emc it trust curve

8/13/2019 EMC IT Trust Curve

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EXECUTIVE SUMMARY

Todays business environment is both ripe with opportunity and fraught with risk. Thisdichotomy is revealing itself in the world of IT and throughout boardrooms acrossthe globe like never before. As more mission-critical applications are now deployedon virtualized environments, new approaches are needed to eliminate expansive anddebilitating downtime. Fighting today's sophisticated cyber attacks and intrusionscalls for a move beyond perimeter protection to intelligence-driven security analyticswith monitoring and response capabilities to defend against more advanced threatsto the business. Integrated backup & recovery needs to be more effective than everbefore to prevent data loss, improve protection and speed time to recovery.

To get a pulse on how these dynamics are playing out globally, EMC commissionedindependent research company Vanson Bourne to conduct the global IT Trust Curve

survey, comprised of 3,200 interviews of 1,600 IT and 1,600 business decisionmakers from the United States, the United Kingdom, Canada, Brazil, France,Germany, Italy, Spain, Russia, India, South Africa, Australia, Japan, China and theNordic and Benelux regions. Respondents were employed at companies within tenindustry sectors (life sciences, financial services, IT and technology, healthcare, thepublic sector, manufacturing, retail, energy, media & entertainment and consulting),with 50% working for organizations with 100-1000 employees and the other 50% atorganizations with more than 1000 employees.

The results reveal deep and far reaching insight into IT preparedness and thebenefits an organization can realize through a high level of confidence in IT as wellas the possible consequences that result from neglecting organizational IT systems.


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Inadequate IT infrastructure causing three out of fiveorganizations to suffer

Of the 3,200 IT and business decision-makers interviewed, the majority of theirorganizations (61%) suffered at least one of the following: unplanned downtime(37%), a security breach (23%) or data loss (29%) in the last 12 months.

The consequences of these incidents were diverse and highly damaging with the topthree overall being: loss of employee productivity (45%), loss of revenue (39%) andloss of customer confidence/loyalty (32%). Loss of revenue is highlighted inparticular, with estimated average annual losses of $494,037 for downtime,$860,273 for security breaches and $585,892 for data loss.

So what is preventing organizations from achieving greater success in relation todata protection, security and availability? While budget (52%), resource and/orworkload constraints (35%) and planning and anticipation (33%) were the top threereasons identified, one in five (19%) specifically noted lack of trust in technology/ITas a key limitation.


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Maturity Curve

Respondent organizations were scored on a maturity scale, a model based onmoving from primitive IT infrastructure to more progressive strategies and advancedtechnologies. Those at a more advanced level achieved higher scores in each of thethree pillar sections (continuous availability, advanced security and integrated backupand recovery), which all contributed equally to the final maturity score received.

The overall result of this model is a bell curve, which was then further divided intofour even segments from a low to high score: Laggards (1-25), Evaluators (26-50),

Adopters (51-75) and Leaders (76-100).

The results show that =more than half (57%) of organizations surveyed fall into thelower maturity categories, Laggards and Evaluators, while only around 8% arecurrently in the highest scoring group the Leaders.

Trust breakdown by country and sector Using this model to calculate average scores for the 16 regions and 10 verticalstargeted in the study, we see established hierarchies in place. In terms of countries,China leads the way with the United States scoring second.

As a whole, the BRICS (Brazil, Russia, India, China and South Africa) countriespositioned highly making up three of the top four scores. By contrast, Japan islagging behind with the lowest average score of all 16 countries surveyed.

Additionally, of the six countries most likely to have increased their IT spend in thelast year, five are BRICS.

LAGGARDS EVALUATORS ADOPTERS LEADERS


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65.2

61.8

60.9

53.8

52.851.6

51.4

49.7

49.5

49.5

49.4

49.1

48.7

48.4

43.038.8

China

USA

South Africa

Brazil

Australia

Spain

France

UK

Canada

Benelux

India

Italy

Russia

Germany

NordicsJapan

54.1

53.9

53.8

51.6

51.1

51.0

49.8

49.4

49.2

46.1

Financial services

Life sciences

IT and technology

Healthcare

Public sector

Manf.

Retail and consumer products

Energy

Comms, media and ent.

Consulting

MATURITY SCORE BY COUNTRY

With regard to the surveyed verticals, we see that traditionally more regulatedindustries had corresponding higher levels of maturity. Financial services is at thetop, closely followed by life sciences and IT and technology. While consulting lagsbehind, perhaps the most surprising result was public sector coming in 5th place inthe overall ranking.

MATURITY SCORE BY INDUSTRY

Countryincreased IT

spend last yearChina 81%

USA 64%

South Africa 68%

Brazil 71%

Australia 54%Spain 45%

France 37%

UK 36%

Canada 44%

Benelux 29%

India 79%

Italy 48%

Russia 58%

Germany 50%

Nordics 43%Japan 26%


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Low confidence in IT can be related tolack of trust maturity

A low level of maturity has an impact upon the confidence of senior executives. Just55% of respondents believe their senior executives are currently confident that theyhave adequate data protection, security and availability.

Maturity dividends

Those at the forefront of the curve (the Leaders) are experiencing significantadvantages over those further behind. 53% of organizations in the higher maturitysegment report a typical recovery time of minutes or less, compared with only 27%across all maturity tiers and 24% among the Laggards.

The Leaders are also more likely to be able to recover 100% of their data in the eventof data loss, with 76% able to recover everything as opposed to only 44% ofLaggards.

The ability to implement strategic and leading-edge technology projects, for exampleBig Data analytics, is greatly facilitated by a secure and sophisticated ITinfrastructure. 74% of Leaders have fully deployed Big Data analytics, compared with

just 8% of Laggards.

LAGGARDS EVALUATORS ADOPTERS LEADERS

24% 22% 30% 53%

28% of organizations measure recovery time in minutes or less

55% of organizations were able to recover 100% of datain the event of a data loss incident LAGGARDS EVALUATORS ADOPTERS LEADERS

44% 51% 62% 76%


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The IT department vs. the business

Just 50% of all business decision-makers surveyed consider IT to be the drivers of amore resilient and secure infrastructure, compared to 70% within IT departmentsthemselves who feel they drive this. This could be explained by IT departments notrealizing the full business impact of downtime, security breaches and data loss as, onaverage, they estimate fewer hours of downtime than their business decision-makerscounterparts.

Average hours lost from downtime in the last 12 months

Concluding summary

Ultimately, there are encouraging signs that the majority of organizations sitting at thebottom and middle of the maturity curve are moving in the right direction.

Most are planning or evaluating new technology to improve their IT infrastructure andgain the competitive edge that this will enable.

While the path is not always an easy one, this study has clearly quantified both thebenefits as well as the negative consequences of not improving IT infrastructure.

Methodology

Survey data is the result of 3,200 interviews of 1,600 IT and 1,600 business decisionmakers from the United States, the United Kingdom, Canada, Brazil, France,Germany, Italy, Spain, Russia, India, South Africa, Australia, Japan, China and theNordic and Benelux regions. Respondents were employed at companies within tenindustry sectors (including the public sector), with 50% working for organizations with100-1000 employees and the other 50% at organizations with more than 1,000employees.

49

70BDMs

ITDMs


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To create the curve, IT decision-makers were asked specific questions relating to ITinfrastructure in each of the three pillar sections, continuous availability, advancedsecurity and integrated backup and recovery. Within each section, respondentsscored points for the sophistication of their organizations existing technology, but notfor anything in the planning stages. Each section was scored out of a total of amaximum of 18 points and combined to give a total overall maturity score out of 54.This score was then multiplied by a scaling factor to normalize the curve and give atotal score out of 100 points. Once scored, these IT decision-makers were dividedinto four even segments from a low to high score; Laggards (scoring 1 25),Evaluators (scoring 26-50), Adopters (scoring 51-75) and Leaders (scoring 76-100).

The questions that were used to make the model asked about technologies alreadyin place, and therefore the scores were assigned based on how sophisticated thetechnology that the organization has in place within each pillar actually is. It is fromthis that we can ascertain the level of trust in IT the organization should have in eachof the three pillars, based on the technologies in use. We can then use this to forman idea of the overall IT infrastructure within the respondent organization, and it isfrom this that we can assign the respondents a trust in IT score relating to theinfrastructure that is currently in place, and the questions asked.

ABOUT EMC

EMC Corporation is a global leader in enabling businesses and service providers totransform their operations and deliver IT as a service. Fundamental to thistransformation is cloud computing. Through innovative products and services, EMCaccelerates the journey to cloud computing, helping IT departments to store,manage, protect and analyze their most valuable asset information in a moreagile, trusted and cost-efficient way. Additional information can be found atwww.emc.com.

About Vanson Bourne:

Vanson Bourne is an independent specialist in market research for the technologysector. Vanson Bournes reputation for robust and credible research -based analysis,is founded upon rigorous research principles and the ability to seek the opinions ofsenior decision makers across technical and business functions, in all businesssectors and all major markets. For more information, visithttp://www.vansonbourne.com
http://www.emc.com/http://www.vansonbourne.com/http://www.vansonbourne.com/http://www.emc.com/

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