emergency support function leadership group hurricane seminar
TRANSCRIPT
Emergency Support Function
Leadership Group
Hurricane Seminar
July 19, 2012
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Welcome and Introductions
Steve Sharro
Facilitator
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Seminar Purpose
To provide an opportunity for Emergency Support Function
Leadership Group (ESFLG) to discuss their roles and
responsibilities, in the context of National Response
Coordination Center (NRCC) requirements and actions during
Level 1 activation; specifically as outlined in the Federal
Interagency Response Plan – Hurricane (FIRP-H).
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Seminar Scope
To provide a better understanding of FIRP-H, correlating
interagency policies, and National Incident Support Manual
(NISM) structure
Discussion will remain at strategic level to ensure policies and
regulations are in place to support execution of FIRP-H
Discussion will NOT address tactical deployment procedures
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Seminar Objectives
In the context of a Level 1 activation of the NRCC for a
hurricane event –
Review lessons learned from Hurricane Irene in relation to
NRCS structure, staffing, and information flow.
Discuss potential policy decisions the ESFLG would likely face
during a hurricane response.
Review key provisions of the FIRP-H
Identify trigger points and policy considerations for National
Response Coordination Center Staff (NRCS) decisions
throughout phases of the hurricane as outlined in the FIRP-H.
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Agenda
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Administrative Items
Restrooms
Emergency Exits
Cell phones, Blackberry's, etc.
NRCC Assessment:
Hurricane Irene Activation
Presenter: Katherine Fox
Acting Deputy Director
Office of Policy and Program Analysis
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Background
Assessment Methodology
Key Findings
Next Steps
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Background
Hurricane Irene formed as a tropical storm in the Atlantic
Ocean on August 20, 2011. From August 22 – August 29, the
hurricane tracked through the Caribbean and then northward
along the U.S. East Coast.
The storm’s track required that FEMA and its partners
conduct response and recovery operations concurrently over
a very broad geographic area with numerous State,
Territorial, and local partners.
On Saturday, August 21, FEMA activated the National
Response Coordination Center (NRCC) for 24/7 operations
to coordinate Federal support to impacted States and
territories.
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Background (cont’d)
Federal, private sector, and volunteer partners deployed
representatives to the NRCC, which remained activated until
Monday, September 5, 2011.
On August 29, 2011, the FEMA Office of Policy and Program
Analysis (OPPA) assembled a team with support from the
National Preparedness Assessment Division (NPAD) and the
Office of Readiness and Assessment (ORA) to conduct a joint
assessment of NRCC operations related to Hurricane Irene.
In addition, Tropical Storm Lee formed as a tropical depression
on September 1, 2011 and produced heavy rainfall throughout
the south and eastern regions.
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Assessment Methodology
1. Interviews: Conducted 52 interviews with NRCC staff and
leadership, using a standard list of questions
2. Questionnaires: Conducted survey with a combination of
structured and open-ended questions; received 57
responses
3. NRCC Reports and Products: Collected and reviewed
reports and products (e.g., ESF SitReps, Senior Leader
Briefs) from the Hurricane Irene NRCC activation, with a
particular focus on the 72-hour period from Saturday,
August 27 through Monday, August 29
The Assessment focused on NRCC communications and
compliance with the National Incident Support Manual
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Assessment Methodology (cont’d)
4. NRCC-Related Findings from Previous Assessments:
Conducted a comparative analysis of previous
assessments that included findings regarding NRCC
operations (e.g., NLE quick look reports)
The Assessment focused on NRCC communications and
compliance with the National Incident Support Manual
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Key Findings: NRCC Staffing and Structure
Roster
Challenges in staff availability, schedules, and levels of
experience were identified at the NRCC for Hurricane Irene.
Many personnel had not served in the NRCC or in their
position prior to Hurricane Irene.
Training
Staff activated for Hurricane Irene were not always familiar with
their roles and responsibilities according to the NISM.
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Key Findings: NRCC Staffing and Structure
(cont’d)
Requirements
Some sections lacked specialized personnel for specific tasks.
The number of staff assigned to the NRCC during Hurricane
Irene resulted in logistical challenges due to space constraints.
Planning Section
There was confusion over the Planning Section’s roles and
responsibilities during the activation.
The physical separation of Current and Future Planning added
to this confusion and lack of coordination. Planning objectives
and information flow with Situational Awareness were unclear.
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Key Findings: NRCC Information
IT Infrastructure
IT systems issues resulted in compartmentalized information, a
lack of information sharing, and redundant input and searches.
Records management during Hurricane Irene was a challenge.
There was a lack of prioritized IT support for the NRCS during
Hurricane Irene.
.
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Key Findings: NRCC Information (cont’d)
Effective Input Collection, Guidance, Distribution and
Dissemination of Information
There was a lack of standardization or synchronization of input
for documents, as well as inconsistent dissemination methods
for reports, briefings or other products.
Use of social media in information collection is included in the
NISM but was not institutionalized in practice.
The flow of information as outlined in the NISM was not reflected
in the NRCC practices during Hurricane Irene.
The NRCC had limited capability to self-assess during the Irene
operation. .
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Next Steps
Operations at the NRCC are complex and challenges will arise
in responding to any disaster. Hurricane Irene offered an
opportunity to evaluate the effectiveness of the NRCC and
provide FEMA leadership with recommendations for a more
effective and efficient operation.
Going forward, the focus areas for improvement include having
appropriate staffing, ensuring access and availability of
information, and establishing the best structure for
operations.
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Next Steps (cont’d)
FEMA is formalizing a Lessons Learned vision and
approach
FEMA is currently drafting guidance for the FEMA Lessons
Learned and Continuous Improvement Program.
This will include a Lessons Learned Specialist position for
the NRCC.
NRCC Updates:
Presenter: Matt Matia, Branch Chief,
Response Coordination Branch
Response Directorate
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NRCC Rostering
Methodology:
Selecting experienced subject matter/functional experts
from both FEMA and ESF partner staffs
Recruit volunteers to provide both bench depth and offer
professional development (every employee an emergency
manager….)
Management:
Using specific POCs from each office/ESF to manage their
positions (identification, selection, training, etc.)
Updated monthly
Teams rotate as necessary
Direct e-mails from NRCC Team
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NRCC Rostering (cont’d)
Training Activities:
Bi-weekly general orientation sessions in NRCC
Weekly table top exercises
Team specific training:
Situational Awareness Section – monthly reviews & drills
Resources Support Section – ROC drills
Planning Support – Continuous development of
deliberate plans to support adaptive planning during a
disaster response
Crisis Management System Update (WEB EOC)
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NRCC Rostering (cont’d)
Recent Major Events:
Construction on new NRCC (February-May 2012)
NRCC Re-Opening w/Level III activation (4-7 June)
NLE 12 Level II activation (18-21 June)
Ohio Valley/Mid-Atlantic Storm response Level II activation
(30 June-5 July)
Mt. Weather orientations for both Teams (13 June, 18 July)
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NRCS Activation Levels
Level of
Activation
Guidelines
Level I •Full staffing to include all ESFs
•Approximately 130 staff
•Organized by:
-Section
-Branch
-Group and Unit
Level II •Mid-level staffing to include appropriate ESFs
•Approximately 65 staff
•Organized by:
-Section
-Select Branches
-Group and Unit
Level III •Minimal staffing required
•Approximately 30 staff
•Organized by:
-Section
-Group and Unit
Watch Steady
State
Day to Day Staffing
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5 0 0 C S t r e e t F a c i l i t y L a y o u t
NRCS Chief and Staff………………
Situational Awareness Section……..
Planning Support Section………….
Resource Support Section………….
Center and Staff Support Section…
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Federal Interagency Response Plan
Hurricane
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Presenter: Patrick Hernandez,
Chief, National Plans Branch
Response Directorate
2012 Hurricane Season NOAA
Tropical Weather Predictions (Threat)
70% chance of 9 to 15
named storms (with top
winds 39 mph or higher).
4 to 8 will strengthen to a
Hurricane (with winds of 74
mph or higher)
1 to 3 will become major
Hurricanes (with top winds
of 111 mph or higher,
ranking categories 3, 4, or 5)
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Federal Interagency Response Plan -
Hurricane 2012 Update
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The FIRP-H 2012 incorporates lessons
learned from the actual events and
relevant changes to the 2011 FIRP
Hurricane plan.
Incorporating the 14 Response Core
Capabilities
Revising Annex X (Execution
Schedule)
Incorporating comments and
revisions from all 15 ESFs, Liaisons,
and FEMA Internal organizations to
include six (6) hurricane prone regions
Available on HSIN!
Core Capabilities
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Enables Response
Operational Coordination
Operational Communications
Critical Transportation
Environmental Response/ Health & Safety
Public Information and Warning
Situational Assessment
Planning
Survivor Needs
Fatality Management Services
On-Scene Security and Protection
Mass Care Services
Mass Search and Rescue Operations
Public Health and Medical Services
Public & Private Services & Resources
Infrastructure Systems
Represent the highest priority essential functions necessary for both
saving and sustaining lives, and stabilizing the site and the situation
within 72 hours.
Additional Changes
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Clarified roles and responsibilities by providing additional detail
about coordination and response related activities:
Changed lead office for activities where mission areas have been
modified by law or reorganization
Corrected task descriptions across all phases to properly reflect
response activities
Added multiple tasks to the Resource Support Section to better
reflect activities during activation
Refined TSA activities to reflect current statutory reporting
requirements.
FY-13 Way-Ahead
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FIRP – Hurricane transitions into an incident-specific annex to the
National All Hazards Plan (FIOP-Response)
Tentative Timeline:
Draft Scenario-Specific Annex due September 31, 2012
Hurricane Season AAR – November 1, 2012
Planning team initial meeting – November 6, 2012
Regional/State outreach for annex input – November, 2012
Stakeholder staffing (comments/adjudication) –January, 2013
Hurricane TTX – February, 2013
Break
National Support Plan:
Presenter: Josh Dozor
Chief, Regional Planning Branch
Chief, NRCS Situational Awareness Section
National Support Planning Goals
Assist the NRCS Chief to steer national support functions by
ensuring they are meeting situational requirements and regional
needs consistent with applicable operational plans and
performance measures.
Actively facilitate the assignment, monitoring, assessment, and
reporting of objectives and tasks to be performed.
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National Support Planning Methodology
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Steady State:
Future Planning Section analyzes risk and threats on a daily
basis
Increased concern about a threat precipitates a gathering of key
planning partners to further collect and analyze information
Transitioning from steady state to level 1 NRCS activation:
Initial National Support Plan is populated with relevant tasks
based upon existing plans meant to “jump-start” NRCS support
for the first operational period
National Support Planning Methodology
(cont’d)
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Upon NRCS Activation:
Current Planning Section adapts tasks to meet the needs of the
situation and regional/field support requirements and updates the
National Support Plan for the next operational period (next 24
hours)
Future Planning Section performs analysis to identify
requirements past the next operational period and current tasks
to address future needs (next 72 hours and beyond)
Annex X (Execution Schedule)
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Annex X, developed and approved by federal interagency partners, lists all tasks to execute the FIRP-H by phase, Core Capability and by Department / Agency / ESF
National Support Plan
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NSP tasks are derived from the
applicable plan and adapted to
meet the needs of the situation.
Tasks also arrive from Future
Planning, measures, and
leadership direction
Key Decisions for the next
operational period are listed
with corresponding information
requirements
Tasks are tied to national
objectives, which must address
regional objectives
Monitoring and Reporting
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CriticalTransportation
Mass CareServices
Public Messaging OperationalCoordination
OperationalCommunications
Public and PrivateServices and
Resources
Public Health andMedical Services
Carwile Measure
Dark Green (Complete)
Light Green (on time)
Black (unneeded or not applicable)
Performance Measure
Situational Awareness Section monitors and reports on the
performance of tasks within the operational National Support Plan
Feedback drives the adjustment, removal or addition of tasks for the
next operational period
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Critical
Communication
Public
Information &
Warning
Mid-Atlantic/Ohio Valley Storms
Planning Case Study
Current Situation as of 8:00 pm, July 2nd, 2012
Power:
2.2 million customers without power; down from 2.7 million
(peak: 3.6 million)
Mutual assistance workers from across country and Canada
have arrived or are en route to affected areas
90-95% power restoration expected by Friday, 7/6
Communications:
• West Virginia communications and public safety answering points
remain disrupted. All other states are improving
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Mid-Atlantic/Ohio Valley Storms
Planning Case Study
Current cell phone tower status within the affected areas:
• DC: 41 out of service of 1,432 total towers (2.7%)
• MD: 985 out of service of 8,795 total towers (10.7%)
• VA: 358 out of service of 4,090 total towers (8.8%)
• WV: 141 out of service of 645 total towers (21.1%)
Mass Care:
• Shelters: 48 open with 1,219 occupants across 6 states
• Cooling Centers: 295 open across 5 states and DC
• 21 Fatalities: NJ (2); MD (3); VA (11 fatalities;11 injuries); DC (1);
OH (1); NC (3)
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Mid-Atlantic/Ohio Valley Storms
Sample NSP Tasks (July 3rd, 2012)
Phase
Core
Capability/Metric Organization (ESF) Responsible Section Task
Phase 2a Operational
Communications ESF #2 Resource Support Section
Provide communication system restoration status, including
911 call centers.
Phase 2a Operational
Coordination ESF #5
Situation Awareness
Section
Provide infrastructure damage assessments, water distribution
status, power restoration status, and any fuel shortages.
Phase 2a
Public and Private
Services and
Resources
ESF #5 Situation Awareness
Section
Monitor status of private sector retail operations in affected
area to inform leadership on continued resource support
operations (Private Sector LNO)
Phase 2a Mass Care Services ESF #6 Resource Support Section
Monitor cooling center operations, fuel distribution, and water
requirements where power is expected to be out for multiple
days
Phase 2a Operational
Coordination ESF #7 Resource Support Section
Identify the availability of fuel, water, generators, vendors
and/or request ESF mission assignments to fulfill sustainment,
replenishment, and transportation requirements
Phase 2a Public Health and
Medical Support ESF #8 Resource Support Section
Obtain situational awareness on State and local health care
facilities to assess public health/medical needs and report
status to the NRCC.
Phase 2a Public Information and
Warning ESF #15
Situation Awareness
Section
Notify the affected population of open fuel stations, cooling
centers and power restoration updates; ensure messages are
getting out via AM/FM radio due to comm outages
Phase 2b Critical Transportation ESF #3 Resource Support Section Coordinate with State and local governments to support debris
removal operations that align with transportation priorities
Phase 2b Performance Measure
Establish staging area or transition all Regional ISBs to
Staging Areas within 48 hours following an incident
(Operations)
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Hurricane Execution Schedule Excerpts
Phase
Core
Capability/Metric
Organization
(ESF) Responsible Section Task
Phase 2a Critical
Transportation ESF 1 DOT
Enable air operations through air navigation
services measures, including air traffic control, flow
management, and airspace measures
Phase 2b Operational
Communications ESF 2 DEC
Request additional bandwidth provisioning as
required
Phase 2b Infrastructure
Systems ESF 3
FEMA NRCC
Resources Support
Section
Determine the need for additional waivers and issue
waivers to specific industries as necessary to
expedite facility restoration
Phase 2c Situational
Assessment ESF 5
FEMA NRCC
Situational Awareness
Section
Graphically depict sheltering system to include
number of occupants/maximum
Phase 2b Performance
Measure ESF 5 FEMA Region(s)
Transition all operational functions to the JFO from
the RRCC within 72 hours of declaration
(Operations)
Phase 2a Operational
Coordination ESF 5
FEMA NRCC
Situational Awareness
Section
Maintain command, control, and coordination by
providing an informational link between the NRCC,
other Federal department and agency operations
centers, and other NOC components
Phase 2b Mass Care
Services ESF 6
FEMA Recovery
Directorate IA-Housing
Determine housing options, including populations
returning to affected areas such as evacuees
temporarily displaced to locations away from their
home of record
Phase 2a Public and Private
Sector Services
and Resources
ESF 7
FEMA NRCC
Resources Support
Section
Source vendors and/or mission assign ESFs to fulfill
sustainment, replenishment, and transportation of
all requirements
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Hurricane Execution Schedule (cont’d)
Phase Core Capability
Organization
(ESF) Responsible Section Task
Phase 2b Public Health and
Medical Support ESF 8 HHS
Conduct inspections and damage assessments of
FDA regulated facilities and products (Human
Drugs, Biologics, Medical Devices, Human Food,
Animal Food, and Veterinary Drugs)
Phase 2b Fatality
Management ESF 8 HHS
Provide additional requested mortuary support to
State, local, and tribal governments
Phase 2b
Mass Search and
Rescue
Operations
ESF 5 & 9
FEMA NRCC
Resources Support
Section
Issue an MA requesting that DoD fulfill aviation SAR
requirements and provide additional resources as
force multipliers to support FEMA US&R resources
Phase 2c
Environmental
Response/ Health
and Safety
ESF 10 EPA
Support the local and State responders with
household hazardous waste collection, monitoring
disposal of debris containing oil or hazardous
material
Phase 2a On-Scene Security
and Protection ESF 13 DOJ
Coordinate with other Federal departments and
agencies, State and local jurisdictions to identify
additional law enforcement and security shortfalls
Phase 2c Public Information
and Warning ESF 15
FEMA Office of
External Affairs
Support the United States Small Business
Administration (SBA) to disseminate Agency
information regarding all forms of disaster
assistance that is available to support the rebuilding
efforts
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Closing Remarks
Tour of NRCC
Guide: Steve Burgess,
NRCC Manager