emerson lifecycle services · 2020-03-28 · emerson lifecycle services service management office...

Emerson Lifecycle Services

Lifecycle Services introduction Slide 1 2015-03-26

Emerson Lifecycle Services provide customers with expertise, technology and processes that help them operate safely, optimize asset reliability and improve process capabilities.


Agenda


• Background / introduction

• Emerson organization

• Offering / solutions

• Questions

Johan Selinder System sales manager Lifecycle Services, North East Europe


Where do we play


Plan and design Implement and build Operate and maintain

1 to 3 years 1 to 4 years 10 to 60 years

A typical project is a 1-7 year investment, Lifecycle Services is a 10 to 60 year relationship, Over this period of time, even small enhancements matter…


What our customers tell us


Safety, Health and Environment

We need to move at our own pace, with more certainty

We must manage technology changes in our systems in line with production requirements

I need to move some of my maintenance and operations capacity off site

Global standardization is a big focus area

Drive availability and reliability in my systems

Scalable service portfolio to best support my needs

We need a support commitment for 20+ years

I want a collaborative automation partner understanding my objective

Cyber security


What can we help out


▪ Improved quality and throughput ▪ Reduced energy consumption ▪ Reduced asset management costs ▪ Optimized utilization of technology ▪ Remote operations and services ▪ Collaboration/knowledge sharing ▪ Easy access to outside knowledge

▪ Personal injury ▪ Loss of system availability ▪ Equipment failure and damage ▪ Process upsets/shutdowns ▪ Regulatory violations ▪ Cyber attack vulnerability ▪ Knowledge shortage ▪ System obsolescence ▪ IP theft or misuse

Minimize automation system risks

Fully utilize automation

system potential


Selected Operations locations


Porsgrunn

Aberdeen

Leicester

Karlstad

Cork

Diegem Rijswijk

Haan

Asset

Tech Lead

Contract

Delivery Manager

Asset

Tech Lead

Asset

Tech Lead

Asset

Tech LeadContract

Tech Authority

Aberdeen

Engineers

UK&I

Engineers

Norway & Europe

Engineers

EPM Global

Engineering

Quad 204 Clair Ridge ETAPAndrew

North Sea

Service Operations Director

QHSE

Logistics &

Managed

spares

Project

Management

Doc

Control

Education

services

Remote

Diagnostics

Contract Admin

& Reporting

BP Dedicated

Modification

Engineers x4

(Offshore Certified)

Offshore

Engineers

X2

Back to Back

Offshore

Engineers

X2

Back to Back

Offshore

Engineers

X2

Back to Back

Offshore

Engineers

X2

Back to Back

OTS

(Location?)

Future

Services

ACE

Support

Engineers

BP North Sea

Reference

System

Alleroed Bergen

Stavanger

Baar

Cluj-Napoca

• Lifecycle Services, Europe

− 250 engineers

− 40 main service locations

− 26 countries

• North Sea service centres

− Aberdeen and Porsgrunn

• Engineering and Operational

support services

− Site response, start up and commissioning

− Maintenance and turnaround

− Application support

• Education services

− Formal classroom based training

− Hands on training

• Integrated Operations center

− Remote diagnostics

− Decision support


North Sea service center – Support scope


• Essential asset management

− Asset performance

− Condition based monitoring and system health

• Total metering management

− Metrology consulting

− Calibration and validation

• Spares management and repair

− Parts management

− Quick ship and repair

− Fisher approved service partner support


Service Management Office


• Enabling Global best-in-class Lifecycle Services

• Develop and promote world class standards, processes and tools that ensure a qualitative and consistent service level across all World areas − Service execution and quality management

− Safety and risk management

− Tools

− Service management systems

− Sales and operations planning

− Contracts and service level agreements


Quality is delivered by qualified engineers


• Services University

− ensures our service personnel have the proper training and skills to deliver the quality services our customers expect

− provides Globally consistent training and certification through classroom, web-classes, virtual classrooms, selected external content, and communities of practice

− One Web-portal for all service engineers to access certification and training

− 50+ certification paths: increasing with each launch of new products and services


Offering – Control and safety systems


• A combination of services focused on meeting the short and long term lifecycle needs of your automation system

• Delivered by a network of certified local, remote and factory service personnel


System and application management services


• Guardian support

• Backup and recovery

• Cyber security management

• Alarm management




• Guardian support

− …is the core element for every Lifecycle Services program in Emerson’s portfolio

− …proactively provides critical, relevant and system-specific information to keep Your plant current




• Key features

− 24/7 Expert technical phone/web support

− Guardian dashboard website

− Remote system diagnosis

− Software/license update media

− Software update delivery service (GSUDS)

− Automated e-mail service notification

− System analysis report (SAR)


Site services


• Site evaluation service

• Scheduled on-site service

• Emergency on-site service

• Power and grounding integrity

• Control performance improvement

• Resident engineer program


Site services


• Site evaluation service

• Scheduled on-site service

− Emerson certified specialists will perform a prescribed set of maintenance tasks using established and proven system maintenance and diagnostic routines

− Itemized and comprehensive system health analysis

− Covers system top to bottom

− Fully documented


Hardware support services


• Spare parts management program

− Determination of on-site spares required

− Quantities based on globally demonstrated reliability (MTBF)

− Typical arrangements:

▪ At plant, Customer owned

▪ At plant, Emerson owned (consignment)

▪ At local Emerson office, Emerson owned

• Factory module replacement service

• Extended computer availability program


Upgrade services


• Evergreen upgrade program

• System hardware as well as application configuration

− Thorough analysis and planning

− Full simulation testing

− Data archiving and restore

− Third-party applications and interfaces

− Site services – upgrade implementation and validation


Remote services


• Remote asset and process management

− 10:30 The unmanned offshore platform

− 13:30 iOps presentation

− 15:30 The unmanned offshore platform (replay)

• System health monitoring (SHM)


Remote services


• R

− 10:30 The unmanned offshore platform

− 13:30 iOps presentation

− 15:30 The unmanned offshore platform (replay)

• System health monitoring (SHM)

Without SHM • Urgent situation • Unplanned disruption No awareness Incident Investigation Cause identified Resolved

Event Alert Cause identified Resolved

With SHM • Proactive solution • Controlled event • Reduced risk

Event

Enterprise LAN

DeltaV control

network

SHM device

Firewall

Mail server


Legacy systems services


• Sustain program for PROVOX / RS3

− Provides a bridge to migration

− 400+ active PROVOX and RS3 systems in Europe


Safety systems services


• SIS functional safety maintenance and proof testing

− Verify SIS performance and identify SIS failures

− Verification and proof test reports

− Comply with IEC 61511 requirements

• SIS modification

− Ensure SIS is up-to-date

− Provide verification and ensure project audit trail complete

− Comply with IEC 61511 requirements

− Maximize the return on your most significant investment – your employees!

− Various training options and solutions available

− Competency development programs

− Online course advisor: http://emersonprocesscourseadvisor.com


Comprehensive services


• Total care program

• Premier service

• System consulting

• Educational

− You focus on and drive the process, Emerson covers the automation system throughout its lifetime and beyond…

There is an app for that…


Offering – Machinery health management


• A complete portfolio of service offerings to meet the needs of your most critical equipment


Offering – Smart device management


• Services to help you install and implement your AMS device manager software so that you can avoid unplanned shutdowns and inefficient maintenance practices


Questions?


Allan Steendahl T: +45 2020 8629 E: [email protected]

Johan Selinder T: +46 5417 2784 E: [email protected]

emerson lifecycle services · 2020-03-28 · emerson lifecycle services service management office...

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