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EMC Product Support Lifecycle

A predictable product lifecycle experience is critical to planning IT investments, new

technology deployments, and upgrades to infrastructure. It is EMC’s intention to provide

support and maintenance under standard terms and conditions while a product is listed for

sale in the EMC Price Book, and for a specified time after it is no longer offered for sale.

Primary Support

It is EMC’s intention, with the exception of core software and layered application

software, to offer Primary Support for software products for three years following the

general availability (GA) date of each specific software release. It is EMC’s intention to

provide information regarding the End of Primary Support (EOPS) date for such

software at GA.

For hardware, it is EMC’s intention to offer Primary Support for a period of five years

following the End of Life (EOL) date. Due to the dynamic nature of the technology

landscape, the EOPS date for hardware may not be determined at GA.

For the current release of core software and layered application software, it is EMC’s

intention to offer Primary Support for a period of five years following the EOL date of

its related platform. For the previous release of core software and layered application

software (Rev “N minus1”), it is EMC’s intention to offer Primary Support for a period

of 18 months following the EOL date of its related platform. The EOPS date for core

software and layered application software may not be determined at GA of its related

platform.

Extended Support

EMC may, at its discretion, make Extended Support available for specific EMC software

and hardware upon the expiration of the Primary Support period.

For more details concerning EMC’s Extended Support, including requirements,

description of Extended Support service objectives, level of support (as compared to

Primary Support), and other relevant information, please click here.

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EMC Product Lifecycle

Primary Support Extended Support Primary Support begins when a product

is GA.

Extended Support is offered at EMC's

discretion, and may be available for

either software or hardware products.

Software products that are

independent of EMC Hardware releases

usually have a Primary Support period of

three years, with the EOPS date

published at GA.

Extended Support, when available, is

offered as a reduced level of support in

six month increments. Specific terms and

conditions for Extended Support will vary

by product.

For platform software products, the

EOPS date is dependent on the date

the platform product is removed from

EMC's price book (EOL) and thus is not

known at the time the platform product

is GA. For platform products, Primary

Support generally continues for five

years following EOL unless the software

release is outdated.

Extended Support requires a current

standard maintenance contract be in

force for the associated product.

General Terms

EMC provides standard product maintenance on EMC designated, currently-supported

releases only.

In some cases, resolution of an issue may be addressed by an upgrade to a more

recent release.

For software products that have multiple releases within a one year period, EMC will

offer its standard product maintenance on older releases (Rev “N minus 2,” Rev “N

minus 3,” etc.) for at least one year following the date on which the release first

became available.

EMC may also choose to discontinue standard product maintenance for a specific

release designation of software when it is used on particular hardware or in a certain

environment. For instance, EMC may terminate standard product maintenance for a

Rev “N minus 2” release of software when it is used on a host computer that is no

longer supported by its vendor, but may continue support when used on other hosts.

These guidelines reflect EMC’s general intentions. The terms and conditions specified

in the applicable agreement(s) with EMC shall supersede this document. These

guidelines are subject to change at EMC’s discretion.

Glossary

General availability: The date when an EMC product (including each new release of a

software product) is made generally available for order.

Primary Support: EMC standard maintenance and support services as specified in the

applicable product notice at the time of purchase.

EOSL EOPS GA

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Primary Support period: The period beginning on the GA date and ending on the EOPS

date.

End of Primary Support: The date after which Primary Support is no longer available.

End of Life: EMC has discontinued a model number of equipment or software (which

includes its most current and all prior release designations) and removed it from

pricing/quoting systems.

End of Service Life: EMC has discontinued Primary Support and Extended Support (if

available) for a product offering.

Extended Support: A reduced level of support, at an additional fee, which may become

available upon the expiration of the Primary Support period.