next? Proceed to the next section Starting a Navisphere Manager or Event Monitor Session as follows.

Starting a Navisphere Manager or Event Monitor SessionBefore you use Event Monitor, someone must have performed the following tasks:

Task Described in

Installed the storage systems and connected them to the servers, either directly or through hubs or switches.

Storage-system installation and service manual and hub or switch documentation.

Set up the servers whose storage systems you want to manage. Setting up includes installing ATF (if purchased) and the Agent, and configuring the Agent.

Server software manual for the storage system, ATF manual, or Agent/CLI manual.

2



You can open an Enterprise window, which lets you use all Navisphere applications installed on the management station in the same Main window; or you can start an Event Monitor session, which lets you use just Event Monitor in the Main window.

Any user can run a Navisphere Enterprise or Event Monitor session from any management station on which it is installed, and can use it to monitor storage systems. Only privileged users can use Navisphere to configure or reconfigure a storage system. A user is privileged if the Agent on the server is set up with appropriate access for that user, as described in the Server Software manual.

CAUTION!The Agent allows more than one Navisphere Manager session to access the same storage system at the same time. As a result, two authorized users are able to configure or reconfigure the same storage system at the same time, though doing this may damage the data.

To Start a Navisphere Manager or Event Monitor Session

Before starting a session, make sure that the Agent with Event Monitor capability is running on all servers connected to storage systems you want to monitor.

1. Log in to the Windows management station as either Administrator or someone who has administrative privileges.

2. From the Windows taskbar, follow the path below for the session you want to start.

For a Navisphere Enterprise window select:

Start → Programs → Navisphere → Navisphere Enterprise

For an Event Monitor session select:

Start → Programs → Navisphere → Event Monitor

The Navisphere splash screen appears and closes in 3 approximately seconds.

2

Starting a Navisphere Manager or Event Monitor Session 2-7


3. Select Event Monitor → Configuration

The Event Monitor Configuration window opens with a list of storage systems that were managed when you closed your last session of the application. If the host file does not exist, the Enterprise Storage dialog box remains empty.

(The default path for the file that has the list of Agents that were managed when you closed your last session of this application is C:\install_directory\Profiles\username\HostAdmin.txt, where C is the disk, install_directory is the directory where Event Monitor was installed, and username is your username.)

If you start the Navisphere application while the Agent is starting up on a server with managed storage systems, the application may receive a time-out error from that Agent. If such an error occurs, the application displays a dialog box informing you of the time-out error. Once the Agent is running, you can either restart the application or add the server to the list of managed Agents using the Agent Selection dialog box.

What Next? Continue to the next section, Setting User Options for Navisphere.

2



Setting User Options for Navisphere Navisphere has the following options that you can set to determine some of its basic operations.

Network Time Out - Sets the time interval in seconds for the application to establish a connection to a managed storage system. If the time interval is exceeded, the application terminates the connection.

Do not confuse the Network Timeout with the Network Timeout for Central Monitoring, which occurs when the Monitor Agent sends a request to one of the Agents it is monitoring, and the Agent it is monitoring does not respond within a specified period of time.

Host File Path - The path of the file where the list of Agents with managed storage systems is saved between Navisphere sessions.

Polling Interval - The time interval in seconds that determines how often Manager performs a poll operation if automatic polling for the session (background polling) is enabled.

Automatic Polling - Enables or disables background polling for the session. Background polling maintains the polling interval counter and performs poll operations. When background polling is enabled, the application automatically requests an Agent to poll a managed storage system for updated information only if automatic polling for the storage system is enabled.

If automatic polling is enabled for a storage system, the polling interval and the automatic polling priority for a storage system determine how often the Agents poll storage systems. If automatic polling for a storage system is not enabled when a poll operation occurs, the information in the application’s image of the storage system remains unchanged. When background polling is disabled, no poll operations occur.

2

Setting User Options for Navisphere 2-9


Table 2-1 Default Settings for User Options

To Set the User Options for the Application

1. In the Main window, follow the path View → Options.

A User Options dialog box opens, similar to the following.

2. You can change any of the following options:

a. In Host File Path, type or select the path to use for the managed host file.

b. In Polling Interval, type or select the number of seconds for the polling interval.

c. Select the Automatic Polling check box to enable automatic polling for the application, or clear the check box to disable it for all managed storage systems.

To set storage-system properties, you must have Navisphere Manager installed.

Option Setting

Network Time Out 120 seconds

Host File Path drive:\install_directory\Profiles\username\HostAdmin.txt where drive is the drive, install_directory is the directory where you installed Windows, and username is your user name.

Polling Interval 60 seconds

Automatic Polling Cleared (disabled)

2



3. Click OK to apply the settings and close the dialog box.

All settings are saved for your future Navisphere sessions.

What Next? Go to the next section, Selecting Storage Systems to Manage (Manager Installed)

2

Selecting Storage Systems to Manage (Manager Installed) 2-11


Selecting Storage Systems to Manage (Manager Installed)You select the Agents and storage systems you want to manage using the Agent Selection dialog box. If the Agents and storage systems you want to manage were selected during the previous session, you do not need to select them again.

To Open the Agent Selection Dialog Box

On the Main window menu bar, follow the path File → Select Agents.

An Agent Selection dialog box opens. For more information on the fields in the dialog box, click Help.

If all the servers with storage systems that you want to manage are listed under Managed Agents, then click OK. If you want to learn about storage-system trees or the Navisphere Main window, go to Chapter 3. To create Event Monitor templates, go to Chapter 4.

If not all servers are listed or the list is empty, you can either manage storage systems on servers whose name you know (next section) or manage storage systems on selected servers on subnets (page 2-12).

2



To Manage Storage Systems on Servers Whose Names You Know

1. For each server with storage systems you want to manage, type its name in the Agent to Add box, and click →.

The server appears in the Managed Agents box.

2. When the Managed Agents box contains all the servers with storage systems you want to manage, click OK.

The dialog box closes, and the application does the following:

• Adds the new servers to the host file.

• Contacts each server in the file to determine the state of the storage systems connected to it.

• For each storage system, the application displays a storage-system icon in the Equipment and Storage trees in each open Enterprise Storage dialog box.

• For each server (managed or unmanaged) connected to each storage system, the application displays a host icon in the Host tree in each open Enterprise Storage dialog box in its Main window. (Only the names of managed servers are in the host file.)

The default host file is drive:\\install_directory\Profiles\username\HostAdmin.txt where drive is the disk, install_directory is the directory where the Windows operating system was installed, and username is your username. To change the name and location of this file, follow the Main window menu path View → Options.

3. If you do not want to manage any storage systems with an icon on the Equipment and Storage trees, right-click the icon and click Unmanage.

Manager removes the storage-system icon from the Equipment and Storage trees in each open Enterprise Storage dialog box.

To Manage Storage Systems on Selected Servers on Subnets

1. For each subnet, type its IP address in the Subnet to Add box, and click → .

The IP address moves into the Subnets to Search box.

2. When the Subnets to Search box contains the IP addresses of all the desired subnets, click Find Agents.

2

Selecting Storage Systems to Manage (Manager Installed) 2-13


The application starts searching the subnets for servers running the Agent. When the application finds a server, it displays an icon for the server in the Unmanaged Agents box. The Scanning subnets status bar displays the amount of the search completed.

3. When the search is complete, in the Unmanaged Agent box, select the servers that you want to manage, and click → .

The server names move to the Managed Agents box.

The application displays host icons for each server connected to a managed storage system regardless of whether the server is managed. The icon for an unmanaged server functions differently than the icon for a managed server. As a result, we strongly recommend that you manage all servers connected to a storage system that you want to manage.

4. When you have finished moving all the servers you want to manage to the Managed Agents box, click OK.

The dialog box closes, and the application does the following:

• Adds the new servers to the host file.

• Contacts each server in the file to determine the state of the storage systems connected to it.

2



• For each storage system, the application displays a storage-system icon in the Equipment and Storage trees in each open Enterprise Storage dialog box.

• For each server (managed or unmanaged) connected to each storage system, the application displays a host icon in the Host tree in each open Enterprise Storage dialog box in its Main window. (Only names of managed servers are in the host file.)

The default host file is drive:\\install_directory\Profiles\username\HostAdmin.txt where drive is the disk, install_directory is the directory where the Windows operating system was installed, and username is your username. To change the name and location of this file, follow the Main window menu path View → Options.

5. If you do not want to manage any storage system with an icon on the Equipment and Storage trees, right-click the icon and click Unmanage.

The application removes the storage-system icon from the Equipment and Storage trees in each open Enterprise Storage dialog box.

What Next? For a description of the Main window, continue to Chapter 3. If you are familiar with the Main window, go to Chapter 4.

Trees, Connectivity Map, and Main Window 3-1

3Invisible Body Tag

This chapter explains how Manager shows the storage-system environment. Topics are

• Trees .....................................................................................................3-2• Connectivity Map...............................................................................3-6• Main Window ...................................................................................3-27

Trees, ConnectivityMap, and Main

Window

3


Trees, Connectivity Map, and Main Window

TreesTrees show the relationships between the physical and logical components of managed storage systems. Trees are analogous to the hierarchical folder structure of Microsoft Windows Explorer.

The Equipment tree shows icons for the physical components of the managed storage systems and servers and their host bus adapter (HBA) ports to which the managed storage systems are connected. The Storage and Host trees show icons for the logical components of the managed storage systems. The Storage tree shows the icons from a storage-system viewpoint, and the Hosts tree shows them from a host viewpoint.

A tree opens in the selected tab in the open Enterprise Storage dialog boxes in the Main window. The Equipment tree opens in the Equipment tab; the Storage tree opens in the Storage tab; and the Hosts tree opens in the Hosts tab, as shown on the following pages.

The managed storage systems are the base components in the Equipment and Storage trees. These trees display a storage-system icon for each managed storage system. The managed servers are the base icons for the Hosts tree. This tree displays a host icon for each managed server. It also displays an icon for each unmanaged server connected to a managed storage system.

You can expand and collapse the storage system or host icons to show icons for their components (such as SP icons, disk icons, LUN icons, and RAID Group icons) just as you can expand and collapse the Explorer folder structure. You use the icons to perform operations on and display the status and properties of the storage systems, their components, and their host connections.

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Trees 3-3


Figure 3-1 Sample Partially Expanded Equipment Tree

Storage-systemicon

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Figure 3-2 Sample Partially Expanded Storage Tree

Storage-systemicon

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Trees 3-5


Figure 3-3 Sample Partially Expanded Hosts Tree

You select icons on a tree in the same way that you select items in other Microsoft Windows applications.

To Select a Single Icon

Click the icon.

To Select Multiple Icons

Do either of the following:

• Press Shift while clicking the first icon and last icon to select the first and last icon and all icons between them.

• Press Ctrl while clicking the icons you want to select.

Host icon

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Connectivity MapThe Connectivity Map shows the logical connections for each currently managed storage system and the hosts using its storage. It uses the same icons as the tree views to represent the storage system and hosts. You use the icons to perform operations on and display the status and properties of the storage systems, their components, and their host connections.

To Display the Connectivity Map

On the Operations menu, click Connectivity Map.

The Connectivity Map opens in the Enterprise Storage dialog box in the Main window, similar to the following.

The managed storage systems and the hosts to which they connect are the base components in the connectivity map. The map displays a storage-system icon for each managed storage system and a host icon for each host connected to a managed storage system. If the hosts are connected to storage systems through switches, one switch icon is shown between the hosts and storage systems.

You can display

• The connectivity between hosts and storage systems.

• A detailed view of a storage system.

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Detailed View 3-7


To Display Connectivity Between Components

Click on a single icon in the map.

The map highlights all the connections relevant to the component represented by the icon.

To Display a Detailed View from the Connectivity Map

Double-click the icon for a storage system.

Detailed View

The Detailed View window provides a graphical view of the relationships among the servers connected to the selected storage system and the Storage Groups (shared storage systems only), SPs, LUNs, RAID Groups, and disks in the storage system.

The Detailed View window uses the same icons as the tree views to represent servers, storage systems, LUNs, RAID Groups, Storage Groups, SPs, and disks. You can right-click any of these icons to display the single-select menu for the component.

To Display a Detailed View

From any tree view, right-click the icon for the storage system and click Detailed View, or in the Connectivity Map, double-click the icon for a storage system.

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The Detailed View opens similar to the following

Workspace

Toolbar

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Detailed View 3-9


Toolbar The buttons on the Detailed View window toolbar change the appearance and content of the window.

The toolbar buttons are toggle buttons.

Table 3-1 Toolbar Buttons

Button Name Use to display

Select View Wide-angle view (view with small icons) or normal view (view with large icons). The default is the wide-angle view.

LUN Ownership Yellow label on each LUN indicating whether SP A or SP B owns it. No label appears on any unowned LUNs. The default is not to display LUN ownership labels.

Disk IDs Yellow label on each disk with the disk ID. The default is not to display disk ID labels.

LUN Devices File system mappings below each LUN. The default is to display the mappings.

Host Connections Connection lines from each server to either the Storage Group to which it can perform I/O (shared storage systems) or the SPs to which it is connected (unshared storage systems). The default is to hide these lines.

Help On-line help.

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Workspace The workspace in the Detailed View window displays a graphical view of the relationships between the servers connected to the selected storage system and certain physical and logical components within the storage system. For all types of storage systems, the Detailed View contains icons for LUNs, disks, and servers. It also contains the following containers, depending on the storage-system type:

Table 3-2 Detailed View Containers

ContainerStorage-System Type Function

Storage Group container Shared Represents a Storage Group in the storage system, and contains an icon for each LUN in the group. It identifies the Storage Group it represents by name.Right-clicking a Storage Group container displays the Storage Group menu.

Storage Processor container Unshared Represents a storage processor (SP) in the storage system, and contains an icon for each LUN owned by the SP. It identifies the SP it represents by name (SP A or SP B).Right-clicking a Storage Processor container displays the SP menu.

Unowned LUNs container All Contains an icon for each LUN in the storage system not owned by an SP.

RAID Group container Unshared, RAID-Group or Shared

Represents a RAID Group in the storage system, and contains an icon for each disk in the group. It identifies the RAID Group it represents by name and type.Right-clicking a RAID Group container displays the RAID Group menu.

Unassigned Disk container Unshared, RAID-Group or Shared

Contains icons for each disk in the storage system that is not assigned to a RAID Group.

Enclosure container Unshared, non-RAID Group

Represents an enclosure in the storage system, and contains an icon for each disk in the enclosure. It identifies the enclosure it represents by the enclosure name.Right-clicking an Enclosure container displays the Enclosure menu.

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Components of Trees, Connectivity Map, and Detailed View 3-11


Components of Trees, Connectivity Map, and Detailed ViewThis section describes accessible, inaccessible, and unsupported storage systems and the icons that appear on the Equipment, Storage, and Hosts trees and the Connectivity Map and Detailed View.

Accessible, Inaccessible, and Unsupported Storage Systems

For Manager, a storage system is either accessible, inaccessible, or unsupported.

Each managed storage system is represented by a storage-system icon on the Equipment, Storage, and Hosts trees. This icon consists of an image and a description.

Table 3-3 Accessible, Inaccessible, and Unsupported Storage Systems

Term Explanation

accessible Manager can communicate with the storage system.

inaccessible Manager has never been able to communicate with the storage system. A storage system can be inaccessible for any of these reasons:• The Agent is not running on the server. In this case, Manager displays an error message when you try

to select the server for management. Manager does not display an icon for the storage system that is inaccessible for this reason.

• The Agent running on the server was started by a user who was not logged in as root or with Administrative privileges. Manager displays an icon for a storage system that is inaccessible for this reason, and the icon indicates that the storage system is inaccessible.

• The storage system’s name is wrong in the Agent configuration file on its server. Manager displays an icon for a storage system that is inaccessible for this reason, and the icon indicates that the storage system is inaccessible.

unsupported The storage system’s device entry in the Agent configuration file on its server is one that Manager does not support. Examples are an internal disk on the server and a seven-slot storage system with SCSI disks.

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Icons Each icon in a tree consists of an image representing the component and a description of the component. The color of the image and the letter it contains reflect the condition of the component as follows:

The main components of the Equipment and Storage trees are the icons for the managed storage systems, and the main components of the Hosts tree are the icons for the servers connected to managed storage systems. Server icons are described below; storage-system icons are described on page 3-14; and the icons for storage-system components are described on page 3-18.

Icons for Servers The icons for the managed servers (hosts) and their host bus adapters (HBAs) connected to managed storage systems appear in the Equipment tree and the Connectivity Map. The icons for all servers (managed or unmanaged) connected to managed storage systems appear in all the trees and the map.

Table 3-4 Icon Colors

Color Character Condition

Grey or green and grey

None The component and all of its components are working normally.

Faded grey or green and grey

None The component is part of a storage system that is not managed.

Orange F Either the component or one or more of its components has failed.

X Storage system is unsupported.

? Storage system is inaccessible.

Blue T Either the component or one or more of its components is in a transition state.

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Table 3-5 Icon Images and Descriptions for Servers and Server HBAs

You display the properties of a server using the menu associated with the host icon for the server.

To Display the Server Menu

For a single server

Right-click the host icon for the server whose menu you want to display.

For multiple servers

Select the icons for the servers whose menus you want to display, and right-click.

Image Description Displayed In Meaning

Hosts All treesConnectivity Map

Hosts connected to the storage system.

hostname All treesConnectivity Map

Server with name hostname connected to the storage system.

Port: UniqueID Equipment HBA port in the server connected to the storage system.UniqueID is the unique identifier of the port.

Table 3-6 Menu Option for Single or Multiple Servers

Icon description Menu option Use To

hostname Properties Display the properties of the selected servers.

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Storage-System Icons Icons for individual storage systems appear in all the trees and the map. In the Hosts tree, icons for individual storage systems connected to a host appear under a multiple storage-systems icon.

Table 3-7 Individual Storage-System Icon Images

Image Type Meaning

FC4400/4500FC5600/5700

Rackmount or deskside storage system with two Fibre Channel host ports and Fibre Channel disks.

FC5200/5300 Rackmount or deskside storage system with two Fibre Channel host ports and Fibre Channel disks.

FC5000 Rackmount or deskside storage system with Fibre Channel disks in a JBOD (just-a-bunch-of-disks) configuration. This storage system does not have SPs.

C3x00 30-slot rackmount storage system with SCSI disks.

C3x00 30-slot deskside storage system with SCSI disks.

C2x00 20-slot rackmount storage system with SCSI disks.

C2x00 20-slot deskside storage system with SCSI disks.

C1900 10-slot rackmount Telestor storage system with SCSI disks.

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Storage-System Descriptions

A storage-system description has the following format:

storage_system_name [type]

where

C1000 10-slot rackmount storage system with SCSI disks.

C1000 10-slot deskside storage system with SCSI disks.

Table 3-8 Multiple Storage-Systems Icon Image

Image Description Tree Meaning

Storage Systems Host Storage systems connected to the host.

Table 3-7 Individual Storage-System Icon Images (contcontcontcont)

Image Type Meaning

storage_system_name is a name that uniquely identifies the storage system. For a storage system connected to a server running Agent revision 5.X, its format is either A-serial# or B-serial#

where

A or B identifies either SP A or SP B as the SP used for communications with the storage system.

serial# is the unique serial number of enclosure 0 in an FC-series storage system or the chassis in a C-series storage system.

You can change this name.

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For example, A-95-2694-261 [Inaccessible]

If automatic polling for the session (background polling) is enabled, the word “polling” appears in brackets after the description in each storage-system icon during a poll operation.

To Assign a Custom Name to a Storage System

1. In the Enterprise Storage dialog box, click the Equipment or Storage tab.

2. Right-click the icon for the storage system whose name you want to change, and then click Set Name.

3. In the Set Storage System Name dialog box, type the new name and click OK.

Changing the name does not affect the Agent configuration file.

Storage-System MenuYou can perform operations on storage systems using the menu associated with the storage-system icon. You can display this menu for single or multiple storage systems.

To Display the Storage-System Menu

For a single storage system

Right-click the icon for the storage system whose component you want to display.

type is the storage-system type:

• Accessible for an accessible storage system

• Inaccessible for an inaccessible storage system

• Unsupported for an unsupported storage system.

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For multiple storage systems

Select the icons for the storage systems whose menus you want to display, and right-click.

Some of the options available on the menu displayed for a single storage system are unavailable (appear dimmed) when you display the menus for multiple storage systems.

Bind LUN, Create RAID Group, and Software Installation are not available (dimmed) if the storage system is inaccessible or unsupported. If other Navisphere 5.X applications are installed on the management station, you may see additional menu options. For information on these options, see the online help index or the manual for the application.

Table 3-9 Storage-System Menu Options for a Single Storage System

Option Use to

Poll Poll the storage system for status changes.

Unmanage Stop managing the storage system.

Bind LUN Bind disks into a LUN.

Create RAID Group Create a RAID Group from selected disks.

Software Installation Update existing software or install new software on the storage- system.

Set Name Assign a custom name to the storage system.

Faults Display the Fault Status Report for the storage system.

Disk Summary Display a summary of the disks in the storage system.

Create Storage Groups Create Storage Groups on the storage system.

Connect Hosts Connect servers to a Storage Group on the storage system so the servers can perform I/O to the LUNs in the Group.

Detailed View Display a graphical view of the relationships between the servers connected to the storage system and storage-system components.

Properties Display or set the storage-system properties.

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If one of the selected storage systems is unavailable or unsupported, Software Installation is not available (dimmed). If other Navisphere 4.X applications are installed on the management station, you may see additional menu options. For information on these options, see the online help index or the manual for the application.

Storage Component IconsThe basic storage components for a storage system are

• Storage Groups (shared storage system only)

• LUNs

• RAID Groups (RAID Group storage system only)

• Storage processors (SPs)

• Disks

Table 3-10 Storage-System Menu Options for Multiple Storage Systems

Option Use To

Poll Poll all selected storage systems for status changes.

Unmanage Stop managing all selected storage systems.

Software Installation Update existing software or install new software on all selected storage systems if they all are the same type of storage system.

Detailed View Display a graphical representation of the relationships between the components of all the selected storage systems.

Properties Display or set properties on all selected storage systems.

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These components are represented by icons on the trees, Connectivity Map, and Detailed View.

Table 3-11 Basic Storage Component Icons: Images and Descriptions

Image Description Displayed on Meaning

Storage Groups Storage treeHost tree

Storage Groups in the storage system or accessible from the host.

StorageGroupname Storage treeHost tree

Individual Storage Group in the storage system or accessible from the host.StorageGroupname is the name of the Storage Group.

LUN LUNID [RAID 5; hostnames - devicename]

Storage treeHost treeConnectivity MapDetailed View

RAID 5 LUN in RAID Group or storage system.LUNID is the ID assigned when you bound the LUN. It is a hexadecimal number. Hostnames is a list of the names of the servers connected to the storage system. Devicename is the device name for the LUN on those servers.

LUN LUNID [RAID 3] Storage treeHost treeConnectivity MapDetailed View

RAID 3 LUN in RAID Group or storage system.LUNID is the ID assigned when you bound the LUN. It is a hexadecimal number.

LUN LUNID [RAID 1/0]

Storage treeHost treeConnectivity MapDetailed View

RAID 1/0 LUN in RAID Group or storage system.LUNID is the ID assigned when you bound the LUN. It is a hexadecimal number.

LUN LUNID [RAID 1 Storage treeHost treeConnectivity MapDetailed View


LUN LUNID [RAID 0 Storage treeHost treeConnectivity MapDetailed View


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LUN LUNID [Disk] Storage treeHost treeConnectivity MapDetailed View

Individual disk LUN in RAID Group or storage system.LUNID is the ID assigned when you bound the LUN. It is a hexadecimal number.

LUN LUNID [Hot Spare] Storage treeHost treeConnectivity MapDetailed View

Hot spare in RAID Group or storage system.LUNID is the ID assigned when you bound the LUN. It is a hexadecimal number.

Unowned LUNs Storage treeHost treeConnectivity MapDetailed View

LUNs, such as hot spares, that are not owned by either SP.

SPs Equipment tree Storage tree

SPs in the storage system.

SP A Equipment tree Storage tree

In an FC-series storage system, the SP in the SP A slot in enclosure 0.In a C-series storage system, the SP in the SP A slot in the enclosure.

SP B Equipment tree Storage tree

In an FC-series storage system, the SP in the SP B slot in enclosure 0.In a C-series storage system, the SP in the SP B slot in the enclosure.

RAID Groups Storage treeHost treeConnectivity MapDetailed View

RAID Groups on the storage system.

Table 3-11 Basic Storage Component Icons: Images and Descriptions (contcontcontcont)

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Menus for Storage ComponentsYou can perform operations on storage components using the menu associated with the icon for the component. You can display this menu for single or multiple storage components of the same type.

To Display Storage Components Menus

For a single storage component

Right-click the icon for the component whose menu you want to display.

For multiple storage components of the same type

Select the icons for the storage components whose menus you want to display, and right-click.


RAID Group RAIDGroupID [RAIDtype]

Storage treeHost tree

Individual RAID Group identified by RAIDGroupID in the storage system.RAIDGroupID is the ID assigned when you created the RAID Group. It is a hexadecimal number between 0x00 and 0x1F.RAIDtype is Unbound if no LUNs are bound on the Group. Available RAID types are: RAID 5, RAID 3, RAID 1/0, RAID 1, RAID 0, Disk, or Hot Spare. For example, 0x03[RAID 5].

Disks Equipment treeStorage tree

Disks in the storage system.

Disk diskID All treesConnectivity MapDetailed View

For an FC-series storage system, the disk in the enclosure and slot identified by diskID, which has the format m-n where m is the enclosure number and n is the slot in the enclosure containing the disk.For a C-series storage system, the disk in the slot identified by diskID, which has the format mn where m is the letter (A, B, C, D, or E) of the SCSI bus for the slot and n is the position on the bus containing the disk.

Table 3-11 Basic Storage Component Icons: Images and Descriptions (contcontcontcont)

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Some of the options available on the menu displayed for a single storage component may be unavailable (appear dimmed) when you display the menu for multiple components of the same type.

If other Navisphere 4.X applications are installed on the management station, you may see additional menu options. For information on these options, see the on-line help index or the manual for the Same Type

Table 3-12 Menu Options for a Single Basic Storage Component

Icon Description Menu Option Use To

StorageGroupname Destroy Destroy the Storage Group.

Connect Hosts Connect servers to the Storage Group.

Properties Display the properties of the Storage Group.

LUN LUNID [RAIDtype] Unbind LUN Unbind the LUN, destroying all the data on it and making its disks available for another LUN or RAID Group.

Update Host Information Scan SCSI devices (including storage systems) connected to all servers connected to the storage system. Updates the Navisphere server information based on the results of the scan.

Add to Storage Groups Add the LUN to one or more Storage Groups.

Properties Display the properties of the LUN.

SP A or SP B Event Log Display the event log for the storage processor (SP).

Reset Statistics Logging Set statistics for LUNs, disks, and storage-system caching to zero.

Properties Display the properties of the SP.


Properties Display the properties of the RAID Group.

Destroy Dissolve the RAID Group, unbinding all its LUNs.

Disk diskID Properties Display the properties of the disk.

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If other Navisphere 4.X applications are installed on the management station, you may see additional menu options. For information on these options, see the online help index or the manual for the application.

Table 3-13 Menu Options for Multiple Basic Storage Components of the Same Type


StorageGroupname Destroy Destroy the Storage Group.

Connect Hosts Connect servers to the Storage Group.

Properties Display the properties of the Storage Group.

LUN LUNID [RAIDtype] Unbind LUN Unbind all selected LUNs, destroying all the data on them and making their disks available for another LUN or RAID Group.

Update Host Information

Scan SCSI devices (including storage systems) connected to all servers connected to the storage system. Updates the Navisphere server information based on the results of the scan.

Properties Display the properties of all selected LUNs.

SP A or SP B Properties Display the properties of all selected SPs.


Properties Display the properties of all selected RAID Groups.

Destroy Dissolve all selected RAID Groups.

Disk diskID Properties Display the properties of all selected disks.

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Hardware Component IconsIcons for the following hardware components that are not also storage components appear on the Equipment tree only: enclosures, fans, link control cards (LCCs), power supplies, voltage semi-regulated converters (VSCs), standby power supplies, and battery backup units.

Table 3-14 Hardware Component Icon Images and Descriptions

Image Description Meaning

Enclosure 0 DPE (Disk-Array Processor Enclosure) in any FC-series storage system except an FC5000 series.

Enclosure n DAE (Disk-Array Enclosure) with enclosure address n in an FC-series storage- system.

Fans Fans in the storage system.

Enclosure n Fan A Drive fan pack in enclosure n in an FC-series storage system.

Enclosure 0 Fan B SP fan pack in enclosure 0 in an FC-series storage system with a DPE.

FAN A Fan in fan slot A in a C-series storage system.

FAN B Fan in fan slot B in a C-series storage system.

LCCs LCCs in an enclosure of an FC-series storage system.

Enclosure n LCC A SP in SP A slot in enclosure n.

Enclosure n LCC B SP in SP B slot in enclosure n.

Power supplies Power supplies in the enclosure for an FC-series storage system or in the storage system for a C-series storage system.

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Menus for Hardware ComponentsYou can perform operations on hardware components using the menu associated with the icon for the component. You can display this menu for single or multiple hardware components of the same type.

To Display Hardware Components Menus

For single hardware components

Right-click the icon for the component whose menu you want to display.

For multiple hardware components of the same type

Select the icons for the hardware components whose menus you want to display, and right-click.

Image Description Meaning

Enclosure n power supply A

Power supply in power supply slot A in enclosure n in an FC-series storage- system.

Enclosure n power supply B

Power supply in power supply slot B in enclosure n in an FC-series storage- system.

VSC A Voltage semi-regulated converter (power supply) in power supply slot A in a C-series storage system.

VSC B Voltage semi-regulated converter (power supply) in power supply slot B in a C-series storage system.

Standby Power Supplies

SPSs connected to enclosure 0 of an FC-series storage system that supports write caching.

Battery Backups BBUs in a C-series storage system that supports write caching.

Enclosure 0 SPS A SPS connected to SP A in enclosure 0.

Enclosure 0 SPS B SPS connected to SP B in enclosure 0.

BBU BBU in the storage-system enclosure.

Table 3-14 Hardware Component Icon Images and Descriptions (contcontcontcont)

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Some of the options available on the menu displayed for a single hardware component may be unavailable (appear dimmed) when you display the menu for multiple components of the same type. You cannot display the menus for multiple enclosure icons.



Table 3-15 Menu Options for a Single Hardware Component


Enclosure n Flash LEDs On Start flashing lights (LEDs) on an enclosure.

Flash LEDs Off Stop flashing lights (LEDs) on an enclosure.

Enclosure n Fan A, Enclosure 0 Fan B, FAN A, FAN B

State Display the state of a fan pack or fan module.

LCC A, LCC B State Display the state of the LCC.

Enclosure 0 SPS A, Enclosure 0 SPS B, BBU

Properties Display the state of the SPS or BBU.

Table 3-16 Menu Options for Multiple Hardware Components of the Same Type


Enclosure n Fan A, Enclosure 0 Fan B, FAN A, FAN B

State Display the state of all selected fan packs or fan modules.

LCC A, LCC B State Display the state of all selected LCCs.

Enclosure 0 SPS A, Enclosure 0 SPS, BBU

Properties Display the state of all selected SPSs or BBUs.

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Main Window 3-27


Main Window

Figure 3-4 Main Window

The Main window is common to all Navisphere 4.X and later management applications. The menu bar and toolbar icons and the menu options available when you right-click an icon in a dialog box may vary with the applications installed. All other Main window components and functions are identical for all applications.

When Manager is installed, the Main window lets you perform all the tasks needed to set up a storage system, monitor its operation, and display its properties.

Status bar

Equipment,Storage, and

Host tabs

Storage-systemselection filters

Application iconMenu bar

Toolbar

Workspace

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Application Icon The Application icon on the left side of the title bar provides overall status of all storage systems managed by the current Manager session as follows:

Menu Bar From the menu bar in the Main window you can display these menus: File, View, Operations, Window, and Help.

If other Navisphere 4.X applications are installed on the management station, you may see additional menus. For information on these menus, see the online help index or the manual for the application.

File Menu

Table 3-17 Application Icon Image

Icon Color Meaning

Grey Manager has detected no failures in any managed storage- system.

Flashing blue

Manager has detected one or more storage systems in a transitional operating state.

Flashing orange

Manager has detected a failure in one or more storage- systems, or one or more storage systems are inaccessible.

Option Use To

New Window Open a new Enterprise Storage dialog box.

Select Agents Change the list of servers or SPs that the Manager session uses to determine which storage systems to manage.

Save Save the application’s configuration to the most recently opened application configuration file for use by the next session.

Save As Save the application’s configuration to a new, unnamed application configuration file you specify for use by the next session.

Open Restore the application’s configuration to the one defined by the application configuration file you select.

Exit Exit the Manager session and close the Main window.

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Main Window 3-29


View Menu

Operations Menu

Event Monitor Window

Option Use To

Toolbar Show or hide the toolbar.

Status Bar Show or hide the status bar.

Options Set the network timeout, set the name and location of the host file, set the name and location of the save file, set the automatic polling interval, and enable or disable automatic polling (background polling) for the Manager session.

Option Use To

Automatic Polling Enable or disable automatic polling (background polling) for the Manager session.

Poll All Storage Systems Manually poll all managed storage systems; that is, survey them once for status changes.

Software Installation Update the software on the managed storage systems you select.

Faults Display a list of any faulted storage systems and their faulted components.

ATF status Display the status of the Application-Transparent Failover (ATF) software on the servers connected to the managed storage systems.

Connectivity Map Open the Connectivity Map for all managed storage systems.

Option Use To

Configuration Create customized response templates and apply them to selected Agents.

Configuration Wizard Create response templates and apply them to selected Agents using the wizard.

Open Events File View Event Monitor log files.

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Window Menu

Help Menu

Toolbar The buttons on the toolbar in the Main window let you perform operations on all managed storage systems at once. To perform operations on individual storage systems, use the menu associated with the storage-system icon (page 3-16).

Option Use To

Close All Close all Enterprise Storage dialog boxes.

Cascade Cascade the open Enterprise Storage dialog boxes.

Tile Horizontally Tile horizontally the open Enterprise Storage dialog boxes.

Tile Vertically Tile vertically the open Enterprise Storage dialog boxes.

Enterprise Storage Activate an open Enterprise Storage dialog box.

Option Use To

Contents & Index Display the online help table of contents and index.

Using Help Display information about using the online help.

About Navisphere Display the version of each Navisphere application installed on the management station.

Table 3-18 Main Window Toolbar Buttons

Button Name Use To

Poll Manually poll all managed storage systems; that is, survey them once for status changes.

Software Installation

Update software on the storage systems you select.

Faults Display a list of any hardware faults encountered on any managed storage system.

Help Display the online help.

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Main Window 3-31


Workspace The workspace in the Main window contains the dialog boxes that you use to perform storage-system tasks. It always contains at least one Enterprise Storage dialog box, unless you have closed it. You can open additional Enterprise Storage dialog boxes in the workspace. If you have installed any additional Navisphere 4.X applications on the management station, another type of dialog box may open in the workspace when you start the application.

An Enterprise Storage dialog box displays the Equipment, Storage, or Hosts tree of the managed storage systems, depending on whether the Equipment, Storage, or Hosts tab is selected. You can specify the managed storage systems to display in the Equipment, Storage, or Hosts tree using Filter By and Filter For as listed in the table that follows.

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When you open a Manager session, it displays one Enterprise Storage dialog box with a number. During the session you can open additional Enterprise Storage dialog boxes and close them. You might want one dialog box displaying the Equipment tree, one displaying the Storage tree, and one displaying the Hosts tree. Only one dialog box is active.

To Open a New Enterprise Storage Dialog Box

Follow the menu path File → New Window.

A new Enterprise Storage dialog box opens in the workspace and it is the active one.

To Activate a Different Enterprise Storage Dialog Box

Either click in the dialog box you want to activate, or on the Window menu click the Enterprise Storage dialog box you want to activate.

To Close All Enterprise Storage Dialog Boxes

On the Window menu, click Close All.

The Equipment tab displays the Equipment tree; the Storage tab displays the Storage tree; and the Hosts tab displays the Hosts tree. You use the Equipment tree to manage the physical components of

Table 3-19 Filters for Displaying Managed Storage Systems

Filter By Filter For

All N/A

Fault Condition NormalFaulted

Host Individual hostname

Storage System Type C1000 SeriesC1900 SeriesC2x00 SeriesC3x00 SeriesFC50xx SeriesFC5000 SeriesFC5200/5300 SeriesFC5600/5700 SeriesFC4400/4500 SeriesUnsupportedInaccessible

Subnet Individual subnet IP address

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Main Window 3-33


the managed storage systems; the Storage tree to manage the logical components of the managed storage systems; and the Hosts tree to manage the LUNs and the storage systems to which the servers connect.

You perform operations on

• All managed storage systems using the menu bar, or on selected managed storage systems using the menu associated with the storage-system icon.

• Selected managed storage-system components using the menu associated with the component’s icon.

• Selected servers using the menu associated with the host icon.

Status Bar The status bar in the Main window contains information fields that provide the following:

• Automatic Polling indicator. If Automatic Polling is highlighted, automatic polling is enabled for the session; if it is dimmed, automatic polling is disabled for the session.

• Feedback about application operation.

• Brief description of a toolbar button when you position the cursor over the button.

Window Configuration

When the Main window opens, it uses the default application configuration values for the following:

• The size and position of the Main window and any open Enterprise Storage dialog boxes.

• In the Enterprise Storage dialog boxes, any Filter By and Filter For settings and the selected tab.

If you change any of these values (for example, you filter for FC5700 storage systems and select the Storage tab), you can save them to either

• the default application configuration file so future sessions open the Main window with these values, or

• a custom application configuration file so you can restore the window to these values at any time during a session.

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To Save the Current Configuration as the Default

Either exit the application or on the File menu, click Save.

The current application configuration values are saved to the default application configuration file.

To Change the Name and Location of the Default File

1. In the Main window, follow the menu path

View → Options

The User Options dialog box opens, similar to the following.

2. In Host File Path, type or select the path to use for the default application configuration file.

3. Click OK to apply your change and close the dialog box.

To Save the Current Configuration to a New Custom File

We recommend that the name for a custom configuration file have the extension #.nfx.

1. If the folder that you want to contain the new custom configuration file does not exist, create it.

2. On the File menu, click Save As.

3. In Save As dialog box, select the folder to hold the new custom configuration file.

4. In File name, enter the name for the new custom configuration file.

3

Main Window 3-35


5. Click Save.

6. In the confirmation window that opens, click Yes.

The current application configuration values are saved to the new custom application configuration file.

To Restore the Default or Custom Configuration

You can restore the current configuration to the values specified in either the default or a custom application configuration file.

1. On the File menu on the Main window menu bar, click Open.

2. In the Open dialog box, select the drive or folder containing the custom application configuration file you want to use.

3. Either select the desired configuration file or enter its name in File name.

4. Click Open.

The current configuration of the Main window is restored to the configuration specified in the selected file.

What Next?This chapter explained using the Navisphere trees and the Main window. To create Event Monitor templates, continue to Chapter 4.

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Creating Templates Using the Wizard 4-1

4

This chapter explains how to use the Event Monitor wizard to define Event Monitor templates. Creating custom templates is explained in Chapter 5.

The Event Monitor configuration wizard helps you set up a configuration by creating a common template for multiple event monitors. This common template applies to all the Event Monitor servers (or hosts) selected in the wizard, and specifies what events the Agents should respond to and how to respond to these events.

Creating TemplatesUsing the Wizard

4


Creating Templates Using the Wizard

To Run the Wizard

1. On the Event Monitor menu, select Configuration Wizard.

The Start Wizard dialog box opens, similar to the following.


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4-3


The Select Monitor Type window opens, similar to the following.

In Wizard Template Name, enter the template name.

3. Select the type of monitoring you want: centralized or distributed.

• Centralized Monitoring - a single Event Monitor Agent monitors multiple hosts and storage systems, and reports any events to the user.

• Distributed Monitoring - each storage system is monitored by a local host Navisphere Agent.

4. Do one of the following:

• For centralized monitoring, click Next and proceed to step 5.

• For distributed monitoring, click Next and proceed to step 6.

5. Select the Agent that you want to perform centralized monitoring, and click Next to continue.

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The Select Storage Systems dialog box opens.

6. If you plan to monitor FC4700 storage systems, select the Monitor IP4700 systems box.

7. Select the storage systems that you want to monitor. To select a single storage system, click the icon. To select multiple storage systems, do one of the following:

• Press Shift while left-clicking the first and last icon to select the first and last icon and all icons between them.

• Press Ctrl while left-clicking the icons you want to select.

8. Click Monitor Options.

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4-5


The Event Monitor Agent Properties dialog box opens.

9. For centralized monitoring systems, select any additional Agents that you want monitored, and click Add. If you selected a storage system or Agent earlier, you do not have to add it again.

a. In the Add Agent dialog box, enter the Agent name that you want monitored.

b. When you have finished, click OK.

10. Select the maximum log file size to store monitored events. The maximum value is 25 Mbytes.

11. Select a Network Timeout for Central Monitoring (Centralized Monitoring only).

12. Click OK to close the Event Monitor Agent Properties dialog box.

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The Select Events by Category dialog box opens, similar to the following.

14. Select one or more event categories that you want to trigger responses.


The Set up Events by Severity dialog box opens, similar to the following.

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4-7


16. Specify the severity of the errors you want reported by doing one o f the following:

• Select one of the four radio buttons:

- Only the most critical error conditions

- All error conditions (Recommended)

- All error conditions and warnings

- All errors, warnings, and information messages

After selecting one of the four radio buttons, go to step 18.

• Select the Use Explicit Events check box, and click Advanced. When you select the Use Explicit Events check box, the radio buttons shown above are grayed out and unavailable. The Select Events dialog box opens, similar to the following.

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17. Select the filter by which you want to explicitly select events — Filter by Severity or Filter by Category. If you select Filter by Category perform the following steps:

a. Click the + sign to expand the Event Code that you want to select — Information, Warning, Error, or Critical.

b. Click the + sign for the event that you want to set explicitly, for example, Storage System.

c. Select the check boxes for the events that you want to be monitored.

d. When you are finished, click OK to close the Select Events dialog box.

If you select Filter by Severity, a list of managed components appears in the Select Events window. Right-click a component to set the filter categories for that component.


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4-9


The Set up Responses dialog box opens, similar to the following.

19. Select the response methods that you want to notify you about system events: Send E-mail, Send SNMP Trap, or Paging Service. You can specify any of these responses in any combination. For more information about responses, refer to Setting Up Responses for the Templates on page 5-11.

Click Next to continue.

20. Complete the information for each response you want.

E-mail response - Go to the next section, To Set Up E-mail Responses.

Pager response - Go to To Set Up Pager Responses.

Pager services - Go to To Set Up the Paging Service Using E-mail on page 4-12.

SNMP response - Go to To Set Up the SNMP Response on page 4-13.

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To Set Up E-mail Responses

a. In the E-Mail to field, enter the E-mail addresses to which you want Event Monitor to send the responses. If you type more than one address in this field, separate the E-mail addresses with comma.

b. In the Cc field, enter any additional E-mail addresses to which you want Event Monitor to send the responses.

c. Optionally, in the Subject field, enter the subject text that Event Monitor will use to send you responses.

d. In SMTP Server, type the name of the mail server that you want to use.

e. Do one of the following:

• Select the Use Default Message check box to specify that Event Monitor E-mail the message using the default message text and format.

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4-11


• Clear the Use Default Message check box to enable the message box, and enter a customized message.

f. Do one of the following:

• Click Back to return to the Set up Responses dialog box, and select another response.

• Click Next to complete setting up the E-mail response and proceed to step 21 on page 4-14.

To Set Up Pager Responses

a. In the Pager dialog box, select Use a modem to call the paging service.

b. In the Phone # field, enter the phone number that you want Event Monitor to dial over the modem. The phone number must contain only valid characters — digits, left and right parenthesis, and hyphens.

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c. In the Message # field, enter the phone number that you want to appear on the pager indicating the source of the page. The phone number must contain only valid characters.

d. Optionally, you can click the More button and set up advanced paging features. For more information about setting advanced features, see Setting Up Paging Responses on page 5-12.

e. Do one of the following:

• Click Back to return to the Set up Responses dialog box and set up another response.

• Click Next to complete setting up the paging response and proceed to step 21 on page 4-14.

• Click Use E-Mail to contact the paging service. Use the following steps, starting with step b, to set up the paging service using E-mail.

To Set Up the Paging Service Using E-mail

a. In the Pager dialog box, select Use E-Mail to contact the paging service.

b. In the To field, enter the E-mail address to which you want Event Monitor to send the responses.

c. In the Cc field, enter any additional E-mail address or addresses to which you want Event Monitor to send the responses.

d. Optionally, in the Subject field, enter the subject text that Event Monitor will use to send you responses.

e. In SMTP Server, enter the mail server that you want to use.

f. Do one of the following:


• Clear the Use Default Message check box to enable the message box and enter a customized message.

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4-13


g. Do one of the following:

• Click Back to return to the Set up Responses dialog box and select another response.

• Click Next to complete the paging service response and proceed to step 21 on page 4-14.

To Set Up the SNMP Response

a. In the SNMP Management Agent field, enter the Agent name or IP address for the server running SNMP Management services.

b. Do one of the following:

• Click Back to return to the Set up Responses dialog box and set up another response.

• Click Next to complete setting up the SNMP response and proceed to step 21 on page 4-14.

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The wizard opens the Summary dialog box, which lets you review the servers, event types, event severities, and responses you defined during this session.

21. Click Detail to view the information in the Summary dialog box.

22. Review the information displayed on this dialog box. If it is satisfactory, click OK, and then click Finish to create the template file.

Event Monitor will apply the configured template to all the selected event monitoring Agents, which will monitor the storage systems.

If you want to make changes, click Back to return to the dialog box that you want to change; make your necessary changes, and then click Next until you return to the Summary dialog box.

What Next?You can start using the templates to monitor storage systems. If you want to customize your templates, proceed to the next chapter.

Configuring Event Monitor and Using Event Viewer 5-1

5Invisible Body Tag

This chapter explains the steps you take after creating templates using the configuration wizard in the previous chapter. Topics are

• Centralized and Distributed Monitoring........................................5-2• Adding Monitored Storage Systems ...............................................5-2• Creating New Templates...................................................................5-7• Understanding Event Viewer.........................................................5-24• Understanding the Events Timeline..............................................5-29

Configuring EventMonitor and Using

Event Viewer

5


Configuring Event Monitor and Using Event Viewer

Centralized and Distributed Monitoring There are two types of monitoring - Centralized and Distributed.

• Centralized Monitoring — monitors FC-series, C-series, and IP-series storage systems from a central location and notifies the user of events from any monitored Agent.

• Distributed Monitoring — each Agent monitors the storage systems connected to the server on which it resides, and notifies the user of selected events.

Event Monitor automatically determines which Agent is capable of managing centralized or distributed monitoring, and adds the host and storage-system icons under the appropriate monitoring type in the Configurations tree.

Adding Monitored Storage Systems Event Monitor lets you add monitored storage systems to the centralized and distributed monitoring configuration.

To Add Monitored Storage Systems

1. On the Event Monitor menu, select Configuration to open the Event Monitor Configuration window.

2. In the Event Monitor Configuration window, right-click the host name and select Monitor storage systems.

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Adding Monitored Storage Systems 5-3


The Select the Storage Systems to be Monitored dialog box opens.

3. Select the storage systems that you want monitored. To select multiple storage systems, do either of the following:

• Press Shift while left-clicking the first icon and last icon to select the first and last icon and all icons between them.

• Press Ctrl while left-clicking the icons you want to select..

4. When you are finished, click OK.

Event Monitor adds the storage systems to the Distributed or Centralized icon in the Configurations tree, one at a time.

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Configuring Monitor Agent PropertiesConfiguring the Monitor Agent properties lets you set the log file size. Each record is 512 bytes or 1/2 Kbytes. The log file is circular and automatically overwrites the oldest entries. The default log size is 25 Mbytes or 50,000 records.

You can also set the network timeout for centralized monitoring. This timeout occurs when the Monitor Agent sends a request to one of the Agents it is monitoring, and the Agent does not respond within a specified period of time.

Do not confuse the network timeout for central monitoring with the network timeout for Manager that you must set in Manager. A network timeout occurs when a Manager sends a request to an Agent, and the Agent does not respond within a specified period of time.

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Adding Monitored Storage Systems 5-5


To Configure MonitorAgent Properties

1. On the Event Monitor menu, select Configuration to open the Event Monitor Configuration window

2. In the Event Monitor Configuration window, right-click the monitoring host name and select Monitor Agent Options. The Event Monitor Agent Properties dialog box opens.

3. If necessary, click Add to add any Agents that you want to monitor. You must be a privileged user to add Agents. (Do not add the local host to this dialog box).

a. In the Add Agent dialog box, enter the IP address or Agent name that you want monitored. (Do not duplicate any Agent names.)

b. When you have finished, click OK.

4. Select a time for Network Timeout for Central Monitoring.

5. Select the log file size.

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The maximum log file size is 25 Mbytes.

6. Click OK to apply the monitored Agents and set the log file size.

You may lose file records if you reduce the log file size from the current setting.

Removing Monitored Agents

When you no longer want to monitor specific Agents, you can remove the Agents from the Event Monitor Agent Properties dialog box.

To Remove Monitored Agents:


2. In the Event Monitor Configuration window, right-click the Centralized Monitoring host name and select Monitor Agent Options.

3. In the Event Monitor Agent Properties dialog box, select the Agent that you want to remove.

4. Click Remove.


Starting the Monitoring ServiceWhen you have finished creating templates and selecting the storage systems to be monitored, you can start the monitoring service.

To Start the Monitoring Service:


2. In the Event Monitor Configuration window, right-click the storage system that you want to monitor and select Monitor using Template.

The Templates dialog box opens.

3. Select the templates that you want to use to monitor the storage system. You can use the Ctrl or Shift keys to select multiple templates.

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Creating New Templates 5-7


4. When you are finished, click OK to select the templates.

You may experience some delay when the template is downloading to the Agent. This is normal. The default time delay is set at 4 minutes per Agent.

Creating New TemplatesA template contains events, responses, and message formatting. A template can be mapped to one or more storage systems. A custom template may contain additional statements that describe various data elements needed by a custom response.

To Create The Templates


2. In the Event Monitor Configuration window, right-click Templates.

3. Select Create New Template.

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The New Template - Template Properties dialog box opens.

4. Type the name of the template in the Template Name field.

5. Under Event Category, select the events that you want this template to monitor.

• Storage System - Events occurring within the storage system and reported by the storage processor.

• Network - Events occurring while the monitor service attempts to monitor a remote Agent.

• Navisphere Application - Events detected by the Navisphere Agent or application software.

• JBOD - Events for a JBOD storage system (storage system with DAEs only, without SPs).

• HBA Events - Events occurring when the connection path from the server to the storage system is faulty.

• Integrator - Events to keep the state of storage systems up to date.

• IP4700 - Events occurring on an IP4700 storage system.

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6. Under Event Severity, specify the severity of the errors you want reported by doing one of the following:

a. Select one or more of the four codes:

• Informational - Require no action by you. Informational codes are valuable to engineering in helping to establish history.

• Warning —Are normal and require no action by you unless they occur frequently.

• Error —Typically require action by you or a support engineer.

• Critical —Typically require action by you or a support engineer.

b. Click Advanced. The following Select Events dialog box opens.

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c. Select the filter type that the system will use to select events— Filter by Severity or Filter by Category. (This example filters by severity.)

d. Click the + sign to expand the Event Code that you want to select — Information, Warning, Error, or Critical.

e. Click the + sign for the event that you want to set explicitly, for example, Storage System.

f. Select the check boxes for the events that you want to be monitored.

g. When you are finished, click OK to close the Select Events dialog box.

7. Click the Response tab.

The General options are shown as follows:

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8. Select the action that you want the system to use to notify you of the events.

• Log to System Log—Event Monitor logs all the events to the system log.

Windows NT Agents log events to the System Event log.

• Single Notification for Multiple Events—Event Monitor notifies you only once for multiple events. For example, if you set up E-mail as the event type, Event Monitor notifies you once via E-mail of all the events that have occurred in the poll cycle. Event descriptions will be contained in the body of the message.

If you select this check box, Event Monitor cannot send SNMP traps.

9. Click the Response tab for the method that you want the system to use to notify you of responses.

• E-Mail — receive responses by E-mail .

• Paging — receive responses by pager.

• SNMP — uses the SNMP Management Agent to send out a trap to the network to notify you of system events.

Select the Enable check box, and enter the information for the response you selected using the steps given in following section Setting Up Responses for the Templates.


Event Monitor adds the template to the list of templates.

Setting Up Responses for the Templates

This section describes how to set up E-mail , Pager, and SNMP responses. First you must create the templates as explained in To Create The Templates on page 5-7.

Setting Up E-mailResponses

If you set up E-mail as a response, Event Monitor notifies you of system events via SMTP E-mail. An SMTP server must be configured to receive the E-mail response. Follow these steps to set up the E-mail response:

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2. In the Event Monitor Configuration window, right-click the template for which you want to set up the E-mail response.

3. Select Properties.

4. In the Template Properties dialog box, click the Response tab.

5. Select the Enable check box.

6. In the Mail to field, enter the E-mail address to which you want Event Monitor to send the responses. For example, [email protected]. If you want to specify more than one E-mail address, separate the addresses with a comma.

7. In the Cc (carbon-copy) field, enter any additional E-mail addresses to which you want Event Monitor to send the responses.

8. Optionally, in the Subject field, enter the subject text that Event Monitor will use to send you responses.

9. In SMTP Server, type the name of the mail server or the IP address that you want to use. We recommend that you use your IP address.



• Clear the Use Default Message check box to enable the message box, and enter a customized message.

11. Click Test to test your response setup. For more information on testing responses, see Testing Responses on page 5-19.

12. In the Select Agent dialog box, select the Agent you want to use from the Test Monitor Agent drop-down menu.

13. Click OK to apply the Agent and close the Select Agent dialog box.

14. Click OK to close the Template dialog box.

Setting Up PagingResponses

Event Monitor lets you set up Paging responses via modem or E-mail. If you set up paging as a response, Event Monitor notifies you of system events via pager.

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If you are setting up Paging responses via modem, be sure your modem is set up properly. If you are setting up Paging responses via E-mail , be sure you have a pager service server, which can send E-mail messages to the pager.

Setting up PagingResponses Via

Modem

Follow these steps to set up the paging response via modem:

1. In the Event Monitor menu, select Configuration to open the Event Monitor Configuration window.

2. In the Event Monitor Configuration window, right-click the template for which you want to set up Paging responses.



5. Click the Paging tab.


7. Select Use Modem.

8. In the Phone # field, enter the phone number that you want Event Monitor to dial over the modem. The phone number must contain only valid characters — digits, left and right parenthesis, and hyphens.

9. In the Message # field, enter the phone number that you want to appear on the pager indicating the source of the page. The phone number must contain only valid characters — digits, left and right parenthesis, and hyphens. For example, (555) 555-5555.

10. Click More to set up the advanced paging features. For more information, see the next section Setting Up Advanced Paging Features.

11. Click Test to test the pager response. For more information, see Testing Responses on page 5-19.

12. In the Select Agent dialog box, select the Agent with dial-up modem that you want to use for testing from the Test Monitor Agent drop-down menu.

13. Click OK to close the Select Agent dialog box.

14. Click OK to close the Template dialog box.

Setting Up AdvancedPaging Features

Before you set up the advanced paging features, you must know the port to which your modem is configured. This modem must be different from the EMC Phone Home modem.

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Follow these steps to set up advanced paging features:

1. In the Template Properties dialog box, click the Paging tab.

2. Click More.

The Paging Advanced Set Up dialog box opens.

3. From the COM Port drop-down menu, select the COM port to which the modem is attached. The default is 1.

4. From the Message Delay drop-down menu, select the message delay. The message delay is the period between sending the phone number to the modem and sending the message number to the modem. This allows enough time for the receiving modem to answer the call. Each comma "," refers to a 2-second pause delay. The default, four commas (,,,,), is an 8-second delay.

5. Select the dial command from the Dial Command drop-down menu. Navisphere Agent uses AtD as the default Hayes modem dial command.

6. Enter the Init string in the Init Command field. For more information about Init commands, go to www.modemhelp.org.

7. Click OK to set up the advanced settings and close the Paging Advanced Set Up dialog box.

To Set Up PagerResponses via E-mail

1. Follow steps 1 - 6 shown earlier in in Setting up Paging Responses Via Modem on page 5-13.

2. Select Use E-Mail.

3. In the To field, enter the E-mail address to which you want Event Monitor to send the responses. The address must be in the E-mail page service format. For example, [email protected].

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4. In the Cc field, enter any additional E-mail address or addresses to which you want Event Monitor to send the responses. The addresses must be in the E-mail page service format.

5. Optionally, in the Subject field, enter the subject text that Event Monitor will use to send you responses.

6. In SMTP Server, type the name of the mail server that you want to use.



• Clear the Use Default Message check box to enable the message box, and enter a customized message. To clear the default message box, select the text and drag down four lines, and press Delete.

8. Click Test to test your response setup.

9. In the Select Agent dialog box, select the Agent you want to use from the Test Monitor Agent drop-down menu.

10. Click OK to apply the Agent and close the Select Agent dialog box.

11. Click Apply to update the template.

12. Click OK to close the Template Properties dialog box.

Setting Up SNMPResponses

If you select SNMP as a response, Event Monitor uses the SNMP Management Agent to display all the Agents. For example, if a disk fails, Event Monitor sends a trap to the network, which displays the failed disk in a different color.

To set up SNMP responses, be sure the Single Notification for Multiple Events check box is not selected on the General Response tab.

Follow these steps to set up SNMP responses


2. In the Event Monitor Configuration window, right-click the template for which you want to set up SNMP responses.


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5. Click the SNMP tab.


7. In the SNMP Management Agent field, enter the name of the Agent you want to notify you of system responses.

8. Click Test to test the Agent.

9. In the Select Agent dialog box, select the Agent you want to use for testing from the Test Monitor Agent drop-down menu.

10. Select the testing device from the Test Device drop-down menu.

11. Click OK to close the Select Agent dialog box.

12. Click Apply to update the template.

13. Click OK to add the Agent and close the Template Properties dialog box.

Adding Customized ResponsesIf the existing responses do not meet your needs, you can create and add customized responses. Event Monitor adds the customized response tab next to the last response tab.

To Create a New Response


2. In the Event Monitor Configuration window, right-click Templates and select Create New Templates.

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The Template Properties dialog box opens.


4. Select the action that you want the system to use to notify you of events. We recommend Single Notification for Multiple Events.

5. Click Add Response.

The Add Response dialog box opens.

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6. Type the new response in the Response Name field, for example, Notepad.

7. Click OK to add the new response.

Event Monitor adds the new tab to the Template dialog box.


9. In the Program to Execute field, type the name of the program you want to execute. In this example, the program Notepad will execute when the specified event occurs.

10. Enter the program parameters in the Program Parameters field. These parameters will be passed to the program specified in the above step.

11. Optionally, clear the Use Default Message check box to customize the message text.

12. Click OK.

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Generally, custom responses are not very useful for event notification.

Testing Responses Testing your responses ensures that they work as you expect. Be sure that the server you use for the test is the one configured to generate the responses.

To Test Responses


2. In the Event Monitor Configuration window, right-click the template that you want to test and select Properties.


4. Click the response tab that you want to test, for example, Notepad.


6. Click Test.

The Select Agent dialog box opens.

7. From the Test Monitor Agent drop-down menu, select the Agent that you want to use to test your response.

8. For the SNMP response, select the test device from the Test Device drop-down menu.

9. Click OK.

If the test succeeds, the application (in this example, Notepad) should be running on the host that runs the specified Agent.

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Deleting Customized ResponsesWhen you no longer need a customized response, you can delete it.

You cannot delete the default responses.

To Delete Customized Responses:


2. In the Event Monitor Configuration window, right-click the template with the customized response and select Properties.


4. Click the response tab that you want to delete, for example, Notepad.

5. Click Delete.

6. Click Yes to confirm removing the response.

Creating New Templates Based on Existing Templates

If you have already created templates, Event Monitor lets you create new templates based on existing templates. This saves you the time and effort of creating new templates from scratch.

To Create New Templates Based on Existing Templates:


2. In the Event Monitor Configuration window, right-click Templates and select Create New Template Based on...

3. Select the template that you want to use as a base to create new templates.

4. Type the name of the new template in the Template Name field.

5. Click OK.

Event Monitor adds the new template to the list of templates.

Importing Templates If you have several users running the Navisphere Event Monitor GUI on multiple Agents, you can let them share templates by importing

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the templates from a directory path. You can do this with systems that have central monitoring or distributed monitoring.

To Import Templates:



3. Select Import Template.

4. In the Select Folder dialog box, navigate to the folder from which you want to import the templates.

5. Click Select.

Event Monitor imports the templates to the Event Monitor Configuration window, and updates the Agents with the imported templates.

Exporting Templates If you have several users running the Navisphere Event Monitor GUI on multiple Agents, you can let them share templates by exporting the templates to a directory path.

To Export Templates:



3. Select Export Templates.

4. In the Select Folder dialog box, navigate to the folder to which you want to export all the templates.

5. Click Select.

Event Monitor exports all the templates to the selected folder.

Adding Templates to Storage SystemsWhen you have finished creating a template, you can add it to a storage system by selecting the template and dragging and dropping it onto the storage system. This will cause the storage system to be monitored using that template.

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You can also add the template to a storage system by using the right-click function as described below.

To Add Templates Using the Right-Click Function:


2. In the Event Monitor Configuration window, right-click the storage system to which you want to add the template.

3. Select Monitor using Template.

The Templates dialog box opens.

4. Select the templates that you want to add to the storage system.

5. Click OK.

To Add Templates Using Drag-and-Drop:

1. In the Event Monitor Configuration window, select the template that you want to add to the storage system.

2. Drag and drop the template onto the storage system.

The Agent immediately starts using the template.

Viewing Template PropertiesEvent Monitor lets you view the properties of a particular template.

To View Template Properties


2. In the Event Monitor Configuration window, right-click the template for which you want to view the properties.


Deleting Templates If you no longer need a template, you can delete it. When you delete the template, Event Monitor removes the template from all the storage systems to which it was applied, thereby no longer monitoring the storage systems.

Before you delete your templates, you can save them by exporting them to a specific folder. If you need the templates again, you can easily import them.

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To Delete a Template


2. In the Event Monitor Configuration window, right-click the template that you want to delete.

3. Select Delete.

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Understanding Event ViewerEvent Viewer is the tool you can use to monitor events in your system. Event Viewer lets you view and manage event logs and view events on the Events Timeline.

Viewing Event Logs To View System Event Logs


2. In the Event Monitor Configuration window, right-click the monitoring host for which you want to view system logs.

3. Select View Events.

The Events window opens, similar to the following.

4. If you want to view specific event records in the log, select the event(s), and then click Filter. For more information about filtering the log, continue to the next section.

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Understanding Event Viewer 5-25


Filtering Events If you have an event log with several events, you can reduce the log size by filtering the events. Filtering events lets you view only the event types you specify.

The time stamp in the Event Viewer varies depending on whether the event came from centralized monitoring, distributed monitoring, or the Storage System.

To Filter Events:


2. In the Event Monitor Configuration window, right-click the monitoring host for which you want to view system logs and select View Events.

3. In the Events window, click Filter.

The Event Filter dialog box opens.

4. Under View, select an option from the As of drop-down menu.

5. Under Types, select the types for which you want to view events.

6. Under View By, select the Event Code by which you want to view the events.


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Viewing Event Details from the Events WindowEvent Monitor lets you view detailed information about events.

To View Details About an Event:


2. In the Event Monitor Configuration window, right-click the monitoring host for which you want to view system logs and select View Events.

3. In the Events window, double-click the event for which you want to view details.

The Event Detail dialog box opens.

4. When you have finished viewing the event detail, you can do any of the following:

• Click Next to view the next event detail.

• Click Previous to view the previous event detail.

• Click Close to close the Event Detail dialog box.

5

Understanding Event Viewer 5-27


5. For more information about the properties in the dialog box, click Help.

Saving Events to the Log File

The Event Monitor lets you easily save events to the events log file.

To Save Events:


2. In the Event Monitor Configuration window, right-click the monitoring host for which you want to save system logs and select View Events.

3. In the Events window, click Save.

4. In the Save As dialog box, enter the file name in the File name box.

5. Click Save.

Opening the Event Log File

To view saved events, you must open the event log file.

To Open the Event Log File:

1. On the Event Monitor menu, select Open Event Files.

2. In the Open Event Log File dialog box, select the log file you want to view.

3. Click Open.

Printing Events Event Monitor lets you easily print events in the log file. However, when you click the Print button in the Events window, Event Monitor prints all the events in the log file, which can be a large number. We suggest that you print the log file using another application, such as Microsoft Excel or Microsoft Word.

To Print Events:


5



2. In the Event Monitor Configuration window, right-click the monitoring host for which you want to print events and select View Events.

3. In the Events window, click Save.

4. In the Save As dialog box, enter the filename in the File name field.

5. In the Save as type box, select Text Files (*.txt) from the drop-down menu.

6. Open the file in another application, such as Microsoft Excel or Notepad.

7. Highlight only the text that you want to print, and copy the text to the clipboard.

8. Paste the events on a fresh page in the application.

9. Print your file.

Clearing Events in the Events WindowEvent Monitor lets you easily clear the events in the Events window.

CAUTION!Clearing events permanently deletes all the events in the log file.

To Clear Events:


2. In the Event Monitor Configuration window, right-click the monitoring host for which you want to clear events and select View Events.

3. In the Events window, click Clear.

4. Click Yes to clear all the events from the Events window.

5

Understanding the Events Timeline 5-29


Understanding the Events TimelineThe Events Timeline window provides a graphical view of events for selected Agents. The Events Timeline window allows you to:

• Display many events in one window

• Differentiate events by time and severity

• Visually identify clusters of events

An example of an Events Timeline is shown below:

Start time End time

Toolbar

Event markers

5



Description of the Events TimelineEach event is shown on the timeline as a small vertical line called an event marker. The color of each event marker shows the severity of the event as follows:

If multiple events occur at the same time (or close enough that the zooming level does not allow separate pixels for each event), the color of the event marker is that of the highest priority event. The height of the event marker shows how many events are represented by the event marker.

Use the Zoom In and Zoom Out buttons on the toolbar to change the displayed time interval of the timeline.

The default time interval displayed on the timeline is 12 hours. The time intervals you can display are:

• 2 days

• 1 day

• 12 hours

• 6 hours

• 1 hour

• 10 minutes

You can zoom out to see more of the timeline, or zoom in to get a close-up view.

The timeline is updated as events occur unless you freeze the timeline with the Stop button. When the timeline is updated, the start and end times above the timeline are also updated.

When you move the mouse over an event marker, information about that marker’s event is displayed. If the event marker represents more than one event, information for the most recent event with the highest priority is displayed.

Color Type of Event

Blue Informational events

Yellow Warning events

Orange Error Events

Red Critical error events

5



When you click an event marker, information about the events in that marker appears in a separate Event Selection window.

Viewing the Events Timeline


2. In the Event Monitor Configuration window, right-click the monitoring host for which you want to view the timeline.

3. Select View Events.

4. Click Timeline

An Events Timeline Window opens.

Viewing EventsRepresented by Event

Markers

Place the mouse over an event marker to select the marker. When the marker is selected, the number of events for the selected marker appears under the timeline. The following information appears above the timeline for the marker’s most recent event with the highest severity:

Code Description

Subsystem Name of the storage system that generated the event. Displays N/A for non-device event types.

Severity Severity of the event.

Date The date and time that the event occurred.

Event Code The numerical code that pertains to the particular event.

SP SP to which the event belongs - SP A or SP B.

Description Brief description of the event.

5



The Events TimelineToolbar

The Toolbar performs the following operations:

Button Name Use To

Zoom In Displays a smaller section of the timeline in more detail. This button is not active when you are already displaying the minimum allowed time.

Zoom Out Displays more of the timeline at a reduced size. This button is not active when you are already displaying the maximum allowed time.

Scroll Left Scrolls to the left section of the timeline.

Scroll Right Scrolls to the right section of the timeline.

Time Updates the timeline so that the end time is the current time.

Stop Stops and starts timeline updates. If you click this button, the timeline will not be updated with new events until you click the button again.

5



Viewing Event Details from the Timeline1. Click an event marker in the timeline.

An Event Selection window similar to the following appears:

2. Select an event by clicking the event’s icon or number in the line column.

3. In the Line column, select an event by clicking its severity icon or line number. (In the above example, the second event in the window is selected.)

4. Click OK.

The Event Selection dialog box closes and the Event Detail dialog box opens. The Previous and Next buttons are not active in this window.

5. Click Cancel to close the Event Detail window.

For more information about the dialog box, click Help.

5



EMC Navisphere Event Monitor Administrator’s Guide i-1

Aaccessible storage systems 3-11adapter port, see HBA portadding

customized responses 5-16monitored storage systems 5-2templates to storage systems 5-21

application configurationdefault configuration file, changing name

and location of 3-34defined 3-33

application icon, function 3-28Automatic Polling option

default value 2-9defined 2-8setting 2-9

Bbasic storage component icons 3-19battery backups, See BBU or SPSBBU (battery backup unit)

icons for 3-25menu 3-26

buttonsdisk IDs 3-9Help

Detailed View 3-9Main window 3-30

LUN devices 3-9LUN ownership 3-9Poll 3-30Select View 3-9

CC1000, icon for 3-15Central Monitoring network timeout 5-4Centralized Monitoring 5-2clearing events in events window 5-28configuration wizard, creating templates 4-1Configuring monitor host Agent properties 5-4connectivity map 3-19

about 3-6components 3-6Detailed View window 3-7displaying the connections between hosts

and storage systems 3-7containers 3-10create

configuration wizard templates 4-1new templates 5-7templates based on existing templates 5-20

customized responsesadding 5-16deleting 5-20

Ddeleting

customized responses 5-20templates 5-22

Detailed View windowicons 3-10toolbar buttons 3-9workspace 3-10

disksicons for 3-21IDs button 3-9

Index

EMC Navisphere Event Monitor Administrator’s Guidei-2

Index

menu 3-22, 3-23Distributed Monitoring 5-2

EE-mail, setting up responses 5-11enclosure


Enterprise Storage dialog boxesactivating 3-32closing 3-32Equipment tab 3-2Hosts tab 3-2opening 3-32Storage tab 3-2

Equipment tree 3-2event logs 5-24Event Monitor

configuring overview 5-2hardware and software requirements for 2-2starting 2-5

Event Viewer, understanding 5-24events

clearing 5-28filtering 5-25opening log file 5-27printing 5-27saving to log file 5-27viewing 5-24viewing details 5-26

Events Timelineoverview 5-30time intervals 5-30toolbar 5-30viewing 5-30

exporting templates 5-21

Ffans


FC4400/4500, icon for 3-14FC5000, icon for 3-14FC5200/5300, icon for 3-14FC5600/5700, icon for 3-14File menu 3-28

filtering events 5-25filters for displaying managed storage systems

3-32

HHBA port, icon for 3-13Help

buttonDetailed View 3-9Main window 3-30

menu 3-30host ,see also serverhost Agent properties, configuring 5-4Host Connections button 3-9Host File Path option


Host Selection dialog boxopening 2-11using to select storage systems for

management 2-12host, selecting to manage 2-11Hosts tree 3-2hot spare, icon for 3-20

Iicons

application 3-28basic storage components 3-19BBU 3-25color of 3-12disks 3-21enclosure 3-24fans 3-24HBA port 3-13LCCs 3-24letter in 3-12LUNs 3-19multiple storage systems 3-18power supplies 3-24RAID Groups 3-20server 3-12, 3-13server HBAs 3-12SPS 3-25SPs 3-20

i-3EMC Navisphere Event Monitor Administrator’s Guide

Index

storage components 3-18, 3-21Storage Group 3-19storage system 3-14storage-system components 3-18VSCs 3-25

importing templates 5-20inaccessible storage system, defined 3-11individual disk, icon for 3-20

LLCCs (link control cards)


link control card, see LCCs (link control cards)log file

opening 5-27printing events 5-27saving events 5-27

LUNs (logical units)devices button 3-9icons for 3-19menu 3-22, 3-23ownership button 3-9unowned, defined 3-20

MMain window

application configuration 3-35default configuration file

changing name and locationof 3-34

defined 3-33application icon 3-28menu bar 3-28

File menu 3-28Help menu 3-30Operations menu 3-29Windows menu 3-30

status bar 3-33toolbar 3-30workspace 3-10, 3-31

managed storage system, filters 3-32Manager

Automatic Polling option, setting 2-9Polling Interval option, setting 2-9

managing storage systems onselected servers on subnets 2-12servers whose names you know 2-12

menu bar 3-28File menu 3-28Help menu 3-30Operations menu 3-29View menu 3-29Window menu 3-30

menusfor storage system 3-16for storage system components, LUNs 3-23for storage-system components 3-21, 3-25

BBU 3-26disk 3-22, 3-23enclosure 3-26fan 3-26LCC 3-26LUNs 3-22RAID Group 3-22SPs 3-22, 3-23storage groups 3-22, 3-23

on menu barFile 3-28Help 3-30Operation 3-29View 3-29Window 3-30

storage groups 3-22, 3-23monitor host Agent properties, configuring 5-4monitored storage systems, adding 5-2multiple storage systems, menu options 3-18

NNavisphere

Automatic Polling option, default value 2-9Host File Path option


Polling Interval option, default value 2-9Navisphere Event Monitor, see Event MonitorNetwork Time Out option



Index

Oopening event log file 5-27Operations menu 3-29option, default value 2-9overview, configuring Event Monitor 5-2

Ppager

setting up advanced features 5-13setting up responses 5-12

Poll button 3-30poll, automatic, defined 2-8Polling Interval option


power supplies, icons for 3-24printing events 5-27

RRAID 0 LUN, icon for 3-19RAID 1 LUN, icon for 3-19RAID 1/0 LUN, icon for 3-19RAID 3 LUN, icon for 3-19RAID 5 LUN, icon for 3-19RAID Groups


responsesadding customized 5-16deleting customized 5-20setting up 5-11testing 5-19

Ssaving events to log file 5-27Select View button 3-9server

icon for 3-12, 3-13selecting to manage 2-11

setting upadvanced pager features 5-13Central Monitoring network timeout 5-4E-mail responses 5-11pager responses 5-12

responses 5-11SNMP responses 5-15

single storage system, menu options 3-17SNMP, setting up responses 5-15SP (storage processor)

icons for 3-20menu 3-22, 3-23

SPS (standby power supply)icons for 3-25menu 3-26

starting Event Monitor 2-5status bar 3-33

information fields 3-33storage components, icons for 3-21Storage Groups

basic components 3-18icons for 3-19menus 3-22, 3-23

storage processor, see SP (storage processor)storage system

accessible 3-11adding 5-2adding templates 5-21assigning a custom name 3-14automatic polling

interval, setting 2-9automatic polling interval, defined 2-8component menus 3-25description 3-15hosts, selecting 2-11icons 3-14

for components 3-18for multiple storage systems 3-18

inaccessible 3-11managing on

selected servers on subnets 2-12servers whose name you know 2-12

menu 3-16for components 3-21, 3-25

menu optionsfor multiple storage systems 3-18for single storage system 3-17

unsupported 3-11storage-system trees 3-2

i-5EMC Navisphere Event Monitor Administrator’s Guide

Index

Ttemplates

adding to storage systems 5-21creating 5-7creating based on existing 5-20deleting 5-22exporting 5-21importing 5-20viewing properties 5-22

testing responses 5-19timeline, see Events Timelinetimeout, Central Monitoring network 5-4toolbar buttons, Detailed View window 3-9trees 3-19

defined 3-2Equipment 3-2Hosts 3-2icons 3-12selecting icons on 3-5storage 3-2storage-system 3-2

Uunderstanding Event Viewer 5-24unowned LUNs 3-20unsupported storage systems 3-11user options for Navisphere

default values 2-9defined 2-8setting 2-9

VView menu options 3-29viewing

event details 5-26event logs 5-24template properties 5-22

VSCs (Voltage Semi-regulated Converters), icons for 3-25

WWindow menu 3-30


Index