emirates cabin crew
TRANSCRIPT
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#createthedream
Want to knowmore about how toensure success atthe Emirates Open
Day?
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#createthedream
So, whereto begin?
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Well, it probably makessense to have a think
about the role of cabincrew with Emirates
#createthedream
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why?
#createthedream
Because EVERY answeryou give at your Open
Day and beyond shouldrelate to the skills that
Emirates are lookingfor.
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#createthedream
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Yet another
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Why?
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Ok,the first thing you need torealise is that you are trying
to become cabin crew for oneof the world’s most
PRESTIGIOUS airlines#createthedream
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so #createthedream
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the first step ishaving a clear
understanding ofwhat the job requires
and what will beexpected of you.
#createthedream
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Emirates has built itsreputation on
uncompromising luxury,service and presentation
to its passengers #createthedream
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Emirateswill rely
on#createthedream
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#createthedream
You
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to provide the extremelyhigh level of service its
passengers areaccustomed to.
#createthedream
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Now you knowall the
advantages thejob brings
#createthedream
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so you have tounderstand that with
those benefits#createthedream
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#createthedream
come strictstandards
and VERY highexpectations
from itsemployees.
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You are THE face of customer serviceand so you are the most important part
of the airline.
#createthedream
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Remember , passengers are payinga premium for flying with
Emirates and when they considertheir experience, who will they
remember?#createthedream
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#createthedream
Will it be thepilot, sitting upfront, flying the
plane andmaking the odd
passengerannouncement?
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Will it be the girlchecking your
boarding pass atthe boarding
gate? #createthedream
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Or the lovely baggage handler whoworks hard to ensure your baggage
doesn't go missing?
#createthedream
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No, passengerswill
remember YOU and your
fellow cabincrew membersand the service
you offeredthem on-board.
#createthedream
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Studies show that thesingle biggest negative
memory passengersretain from a flight is an
unfriendly experiencewith cabin crew
#createthedream
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Passengers willforget about longdelays, bad food
and crampedseats but
will NEVER forgetbad service.
#createthedream
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You will beexpected to
provide OUTSTANDING
customer serviceon long flights allaround the world
even if someone is sick on you or gets a bit shouty or you've been flying for 16 hours and your feet are really sore :(
#createthedream
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You will also be trainedfor any emergency youencounter on-board, so
you must be able toremain calm and
composed at all time.
#createthedream
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Why do you need toknow this?
These are some of thequalities that
Emirates recruitersare looking for, so
you MUST be able toconvince them that
you are capable of thisand SO MUCH MORE.
#createthedream
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The very specific qualities Emiratesare looking for are:
professionalempatheticprogressivevisionary
cosmopolitan so every answer you give should try and demonstrate these very qualities
(remember, I did warn you this would be hard work!)
#createthedream
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