emergency response protocol - usc transportation | usc ...transnet.usc.edu/pdf/emergency.pdf ·...

2007

Emergency Response Protocol

TROJAN TRANSPORTATION EMERGENCY PLAN page 2 of 38

TABLE OF CONTENTS

Overview/Standards 3 Introduction 4 Emergency Contacts 5 Fire 7 Evacuation 10 Shelter In-Place 12 Earthquake 13 Medical Emergencies 17 Power Outage 19 Chemical Spill 21 Pandemic 22 Threats 25 Crime 27 Building Systems/ Emergency Equipment 28 Recovery Plans 29 Appendices 30


OVERVIEW This manual contains the standard operating procedures for USC’s Department of Transportation on how to respond and assist during any emergency. It has been designed to be used as a training aid and reference guide for all USC Trojan Transportation employees. Standards

• A current copy of these procedures is to be posted on the department intranet under ‘Emergency Procedures.’

• Hard copies should be kept in all managerial offices.

• Hard copies should be placed in public spaces in Transportation per the

instructions later in this document. These public copies should be accessible in case of an emergency.

• Pages of these procedures are organized and numbered so that portions can be

easily updated and replaced.

• These procedures are to be reviewed and updated annually.

• All full-time employees are to be trained on these procedures and the skills needed to effectively respond to any emergency or at either USC campus.


INTRODUCTION The University of Southern California is committed to emergency preparedness and Planning to ensure the safety of staff, faculty, students, and visitors. This plan has been specifically developed for the building(s) listed below. All staff and emergency responders should review this plan a minimum of once a year. This plan meets and exceeds LA City Building Fire Codes and any OSHA mandated requirements. This plan should be reviewed and revised a minimum of once per year to ensure information remains current. The building(s) Chief Emergency Coordinator shall be responsible for all updates, reviews and distribution. Questions regarding this plan should be directed to the Building Chief Emergency Coordinator or the Office of Fire Safety/ Emergency Planning. Chief Emergency Coordinator for Trojan Transportation Michelle Garcia CWO 1 (213) 764-4940 Fire Safety/ Emergency Planning Office Fire Safety/ Emergency Planning 837 Downey Way Stonier Hall 309 Los Angeles, CA 90089-1143 213-740-3962 (5527)


EMERGENCY CONTACT PHONE NUMBERS Be prepared to provide the following information:

• Building Name__________________________________________ • Floor and Room Number__________________________________

• Type of Emergency (fire, medical, chemical spill, suspicious activity, etc)

• Your name, location and call back phone number

DO NOT HANG UP UNTIL DIRECTED TO DO SO Other Useful Campus Numbers: Department of Public Safety (Non-Emergency) 213-740-6000 Environmental Health & Safety 213-740-6448 Facilities Management 213-740-6833 General USC Emergency Information USC Emergency Information Line 213-740-9233 USC Emergency Information Website http://emergency.usc.edu USC Emergency Planning 213-740-6199 Trojan Transportation Command Center (UPC) 213-740-3575 Trojan Transportation Command Center (HSC) 213-442-1201 Contacting DPS

Control 1 (DPS dispatch) is responsible for all emergency radio contact within USC. They will assist Trojan Transportation employees during any emergency situation.

If an emergency is announced over the radio, a Supervisor will contact DPS to find out what the problem is and where it’s located and inform any other Trojan Transportation management on duty at the time via email (utilizing Outlook enabled cell phones). This should be accomplished by calling DPS at extension 04321 first. All radio traffic is to cease until DPS has finished their transmission and cleared the air for transmissions to continue.

Trojan Transportation emergency phone tree (Phone tree attached, see appendix 7.2)

In Case of Emergency, Call: (213) 740-4321


CALL SIGNS

Use the following call signs to address specific departmental personnel: Control 1 Department of Public Safety (DPS) Dispatch David Senior Level Management David 1 Ian Sephton, Trojan Transportation Director David 2 Rick McCormick, Trojan Transportation Assoc. Director David 3 Jeff Shields, Trojan Transportation Assoc. Director David 4 Andre Gaines, Trojan Transportation Assoc. Director David 5 Tony Mazza, Trojan Transportation Assoc. Director Mike Managers Mike 1 Percy Williams, Asst Manager Field Ops-HSC Mike 2 Ramon Vaca, Manager Field Ops Mike 3 Augusto Beato, Asst Manager Field Ops Mike 4 Rick Lovely, Asst Manager Field Ops Mike 5 Quincy Samuels, Manager Field Ops Mike 6 Kenneth Marshall, Asst Manager Enforcement/Citations Mike 7 Ronn Guierr, Asst Manager Trams Mike 8 Amy Parker, Manager Trams Mike 9 Armand Black, Asst Manager Trams Enforcement Enforcement Officers Enforcement 1 Paula Crow Enforcement 2 Eric Prescott Enforcement 3 Jose Alba Enforcement 4 Oscar Linares Enforcement 5 Eder Gonzalez Enforcement 6 Fletcher Baldwin Tech Tech Units Tech 1 Pablo Sahagun Mobile Mobile Units Mobile 1 Ricky Prince Mobile 2 Jaime Parra Paul Front Desk Personnel Paul 3 Front Desk Admin (Noel Aguilar, Chris Ravard) Paul 4 Lissette Barajas, Citations Processor Fox 1 John Zajac, Asst. Manager Campus Cruiser


“TEN” CODES Use the following “ten-codes” to address specific situations: Copy Understood the message, okay, same as 10-4 Affirmative Yes, that is correct Negative No, that is not correct 10-1 Radio transmission received poorly 10-2 Radio transmission received well 10-4 Acknowledgement, okay, understood, I copy 10-6 Temporarily busy (e.g. handling a call or on a short break) 10-7 Out of service / end of shift (See also 3.4 EOW) 10-8 In service / available to handle calls 10-9 Repeat last transmission / information 10-10 Busy, but able to handle calls 10-19 Transportation office / CWO (1012 Childs Way) 10-20 Present location 10-21 Call on phone (e.g. “Can you 10-21 me on my cell”) 10-22 Disregard last transmission / cancel / never mind 10-23 Standby 10-30 Improper radio usage 10-33 Emergency: clear the air / radio traffic 10-36 Correct time 10-41 Parking Problem/Request to Cite 10-43 Non-Key entry 10-47 Battery Assist 10-87 Meet me at <specific location> 10-97 Arrived at the scene 10-98 Left the scene

Other codes communicated outside of the ten-code vocabulary Code 1 Acknowledge transmission of dispatcher Code 2 Urgent, handle immediately Code 4 No further assistance needed Code 6 Arrived at the scene Code 7 Meal / rest break Code 88 Unable to handle call 904 Fire

Other radio terminology used to communicate over radio E.O.W. End of Watch E.T.A Estimated Time of Arrival G.O.A Gone On Arrival T.A. Traffic Accident U.T.L. Unable To Locate


FIRE Fire Alarms This building is equipped with a fire alarm system which may be activated via smoke detectors, automated sprinklers, pull stations or other detection device. If you hear or see (strobe light) a fire alarm:

• Never assume the fire alarm is a false alarm • Direct occupants out to the safest stairwell (Do Not Use Elevators)

• Close doors behind you as you leave

• Exit the building

• Proceed to designated assembly area at Parking Lot 6

Smoke detectors are provided for your personal safety. Anyone who willfully and maliciously tampers with, damages, breaks or removes any required smoke detectors shall be guilty of a misdemeanor (L.A.M.C. SEC. 57.112.05). Any person, who willfully and maliciously, gives, transmits or sounds a false alarm of fire is guilty of a misdemeanor (P.C. 148.3) Fire Response If you or anyone discovers fire or smoke:

• Remove people from immediate danger.

• Confine the fire by closing doors as you leave.

• Activate the closest fire alarm to alert other building occupants.

• Call Department of Public Safety (DPS) at 213-740-4321 or use a campus emergency phone.

• Provide the following information:

o Building Name & Address o Floor or Room Number o What is on fire & exact location o Your location, name, call back number. DO NOT hang up until directed to

do so


• Only use a portable fire extinguisher when:

o You have been properly trained. o The fire is small. o You have someone with another extinguisher to back you up. o You have a safe escape route to your back.

Evacuation

• Proceed to safest stairwell – DO NOT USE AN ELEVATOR • Exit the building

• Proceed to designated assembly area Parking Lot 6

If trapped inside your office or area:

• Wedge cloth material along the bottom of the door to keep smoke out • Close as many doors as possible between you and the fire

• Call Department of Public Safety (DPS) 213-740-4321, and notify operator of

your situation. If you cannot get through call 9-911

• If windows are operable, and you must have air, open the window. Only break windows as a last resort, as they cannot be closed if necessary

Fire equipment locations

• The Transportation office is equipped with ABC fire extinguishers located both

upstairs as well as downstairs. • It is the responsibility of the Supervisor for each area to make a visual inspection

of the fire extinguisher(s) in their respective areas at the beginning of each shift. Tram drivers and Cruisers are to inspect the extinguishers in their individually assigned vehicles. The fire extinguisher is marked as follows:

o Green on top: “Charged” o Red on left: “Recharge” o Red on right: “Over Charged”

NOTE: For all frontline employees, if the fire extinguisher is in need of being “Recharged” or if it is “Over Charged,” inform the Supervisor on duty.


EVACUATION Definition

Evacuation refers to the movement of people to a safe location within, or to the outside of a building during a fire or other emergency A complete evacuation requires all occupants to leave the building and go to a safe location (assembly area) outside of the building.

Evacuation Procedures Building occupants will be made aware of the need to evacuate by either the fire alarm system (sound and strobes), by verbal instructions from building emergency team members or DPS, and/or by self-evident hazardous conditions. All occupants must evacuate upon the activation of the fire alarm and/or when fire, smoke or other hazards are present. Upon notification of the need to evacuate by Supervisor on duty or Control 1:

• Exit the floor/ building via the safest stairwell (DO NOT USE ELEVATORS) • If nearest exit or stairwell is blocked or obstructed by smoke, proceed to an

alternate exit or exit stairwell

• During stairwell evacuation it is advised to: o Remove high heels and hold on to hand rail o Stay to the right to allow emergency responders to walk up the stairs o Give assistance to those who may be slower moving or in need of help

• Completely exit the building and do not return to the building until directed to do

so by DPS or LAFD personnel • Once outdoors proceed to Parking Lot 6 and report any information you have

regarding the emergency to the building emergency team member such as people trapped and where the fire is located.

• Only a Supervisor on duty or Control 1 may make the decision to evacuate the

Transportation building and have employees report to Lot 6.

• Tram drivers are to remain where they are until instructed by a Supervisor or DPS on where/what to do next. If you are driving a tram at the time DO NOT report to Lot 6 as it may only cause further conjunction and complications.


Designated Assembly Areas Building Name: Transportation Office/CWO Assembly Area Location: Parking Lot 6 The Regional Assembly Area is a location where evacuees from multiple buildings will combine together during a campus wide disaster (i.e. earthquake). Building Emergency Team Members or DPS personnel will provide direction to evacuees when the Regional Assembly Area is activated. Stairwell Locations Main stairwell: 2nd floor, north side South end stairwell: 2nd floor inside exit to Lot 6 Persons with Disabilities or Injuries During an emergency where evacuation is necessary, some building occupants may be physically challenged and may not be able to exit without assistance from others. For such situations:

• Ask for assistance from other building occupants and safely move the person to the safest stairwell landing.

• Send someone to advise DPS or the building emergency team of the location of

the person needing rescue so that it can be passed on to the fire department.

• Once mobile evacuees have moved past your location, assist the person to the best of your ability while maintaining your safety and their safety.


SHELTER IN-PLACE Definition

Shelter In-Place/ Defend In-Place means to have building occupants seek shelter inside a building and remain inside until the danger passes. This is used when evacuation may cause greater risk than staying where they are. Examples may include chemical releases, dangerous activity outside such as a crime or other hazards.

Shelter In-Place Procedure

• Follow directions of the building emergency response team, Department of Public Safety (DPS), or other emergency response officials.

• Close doors and windows leading to the floor, office or classroom.

• Move toward the center of the room away from windows.

• Remain indoors for your safety and safety of others.

• Understand that it may become necessary to shut down air handling systems to

prevent fumes or smoke from entering the building.

• Understand that shelter in-place orders are not given lightly and a spirit of ready cooperation will make an incident requiring this procedure to go as smoothly as possible.


EARTHQUAKES Before the Earthquake—BE PREPARED! Assess your own workspace for possible hazards, including:

• Window glass- Decide where you will take cover to avoid being injured by falling glass.

• Heavy objects- If your workstation is near a temporary wall or partition, ensure it

is securely anchored.

• Loose Objects- If you have materials stored on top of cabinets or shelves, determine if these items should be secured or removed for your own safety.

• Become familiar with all exits and stairwell locations from your workspace.

• Become familiar with the location of fire extinguishers, first aid kits, emergency

supplies and your building assembly area.

• Purchase a “Grab & Go” emergency kit for you to keep nearby. This would include emergency food, water, first aid and other needs.

During the Earthquake If inside a building:

• Remain calm- Do not panic. Do not attempt to go outside. Protect yourself and help others remain calm.

• DROP, COVER & HOLD—Under a sturdy table or desk. If no shelter is

available, seek cover against an interior wall and protect your head and neck with your arms.

• Protect yourself from falling objects such as light fixtures, bookcases, cabinets,

shelves and other furniture that might slide or topple. Stay away from windows.

• Stay put- Hold your position until the ground and/or building stops shaking. Running for an exit is not recommended. As debris falls it may block your path and cause injury.


If outside a building:

• Move away from structures, power poles, retaining walls that could fall • Move to an open area and do not touch downed power lines

After The Shaking Stops Following an earthquake, aftershocks, which are either lighter or heavier earthquakes will occur for days or even months to come. Always be prepared for aftershocks. Actions to take following the earthquake and following all aftershocks include:

• Get up carefully. The environment around you may have been damaged and may be hazardous.

• Check for injuries. Do not attempt to move seriously injured persons unless they

are in immediate danger. Render first aid if required.

• Check the area for safety hazards such as building damage that may affect the integrity of the structure, fires, smoke, chemical spills, gas leaks. If building appears unsafe or if any of the hazards are present in the building, begin evacuation procedures.

• Turn off ignition, heat and gas sources before evacuating, if possible. This

includes laboratory equipment and electrical equipment in offices.

• If evacuating, use caution down stairwells. Report to the designated building assembly area in Parking Lot 6.

• Trojan Transportation will set up a Department Operations Center (DOC) at the

Transportation office (CWO) in the upstairs briefing room.

• If the Transportation office is unsafe to enter, the DOC will be set up in Lot 6. Lot 6 is located behind the Transportation office directly north of Parking Structure A (See Appendix)

o UPC: There is an Emergency Response Bag (EMB) with general emergency items such as water, flashlights, first aid kit, and radio. It is located in the Senior Manager’s office.

o HSC: There is also an EMB in the Senior Manager’s office. o University Emergency Operations Centers o The Topping Student Center on the UPC and the Norris Medical Library

on the HSC have been designated as campus emergency operations centers. Each contains emergency supplies and equipment for the use of the Emergency Operations Groups and Emergency Policy Group.


• All Trojan Transportation employees must report to the Trojan Transportation DOC immediately to receive instructions.

• If you are unable to report to the Trojan Transportation DOC you should contact

your immediate Supervisor and provide him/her with the following information:

• Your location and physical health status

• Your vehicle’s status (if applicable)

• The status of any structures in your immediate area (if known)

NOTE: If there is no response radio Control 1 or call DPS directly.

• Call the Department of Public Safety (DPS), 213-740-4321 to report life threatening injuries or emergencies requiring immediate attention. Emergency response personnel may not be able to respond to your request for service in a large-scale disaster. Also notify the building emergency response team at the assembly area.

• Only use the phone to report urgent matters. Listen to AM/FM portable radio for

information. (KFWB News980 or KNX1070 Department of Public Safety DPS Officers will immediately begin checking the campus for imminent emergencies, in addition to ensuring safety and security for all campus occupants and establishing the Emergency Operation Center (EOC) Facilities Management FMS teams will respond to pre-assigned areas of the campus and begin damage assessment. They will also secure utilities as necessary for each building Environmental Health & Safety EH&S staff will survey buildings, respond to hazardous materials incidents and mitigate hazards. The Department Operations Center (DOC)

The DOC serves as the department’s command post and is tasked with coordinating the response efforts of their teams in the field. The DOC is the central location where the department gathers information, analyzes, prioritizes and coordinates response activities. The DOC activates its plan based on pre-established protocols and acts upon the directives of the EOC (Emergency Operations Center).


• The Transportation DOC will be set up in the upstairs briefing room of the Transportation Office (CWO). In the event the Transportation Office is unsafe to enter the following will serve as back up locations for the DOC:

o Lot 6, located behind the Transportation office directly north of Parking Structure A (See Appendix)

o Brian Kennedy Field

• The DOC will be activated by the Director of Transportation. o The Director will contact management team based on flow chart (See

Appendix )

• Assistant Manager of Enforcement and Operations Performance Manager will set up DOC using DOC checklist (See Appendix). All items on checklist are housed in the storage closet near the women’s restroom.

• DOC staffing will be assigned by Associate Director of Operations and Senior

Manager of Administration using the Staff Assignment whiteboard (See Appendix).

• Transportation of emergency supplies and coordination of response efforts

will be organized by Associate Director of Guest Relations, Associate Director of Events/Maintenance, Transit Manager, Maintenance Manager and Assistant Manager of Enforcement using the Delivery Request whiteboards (See Appendix).

o Delivery requests will be separated into three major categories: Transportation requests Labor requests Structure/Lot space requests

o Associate Directors will coordinate with other campus Departments such as FMS and DPS to organize response efforts


MEDICAL EMERGENCIES Calling For Assistance For all medical emergencies or injuries, call the Department of Public Safety (DPS) at 213-740-4321 Be prepared to provide the following information:

• Nature of the emergency (type of injury or illness) • Exact location of person needing assistance

• Your name, call back phone number

Remain on the line until the operator hangs up first First Aid Supplies/Equipment

• First Aid Kits are located: o CWO on second floor o In each entrance booth o In maintenance yard

Minor Injury or Illness

• No matter how small or slight the injury may seem, employees are responsible to

report it to their Supervisor immediately. • Explain what happened to cause the injury and express your desire to seek

medical care. Employee must fill out the Worker’s Compensation Claim Form. The Supervisor will fill out the Report of Injury form. Both forms are located at http://capsnet.usc.edu/wc/

o If the employee is unable to fill out the form, the supervisor may fill out the form based on the employee’s verbal information. The employee will sign the completed form.

• Once forms are completed, a copy must be given to Ana Serrano in the Human

Resources Department or fax to her attention at (213) 740-6218.

• Once forms are completed, they must be given to Ana Serrano in the Human Resources Department or fax to her attention at (213) 740-6218.


• The Employee will take the Report of Injury form to his first doctor’s visit. In injured employee should go to the following locations for treatment:

TIME OF INJURY

UNIVERISTY PARK CAMPUS

HEALTH SCIENCE CAMPUS

Mon-Fri 8:30am- 5:00pm

Student Health Center 849 W. 34th St

Los Angeles, CA 90089 (213) 740-8742

Internal Medicine (HCCII) 1520 San Pablo St, Ste 1000

Los Angeles, CA 90033 (323) 442-5100

After hours

Good Samaritan Hospital Emergency Room

1225 Wilshire Blvd Los Angeles, CA 90017

(213) 977-2121

White Memorial Occupational Center

1720 Cesar Chavez Ave Los Angeles, CA 90033

(323) 222-9675 Life

threatening emergency

Department of Public Safety (213) 740-4321

Department of Public Safety (323) 442-1000


POWER OUTAGE The maintenance yard is equipped with one gas generator. In Classrooms:

• Ask employees to remain in place and remain calm to allow eyes to adjust to the darkness.

• If the room does not have adequate natural light and the power does not restore

within 10-minutes, have everyone gather personal belongings and safely guide the group out of the building or to an interior location with emergency lighting (i.e. hallway).

• Gate CSRs are to remain at the gates, standing just outside the booths and await

radio traffic. DO NOT panic or leave the booth in order to pick up a lantern. Await radio traffic for instruction. The lanterns may be brought to you if necessary.

• A Supervisor will contact DPS at ext. 06000 to notify them of the situation and

receive pertinent information about if / when power should return and inform employees.

• Await instruction from the Supervisor on duty. Mobile units and Enforcement

Officers may be called upon to assist any individuals trapped / stuck in elevators in any of the parking structures (PS1, PS2, PSA and PSD).

• Cruisers should be able to continue receiving calls with radio and phone lines still

working. If for any reason phones are not available and you are unable to reach a Cruiser Supervisor; you can switch to the Trans Dispatch channel on your radio and contact the on duty Field Manager for further instruction.

Workspaces/Offices

• Remain indoors until your eyes are able to adjust to the darkness. • Obtain your emergency response kit flashlights and/or light sticks.

• Determine extent of outage (just your work area, entire building or campus wide).

• Assist others in the darkened area move to safety.

• Report the outage to Department of Public Safety (DPS) at 213-740-4321.


• Check elevators for entrapment (if anyone is trapped call DPS).

• Shutdown any hazardous equipment, seal chemicals and unplug equipment not protected by a surge protector.

• Secure experimental work, avoid opening freezers during outage, take steps to

protect materials dependent upon power. o Notify your building emergency response coordinator and Facilities

Management Services (FMS) of any critical emergency power needs – FMS 213-740-6833.

• Evacuate upon activation of fire alarms, at the request of building emergency

response personnel or when obvious hazards exist


CHEMICAL SPILL OR RELEASE Small/Non-Hazardous Spill Spills that do not endanger people in the immediate area may be cleaned up by laboratory personnel who have been trained by their PI or lab supervisor and are properly equipped to handle the situation. Chemical spill guidelines should be established by the PI or lab supervisor and should take into consideration the following:

• The hazards of the chemical(s) involved • The amount of chemical(s) spilled

• Spill location

• Availability of spill clean up materials or kits

Large/ Spills/ Hazardous Spill If the spill is large, if the chemical is not easily identified, or if the chemical is extremely hazardous, then:

• Alert/ notify people in affected area and adjacent areas. • Evacuate the area and close doors.

• If spill, fumes, vapors, etc cannot be contained in the area, activate the fire alarm

to evacuate the building (assist in keeping people away from the affected area).

• Call DPS emergency line at 213-740-4321 or use a campus blue light emergency phone or cell phone.

o Advise dispatcher exactly where you will meet the officers. o Environmental Health & Safety will dispatch a Haz Mat Response Team. o Ensure the person with information pertaining to the release/spill remains

available to provide information to the Haz Mat Team.

• Stay upwind of the building or spill/release location.

• Advise Building Emergency Team Members of situation and advise if assembly area needs to be moved (upwind, uphill).

• Do not re-enter or allow others to re-enter the building or affected area until

emergency response personnel render the building safe to re-occupy.


PANDEMIC RESPONSE Model planning scenario

Cases of H5N1 influenza have been verified in the U.S., some of those cases in California. Some countries have closed their airspace to all inbound flights. There is a public health alert notice from the State Department of Health Services and the state’s Pandemic Flu Plan has been activated, which calls for immediate quarantine of known cases and all their contacts, and possibly stopping all traffic in and out of the affected areas in an attempt to contain the virus. School absenteeism rates (all levels) are extremely high, and there have been “unusually light” commutes the last few days. There is high absenteeism in all offices (30-40% absent). Some stores have remained closed because of high employee absenteeism and the ones that are open are packed with consumers trying to purchase supplies. All business is disrupted, which includes normal deliveries of goods and services. Markets are being shopped out, long lines at open gas stations. Hospitals and health centers are quickly being overwhelmed with both the sick and the “worried well”. There is some discussion of activating the National Guard.

USC Scenario There haven’t been any confirmed cases of Avian Flu in the Los Angeles area. Students are leaving as they are being called home by parents, although it is getting increasingly difficult to use public transportation. Many classes are cancelled as there is high absenteeism among faculty and staff. Reasons for absenteeism include personal and family illness, although it is suspected that many faculty and staff are choosing to stay home. The Student Health Center is beginning to be overwhelmed with students who are ill or afraid they might become ill. Many faculty and staff are wearing gloves and masks and avoiding their colleagues. The Emergency Policy Group is considering a closure of the campus.

Organizational Chain of Command

Name

Position

Work Location

Email

Office

Home

Cellular or other

Text capable?

Ian Sephton Director CWO 1 [email protected] 09470 213-804-7947

Yes

Rick McCormick

Assoc. Director

CWO 1 [email protected] 21326 818-997-4124

213-400-6143

Yes

Jeff Shields Assoc. Director

CWO 1 [email protected] 08088 323-877-1977

Yes


Planning Work Group

Name Office Cellular or other Kenneth R. Marshall, Jr. 03280 213-400-6149

James “Marty” Rudd 34557 213-713-7324 Vanessa Munoz 07552 323-365-7608

Locating and Tracking Employees This section will reference the HR SOPs. Essential/Critical Services Continuity

• Transportation for people or supplies to and from designated areas • Providing assistance with deliveries for other crucial areas (truck fleet)

• Opening or closing campus (gates, gate arms, structures, lots etc)

• Controlling traffic on and around campus

• Directing any evacuation routes

• Providing assistance with anyone trapped in elevators

• Delivering water, fuel and other supplies to those areas where it is needed

• Dispersing information and working directly with DPS

Departmental Policies and Procedures for Pandemic Response Trojan Transportation will restart functions by implementing the DOC (see Earthquakes)

• Emergency supplies will be set up with implementation of DOC procedure including: water, medical supplies, emergency equipment, and planning supplies.

• Trojan Transportation will work with the following groups to coordinate response

efforts: o DPS for information and instruction o Hospitality and/or Bookstores for goods to be transported by

Transportation to those in need


o FMS for maintenance, utility, and structural issues/closures

• Employees will continue communications through radio and email equipped cell phones

Departmental policies and procedures for pandemic response

Plan Revised By Date of Last Revision Revised Sections (list section number)


THREATS Bomb Threats

• Upon receiving a bomb threat via telephone, the recipient should attempt to get information from the caller, using the Phone Threat Report.

• Report the threat to DPS at 213-740-4321 immediately

10-1

PHONE THREAT REPORT

Exact time of call________________________ Exact words caller said: 1) When is the bomb going to explode?______________________________________________ 2) Where is the bomb?___________________________________________________________ 3) What does it look like?_________________________________________________________ 4) What kind of bomb is it?________________________________________________________ 5) What will cause it to explode?____________________________________________________ 6) What is your name?____________________________________________________________ 7) Where are you calling from?_____________________________________________________ 8) Why did you place the bomb?____________________________________________________ Try to determine the following: Caller’s Identity: Male or Female Adult or Juvenile Approx. Age:_________ Voice: Loud Soft Fast Slow Deep Raspy Pleasant Familiar Nasal Lisp Slurred Stutter Accent: Local Foreign Manner: Calm Angry Rational Irrational Coherent Incoherent Emotional Laughing Noises: Quiet Noisy Describe:__________________________________ Was voice familiar to you?________________ Caller ID on phone?_______________________


E-mail Threats

• Do not open any attachments • Contact DPS immediately at 213-740-4321

• If your IT Department has a person that monitors the security of your computer

systems, notify that person as well. Regular Mail/ Suspicious Objects If you receive a written threat, contact DPS immediately at 213-740-4321 If you receive a letter or package with suspicious characteristics such as:

Excessive Postage No Return Address Misspellings Oily Residue Unusual Markings Excessive tape

Or… If someone discovers a suspicious object or unattended package/ bag

• Do not touch the item. • Leave the item where it is and avoid letting others touch it.

• Evacuate the immediate work area (alert others).

• Contact DPS from a safe location (do not use phone next to item, cell phones or

two way radio) 213-740-4321.

• Meet DPS outside and provide an exact description of the item. DPS will investigate and determine if a full building evacuation is necessary


CRIME Suspicious Activity If anyone observes or is made aware of any suspicious activity, do not intervene:

• Contact DPS, 213-740-4321 and provide the following information: o Building Name o Location of problem (floor and room number or side of building) o Description of the situation including:

Appearance of individuals involved (age, height, clothes, skin and hair color)

Any presence of weapons Last known direction of travel

• Keep a safe distance from the person(s)

• Do not attempt to talk to or remove the individual yourself

Civil Unrest If a riot or other civil disturbance develops in the immediate vicinity of the campus or encroaches onto the campus:

• Do not leave your building or try to leave the campus unless otherwise directed by DPS, LAPD, etc.

• If DPS or other emergency response team directs building occupants to remain

indoors, follow the “Shelter In-Place” procedures found in section 5-1 of this plan.

• Do not attempt to confront or talk with those causing the disturbance. DPS and

LAPD will handle any interaction with individuals involved The University Emergency Operations Center and DPS will work together to determine the extent of the disturbance and provide information and direction to staff, students and visitors. The university will communicate only confirmed information. Therefore, it may take time to ensure accurate information is disseminated. Following shelter in-place procedures will provide a safe environment for building occupants until the situation can be fully evaluated. The Building Evacuation Coordinator(s) will monitor the situation and coordinate actions with DPS and/or EOC as needed.


BUILDING SYSTEMS/ EMERGENCY EQUIPMENT INVENTORY List all vehicles, heavy tools, and emergency equipment and the locations here.


RECOVERY PLANS This is a place holder for each business unit to insert their department or school business recovery or business continuity plans. For select departments or schools this may already exist and can simply be inserted, you can refer readers to another document or you can state that this section is under construction if plans are not currently available.


APPENDICIES


Phone Tree (3 pp.)

Employee's Name & Title Home # Business # Personal # Ian Sephton - Director of Transportation (213) 804-7947 (951) 264-8406

Tony Mazza - Sr. Associate Director of Transportation (949) 766-8164 (213) 924-3689

Michelle Garcia - Operations Performance Manager (213) 949-8126 (714) 337-8977

Vanessa Munoz - Administrative Assistant (323) 888-6058 (323) 365-7608

Jeff Shields - Associate Director of Operations 818-331-9450 (323) 877-1977

Noel Aguilar - Senior Manager of Administration (310) 548-8521 (213) 400-6147

Chris Ravard - Manager of Administration & Cust. Serv. (626) 369-0112 (213) 804-3509

Cassandra Pryor - CSR (213) 737-1362 Monique Williams - CSR (310) 910-8802

Cecilia Gajkowski - Asst. Mgr. of Permit Sales & Audit (626) 852-5525

Francis Dreu - Permit Sales & Audit (323) 653-0975

Khaleelah Beyah (Khai) - Accounting Technician (323) 295-6898

Paul Loeb - Systems Analyst I (213) 924-0718

Elizabeth Hernandez - Reservations (310) 835-9685 (213) 740-4545

Kenneth R. Marshall - Asst. Manager of Enforcement (310) 897-4476 (213) 400-6149

Lissette Barajas - Citations Processor (310) 703-8712

Eric Prescott - Ciations Officer (626) 480-8994 Fletcher Baldwin - Citations Officer (310) 763-1236

Jose Alba - Citations Officer (323) 234-3198 Oscar Linares - Citations Officer (213) 448-3421

Paula Crow - Citations Officer (626) 962-9747

Richard McCormick - Associate Director of Special Events & Maintenance

(818) 997-4124 (213) 400-6143

Pablo Sahagun - Facilities Coordinator (310) 861-4542 (213) 400-6151

Andre Gaines - Associate Director of Guest Relations

(213) 400-6146

Quincy Samuels - Senior Manager of Field Op's (310) 695-6577 (213) 400-6148

Ramon Vaca - Manager of Field Op's (323) 563-6571 (213) 400-6150

Augusto Beato - Asst. Manager of Field Op's (818) 768-6749 (213) 399-3310

Percy Williams - Asst. Manager of Field Op's (909) 421-2135 (213) 400-6152


Employee's Name & Title Home # Business # Personal #

Rickey Lovely - Manager of Field Op's (323) 735-5877 (213) 400-6145

Nina Quash - Asst. Manager of Sales (909) 875-1837

Angelina Taylor - CSR, AM (310) 537-0583 Brandon Tryon (310) 202-1795 Cesar Ramirez - CSR, PM (213) 259-9409 Cesar "Sonny" Rosales - CSR (909) 393-0934 Cleo Harris - CSR, AM (323) 566-4808 Cleo Thompson - CSR, AM (323) 401-8383 Cristina Garcia, CSR, AM Dani Vasquez, CSR (323) 496-5981

Donald "Coy" Thompson - CSR, PM

Elliott Coney - CSR, AM (323) 286-3553 Gabriel Gonzalez - CSR, AM (323) 588-7614 Jaime Parra - CSR, PM (323) 724-3775 Jim Miller - CSR, PM (760) 912-7791 Margine Wade - CSR, PM (323) 750-5647 Melissa Lollis - CSR, AM (323) 294-0230 (310) 941-6000 Nicole Garner - CSR, PM (323) 298-7071 Oscar Chavez - CSR, AM (323) 569-0311 (323) 545-7691 Ramesh Patel - CSR, AM (714) 670-7114 (213) 479-2084 Rashida Anderson - CSR, AM (909) 862-1104 (909) 496-9045 Reggie Smith - CSR, PM (310) 644-9745 Regina Washington - CSR, AM (323) 757-4069

Rickey Prince - CSR, AM (213) 777-4823 Robert Harper - CSR, AM (323) 290-1178 Roberto Sayat - CSR, PM (626) 965-2343 Rodrigo LaMadrid - CSR, PM (626) 969-1628 Sharmaine Tolton - CSR (310) 672-0286 Shoa Endal - CSR, PM (323) 737-6712 Yamel Gonzalez - CSR, AM (323) 972-6070 Zach Lehatto - CSR, AM (213) 840-3985 Arthur Aguirre - CSR (626) 962-6517 Efren Lamano - CSR (323) 465-3615 Eric De La Paz - CSR (626) 915-8370 Glen Orense - CSR (626) 964-4953 Joao Costa - CSR (909) 624-2287 Jose Punsalan - CSR (323) 663-3584 Kevin Bell - CSR (213) 930-1525 Nelson Alivanera - CSR (714) 871-3015

Amy Parker - Manager of Trams (631) 332-2909 (323) 872-7302

Armand Black - Asst. Manager of Trams

(323) 872-7327

Ronn Guier - Asst. Manager of Trams (562) 861-5719 (213) 952-4131


Employee's Name & Title Home # Business # Personal #

John Zajac - Manager of Campus Cruiser (213) 400-6153

James "Marty" Rudd - Manager of Mechanics (562) 529-2440 (213) 713-7324

Candelario "Andy" Rubalcava - Mechanic (909) 627-7716

German Bolanos - Mechanic (323) 566-2640 Jesse Martinez - Mechanic (213) 319-7350 Patrick Hopper - Mechanic (626) 320-2182 Richard Chavez - Mechanic (626) 337-3631 Andre Brown - Tram Driver Arthur Smith - Tram Driver (323) 619-0090 (323) 637-4099 Clayton Alford - Tram Driver (562) 297-0353 Darrell Harris - Tram Driver (323) 298-4732 David Bufford - Tram Driver (323) 294-8778 Donna Hill Brown - Tram Driver (323) 777-6279 (323) 271-8644

Fernando "Alex" Aguilar - Tram Driver (323) 233-8268

Francisco Lopez - Tram Driver (323) 388-9722 Jaime Lopez - Tram Driver (323) 755-2818 James Barta - Tram Driver (310) 534-3051 James Sims - Tram Driver (323) 569-1078 Jeffrey B. McCain - Tram Driver (818) 558-1754

Jimmie Archie - Tram Driver (310) 674-6815 (310) 781-0173 Joe Chavira - Tram Driver (323) 268-9777 Julio Gonzalez - Tram Driver (323) 465-3849 Kenneth Justak - Tram Driver (310) 738-0701 Marilyn Tyars - Tram Driver (310) 973-0357 (310) 946-6344 Melvin Heath - Tram Driver (562) 437-1665

Pymeka Thompson - Tram Driver (323) 583-2714

Richard Neely - Tram Driver

Robert Craig Moore - Tram Driver (310) 612-8307

Robert "Bob" Tostado - Tram Driver (626) 280-1949

Sandra Basey - Tram Driver (323) 804-7216 Sequoia Green - Tram Driver (323) 908-3734 Tamara Stanton - Tram Driver (323) 231-8854 William Lee - Tram Driver (323) 777-6382 Yanira Gomez - Tram Driver (323) 258-7361 (213) 308-6467

Francisco Gonzalez Zamora - Tram Driver (323) 258 2696

Franklin Ceron - Tram Driver (626) 851-9639 Guillermo Garcia - Tram Driver (213) 221-7721

Herminio Hidalgo - Tram Driver (323) 732-2503


DOC Contact Flow Chart

DOC Checklist

6 EA EMERGENCY VESTS 6 EA HARD HATS 2 BX 64 4OZ BOXES OF WATER 4 EA DELIVERY REQUEST WHITEBOARDS 4 EA STAFF ASSIGNMENT BOARDS 1 EA EMERGENCY MEDICAL BAG (LARGE RED BAG) 1 EA EMERGENCY SUPPLY BAG (SMALL RED BAG) 1 EA SUPPLEMENTAL SUPPLY BAG (RUBBER MAID TUB) 1 EA SUPPLEMENTAL EMERGENCY BAG (SMALL GRAY BAG)

Director of Transportation

Senior Associate Director Operations Performance Manager

Associate Director Operations

Associate Director Maintenance/Events

Assistant Manager Enforcement

Associate Director Guest Relations

Senior Manager Administration

Customer Service Manager

Field Maintenance Manager

Transit Manager

Administrative Assistant

Enforcement Team

Field Operations Manager

Assistant Manager Accounting

Accounting/Audit Staff

Transit Assistant Manager

Transit Assistant Manager

Tram Employees

Maintenance Manager

Mobile Tech Units

Maintenance Team

Gate CSR’s

Field Operations Assistant Manager

Permit CSR’s

Reservations Coordinators

IT Staff Campus Cruiser Manager

Campus Cruiser Team


Staff Assignment Whiteboard Staff Assignment Tracking

Staff Member Name Radio Call Sign Assignment Time Assigned Cell/Contact Number Vehicle #/ Type

Delivery Request Whiteboard

Time of Request Person Requesting Delivery Location Material Amount/# Special Instructions Approved By

DELIVERY REQUEST (FUEL/SUPPLIES/PERSONS)


Emergency Supply Inventory Checklists

SMALL RED BAG: NON-MEDICAL SUPPLIES

20 EA SNAP LIGHTS 2 RLS DUCT TAPE 1 EA DYNAMO SOLAR RADIO 1 EA MINI SLEDGE HAMMER 10 EA FACE MASKS 1 RL RED TAPE 10 EA WHISTLES 5 PR HEAVY DUTY GLOVES 1 EA 6-IN-1 SCREWDRIVER 20 EA LARGE PLASTIC TRASH BAGS 1 EA SWISS ARMY RACHET TOOL 11 EA HEAVY DUTY FLASHLIGHTS 8 EA GOGGLES

DATE OF

INSPECTION INSPECTED BY

SMALL GRAY BAG - MEDICAL SUPPLIES

2 EA 10”X30” STERILE MULTI-TRAUMA DRESSING 20 EA 5”X9” STERILE ADOMINAL PADS 30 EA 3”X3” STERILE GAUZE PADS 20 EA 4”X4” STERILE GAUZE PADS 200 EA NON-STERILE GAUZE SPONGES 2 EA QUICK STOP – MULTI PURPOSE DRESSING 6 EA 3”X5YDS CONFORMING GAUZE ROLLS 8 EA 4”X5YDS CONFORMING GAUZE ROLLS 1 EA TRI CUT TAPE 1 EA 1” ADHESIVE CLOTH TAPE 1 BX 100 ¾”X3” PLASTIC BANDAGES 1 BX 10 FLEXIBLE ADHESIVE PATCHES 2”X3” 1 BX 10 BUTTERFLY WOUND CLOSURES 1 BX 20 1/32OZ ANTIBIOTIC OINTMENTS


1 BX 25 ANTISEPTIC WIPES 4 EA TRIANGULAR BANDAGES W/SAFETY PINS 2 EA CARDBOARD FOLDING LEG SPLINTS 4 EA INSTANT COLD PACKS 2 EA EMERGENCY DISPOSABLE BLANKETS 4 EA EMERGENCY MYLAR BLANKETS 4 EA STERILE EYE PADS 1 PR TWEEZERS 1 PR HEAVY DUTY SHEARS 15 PR LATEX GLOVES 1 EA PEN LIGHT 10 EA SNAP AMMONIA INHALANTS 10 EA TONGUE DEPRESSORS 1 PK 15 TRIAGE TAGS 1 EA FIRST AID MANUAL

DATE OF


LARGE RED BAG - MEDICAL SUPPLIES

14 EA TONGUE DEPRESSORS 6 EA EYE PATCH 1 PR SCISSORS 26 EA 5”X9” STERILE PADS 1 PR TWEEZERS 10 EA 84”52” EMERGENCY MYLAR BLANKETS 25 EA 36”X36”X51” TRIANGLE BANDAGES 1 EA 500ML BOTTLE OF SODIUM CHLORIDE 1 BX 100 EXTRA LARGE EXAM GLOVES 20 EA 4”X4” GAUZE SPONGES 4 EA LEG SPLINTS 1 PK 50 TRIAGE TABS 15 EA COLD PACKS 4 EA 8 FL OZ BOTTLES OF EYE WASH 1 EA MOUTH TO MOUTH BREATHER 100 EA ANTISEPTIC TOWELS


25 EA LARGE BANDAIDS 20 EA MEDIUM BANDAIDS 50 EA SMALL BANDAIDS 2 EA 4OZ BOTTLES OF HAND SANITIZER 4 EA 10”X30” MULTI-TRAUMA DRESSING 6 EA “BLOOD STOPPER” MULTI PURPOSE DRESSING 2 EA 56”X90” EMERGENCY BLANKET 30 EA 4”X4.1YDS GAUZE ROLLS 2 EA DRY BACK PADS

DATE OF


emergency response protocol - usc transportation | usc ...transnet.usc.edu/pdf/emergency.pdf ·...

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