emerging trends in management - v sem core...
TRANSCRIPT
School of Distance Education
Emerging Trends in Management
UNIVERSITY OF CALICUT
SCHOOL OF DISTANCE EDUCATION
BBA(2011 Admission Onwards)
V Semester
Core Course
Emerging Trends in Management
QUESTION BANK
1.Which of the following is not a typical supply chain member?(a)reseller(b) wholesaler
(c )retailer's creditor(d)producer
2.When suppliers, distributors, and customers partner with each other toimprove performance of the entire system, they are participating in a…………..
(a)supply and demand chain(b )supply chain
(c)channel of distribution(d)value delivery network
3. A company's channel decisions directly affect every …………(a)competitor's actions(b)marketing decision
( c)channel member(d)employee in the channel
4.From the economic system’spoint of view ,the role of marketing intermediariesis to transform the assortment of products made by producers in to theassortment of products wanted by…………….
(a) consumers(b)distributors.
(c )marketers(d)manufacturers
5.Intermediaries play an important role in matching .(a)supply and demand(b) product to region
(c)information and promotion(d) manufacturer to product
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6.Which of the following is not a key function that intermediaries play incompleting transactions?
(a)negotiation(b)information
(c)negotiation(d)financing
7.In marketing terms, we say that the number of intermediary levels indicatesthe …………of a channel.
(a)complexity(b)length
(c)involvement(d)width
8. An advantage of a channel of distribution over selling direct to consumers isthat each channel member plays a ………….in the channel.
(a) disciplinary role(b)decisional role
(c) specialized role(d)time –saving part
9.Historically, conventional channels have lacked the leadership to……….(a)assign channel member roles and attain efficiency(b)attain efficiency and assign member roles(c) set standard pricing and promotions(d) assign member roles and manage conflict
10.A Channel consisting of one or more independent producers, wholesalers orretailers that are seeking to maximize their own profits even at the expense ofprofits for the channel as a whole is a……………
(a)vertical distribution structure(b)vertical marketing system(c)conventional distribution channel(d)independent channel allocation
11. A corporate VMS has the advantage of controlling the entire distributionchain under…………
(a)single ownership(b)a profit-maximizing strategic plan(c) a few intermediaries(d)mass distribution
12. A distinguishing feature of a contractual VMS is that coordination andconflict management among the independent members of the channel areattained through…………….
(a)contractual agreements(b)working partnerships
(c)oral agreements(d)limited liability corporations.
13.Leadership in which type of marketing system is assumed not throughcommon ownership or contractual ties but through the size and power of oneor a few dominant channel members?
(a)administered VMS(b)horizontal marketing system(c)corporate VMS
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(d)conventional marketing channel .14.Hybrid marketing systems are also called………… .
(a)multichannel distribution systems(b)horizontal multichannel systems(c)administered franchises(d)dual distribution systems
15.The major disadvantage of a multichannel system is that it is harder tocontrol and it can generate…………
(a)fewer domestic sales(b)less net profit
(c)declining employee morale(d)greater conflict
16.In many industries,traditional intermediaries are dropping by the waysidebecause of changes in ……………and the growth of …………….marketing.
(a)technology;direct and online(b)franchise structure;independent(c)federal laws;business-to business(d) state and local laws;target
17.Which of the following should be the first step in designing a marketingchannel?
(a)identifying what consumers want from the channel(b)evaluating intermediaries(c)analyzing channel alternatives(d) identifying channel objectives
18.Companies should state their channel objectives in terms of targeted levels ……(a)customer service(b)efficiency and reduced conflict
(c)profitability(d)fair prices
19.Which type of product might require a more direct marketing channel toavoid delays and too much handling?
(a)products in their maturity stage(b) perishable products
(c)high-priced products(d) lower-priced products
20.Sometimes a producer chooses only a few dealers in a territory to distributeits products or services.Generally these dealers are given a right to…………..
(a) corporate(b)administered
(c)intensive(d)exclusive.
21.Channel members should be evaluated using all of the following criteriaexcept which one?
(a)control(b)economic factors
(c)adaptive criteria(d) channel leadership
22.It is common for international marketers to………. their channel strategiesfor each country.
(a)adapt(b)seek approval for
(c)restrict(d)extend
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23.Marketing channel management calls for selecting, managing,……… , andevaluating channel members over time.
(a) Reinstating(b) motivating
(c) reducing conflict(d) reducing waste
24.Most companies practice strong PRM to forge long-term relationships withchannel members.what does PRM stands for?
(a)personal roster maintenance(b)partner relationship management(c)potential relationship management(d)primary relationship management
25.Marketing logistics involves getting the right product to the right customerin the right place at the right time. Which one of the following is not includedin this process?
(a)implementing the plan for the flow of goods and services(b)gathering customer's ideas for new products(c)planning the physical flow of goods and services(d)controlling the physical flow of goods, services, and information
26.Which of the following is not an area of responsibility for a logisticsmanager?
(a)warehousing(b)inventory
(c)information systems(d)marketing
27.To reduce inventory management costs, many companies use a systemcalled…………, which involves carrying only small inventories of parts ormerchandise,often only enough for a few days of operation.
(a)limited inventory logistics(b)supply chain management(c)reduction-inventory management(d)just-in-time logistics
28.Which of the following transportation modes is used for digital products?(a)ship(b)rail
(c)air(d)the internet
29.Companies manage their supply chains through………… .(a)skilled operators(b)information
(c)transportation modes(d)the Internet
30.Julie Newmar recognizes that her company needs to provide bettercustomer service and trim distribution costs through teamwork, both insidethe company and among all marketing channel organizations. Julie will beginthe practice of………..
(a)customer relationship management(b)horizontal marketing system management(c)supply chain management
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(d)integrated logistics management31.Smart companies coordinate their logistics strategies and forge strongpartnership with suppliers and customers to improve customer service andreduce channel cost through………………
(a)cross-company teams(b) partnering(c)segregated departmentalization(d)cross –functional,cross-company teams
32. Today , a growing number of firms now outsource some or all of theirlogistics to…………..
(a)disintermediaries(b)competitors(c)cross-functional teams(d)third-party logistics providers
33.Rolex watches can only be found in a limited number of intermediaries.This is an example of……….
(a)high-end distribution(b)intensive distribution
(c)quality distribution(d)exclusive distribution
34. _______ analysis relates to what processes, activities, and decisionsactually create costs in your supply chain.
(a) Cost driver(b) Value proposition
(c) Cost reduction(d) Target costing
35. In the 1980s, Toyota and Honda outcompeted American carmakersbecause they relied on suppliers for approximately _______ percent of a car’svalue.
(a) 30(b) 45
(c) 60(d) 80
36.The _______ has made it possible for other companies to eliminateintermediaries and sell directly to the end consumer.
(a) SCM(b) Internet
(c)competition(d) global sourcing
37. Value stream mapping is an application of process mapping, developed toapply _______ principles to process improvement.
(a) management(b) lean
(c) supply chain(d) cycle time
38. A supply chain is made up of a series of processes that involve an input, a_______, and an output.
(a) shipment(b) supplier
(c) customer(d) transformation
39. _______ is a tool to chart how individual processes are currently beingconducted and to help lay out new improved processes.
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(a) Process mapping(b) Pareto charting
(c) Supply chain design(d) Design chain mapping
40.Identify from the following list a major strategic risk associated withoutsourcing.
(a) Outsourcing landed cost is usually higher than insourcing cost.(b) The supplier is purchased by a competitor(c)The business loses sight of market trends.(d) The cost of supplied material is passed on to the customer.
41. _______ is the design of seamless value-added processes acrossorganization boundaries to meet the real needs of the end customer.
(a) Operations(b) Supply chain management
(c) Process engineering(d) Value charting
42. The impact of cost reduction on profits is much larger than the impact ofincreased
(a) innovation.(b) production.
(c) information.(d) sales.
43. _______ considers how your organization competes and is an essentialelement of corporate strategy.
(a) Value proposition analysis(b) Leadership
(c) A consultant(d) A competitor
44. “3PL” involves using a supplier to provide _______ services.(a) marketing(b) design
(c) logistics(d) contract manufacturing
45. The collective learning in the organization, especially how to coordinatediverse production skills and integrate multiple streams of technologies, iscalled
(a) innovative constraint.(b) second-tier competency.
(c) corporate skill.(d) core competency.
46. Integration of business economics and strategic planning has given rise toa new area of study called__________.
(a) Micro Economics(b) Corporate Economics
(c) Macro Economics(d) Managerial Economics
47………….. happens in manufacturing when information about consumerdemand for any product becomes increasingly distorted as it moves upstreamin the manufacturing process.
(a) information effect(b) bullwhip effect
(c) supply effect(d) demand effect
48 Supply chain is also referred as…………(a)supply force (b)chain of manufacturing centre
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(c)logistic network (d)warehouse network49………….. is a set of approaches utilized to efficiently intergrate suppliers,manufacturers,warehouses,and stores,so that merchandise is produced anddistributed,at the right quantities,to the right location ,and at the right time,inorder to minimize system wide costs while satisfying service levelrequirements.
(a)Logistic management(b)Supply chain management
(c)Operational management(d)Production management
50.The Globel Supply Chain Form identified ………………key process thatmake up the core of supply chain management.
(a)Five(b)Six
(c)Seven(d)Eight
51.The fundamental objective of supply chain management is……….(a) supply goods(b)create goods
(c) add value(d) identify supplier
52.In supply chain process………….is defined as “the act of buying all thoseactivities necessary to acquire goods and services consistent with userrequirements.
(a)collection(b)buying
(c) procurement(d)assembling
53.The procurement process in supply chain management renamed by GlobalSupply Chain Forum as………….
(a) Demand management(b)Manufacturing flow management(c) Returns management(d) Supplier relationship management
54. The returns process in supply chain management renamed by GlobalSupply Chain Forum as……………..
(a)Returns Management(b)Supplier relationship management(c) Order fulfillment(d)Demand management
55. The activities in supply chain process reside inside a……………,but anentire process will not be contained with in one function.
(a)process(b)activity
(c)functional silo(d) objective
56. In CRM customer teams tailor……………… to meet the needs of keyaccounts and segments of other customers.
(a) Product and Service Agreements(b) Plan Service Agreements(c) Policy Service Agreements(d) Promotion Service Agreements
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57.In CRM – PSA stands for……….(a) Product and Service Agreements(b) Plan Service Agreements(c) Policy Service Agreements(d) Promotion Service Agreements
58.At………… level ,the CRM process provides the framework for managingrelationships with customers .
(a)operational(b)strategic
(c) functional(d)activity
59.The…………….process is the firms face to the customer.(a) Customer relationship management(b)Demand management(c) Procurement management(d) Customer service management
60.At strategic level ,the customer service management process is concernedwith designing the process for managing the ………
(a)CRM(b)PSA
(c)CPFR(d)VMI
61. The …………….. management process needs to balance the customersrequirements with the firms supply capabilities.
(a)customer relationship management(b)customer service management(c)demand management(d)operational management
62. VMI stands for………….(a) Vendor Managed Inventory(b) Value Managed Inventory
(c) Vendor Marketing Inventory(d) Value marketing inventory
63.An effective ……….process in supply chain requires integration of firmsmanufacturing ,logistics and marketing plans.
(a)CRM(b) customer service management(c)order fulfillment(d)demand management
64………….. process in supply chain includes all activities necessary formanaging the product flow through the manufacturing facilities and forobtaining ,implementing and managing flexibility.
(a) Manufacturing flow management(b) Customer relationship management(c) Customer service management(d)Demand management
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65…………is the process in supply chain that defines how a company interactswith its suppliers.
(a) customer relationship management(b) demand management(c) supplier relationship management(d) manufacturing flow management
66.Time to market is a critical objective of ………process in supply chain.(a) product development and commercialization(b)demand management(c) manufacturing flow management(d)order fulfillment
67.Effective management of the ………….process in supply chain enables thefirm to identify productivity improvement opportunities and breakthroughprojects.
(a) product development and commercialization(b)demand management(c) manufacturing flow management(d)returns management
68. Logistics system follows the principle of ………………advantage.(a) comparative(b)co-operative
(c) discriminating(d)productive
69.Logistics activities provide the bridge between production and marketlocations that are separated by ……..and……..
(a) place and product(b)time and distance
(c)process and programme(d)product and distance
70………….management should know much additional revenue would begenerated through incremental improvements in the quality of customerservice provided.
(a) logistic(b) customer relationship
(c) customer service(d) demand
71. ……………….includes design and administration of systems to control theflow of materials, WIP and finished inventory to support business unitstrategy.
a. Logistics Managementb. Materials Management
c. Bill of Materialsd. None
72. Which is not a part of basic systems of codifications?a. Alphabetical Systemb. Numerical System
c. Colour Coding Systemd. None of the above
73. ……………and physical distribution are the two major operations oflogistics.
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a. Supply Chain Managementb. Materials Management
c. Logistics Managementd. None
74. …………is the time that elapses between issuing replenishment order andreceiving the material in stores.
a. Replenishment timeb. Lead time
c. Idle timed. None
75. ……………is the task of buying goods of right quality, in the rightquantities, at the right time and at the right price.
a. Supplyingb. Purchasing
c. Scrutinizingd. None
76. Which of the following is not a component of 4PL?a. Control Room (Intelligence)b. Resource Providers
c. Informationd. Recycling
77. Which of the following is not a part of Supply chain Management system?a. Supplierb. Manufacturerc. Information Flow
d. Competitore. Customer
78. ……………………..is the provision of service to customers before, duringand after a purchase.
a. Customer Serviceb. Product Management
c. Purchase managementd. None of the above
79. Buying according to the requirements is called …………a. Seasonal Buyingb. Hand to mouth buyingc. Scheduled Buying
d. Tender Buyinge. Speculative Buying
80.ROLA in logistic management means……….(a)Return On Local Assets(b)Return On Logistics Assets(c)Requirement Of Local Assets(d)Requirement Of Logistics Assets
81………..is a part of supply chain management(a) Financial management(b) Human resource management
(c)Marketing management(d) Logistic management
82.Material management function in logistics management known as ………(a) out-bound logistics(b) in-bound logistics
(c) material logistics(d)production logistics
83…………logistics function ensures timely availability of semi processedmaterials and components inventory to support the production schedule.
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(a)procurement function(b)production function
(c)physical distribution function(d)material management function
84.Marketing logistics in logistics management known as………..(a) out-bound logistics(b)in-bound logistics
(c)material logistics(d)production logistics
85.Production function of logistics is also called ………………(a)manufacturing function(b)operation function
(c) both (a) and (b)(d)none of the above
86…………..system in logistic management refers to a set of activitiesconcerned with storage and flow of all materials,information and controlsystem in a cost-efficient manner.
(a) operating(b)physical
(c)integrated(d)distribution
87……………… of a logistic system design taking in to consideration all thecosts of the integrated system.
(a) inventory anlysis(b)production analysis
(c)benefit analysis(d)total cost analysis
88.Apart from economic and non-economic benefits ,…………is the main arteryof logistics and supply chain management for the movement of goods.
(a)warehousing(b)production
(c)storage(d)transportation
89.Modes of transportation includes(a)wholesaler(b)retailer
(c)producer(d)pipeline
90.The determination of transport rate and price are normally based oneconomic ,shipper and carrier factor, followed by alternative…………..
(a)production strategies(b)promotion strategies
(c)pricing strategies(d)distribution strategies
91.Material handling is a branch of engineering which deals with themovements of …………between two or more different points.
(a)goods(b)material
(c)product(d)place
92. The six Rs abourt operational objective of logistic management includesRight response,Right quality,Right quantity,Right value,Right cost trade-offs,and………..
(a) Right production(b) Right place
(c)Right information(d)Right person
93.From the following which one is not include in inventory managementtechniques
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(a)MRP (b)DRP (c) TQM (d)JIT
94. ‘Think on the best and then on the rest’ is related with(a)ABC (b)VED (c)JIT (d)MRP
95. LIS in logistics stands for(a) logistical inventory system(b)logistical investment system
(c) logistical input system(d)logistical information system
96………… emphasis on ‘to do what you are best at and leave all other non-value-added activities to more suited players’.
(a) core management(b) core competency
(c) core production(d) core capacity
97. The business activity of farming out identified non-core activities toexternal agencies came to be known as………
(a) marketing(b)out sourcing
(c) production(d)agency
98.3PL providers are specialized service providers with core competency inmanaging ……………
(a)Mechanical operation(b)Material operation
(c)logistics operation(d)Finance operation
99. Third –party service providers are going for collaborations, mainly withconsultancies and technology providers .This evolution in supply chainoutsourcing is called……….
(a)3PLs(b)4PLs
(c)outsourcing(d)amalgamation
100……………….. objective in logistics ensure a proper balance between totallogistic cost and a desired level of customer service performance.
(a)Right value(b)Right information
(c)Right quality(d)Right cost trade-offs
101.Logistics add value by creating ………. Utilities.(a)time and place(b)risk
(c)protection(d)promotion
102. The gift of logistics system is the same level of customer service can bemaintained with a…………
(a) higher inventory(b)lower inventory
(c)total inventory(d) valued inventory
103.The term Logistics stems from the Greek word…………(a)logico(b)lobistico
(c)logisticos(d)logo
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104………..technical report (1981)defines logistics as the science of planningand carrying out the movement and maintenance of forces.
(a) Japan air force(b) Indian air force(c) Briton ait force(d) US air force
105.In the evolution of logistics ,the objective of maximize the profit by acorresponding maximization of sales was the objective in ………..stage.
(a)Independent business function era (till 1950)(b)limited internally integrated business function era (1960-70)(c) fully internally integrated business function era (1980s)(d)externally integrated business function era (1990s)
106.To control cost and output was the survival of the firm in the competitivemarket due to their price based competitive capacity, this was the objectivein…………era of logistic evolution.
(a)Independent business function era (till 1950)(b)limited internally integrated business function era (1960-70)(c) fully internally integrated business function era (1980s)(d)externally integrated business function era (1990s)
107.The overall performance of corporate enterprises in terms of increasedproductivity ,profitability, and market share were the out put in………..stage oflogistic evolution.
(a)Independent business function era (till 1950)(b)limited internally integrated business function era (1960-70)(c) fully internally integrated business function era (1980s)(d)externally integrated business function era (1990s)
108.The out put of …………era is the maximization of customer value andharmonious long –run relationship between all supply chain members.
(a)Independent business function era (till 1950)(b)limited internally integrated business function era (1960-70)(c) fully internally integrated business function era (1980s)(d)externally integrated business function era (1990s)
109.Strategic logistics planning process starts with the definition of……………(a) corporate vision(b)logistic strategic analysis
(c)logistic planning(d)managing change
110. After defining corporate vision, the next step in strategic planning processis……….
(a) corporate vision(b)logistic strategic analysis
(c)logistic planning(d)managing change
111.The effective implementation of logistic strategy includes in………… stage.(a) corporate vision(b)logistic strategic analysis
(c)logistic planning(d)managing change
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112.The managing change by developing a cohesive environment in theorganization is included in …………….stage of strategic planning process.
(a) corporate vision(b)logistic strategic analysis
(c)logistic planning(d)managing change
113. Proper definition and communication of logistics…………objective areprerequisites for the development,implementation,administration,and controlof logistic system design.
(a)strategic(b)operational
(c)managerial(d)technical
114……….requires cradle –to –cradle logistics(a) quality(b) inventory reduction
(c) life cycle support(d) responsiveness.
115……….is a standard of performance.a)cross docking(b)milk runs
(c)autonomation(d)benchmarking
116………is a route in which a truck either delivers product from a singlesupplier to multiple retailers or goes from multiple suppliers to single retailer.
(a)cross docking(b)milk runs
(c)autonomation(d)direct shipping
117………..is the movement of material from receiving docks directly to theshipping docks.
(a)cross docking(b)milk runs
(c)autonomation(d)direct shipping
118. From the following which one is not included in distribution strategies(a)cross docking(b)milk runs
(c)autonomation(d)direct shipping
119.In ………….approch the supplier and not the retailer, is responsibleformanaging and replenishing inventory.
(a) JIT(b) QRM
(c) VMI(d)MRP
120.The father of JIT(a) Taylor(b)Taiichi Ohno
(c)James Morehouse(d)Drucker
121………..means to build in a mechanism a means to prevent massproduction of defective work in machine or product line.
(a) kenban system(b) autonomation
(c) two-bin system(d) JIT
122………is a information system to harmoniously control the productionquantities in every process .It is a tool to achieve just –in – time production.
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(a)kenban system(b)autonomation
(c)two-bin system(d)JIT
123………..is a company wide strategy to cut lead times in all phases ofmanufacturing and office operation.
(a)JIT(b)QRM
(c)VMI(d)MRP
124………..is a small group of employees in the same work area or doingsimilar work who voluntarily meet regularly to identify,analyse and resolvework related problems leading to improvement in their total performance.
(a)quality council(b)quality method
(c)quality system(d)quality circles
125.In order to build quality in the culture, a……………..is established toprovide overall direction.It is the driver for the TQM engine.
(a)quality council(b)quality method
(c)quality system(d)quality circles
126.Public responsibility is a…………..in TQM.(a)technique(b)process
(c)method(d)principle
127.The five pillars of TQMinclude-product,process,system,people,and…………...
(a) motivation(b)communication
(c)leadership(d)supervision
128.Quality planning does not include(a)Identify the customers(b)determine their needs(c)determine levels of management(d)optimize the product features to meet our and customer needs.
129.Broadly quality does not include(a) fitness for use(b)grade
(c)degree of excellence(d) price
130.From the following which one is not included in quality cost.(a)internal failure cost(b)appraisal cost
(c)prevention cost(d)implicit cost
131. "Quality is defined by the customer" isa. an unrealistic definition of qualityb. a user-based definition of qualityc. a manufacturing-based definition of qualityd. a product-based definition of qualitye. the definition proposed by the American Society for Quality Control
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132. Which of the following is not one of the major categories of costsassociated with quality?
a. prevention costsb. appraisal costsc. internal failuresd. external failurese. none of the above, they are all major categories of costs associated
with quality
133. According to the manufacturing-based definition of quality,a. quality is the degree of excellence at an acceptable price and the
control of variability at an acceptable costb. quality depends on how well the product fits patterns of consumer
preferencesc. even though quality cannot be defined, you know what it isd. quality is the degree to which a specific product conforms to standards
134. All of the following costs are likely to decrease as a result of better qualityexcept
a. customer dissatisfaction costsb. inspection costsc. scrap costs
d. warranty and service costse. maintenance costs
135. Inspection, scrap, and repair are examples ofa. internal costsb. external costs
c. costs of dissatisfactiond. societal costs
136. ISO 9000 seeks standardization in terms ofa. productsb. production procedures
c. suppliers' specificationsd. procedures to manage quality
137. Which of the following is true about ISO 14000 certification?a. it is a prerequisite for ISO 9000 certificationb. it indicates a higher level of adherence to standards than ISO 9000c. it is only sought by companies exporting their goodsd. it deals with environmental management
138. Total Quality Management emphasizesa. the responsibility of the Quality Control staff to identify and solve all
quality-related problemsb. a commitment to quality that goes beyond internal company issues to
suppliers and customersc. a system where strong managers are the only decision makersd. a process where mostly statisticians get involved
139. A successful TQM program incorporates all of the following excepta. continuous improvementb. employment involvementc. benchmarkingd. centralized decision making authority
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140. "Kaizen" is a Japanese term meaninga. a foolproof mechanismb. Just-in-time (JIT)c. a fishbone diagramd. setting standardse. continuous improvement
141. Based on his 14 Points, Deming is a strong proponent ofa. inspection at the end of the production processb. an increase in numerical quotas to boost productivityc. looking for the cheapest supplierd. training and knowledge
142. The philosophy of zero defects isa. unrealisticb. prohibitively costlyc. an ultimate goal; in practice, 1 to 2% defects is acceptabled. consistent with the commitment to continuous improvement
143. Quality Circles members area. paid according to their contribution to qualityb. external consultants designed to provide training in the use of Quality
toolsc. always machine operatorsd. all trained to be facilitatorse. none of the above, all of the statements are false
144. The process of identifying other organizations that are best at some facetof your operations and then modeling your organization after them is known as
a. continuous improvementb. employee empowermentc. benchmarkingd. copycattinge. patent infringement
145. Costs of dissatisfaction, repair costs, and warranty costs are elements ofcost in thea. Taguchi Loss Functionb. Pareto Chartc. ISO 9000 Quality Cost Calculatord. Process Chart
146. A quality loss function utilizes all of the following costs excepta. the cost of scrap and repairb. the cost of customer dissatisfactionc. inspection, warranty, and service costsd. sales costse. costs to society
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147. Pareto charts are used toa. identify inspection points in a processb. outline production schedulesc. organize errors, problems or defectsd. show material flow
148. Pareto charts are used toa. identify inspection points in a processb. organize errors, problems or defectsc. outline production schedulesd. show an assembly sequencee. provide guidelines for quality training
149. Among the tools of TQM, the tool ordinarily used to aid in understandingthe sequence of events through which a product travels is a
a. Pareto chartb. Flow chart
c. check sheetd. Taguchi map
150. The process improvement technique that sorts the "vital few" from the"trivial many" is
a. Taguchi analysisb. Pareto analysis
c. benchmarkingd. Yamaguchi analysis
151. A fishbone diagram is also known as aa. cause-and-effect diagramb. poka-yoke diagram
c. Kaizen diagramd. Taguchi diagram
152. If a sample of parts is measured and the mean of the measurements isoutside the control limits the process is
a. in control, but not capable of producing within the established controllimits
b. out of control and the process should be investigated for assignablevariation
c. within the established control limits with only natural causes ofvariation
d. monitored closely to see if the next sample mean will also fall outsidethe control limits
e. none of the above
153. A quality circle holds a brainstorming session and attempts to identify thefactors responsible for flaws in a product. Which tool do you suggest they useto organize their findings?
a. Ishikawa diagramb. Pareto chart
c. process chartd. control charts
154. When a sample measurement falls inside the control limits, it means thata. each unit manufactured is good enough to sellb. the process limits cannot be determined statisticallyc. the process output exceeds the requirementsd. if there is no other pattern in the samples, the process is in control
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155. Which of the following is true regarding control charts?a. Values above the upper and lower control limits indicate points out of
adjustment.b. Control charts are built so that new data can be quickly compared to
past performance data.c. Control charts graphically present data.d. Control charts plot data over time.e. All of the above are true.
156. The goal of inspection is toa. detect a bad process immediatelyb. add value to a product or servicec. correct deficiencies in productsd. correct system deficiencies
157. Which of the following is not a typical inspection point?a. upon receipt of goods from your supplierb. during the production processc. before the product is shipped to the customerd. at the supplier's plant while the supplier is producinge. after a costly process
158. "Poka-yoke" is the Japanese term fora. cardb. foolproofc. continuous improvementd. fishbone diagrame. Just-in-time production
159. A worker operates a shear press. She notices that the metal sheets she iscutting have curled edges. Who should get the first "shot" at solving theproblem?
a. the foremanb. a member of the Quality Control departmentc. the operator herselfd. an engineere. the employee's supervisor
160. A recent consumer survey conducted for a car dealership indicates that,when buying a car, customers are primarily concerned with the salesperson'sability to explain the car's features, the salesperson's friendliness, and thedealer's honesty. The dealership should be especially concerned with whichdimensions of servicequality?
a. communication, courtesy, and credibilityb. competence, courtesy, and securityc. competence, responsiveness, and reliabilityd. communication, responsiveness, and reliability
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161. Which of the following has been the main driver to the globalization ofbusiness?
a. The higher standards of living in the U.S. and Europeb. Technologyc. The NAFTA trade agreementd. The increasing ethnic diversity within countriese. Improved political stability
162. Operations management is applicablea. mostly to the service sectorb. to services exclusivelyc. mostly to the manufacturing sectord. to manufacturing and service sectorse. to the manufacturing sector exclusively
163. Walter Shewhart is listed among the important people of operationsmanagement because of his contributions to
a. assembly line productionb. measuring the productivity in the service sectorc. Just-in-time inventory methodsd. statistical quality controle. all of the above
164. Henry Ford is noted for his contributions toa. standardization of partsb. statistical quality controlc. assembly line operationsd. scientific managemente. time and motion studies
165. Taylor and Deming would have both agreed thata. Whirlpool's global strategy is a good oneb. Eli Whitney was an important contributor to statistical theoryc. management must do more to improve the work environment and its
processes so that quality can be improvedd. productivity is more important than qualitye. the era of Operations Management will be succeeded by the era of
scientific management
166. Who among the following is associated with contributions to qualitycontrol in operations management?
a. Charles Babbageb. Henry Fordc. Frank Gilbrethd. W. Edwards Deminge. Henri Fayol
167. The field of operations management is shaped by advances in which ofthe following fields?
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a. chemistry and physicsb. industrial engineering and management sciencec. biology and anatomyd. information sciencese. all of the above
168. The five elements in the management process area. plan, direct, update, lead, and superviseb. accounting/finance, marketing, operations, and managementc. organize, plan, control, staff, and managed. plan, organize, staff, lead, and controle. plan, lead, organize, manage, and control
169. The responsibilities of the operations manager includea. planning, organizing, staffing, procuring, and reviewingb. forecasting, designing, planning, organizing, and controllingc. forecasting, designing, operating, procuring, and reviewingd. planning, organizing, staffing, leading, and controllinge. designing and operating
170. Which of the following is not an element of the management process?a. pricingb. staffing
c. planningd. controlling
e. leading
171. An operations manager is not likely to be involved ina. the design of products and services to satisfy customers' wants and
needsb. the quality of products and services to satisfy customers' wants and
needsc. the identification of customers' wants and needsd. work scheduling to meet the due dates promised to customerse. forecasting sales
172. All of the following decisions fall within the scope of operationsmanagement except for
a. financial analysisb. design of products and processesc. location of facilitiesd. quality managemente. all of the above fall within the scope of operations management
173. Which of the following are the primary functions of all organizations?a. operations, marketing, and human resourcesb. marketing, human resources, and finance/accountingc. sales, quality control, and operationsd. marketing, operations, and finance/accountinge. research and development, finance/accounting, and purchasing
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174. Budgeting, paying the bills, and collection of funds are activitiesassociated with the
a. management functionb. control functionc. finance/accounting functiond. production/operations functione. staffing function
175. Which of the following would not be an operations function in a fast-foodrestaurant?
a. making hamburgers and friesb. advertising and promotionc. maintaining equipmentd. designing the layout of the facilitye. purchasing ingredients
176. The three major functions of business organizationsa. are mutually exclusiveb. exist independently of each otherc. overlapd. function independently of each othere. do not interface with each other
177. The marketing function's main concern is witha. producing goods or providing servicesb. procuring materials, supplies, and equipmentc. building and maintaining a positive imaged. securing monetary resourcese. generating the demand for the organization's products or services
178. Current trends in operations management include all of the followingexcept
a. Just-in-time performanceb. rapid product developmentc. mass customization
d. empowered employeese. mass production
179. The service industry makes up approximately what percentage of all jobsin the United States?
a. 20%b. 40%
c. 66%d. 74%
e. 90%
180. Typical differences between goods and services do not includea. cost per unitb. ability to inventory itemsc. timing of production and consumptiond. customer interactione. knowledge content
181. Which is not true regarding differences between goods and services?
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a. Services are generally produced and consumed simultaneously,tangible goods are not.
b. Services tend to be more knowledge-based than products.c. Services tend to have a more inconsistent product definition than
goods.d. Goods tend to have higher customer interaction than services.e. None of the above are true.
182. Which of the following is not a typical attribute of goods?a. output can be inventoriedb. often easy to automatec. aspects of quality difficult to measured. output can be resolde. production and consumption are separate
183. Which of the following services is not unique, i.e., customized to aparticular individual's needs?
a. hairdressingb. elementary educationc. legal services
d. dental caree. computer consulting
184. Which of the following is not a typical service attribute?a. intangible productb. easy to storec. customer interaction is highd. simultaneous production and consumptione. difficult to resell
185. Gibson Valves produces cast bronze valves on an assembly line. If 1600valves are produced in an 8-hour shift, the productivity of the line is
a. 2 valves/hrb. 40 valves/hrc. 80 valves/hr
d. 200 valves/hre. 1600 valves/hr
186. Gibson Valves produces cast bronze valves on an assembly line, currentlyproducing 1600 valves each 8-hour shift. If the productivity is increased by10%, it would then be
a. 180 valves/hrb. 200 valves/hrc. 220 valves/hr
d. 880 valves/hre. 1760 valves/hr
187. Gibson Valves produces cast bronze valves on an assembly line, currentlyproducing 1600 valves each 8-hour shift. If the production is increased to2400 valves each 8-hour shift, the productivity will increase by
a. 10%b. 20%
c. 25%d. 40%
e. 50%
188. The Dulac Box plant produces 500 cypress packing boxes in two 10-hourshifts. What is the productivity of the plant?
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a. 25 boxes/hrb. 50 boxes/hr
c. 5000 boxes/hrd. none of the above
e. not enough data to determine productivity
189. The Dulac Box plant produces 500 cypress packing boxes in two 8-hourshifts. The use of new technology has enabled them to increase productivity by30%. Productivity is now approximately
a. 32.5 boxes/hrb. 40.6 boxes/hr
c. 62.5 boxes/hrd. 81.25 boxes/hr
e. 300 boxes/hr
190. The Dulac Box plant produces 500 cypress packing boxes in two 10-hourshifts. Due to higher demand,they have decided to operate three 8-hour shiftsinstead. They are now able to produce 600 boxes per day. What has happenedto production?
a. it has increased by 50 sets/shiftb. it has increased by 37.5 sets/hrc. it has increased by 20%d. it has decreased by 8.3%e. it has increased by 9.1%
191. Productivity measurement is complicated bya. the competition's outputb. the fact that precise units of measure are often unavailablec. stable qualityd. the workforce sizee. the type of equipment used
192. The total of all outputs produced by the transformation process dividedby the total of the inputs is
a. utilizationb. greater in manufacturing than in servicesc. defined only for manufacturing firmsd. multi-factor productivitye. none of the above
193. Which of the following inputs has the greatest potential to increaseproductivity?
a. laborb. globalization
c. managementd. capital
e. none of the above
194. Productivity can be improved bya. increasing inputs while holding outputs steadyb. decreasing outputs while holding inputs steadyc. increasing inputs and outputs in the same proportiond. decreasing inputs while holding outputs steadye. none of the above
195. The largest contributor to productivity increases is ________, estimated tobe responsible for _____ of the annual increase.
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a. management; one-halfb. Mr. Deming; one-halfc. labor; two-thirds
d. capital; 90%e. technology; over one-half
196. Which of the following is not true when explaining why productivity tendsto be lower in the service sector than in the manufacturing sector?
a. Services are typically labor intensive.b. Services are often difficult to evaluate for quality.c. Services are often an intellectual task performed by professionals.d. Services are difficult to automate.e. Service operations are typically capital intensive.
197. Three commonly used productivity variables area. quality, external elements, and precise units of measureb. labor, capital, and managementc. technology, raw materials, and labord. education, diet, and social overheade. quality, efficiency, and low cost
198. The service sector has lower productivity improvements than themanufacturing sector because
a. the service sector uses less skilled labor than manufacturingb. the quality of output is lower in services than manufacturingc. services usually are labor intensived. service sector productivity is hard to measuree. none of the above
199. Productivity tends to be more difficult to improve in the service sectorbecause the work is
a. often difficult to automateb. typically labor intensivec. frequently individually processedd. often an intellectual task performed by professionalse. all of the above
200………..is a predictable degree of uniformity and dependability,at low costand suited to the market.
(a) quantity(b) quality
(c) system(d) process
201.The 5 pillars of TQM includes product,process,system,people and………..(a) communication(b)Motivation
(c) leadership(d)resource
202………….is a short declaration of what an organisation aspires to betomorrow.It is the ideal state that might never reached but which youcontinuously strive to achieve.
(a) mission(b) vision
(c) strategy(d) operation
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ANSWERS
1-d 41-b 81-d 121-b 161-b 201-c2-d 42-d 82-b 122-a 162-d 202-b3-b 43-a 83-b 123-b 163-d4-a 44-c 84-a 124-d 164-c5-a 45-d 85-c 125-a 165-c6-d 46-b 86-c 126-d 166-d7-b 47-b 87-d 127-c 167-e8-c 48-c 88-d 128-c 168-e9-d 49-b 89-d 129-d 169-d10-c 50-d 90-c 130-d 170-a11-a 51-c 91-b 131-b 171-c12-a 52-c 92-c 132-e 172-a13-a 53-d 93-c 133-d 173-d14-a 54-a 94-a 134-e 174-c15-d 55-c 95-d 135-a 175-b16-a 56-a 96-b 136-d 176-c17-a 57-a 97-b 137-d 177-e18-a 58-b 98-c 138-b 178-e19-b 59-d 99-b 139-d 179-d20-d 60-b 100-d 140-e 180-a21-d 61-c 101-a 141-d 181-d22-a 62-a 102-b 142-d 182-c23-b 63-c 103-c 143-e 183-b24-b 64-a 104-d 144-c 184-b25-b 65-c 105-a 145-a 185-d26-d 66-a 106-b 146-d 186-c27-d 67-d 107-c 147-c 187-e28-d 68-a 108-d 148-b 188-a29-b 69-b 109-a 149-b 189-b30-d 70-a 110-b 150-b 190-c31-d 71-a 111-c 151-a 191-b32-d 72-d 112-d 152-b 192-d33-d 73-b 113-b 153-a 193-c34-a 74-b 114-c 154-d 194-d35-d 75-b 115-d 155-e 195-a36-b 76-d 116-b 156-a 196-e37-b 77-d 117-a 157-e 197-b38-d 78-a 118-c 158-b 198-c39-a 79-b 119-c 159-c 199-e40-b 80-b 120-b 160-a 200-b
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