emerging trends on training and development
TRANSCRIPT
EMERGING TRENDS of Training and Development
Trends That Will Affect Training1. The use of new technologies for training
delivery will increase2. Demand for training for virtual work
arrangements will rise3. Emphasis on capture and storage and use
of intellectual capital will increase4. Companies will rely on learning
management systems, integration with business processes, and real-time learning
Trends That Will Affect Training Contd….5. Training will focus on business needs and
performance6. Training departments will develop
partnerships and will outsource7. Training and development will be viewed
more from a change model perspective
New Technologies for Training DeliveryCost of these new technologies will decrease
Companies can use technology to better prepare employees to service customers and generate new business
Training costs will be substantially reduced through use of new technologies
New Technologies for Training Delivery Contd….Technologies allow trainers to build into
training many of the desirable features of a learning environment
Technology will allow training to be delivered to contingent, decentralized employees in a timely, effective manner
Virtual Work ArrangementsVirtual work arrangements:
Work that is conducted in a remote locationEmployee has limited contact with peersEmployee able to communicate electronically
Two training challenges:Companies have to invest in training delivery
methods that facilitate digital collaborationTeams and employees must be provided the
tools they need for finding knowledge
Intellectual CapitalCompanies will increasingly seek ways to
turn employees’ knowledge (intellectual capital) into a shared company asset because of:software such as Lotus Notes and intranetsgrowing emphasis on creating a learning
organizationTrainers and the training department likely
will:manage knowledgecoordinate organizational learning
Learning Management SystemsUsed to automate the administration of
online learning systemsCan help companies:
reduce travel costs related to trainingreduce time for program completionincrease employees’ accessibility to training
across the businessprovide administrative capabilities to track
program completion and course enrollments
Learning Management Systems Contd….Important for human capital managementHuman capital management – integrates
training with the human resource function to determine:how training dollars are spent, andhow that expense relates to business dollars
for the companyAccomplished through a software system that
integrates all human resource management activities with each other
How should an LMS be developed?1. Senior management needs to be convinced
that an LMS will benefit employees improve business functions contribute to overall business
strategy and goals2. The company must have an e-learning
culture that supports online learning and encourages employee participation
3. The online learning environment needs to be under the control of the learner
Business Needs and Performance
Training departments will have to ensure that they are seen as helping the business functions to meet their needs
Requires a shift from training as the solution to business problems to a performance analysis approachInvolves identifying performance gaps or
deficiencies and examining training as one possible solution for the business units (the customers)
Business Needs and Performance Contd…..Two ways that training departments will need
to be involved are:(1) focusing on interventions related to performance improvement(2) providing support for high-performance work systems
Training departments’ responsibilities will include a greater focus on systems that employees can use for information on an as-needed basis
Training and Development from a Change Model PerspectiveFor new training or development practices to
be successfully implemented, they must first be accepted by managers, upper management, and employees
For managers and employees, change is not easy
Resistance to new training and development practices is likely
Training and development should be viewed from a change model perspective
Training and Development from a Change Model Perspective Contd…The process of change is based on the
interaction among four components of the organization:TaskEmployeesFormal organization arrangementsInformal organization
Different types of change-related problems occur depending on the organizational component that is influenced by the change
Training and Development from a Change Model Perspective Contd…Four change-related problems need to be
considered for any new training practice:Resistance to changeControlPowerTask redefinition
A Change Model
Components of the organization
Change-related problems
Resistance to Change
Loss of Control
Formal Organizational Arrangements
Power Imbalance
Task Redefinition Challenges
Individual
Task
Informal Organization
Methods to Determine Whether Change is NecessaryViewing training from a systems perspective
means that companies and trainers need to understand both internal and external environments
They need to understand the effectiveness and efficiency of current training practices
They need to be aware of other companies’ practices to ensure that their training practices are the best possible
Change Management Steps
1. Overcoming Resistance To Change
2. Managing The Transition
3. Shaping Political Dynamics
4. Using Training To Explain New Tasks
Change Interventions
Survey Feedback
Process Consultation
Group Interventions
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