• An Non Governmental Organization

(NGO) that has a technology program

which aims at strengthening Citizen’s

and Civil Society capacities in the

Strategic use of technology.

• SODNET an NGO that strengthens role of citizen’s and civil society in the strategic use of technology. SODNET is the lead for HUDUMA (www.sodnet.org);

• USHAHIDI is a non profit company that develops free and open source software for information collection, visualization and interactive mapping (www.ushahidi.com);

• Twaweza is a 10 year citizen-centered initiative, focusing on large-scale change in East Africa (www.twaweza.org);

• UNMC is a UN Agency that supports citizens to hold their governments to account for the achievement of MDGs;

Core Partners

Why mobile + web?

Agnostic (gender, age) beyond the voice;Near real time reporting;Discretion and privacy;Direct amplification of voices;Aggregation of data for Quick Analysis and report generation;transparency in conversations;History /memory;Cost Reach /scaleViral in nature (less training);

5

4.6 Billion mobile cell subscribers (59% of world’s population)

1.8 Billion Internet Users (24% of world’s population)

1.2 Billion dailyYouTube streams (2nd largest search engineer)

560 Million users

500 Million users, 112% annual growth rate

Technology therefore as a new Strategic Environment

50 percent the world is under the age of 30“Smart power is engaging in every way possible”

Mobile Platform as the main channel

Country Total Population Population btw 15-65

Mobile Subscribers in millions (DEC 2010)

Kenya 40,046,566 21,487,118 24.9

Uganda 33,398,682 15,492,352 8.6

Tanzania 41,892,895 22,212,001 14.7

Rwanda 11,055,976 5,893,986 3.6

0

10,000,000

20,000,000

30,000,000

40,000,000

50,000,000

Kenya Uganda Tanzania Rwanda

Total Population

Population btw15-65

Mobile Subscribers(Millions)

…. it is the “voice of the commons” that acts as a strong catalyst for change, especially in an environment where the state, operating

as a monopoly provider or regulator of services, lacks channels to listen or at times

disregards people’s feedback..

- SODNET

A presentation from SODNET

Search

• NGOs can report on anomalies or incidences of corruption(photos, text, videos etc);

A presentation from SODNET

A presentation from SODNET

Constituency demographic information e.g. popl, schools, hospitals etc

A presentation from SODNET

Off-the shelf tools

A presentation from SODNET

• It is a tool & Strategy conceptualized by SODNET for the improvement of services based on voices of citizens.

• It provides citizens (including rural and urban poor) with the possibility of directly engaging service providers (government, parliament, local authorities) on service delivery & resource issues.

• Offers direct feedback & evidence for dialoguewith authorities.

• Huduma is a Kiswahili word meaning “service

Huduma

How?

provides simple technology/media based toolsand channels to amplifying citizen’s

concerns, displeasures, complaints or suggestions as a means to hold duty bearers accountable;

How?

Channels to demand for services in everyday situation, without leaving their place of work

e.g. water point broken, no medicines, no doctors/birth attendant), absent

teacher, textbooks, leaking roof, pothole!.

Informed citizenry

Timeline

SMS Alerts to

CSOs / Media

Output Methods

Citizen Generated

Data Types Input Method

SMSEmailWeb formMMSTwitter

(image, video, voice) Etc…..

the voice

or

Email: reports@huduma.info

Twitter: #huduma_ke

Tagging & routing

Serivce provider

dashboard

3018Am in Mbagathi hospital I did not find bed to give birth even nurse not attending

Thank you for the message. Please go to Kenyatta Hosp. No sufficient budget to address shortage.

• Technologies are simply tools!.... and have to be built in conversation with target groups and in recognition of their needs;

• planning, clear objectives and scenario building including Proof of Concept;

• Leverage on what works! Smart Ctrl-c / Ctrl-v, context is key;

• Beyond the “wow”… then what? : partnerships, especially with issue based organizations for uptake;

• Drivers or curators of the technology are key for “beyond pilots to scale-up”, learning and consistency;

• Messaging in outreach “report on election offences” Vs “protect your vote” - turning info into action;

• Combine both on-web/mobile & offline strategies;

• Policy advocacy including technology and social accountability - .KE “Mobiles not allowed at Poll stations”, Open Data and standards.

• Improved governments but largely unresponsive to citizens;

• Services have expanded but lack quality and accountability;

• Everyday retail level is what matters most to ordinary citizens – my medicine, my child;

• Information is essential for citizen action;

• Young people are a key demographic;

• Civil society could offer a critical space for collective action, but needs to be re-invented;

...having access to practical tools, pathways and examples of how to turn information into action, ordinary citizens can become the drivers of their

own development...

-Twaweza