emirates post report (press) · 2017-08-01 · supreme council member, ruler of sharjah h.h. sheikh...

EPG2009Statistical Report

His Highness Sheikh Khalifa bin Zayed Al NahyanPresident of the United Arab Emirates

H.H. Sheikh Mohammed bin Rashid Al MaktoumUAE Vice-President, Prime Minister and Ruler of Dubai

H.H. Sheikh Dr. Sultan bin Mohammed Al QassimiSupreme Council Member, Ruler of Sharjah

H.H. Sheikh Saud bin Rashid Al MuallaSupreme Council Member, Ruler of Umm Al Quwain

H.H. Sheikh Humaid bin Rashid Al NuamiSupreme Council Member, Ruler of Ajman

H.H. Sheikh Saqr bin Mohammed Al QassimiSupreme Council Member, Ruler of Ras Al Khaimah

H.H. Sheikh Hamad bin Mohammed Al SharqiSSupreme Council Member, Ruler of Fujairah

Empost 27 Introduction

29 Services

30 Achievements & CSR

31 Statistics

32 Branches

Emirates Post

11 Introduction

13 Services

17 Achievements

19 Philatelic

21 Corporate Social Responsibility

22 Post Offices

Table of content

Emirates Post Group Holding

1 Board Members

2 Chairman Message

3 Acting President Message

4 Group Structure

5 Introduction

6 Vision & Mission

8 Tasks of the Group

9 Postal Licensing Section

Wallstreet 34 Introduction

35 Services

36 Statistics

Electronic Documents Centre LLC 39 Introduction

40 Services & CSR

42 Achievements & Future Plan

43 Statistics

H.E Obaid Humaid Al TayerMinister of State for Financial Affairs – Chairman

H.E. Fahad Al Hosani Acting President of Emirates Post Holding Group – Member

H.E. Mohammad Sultan Al QadiManaging Director & Chief Executive Officer for Ras Al Khaima Properties – Member

H.E. Khalid Ali Al-BustaniExecutive Director for International Financial Relations at Ministry of Finance - Member

H.E. Eng. Abdulla Salman Al AmiriMember

H.E. Ahmed Al HosniMember

| EMIRATES POST 20091

Board Members of Emirates Post Holding Group

| EPG Statistical Report 2009

Chairman Message

The progress and the development of the United Arab Emirates in all areas of life, the prominent role

and the good reputation enjoyed by the UAE in the international forums, all achieved thanks to the wise

leadership of His Highness Sheikh Khalifa bin Zayed Al Nahyan, may God bless him and his brother, His

Highness Sheikh Mohammed Bin Rashid Al Maktoum, Vice President, Prime Minister of the UAE and Ruler

of Dubai, and their brothers, Their Highnesses Supreme Council Members, rulers of the Emirates and their

insight into the pursuit of progress and prosperity of the UAE and its citizens.

To maintain this progress and prosperity that was the result of years of perseverance and hard work,

we in the Emirates Post Holding Group had to take a series of measures and develop the strategic and

operational plans to respond to all challenges facing our march towards progress in all our work, bearing in

mind that we are an integral part of a federal integrated system where each unit extends its support to the

other units within the system.

The Group’s performance during the year 2009 was balanced with a number of steps we have taken that

have contributed to the consolidation of our position in spite of the great challenges that we faced. All

business units achieved good results and contributed positively to the overall performance of the group.

We made a comprehensive review of our strategy focusing primarily on the performance of each unit in

order to achieve long-term growth, and we expect significant progress during 2010.

The restructuring of the group and the organization of its interests in line with the announced strategies

ushers in a new phase of work and another chapter of the postal business in the UAE in line with the

requirements of this stage in a way to review what has been done and improve services in response to the

changing environment.

Restructuring means reorganization of the interests of the group in a way that allows it to deal positively

with the object ives aiming at providing better and high quality services, in addition to strengthening of

the human resources in order to respond to the new transformation witnessed by the group in terms of

consolidation of the efforts and actions, to achieve integration in the structure in a way that contributes to

the development of the group and improving its performance.

Beginning of New Era

2


President Message

Our achievements in 2009, are a clear example of the expertise and efficiency enjoyed by our team. We

are happy that our results over the past year were in accordance with previous forecasts, which show an

improvement in profits from one quarter to another throughout the year. In spite of the repercussions of

the current economic crisis on all sectors, the Group has maintained its positive performance throughout

the year as we protect our business from the effects of that crisis through a limited expansion internally and

externally, and through a conservative strategy that contributed to our progress cautiously, without prejudice

to the development process and the overall progress made by all units of the Group in recent years.

Despite the imposing requirements and conditions of competition, our units have continued their efforts

to reduce operating expenses in a manner that does not affect the quality of services provided, and the

emphasis was on raising operational efficiency. The Group made a concerted effort to provide unique and

comprehensive services to its customers and the application of its strategy in line with the growth and

development in the services provided and the aspirations of its valued customers.

When we say that we give great importance and regard for the quality and efficiency of our team, we

mean it, since our employees are our true representatives. They have contributed to our progress and

excellence in the areas of our business. In terms of the attention to human resources and the internal work

environment, the Group has provided several training programs aimed at improving the performance of

employees, the development of the internal work environment, as well as roll out a new organizational

structure based on national capacities within the group for the purpose of implementation of our

strategies.

The group also confirmed during the year 2009 its commitment to social responsibility that contributes to

the sustainable development of our country through its continued support for many of the national and

social events throughout the year.

The above is a quick glance that highlights the mechanism of our work environment and shows the levels

of commitment, competence and expertise of our staff. In conclusion, I must thank all the staff of the

Group for their continued efforts, as well as the members of the Group’s Board of Directors for their efforts

in developing the Group’s policy and road map towards progress and prosperity.

Providing Strategic Direction

3


Board of Directors

Managing Director / President

President / Office

Advisors

Legal Affairs Department

International Affairs Department

CEO - Support

Services Affairs

CEO - Strategy &

Planning Affairs

CEO - Finance &

Investment Affairs

CEO - Information

Technology Affairs

Construction Projects

Department

Statistics & Licencing

Department

Investment

Department

Systems & Electronics Services

Development Department

Logistics Services

Department

Marketing & Corporate

Communications Department

Financial Affairs

Department

Information Technology Projects

Follow-up Department

Human Resources

Department

Research & Planning

Department

Chairman of the Board of Directors

Vice President

Emirates Post

Commercial Postal Services - Empost

Wall Street Exchange Centre

Electronic Documents Centre - EDC

EPGH - Organizational Structure

4


The annual report of Emirates Post Holding Group for the year 2009 highlights the important results

achieved by the Group in all its activities, where the postal business was the distinguished activity during

the past year, and in particular the good growth in the number of transactions as well as the significant

growth in the number of postal items in the postal exchange centers, in addition to growth in the number

of services provided by all units of the Group.

Emirates Post Holding Group has achieved, over the past few years, a great success in the development

of a federal institution pursuing the most effective practices of successful modern business management

to provide high-value services, and striving at the same time to realize profits without compromising on

quality, to be a living example of the evolution of the concept of government action and adopting a new

philosophy in the conduct of its business.

In translation of the strategy of the UAE Government, which establishes a new phase of government action

in line with economic changes and focuses on implementing best practices in order to achieve prosperity

on one hand and promote the country’s position regionally and globally, on the other hand, Emirates

Post Holding Group has developed clear business plans and policies that will put it on track to develop its

business in order to achieve its distinctive experience of success, and thus develop strategies to face future

challenges, through collective efforts at the level of all units of the group.

We are fully confident that the achievements made during the year 2009 are only the beginning of a new

era for the Group. This reinforces our confidence that the coming years will witness the realization of all its

objectives to make its way towards the horizon without limits so that it will be able to fulfill its present and

future obligations.

EPGH - Introduction

5


Vision:

Leadership and creativity in the fields of postal, logistics and financial services at the local and

international levels.

Mission:

Work hard to provide integrated postal, courier & cargo services as well as specialized financial services

for individual and corporate customers, through optimum use of our human, financial and technological

resources according to the highest standards of quality and excellence through our network of local and

international offices.

Vision & Mission

6


Values:

1 - Customer Care: Commitment to partnership with our customers, understand their needs and strive to

provide excellent services that exceed their expectations

2 - Commitment: we are committed before our customers, partners and employees to all regulations and

legislations.

3 - The value of time: We are committed to provide all our services in record time exceeds the

expectations of our customers

4 - Quality and excellence: our way to provide high-quality and excellent services.

5 - Innovation and creativity: our way leading to excellence, uniqueness and leadership

6 - Team Spirit: our emphasis on the collective action

7 - Integrity and transparency: our way to apply the principle of governance in all our dealings both

internally and externally

Our Clients:

Individuals

Business sector: investors, traders, industrialists

Government institutions: ministries, government departments and agencies

Non-governmental actors: such as public benefit associations, clubs ... etc

7


Tasks of the Emirates Post Holding Group

The Federal Act No. 14 of 2007 issued on December 4, 2007 assigned the following tasks and functions for

the Group:

Overseeing the management and operation of its subsidiaries and provide the necessary support

Management of investment projects

Evaluate and supervise the performance of the subsidiaries

Investment of the Group funds in subsidiaries specialized in:

- Regular postal services

- Courier services, including-immediate receipt and delivery to and from the headquarters of the

sender and the addressee

- Postal financial services

- Financial and monetary intermediation, including money – in – transit in a way that it will not

conflict with the law establishing the Central Bank, and other relevant laws, and that all these

processes shall be subject to supervision.

- Transport, storage and logistic services

- Hybrid mail services

- Marketing and promotion services

- Insurance services on behalf of third parties

- Any other tasks and services assigned by the Board and consistent with the nature of its business

Acquiring franchise rights and property rights in trademarks related to the Group’s business, as well as

graphics, designs, models, and other intellectual property rights, trademarks, patents, and exploitation or

rental of the same to third parties or to the subsidiary if the Group’s share therein is less than 100%

Acquiring lands and buildings, usage and commercial exploitation of the same

Renewal of commercial licenses for documents transport companies, and parcel transport companies

Issue licenses for stamps sale offices

Issue licenses for import and trade of franking machines

Tasks of the Group

8


The licensing department at Emirates Post Holding Group is the main organizer of the profession of postal

activities (transport of documents, letter-post items, and parcels) in the United Arab Emirates, through a

special law issued by the Board of Directors of the Group which outlined the mechanism of action and

procedures to be followed for the maintenance of the profession in line with advances in the profession,

creating a kind of organization and discipline in the way of dealing with ethics in the public and private sectors.

This Act supports the exclusive right to license the right activities to the Emirates Post Holding Group as

the official body charged with the performance of universal postal services within and outside the state,

according to the law, which holds the exclusive right to perform postal services of various kinds in the

internal relations and international private and joint performance some postal services under contracts

approved by the Board of Directors.

The department grants and issues license contracts for the conduct of the following postal activities:

- Transport of documents

- The service of letter-post items.

- The transport of packages of all kinds.

The Executive Regulations for the conduct of postal activities included a number of controls, such as:

- Prohibition against public and private entities, natural and legal persons from engaging in any postal

activities unless by a prior authorization of the Group.

- No party except the Group is allowed to grant any licenses for the conduct any postal activities

- License issued by the Group does not exempt the licensee from payment of the prescribed fees,

obtaining the licenses and approvals and presenting the documents required by other public

authorities.

The license is considered as permission to pursue the specific postal activities and does not grant the

licensee any rights against the group and expires at the end of its validity or by cancellation as provided for

herein. The general rules included also other provisions related to the process of organizing the profession

and especially the rights of the licensee regarding cancellation, the guarantees of the Universal Postal Union,

non-responsibility of the Group for the confidentiality of mail items dealt with by licensees and conditions

of assignment by the licensee to other parties.

Statistics

- The total postal companies licensed by the Department of Licensing at Emirates Post Holding Group

amounted to 85 companies.

- 19 new companies had been registered in 2009, up by 58% compared with the 12 companies registered

in 2008.

Postal Licensing Section

9


Introduction

100 and Still Going Strong

Emirates Post has achieved a double milestone of completing 100 years, and opening the 100th post office

during 2009. It holds a unique position in the region of having such a large network of post offices spanning

the whole country, with state of the art facilities and electronic links.

Emirates Post’s post-offices have been converted into one-stop shops for a variety of services, both postal

and non-postal. The future plans include adding a host of new non-postal services, in keeping with its

vision of delivering multiple services under one roof.

Emirates Post regards it its bounden duty to take postal services to every corner of the country. It has been

doing this very successfully over the past few years, and most residents have a post office quite close to

where they live.

Equally more challenging is to anticipate the needs of new areas that are witnessed rapid development, as

the UAE continues to build new projects and new communities. Emirates Post is constantly reviewing its

growth plans, by taking into consideration upcoming developments. This involves finding the right location

and negotiating for the right rent.

Alongside the plans of expanding the postal network, Emirates Post is engaged in adopting cutting edge

technology to upgrade services and enhance efficiencies. Advanced technology allows it to have a real time

link with its partners or service providers.

In the field of remittances, Emirates Post has introduced a new low-fee service in collaboration with

Universal Postal Union. The parcel services enable thousands of expatriates send gifts and essential items to

their families back home.

11


Emirates Post has drawn up a plan to add new service providers to the postal network. For example,

flydubai, the new budget airline from Dubai, is offering ticket booking and other services, from post offices.

At the pace the UAE is growing, Emirates Post has huge potential to expand the network as well as keep

pace with technological advances to enrich the customer experience further.

Now the challenge for Emirates Post is to raise the bar, and not rest on its laurels.

12


1 | Letter Post

This service enables individuals and

companies to send and receive letters

sent from a post office to another

post office inside and outside the UAE

These letters maybe of personal, legal or

business nature.

Through this service it is possible to send

original documents which can not be

sent through fax or otherwise.

The letter service is the largest service

network worldwide and covers most

of the countries and other countries

which lack developed communication

networks. The price for this service is

nominal compared to other means of

communications.

2 | Parcels

One of the basic services offered by the

post offices through which bulky and

heavy weight items can be sent and

received.

This service is available inside and outside

UAE in both normal and insured types.

Parcels are transported by air or surface

air lefted.

The maximum limits of parcels weight

vary depending on the destination.

3 | Registered Post

This service offers convenience and peace

of mind to the customers when sending

original and important documents

(personal or business related) the items

sent by registered post shall be given a

unique digital code facilitates tracking and

inquiring. The addressee shall sign as a

confirmation of receipt.

The service is available against an extra fee

of AED 4 for local letters and AED 6 for

international letter.

Consumer Services

4 | Insured Mail Services

This service covers the loss, total or partial

damage of the postal items (letters and

parcels) which maybe sustained by the

insured items.

The insurance cover shall be shall be

according to the declared value of the

sent items.

The service is available to more than 175

countries worldwide.

5 | Express Mail Service

Express Mail Service (Mumtaz) is a speedy

and accurate service through which

postal items can be delivered in record

time. Users of this service can use a free

and special tracking system to inquire

about and track their postal items. This

service includes notification of delivery

and free insurance on the postal item.

The maximum weight limits of the

sent postal item range between 10 to

30 Kgs for each item depending on the

destination.

The service is available locally and

internationally to 108 countries.

6 | Money Orders

One of the unique financial services

offered by Emirates Post through which

cash money can be transferred locally and

to 18 countries worldwide. This service is

offered at competitive rate and enables

free inquiry on the money order. The

external money order shall be in USD at a

fixed exchange rate AED 3.683= USD 1

The service is available to the following

countries:

Algeria, Bangladesh, Egypt, India, Jordan,

Kuwait, Maldivies, Morocco, Pakistan,

Qatar, Srilanka, Sudan, Syria, Thailand,

Tunisia, Turkey, and Yemen.

7 | Western Union

In keeping with Emirates Post policy

to provide varied and unique services,

it cooperated with Western Union to

provide a speedy world class money

transfer service that is accurate, easy and

trustworthy. Western Union international

network includes 150,000 agents in 196

countries worldwide.

8 | Private Post Office Boxes

The individuals and companies can

have their own private mailing address

by subscription in the private post box

service which is available in all post offices,

boxes shelters, commercial buildings and

postal agencies in the UAE. The service

enable the receipt of mail items in a

manner that is more quick and safe.

9 | Public Post Office Boxes

Visitors and others who don’t have mail

addresses in the UAE may use public

post boxes, the innovative service from

Emirates Post which provides mailing

address for them.

The idea of the public post box is

centered around providing a special post

box number in each post office so that

people can use it as their mailing address

against nominal fees.

10 | Air Arabia

Amongst the unique services provided

by Emirates Post in cooperation with Air

Arabia, customers of Emirates Post can

book their tickets on Air Arabia at any of

Emirates Post offices across UAE.

11 | e-Dirham Card

The e-dirham card service is provided

at the post offices and enables Emirates

Post customers to buy and recharge the

electronic dirham cards. This services

rendered in cooperation between

Emirates Post and the Ministry of Finance

and Industry.


Consumer Services

12 | Union National Bank Services

Emirates Post customers can avail of full

banking services from Union National

Bank in light of the distinguished

cooperation between Emirates Post

and Union National Bank. The banking

services maybe obtained through the

service outlets or the electronic banking

service machines available in the post

offices throughout UAE.

13 | International Driver’s License

Issuing Service

Within the frame of cooperation with

UAE Automobiles and tourism club,

Emirates Post customers can obtain

international driving license against

an exclusive fees of Dhs. 140 at any of

Emirates Post offices across the UAE.

14 | Direct to Door

In cooperation with specialized local

courier companies in the Indian

Subcontinent, Emirates Post guarantees

speedy delivery of parcels and documents

sent to India, Pakistan, Srilanka, Nepal and

Bangladesh. These companies deliver such

parcels and documents to the consignees

in these countries with a maximum

period of ten days from the date of

deposting thereof at any Emirates Post

office, postal agencies and Empost.

15 | Additional Services

a. Mail Advance Notice (Eshaar):

Mail advanced notice-, which is one of

the high quality, and developed electronic

services rendered by Emirates Post-

offers an electronic system to notify the

customer through his e-mail and SMS

about the arrival of registered mail items

or post parcels or insured letters and other

services, thereby he will be relieved from

frequent visits to the post office, and the

customer may request delivery of such

items to his place against nominal fees.

14

b. Mail Inquiry service:

In case of delay or loss of registered

outgoing or incoming mail items, the

sender or consignee may submit an

enquiry on the status of registered item

against a nominal fee within one year

from the date of deposting the item.

16 | Purchasable Items

a. Parcel Boxes:

Emirates Post customers can buy heavy

duty carton boxes in different sizes at

nominal prices. Such cartons are specially

and carefully designed to protect

the bulky and fragile contents during

transportation, so that the contents

will reach the consignee in the same

condition as it was deposited with the

post office.

b. Registered Item Envelopes:

Envelopes designed to protect the

registered letters and documents. These

envelopes are available in three suitable

sizes and are sold at nominal prices.

c. Aerogramme:

It is a letter of one page, foldable

and can be sticked to form a postal

envelope ready to be mailed. Cost of

the aerogramme is two dirhams to any

country worldwide. No contents may be

enclosed inside the letter.


1 | Postage Paid

The companies willing to imprint “Postage

Paid” on all of their correspondence may

sign a contract with Emirates Post to

avail of this facility. These companies as

well can also enjoy attractive discount

depending on the number of monthly

letters sent by the company locally and

internationally.

2 | Business Reply

By subscribing to the Business Reply

service against fees of Dhs. 500 a company

can get reply from its customers who will

be relieved from paying postage fees since

the company will enclose postage paid

envelopes in the correspondence with its

customers. The company shall pay against

the replies at 50 fils for each local letter

and Dhs.1.25 for each letter incoming

from abroad. This service is used with

more than 90 countries.

3 | Sealing Permit

Subscribers of Postage Paid service can

seal their letters according to a special

permit from Emirates Post for Dhs. 200

per annum. This service enables the

subscribers to maintain confidentiality of

the sent materials.

4 | Franking Machines

By using the franking machines, the

companies licensed by Emirates Post

will be able to stamp the postage value

automatically on their letters without the

need to visit the post office.

5 | Postal Proxy

The Postal Proxy service enables the post

box subscriber to authorize any person to

receive the registered incoming mail items

and parcels to his postal address against a

subscription fee of Dhs. 50 for individuals

and Dhs. 100 for companies.

Support Services

6 | Pick up and Delivery Service

Among the corporate solutions rendered

by Emirates Post, the companies and

business entities can subcribe in mail pick

up and delivery service from and to their

head headquarters through Empost

(a subsidary of Emirates Post). Through

this service, Empost representative

undertakes the pick up and delivery of

mail as per a time schedule agreed upon

with the company.

7 | Private Post Office Boxes -

Companies

Private P.O. Boxes for companies are

spread everywhere throughout the UAE.

Due to their large size, the companies can

receive more mail items at each visit to

the P.O. Box. The companies will have the

option to rent a P.O. Box at the nearest

office location or the housing complex.

8 | Post Boxes in Commercial

Buildings

Emirates Post is ready to install private

post boxes in the commercial buildings

upon request by the building owner.

These boxes may be rented by tenants in

the commercial building whether they

are individuals or companies. Skilled and

specialized employees of Emirates Post

will oversee distribution of mail items

sent to the post box numbers in the

commercial buildings.

9 | Private Mail Bags

Private mailbags guarantee easy and

quick delivery of post items sent to

Emirates Post customers who receive

large quantities of post that exceed the

capacity of their private post boxes.

Rental fee of mailbag is Dhs. 1000 year.

10 | Express Mail Service

Express Mail Service guarantees speedy

delivery of post items to the location of

the addressee.

The service is available locally and

internationally to more than 85 countries.

Express Mail Service provides instant

tracking system to know the status of

mail item.

11 | Tejari Box

In order to improve the postal services

and meet customers needs and

expectations, Emirates Post invented Tijari

Box which is aimed at customers who

have several trade licenses.

Through this service, customers will be

able to rent one post box for all their

trade licenses in the same emirate.

Subscription fee for Tijari Box is Dhs500

every year for each license.

12 | Parcel on Account

By signing the service contract with

Emirates Post, the interested companies

may benefit from post- payment of parcel

monthly accounting


13 | Marketing Solutions

In keeping with its policy to support

the business community in the UAE,

Emirates Post invented several techniques

by using the postal channels as unique

marketing and promotion inventions to

increase the exposure of the companies

and businesses in a distinguished and

innovated manner.

a. Stamp Imprint Advertising:

For Dhs. 50,000 a special stamp shall

be designed at the company’s cost,

bearing the company’s logo or a message

promoting the company’s services using

the stamps fixed to stamp cancellation

machines. Emirates Post, according to

this arrangement, shall imprint the logo

or the message for three months daily on

the outgoing mail destined locally and

internationally.

b. Advertising by Post (Unaddressed

mail):

The companies and businesses can reach

a large segment of individuals and other

businesses through distribution of leaflets

and advertisements in the private post

boxes.

c. Advertising through Stamps:

This service provides an innovative

channel for private and government

sectors to commemorate a special

occasion or important events. This service

takes the form of an advertising stamp

which promotes the theme of the stamp

and delivers a specific message through

special stamps issued by Emirates Post.

d. Advertising in Stamp Booklet:

The stamp booklet is an attractively

designed booklet that contains a number

of commemorative or definitive stamps.

This service is provided exclusively by

Emirates Post where an advertising space

shall be dedicated on the booklet cover

enabling the interested companies to

advertise their products and services in a

distinguished and unique space.

Support Services

16


Emirates Post’s Achievements

New Post Offices opened in 2009

A number of post offices were opened across the country during 2009, as Emirates Post continued its

strategy of taking the postal services to all parts of the UAE. The new post offices were designed along

modern lines, with all advanced IT infrastructure and customer-friendly amenities. The following post

offices were inaugurated during 2009:

Al Mizhar Post Office, Dubai

Naif Post Office, Dubai

Arabian Center Post office, Dubai

DIFC Post Office, Dubai

Civic Centre Post office, Al Ain

Al Kharran, RAK

Falaj Al Mualla, UAQ

Khorfakkan Post Office, Khorfakan

Al Menei Post office, Kalba

17


Agreement with the Dubai

Quality Group

Emirates Post has joined Dubai Quality

Group as an Investor Partner. The

partnership aimed at reinforcing the

quality of services provided by the post

and enabling it to implement initiatives

and strategic plans in order to expand its

work areas and miscellaneous services

offered through its network of over 100

post offices.

Agreement with Fly Dubai

Flydubai, Dubai’s first low cost airline, has

made booking and paying for flights even

easier with ticketing services available

through the Emirates Post Office network

across the UAE. Post offices across the

UAE will act as flydubai selling agents,

offering booking facilities, accepting

payment for reservations made on-

line and making or changing booking

preferences.

Memorandum of Understanding

with the Higher Colleges of

Technology

Higher Colleges of Technology

and Emirates Post have signed a

Memorandum of Understanding to

work together in exploring opportunities

for the UAE nationals to develop skills

and careers in the Postal Service Sector.

According to the signed agreement, HCT

will train students through the work

readiness program to become qualified

for employment in postal services. They

will join a highly professional workforce

trained to carry out the future vision of

Emirates Post of transforming current

postal offices into multi dimensional

service centres.

Memorandum of Understanding

with the RTA

People can now buy the new electronic

toll cards “Salik” at post offices, following

an agreement between Emirates Post and

RTA. There is a real time link between

Emirates post and RTA to make the

system efficient.

Emirates Post in International

Events: Participation in China

Stamp Exhibition 2009

Emirates Post booth showcased the best

of stamps issued by the UAE since the

last 100 years. Along with Emirates Post,

the Emirates Philatelic Association also

took part in the show as well as in the

competition. The stamps of United Arab

Emirates generated strong interest from

visitors and stamp collectors at the World

Stamp Exhibition held Luoyang City in

China Starting from 10 until16 April 2009,

as more than 110 countries competed for

attention at the eight-day global event. The

annual show, held under the aegis of the

Federation of International Philately (FIP)

and dubbed as “the Olympics of Philately”

attracted more than 750,000 visitors.

Local Exhibitions: Second Arab

Stamp Exhibition, Dubai

Emirates Post and Emirates Philatelic

Association organized the 2nd Arab

Stamp Exhibition in Dubai at Wafi Centre,

Dubai, from March 5 to 9, 2009. HH

Majid Bin Mohammed Al Maktoum,

Chairman of Dubai Art and Culture

Authority inaugurated the exhibition in

the presence of senior officials in the UAE.

The exhibition had postal corporations

from Bahrain, Oman, Qatar, Saudi Arabia,

Kuwait, Iraq, Algeria, Egypt, Morocco,

Yemen, Palestine, Sudan, Djibouti and

the UAE, took part in this major event

in the world of philately. The prizes and

certificates to the participants in the

2nd Arab Stamp Exhibition were given

at the Culture and Science Association

as per the guidelines and regulations of

the Federation International de Philatelie

(FIP) and Federation of Inter Asia Philately

(FIAP).

Arabian Centre Exhibition

Emirates Post inaugurated the Stamp

Exhibition that was held on August 19

2009 in the Arabian Centre, Dubai. The

Exhibition was organized in collaboration

with The Emirates Philatelic Association

(EPA). It comes as part of Emirates post

celebration of the centenary of the UAE’s

postal service. The exhibition aimed at

promoting the philatelic association and

try to urge young people to explore the

interesting hobby.

Abu Dhabi Stamp Exhibition

Emirates Post inaugurated the Abu Dhabi

Stamp Exhibition in collaboration with

The Emirates Philatelic Association (EPA).

The Exhibition was held in Al Wahda

Shopping Mall, Abu Dhabi from 16 – 21

December 2009. It comes as part of the

UAE’s celebration of the 38th National Day.

Agreements


Program of Stamp Issues 2009

No. Name of the Issue Issue Date Brief about the issue

1 2nd Arab stamp Exhibition-

UAE 2009

05/03/2009 Emirates Post issued special stamps to mark the

hosting of the 2nd Arab Stamp Exhibition in Dubai.

The stamps depicted the logo of the exhibition

featuring the Arabic letter ‘Ain’, the first letter of the

word ‘Arab’, which is considered to be a key element in

Arabic Calligraphy.

2 The Emirates Center for

Strategic Studies and Research

26/03/2009 A special set of stamps was issued to mark the 15th

anniversary of the Emirates Center for Strategic Studies

and Research (ECSSR), in denominations of 1, 2 and 4

dirhams and 150 fils.

3 7th Set of Definitive Stamps

United Arab Emirates

2/04/2009 Emirates Post has issued the 7th set of definitive

postage stamps of the United Arab Emirates. The set

consists of seven denominations (25 Fils, 1 AED,

150 Fils, 2 AED, 10 AED, 20 AED, 50 AED) with different

background colours. The design depicts the word

“Emirates” in Arabic in the shape of a falcon.

4 Poet Rashid Bin Tanaf 30/04/2009 Emirates Post issued commemorative on

denominations 1 AED and 4 AED along with souvenir

sheet to recognize the contribution of the Emirati poet,

Rashid Bin Tanaf, who was a pioneer in spreading the

culture and literature of the UAE.

5 50th Anniversary of the

Discovery of Umm An Nar

Culture

28/06/2009 Commemorative stamps to mark the 50th anniversary

of the discovery of the Umm an-Nar Civilization, the

first archeological site excavated in the UAE, in 1959

were issued by Emirates Post on 28th June. The Umm

an-Nar site houses quite a large settlement and a

cemetry dating back to around 2600 – 2300 BC.

The stamps were issued in association with the

Abu Dhabi Authority for Culture and Heritage in

denominations of AED 1, AED 1.50 and AED 4.

Philatelic


Program of Stamp Issues 2009

No. Name of the Issue Issue Date Brief about the issue

6 Capital of Arab Culture-Al

Quds 2009

03/08/2009 Emirates Post issued a set of memorial postal stamps

to mark Jerusalem ‹Al Quds› as a capital of Arab

Culture 2009. The move followed the resolution taken

at the 18th meeting by the Arab Permanent Postal

Committee at the Arab League head office. The stamps

sought to implant Al Quds in the hearts of the UAE,

Arab and Islamic peoples

7 100 years of Postal Services 19/08/2009 Emirates Post issued special stamps to celebrate 100

years of postal postal services in the UAE. The stamps

highlighted the major milestone in the development

of Emirates Post, and all the key decrees that led to its

expansion, growth and global position.

8 38th National Day 02/12/2009 Emirates Post issued a special commemorative stamp

in AED 1 denomination to mark the 38th National

Day, in collaboration with the Ministry of Youth and

Culture.

9 FIFA Club World Cup-UAE

2009

December Emirates Post issued special stamps to mark the

hosting of the FIFA Club World Cup which was played

in Abu Dhabi from December 9 to 19, 2009.

The special commemorative stamps, were issued in a

denomination of AED 1.

The United Arab Emirates hosted the FIFA Club World

Cup 2009. It is one of the most important football

tournaments in the world. It was a special event to

watch, as some of the strongest clubs in the world

competed.

Philatelic


Corporate Social Responsibility

Events Participation Details

Anti-Smoking Campaign to

mark International Day for

Eliminating Smoking

As part of Emirates Post’s corporate social responsibility, and to

coincide with the International Day for Elimination of Smoking

observed each year on 31 May, Emirates Post joined hand with

the Ministry of health, Union Health Center Clinic and Health

for Healthcare consultancy to host an Anti-Smoking Campaign

to measure the carbon dioxide level among the staff of Emirates

Post and the public at Deira Main Post Office. In addition, the

campaign sought to raise awareness through distribution of

information leaflets through post boxes countrywide.

Rashid Summer Camp As part of its social responsibilities and community activities,

Emirates Post sponsored a summer program for the participants of

Rashid Summer Camp.

Balrumaitha Club In support for its social responsibilities and community activities,

Emirates Post sponsored a summer program for members of

Balrumaitha Club.

Participation in “Healthy Heart”

campaign

In coordination with the Health Education Department – Ministry

of Health, Emirates Post hosted the “Healthy Heart” campaign to

conduct medical tests, such as measurement of body mass index,

blood pressure, sugar and cholesterol levels, among the staff of

Emirates Post and the public in Deira Main Post Office

Campaign to rationalize

consumption of electricity and

water

Emirates Post, in coordination with Dubai Electricity and Water

Authority, launched an awareness campaign to rationalize

consumption of electricity and water.

Educational campaign on H1N1 Emirates Post, in coordination with Health Education Department,

Ministry of Health, hosted an “H1N1” awareness campaign team.

The campaign was aiming at prevention and elimination of the

disease.

Celebrating 38th National Day To coincide with the UAE celebrations of the National Day,

Emirates Post organized a series of programs on this occasion.


Post Offices

1st Postal Zone - Abu Dhabi

No. Office Telephone Fax P.O.Box No.

1 Abu Dhabi Central Post Office 02 6107255 02 6216712 7000

2 Hamdan Post Office 02 6794543 02 6794583 7000

3 Albateen Post Office 02 6657118 02 6656803 7000

4 Khalidiya Post Office 02 6811195 02 6811806 7000

5 Alnadi Sayahi Post Office 02 6747888 02 6747406 7000

6 Al-Falah Post Office 02 6424565 02 6424717 7000

7 Abu Dhabi Air Port Post Office 02 5755492 02 5755495 7000

8 Dalma Post Office 02 8781414 02 8781415 7000

9 Alruwais Post Office 02 8774491 02 8776621 7000

10 Madinat Zayed Post Office 02 8846988 02 8846984 7000

11 Das Island Post Office 02 6063491 02 8732116 7000

12 Mussafah Post Office 02 5554554 02 5554558 7000

13 Bani Yas Post Office 02 5833263 02 5833529 7000

14 Mussafah Shabiya Post Office 02 5522367 02 5525228 7000

15 Tam Zayed Town 02 8945415 02 8846975 7000

16 Exhibition Gand Post Office 02 4490416 02 4490631 7000

17 Sila – Tam Center Post Office 02 8945637 02 8945626 7000

18 Ghayathe Post Office 02 8945679 02 8742284 7000

19 Liwa Post Office 02 8822048 02 8822047 7000

20 Chambre Of Commerce And Industry Post Office 02 6177298 - 7000

21 Sheikh Khalifa Medical City Post Office 02 6340565 02 6324429 7000

22 Yas Island Post Office 050 3200147 - 7000

23 Al Rahba Post Office 02 5637566 02 5637622 7000

24 Marina 26819120 26819120 7000


Post Offices

2nd Postal Zone - Dubai


1 Dubai Central Post Office 04 3071405 04 3364747 111311

2 Jabal Ali Post Office 04 8816989 04 8871403 18000

3 Al Quoz 04 3388482 04 3390573 38385

4 Jumeirah Post Office 04 3442706 04 3421021 72800

5 Satwa Post Office 04 3440364 04 3421704 24401

6 Trade Center Dubai Post Office 04 3313306 04 3310545 9553

7 Al Khor Post Office 04 2221952 04 2273656 111311

8 Althanawiya Post Office 04 2233656 04 2231648 41222

9 Riqa Post Office 04 2958976 04 2940706 63999

10 Abuhail Post Office 04 2694301 04 2650014 21555

11 Twar Post Office 04 2612687 04 2635165 56808

12 Al Qussais Post Office 04 2613307 04 2611943 47888

13 Al Ramoul Post Office 04 2862782 04 2852060 36600

14 Dnata Post Office 04 2955343 04 2945068 22662

15 Al Ras Post Office 04 2251298 04 2250890 64888

16 Alrashidiya Post Office 04 2851655 04 2854066 77999

17 Masfoot Post Office 06 8523662 06 8521959 12430

18 Al Musalla Post Office 04 3596699 04 3590858 46777

19 Dubai Airport Post Office 04 2164994 04 2200370 36300

20 Hor Al Anz Post Office 04 2629334 04 2694849 80080

21 Diera Post Office 04 2031429 04 2031252 88878

22 Free Zone Post Office 04 2996130 04 2996595 54444

23 Cargo Village 04 2865151 04 2831912 293200

24 Exhibitions Centre Post Office 04 3318399 04 3314271 9777

25 Al Shatee 43449317 04 3449327 333363

26 Alawir Post Office 04 3201447 04 3201449 294449

27 International City Post Office 04 3687162 04 3687161 299999

28 Al Barsha Post Office 04 3235788 04 3235763 450450

29 Silicon Oasis Post Office 04 5015400 04 5015414 341444

30 Dubai Media City Post Office 04 3751610 04 3493696 500010

31 Al Khawaneej 04 2845029 04 2845028 442244

32 Al Mizhar 04 2845218 04 2845217 444001

33 Naif 04 2942966 04 2942759 377777

34 Al Munai 04 8525052 04 8525089 90009

35 Difc 04 3700243 04 3700242 506850



1 Sharjah Central Post Office 06 5722219 06 5079161 32223

2 Cornish Post Office 06 5682427 06 5682882 130130

3 Al Wahdah Post Office 06 5551655 06 5531535 23823

4 Al Khan Post Office 06 5284876 06 5280554 39300

5 Alghuiar Post Office 06 5614040 06 5615515 95559

6 Sanaeyah – Sharjah Post Office 06 5338666 06 5323211 37700

7 6th Industrial Post Office 06 5440665 06 5440655 150150

8 Sharjah Economic Dept. Post Office 06 5122230 06 5282814 -

9 Dhaid Post Office 06 8822428 06 8828058 14000

10 Manamah Post Office 06 8827397 06 8827768 11944

11 Alhamriyah Post Office 06 5253343 06 5253414 7730

12 Al Medam Post Office 06 8861177 06 8861188 48048

13 M`Waileh Post Office 06 5352657 06 5352376 -

14 Sharjah Exspo Post Office 06 5770237 06 5771982 -

15 Economic Dept. Senayiah Branch - - -

16 University City 06 5589130 06 5589045 -

17 Ajman Central Post Office 06 7422257 06 7422180 6263

18 Sanaeyah – Ajman Post Office 06 7437712 06 7434121 9400

19 Ajman Free Zone Post Office 06 7456610 06 7456611 -

20 Umm Al Qiwain Centeral Post Office 06 7657001 06 7657001 660

21 Seneayah-Umm Al Quwain 06 7646002 06 7646102 7321

22 Al Souk Umm Al Quwain Post Office 06 7650880 06 7640180 5200

23 Umm Al Quwain Economic Dept. Post Office - 06 7651600 -

24 Falaj Al Moalla Post Office 06 8811669 - -

25 Alhamriyah Free Zone Post Office 06 5261001 06 5260652 -

3rd Postal Zone - Sharjah, Ajman, Umm Al Qiwain

24

Post Offices



1 Ras Al Khaimah 07 2333517 07 2337955 1900

2 Al Nakhil 07 2284469 07 2272021 11990

3 Al Rams 07 2662440 07 2662215 9123

4 Chaum 07 2666973 07 2666481 7355

5 Al Jazira Al Hamraa 07 2445651 07 2447122 6300

6 Al Karan 07 2443334 07 2443565 15999

7 Al Uraibi 07 2276100 07 2286100 12393

8 Rak Free Zone 07 2280411 07 2280477 -

9 Al Fujairah 09 2227437 09 2229011 2222

10 Massafi 09 2564273 09 2563088 10950

11 Al Ghorfa 09 2222879 09 2242043 5219

12 Dibba Al Fujairah 09 2444365 09 2442365 14034

13 Khorfakan 09 2372023 09 2372024 19000

14 Dba Al Hosn 09 2431222 09 2431122 12281

15 Kalbaa 09 2777226 09 2776515 11135

16 Souq Fujairah 09/2227422 - -


1 Al Ain Central Post Office 03 7555222 03 7550808 66666

2 Al Ain Industrial Post Office 03 7212645 03 7221822 66666

3 UAE University Post Office 03 7555828 03 7555828 66666

4 Al Yahar Post Office 03 7814614 03 7814614 66666

5 Al Hayer Post Office 03 7321140 03 7321110 66666

6 Al Wagan Post Office 03 7351151 03 7352251 66666

7 Sweihan Post Office 03 7347167 03 7347425 66666

8 Al Heley Post Office 03 7628989 03 7625151 66666

9 Civic Center 03 7639225 - 66666

10 Al Maqam 37085309 - 66666

5th Postal Zone - Al Ain

4th Postal Zone - Ras Al Khaimah & Fujairah

Post Offices

| EMPOST 200927

Empost is a subsidiary of the Emirates Post Holding Group and was established in May 1997 with the aim of

fulfilling all courier and transportation needs for express delivery across the United Arab Emirates.

Since established, Empost has been recognized as a leading provider of customized, efficient and reliable

Domestic and International Express Courier Services. It has expanded from a local courier company into a

world class integrated total delivery solutions provider, including cargo & logistics solutions.

Empost efficiently operates through a fleet of over 600 vehicles and a team of over 1,000 specialized staff

members across the UAE. One of the company’s constant quests is to enhance customer satisfaction and

improve the quality of service. From simple document deliveries to major cargo shipments, Empost has

what it takes to be one of the region’s best total delivery solution providers and has become evident when

Empost was awarded the ISO 9001:2000 certification for Quality Management Systems (QMS) in the

category of express courier and logistics services.

Introduction

| EMPOST 2009

OUR VISION

“To be an industry leading organization in the region with a global reach”

OUR MISSION

“To provide comprehensive solutions in express courier, cargo & logistics through high quality, latest

technology and professional standards those satisfy the needs of our customers”.

OUR VALUES

Customer Comes First:

We focus on customer satisfaction in providing services that cater to the multiple needs and requirements

of customers.

Trust & Commitment

We aim at winning the trust of our customers and partners while keeping our promises and delivering on

our commitments.

Transparency

We will adhere to all procedures and ensure that information on our products is delivered in a simple and

clear manner through different channels.

Time Is Precious

We understand the value of time. This is why we have set a specific period of time for all our courier

services as well as in addressing our customers’ requirements through our highly efficient customer service.

Quality & Excellence

We offer high quality and service excellence as we deliver solutions based on global and international

standards

Innovation

Innovation is the key to our success in satisfying our customers’ expectations and offering innovative

products and comprehensive solutions.

Collaboration & Partnership

We strive to cater to the needs of the different market segments we serve through our strategic

partnerships that contribute in developing better services

Vision & Mission

28

| EMPOST 200929

Services

1- Courier Services:

Domestic Express Courier Services

- Couriers Service

- Priority

- Ezi Mail

- Mail Room Management

- Government Services

- Pre-Paid “Tawseel” Service

International Express Courier Services

- Express Documents

- Express Non-Documents

The International Express Courier Service covers more than 200 worldwide destinations covering Middle

East, Far East regions, Indian Subcontinent, Europe, Africa and Northern Part of America.

2- Cargo & Logistics Services:

3- E-Services

| EMPOST 2009

Achievements & CSR

1- Administrational Support for Indian Diplomatic Mission (IPAVSC)

Admin Support for Indian Passports and Visa Service was launched in February 2009.

2- Express Courier Services

Empost had new tie-ups with strategic partners during the year 2009 for providing the express courier

service achieving an overall total of (209) clients benefiting from the express courier packages, as for

instance: “Judicial Department”.

3- Ezi Mail Services

49 new customers signed “Ezi Mail” contract with Empost during 2009 and by end of 2009 total count

for Ezi Mail contracts reached 577 clients from different business sectors, some of which are:

1- Abu Dhabi Municipality

2- UAE University

3- Higher College of Tecnology

4- National Bank of AUH

5- Al Rahba Hosptial

6- National Bank of Fujairah

7- Majid Al Futtaim Group

8- Institute of Applied Technology

Corporate Social Responsibility

During 2009, Empost has participated in the below activities reflecting its responsibility towards the society

in different aspects; social, sports and education:

1- “Help Gaza” Campaign – January 2009

2- International Run Day – February 2009

3- The Entrepreneur project 2009 at Al Ain Men’s College – December 2009

30

| EMPOST 200931

Statistics

Volume of Transactions per service during 2009

Serial Type of Service Volume of Transaction

1 Domestic Courier Service 694,508

2 International Courier Service 20,994

3 Government Services:

Jawaz 2,497,061

Ameel 80,560

Tawseel 42,330

Health Pack 514,227

4 Banking Operations 377,832

5 IPAVSC (Indian Consulate Project) 46,078

Total 4,273,590

Fleet Capacity

Type of Service Volume of Transaction

Number of Owned Vehicles (Motor Bikes & Cars) = 500

Number of Leased Vehicles = 119

Total Fleet Capacity = 619

| EMPOST 2009

Branches

HQ & Operational Branches IPAVSC – Indian Consulate Project Centers

1 Head office, Garhoud, Dubai 1 Ajman - Indian Association

2 Al-Ramoul office, Dubai 2 Dubai - Deira - Kerala Muslim Cultural Centre (KMCC)

3 Cargo & Logistics office – Free Zone 3 Dubai - Deira - Al Owais Building

4 EMX International office – Free Zone 4 Dubai - Karama - Post Office

5 Zayed City branch – Abu Dhabi 5 Dubai - Karama - Star Building

6 Baniyas branch – Abu Dhabi 6 Kalba - Indian Association

7 Al Ain branch 7 Sharjah - Empost

8 Yarmouk branch - Sharjah 8 Sharjah - Indian Association

9 Ajman (New branch) 9 Fujairah - Indian Association

10 Al-Dhaid branch 10 RAK - Indian Association

11 Um Al-Qiwain branch 11 RAK - Empost

12 Nakheel branch – Ras Al-Khaimah 12 Umm Ul Quwain - Empost

13 Fujairah branch 13 Khorfakkan - Indian Association

14 Khorfakan branch 14 Abu Dhabi - Empost

15 Al Ain - Indian Association

Empost Call Centre 600 56 5555 - IPAVSC Call Centre 600 52 2229 - [email protected]

32 31

| EMPOST 2009

| Wallstreet 2009

Wall Street Exchange Centre LLC, was established in Dubai in 1982. The company was amongst the first

companies appearing in the field of money exchange services in the UAE. During 2005 in the context

of Emirates Post strategy aiming at expansion in financial services, Emirates Post acquired 60% of the

company shares.

Wall Street comprises of a group of companies as follows:

Wall Street Exchange Center L.L .C – UAE

Wall Street Forex London Limited - UK

Wall Street Exchange Center – Hong Kong

Instant Cash Worldwide Limited – UK

Instant Cash – Dubai Airport Free Zone

Wall Street Exchange Center maintains strong relationships with hundreds of banks and financial

companies worldwide, also it owns a trading floor dedicated for buying and selling the foreign currencies

and equipped with state-of - the-art systems. The group is keen to comply with the regulations of UAE

Central Bank concerning money laundering.

Introduction

34

| Wallstreet 200935

Services

Services

services/ Collection of Air Arabia ticket fees

Local and international presence:

- Local presence

Total Umm Al-Qiwain Fujairah Sharjah Dubai Al-Ain Abu Dhabi Emirate/City

27 1 1 4 16 2 3Number of

branches

- International presence

Total Hong Kong United Kingdom Country

12 9 3 Number of branches

| Wallstreet 2009

Facts & figures

Statistical data on Wall Street services during 2009

Key services:

Name of service (Descriotion) % of Change compared with 2008

Selling & buying of foreign currency + 10%

Telegraphic (Telex) transfers + 44%

Bank drafts + 3%

Instant cash + 12.5%

Western Union + 20%

Administrative figures:

Desctiption Number (2009)

Number of branches locally 27

Number of branches abroad 12

36

| Wallstreet 200937

Statistics on the correspondent banks in 2009 (total:129)

CountryNumber of

banks

Australia 1

Austria 2

Bangladesh 22

Canada 1

China 2

Egypt 1

Germany 1

India 20

Indonesia 2

Japan 2

Jordan 2

Kenya 1

Saudi Arabia 2

UAE (local banks and exchange companies) 20

Morocco 1

Nepal 8

New Zealand 1

Pakistan 5

Philippines 11

Qatar 1

Singapore 4

South Africa 1

Sri Lanka 7

Switzerland 0

Syria 2

Thailand 1

United Kingdom 4

United States 3

Djibouti 1

| Electronic Documents Centre LLC 2009


Introduction

The Electronic Documents Center was established in 2002 as the first joint venture company of its kind

between the public sector “Emirates Post Holding Group” and the private sector “ABBA Electronics” in

the Gulf and Middle East regions. EDC specializes in processing and preparation of the postal items and

cards printing in order to reflect the concept and quality of the postal services through setting high quality

standards and provision of world-class services.

The Center benefits from the strengths of Emirates Post Holding Group in its capacity as the national

provider of postal services in the UAE, having extensive experience in the field of postal services. Thus EDC

will enjoy high level practical and operational experience in a safe and secure electronic environment.

On the other hand, ABBA Electronics company is considered as one of the leading players in the field of

mail processing and integrated solutions for smart cards.

Today, EDC is regarded as the first of its kind in the region specializes in providing integrated services in the

fields of outsourcing data printing such as invoices, account statements, packaging and distribution the

same ,printing and identification of the smart cards and delivery of the same to the customers.

- EDC provides its services mainly to the following sectors:

Financial sector

Telecommunication sector

Health sector

Services sector

Public and private sectors

39


Services & CSR

All services of EDC are offered electronically except the services that require human

intervention (stationery management and delivery)

The presence of highly qualified designers to create and design the requirements of customers such as

account statements, invoices and other documents.

Management of corporate stationery such as letterheads and envelopes with the logo in a cost-effective

manner through procurement and storage, in addition to the optimal use of stationery for printing data

such as account statements etc. for the customers.

Print miscellaneous data and personal documents at high speed with the possibility of the introduction

of dynamic images to existing data before printing.

Printing identification data on the financial cards (credit cards) and non-financial cards (such as customer

loyalty cards insurance cards, employee identification cards, etc. ..) and automatically stick and laminate

such cards.

Secure automated packaging and smart insertion systems for packaging with additional pamphlets for

various purposes such as marketing.

Ensure the possibility of delivery- after printing and packaging- the next day within the scope of Emirates

Post network.

40


Local and international presence:

- EDC provides its services to the customers in UAE and abroad

- EDC conducts its business through two branches in the UAE: the main branch in Dubai and

Abu Dhabi branch

- EDC is considering the establishment of branches abroad.

Social responsibility of EDC:

- Recycling the used stationary in an initiative aims at protecting the environment

- Sponsoring different charity campaigns (Zakat fund, “Save Gaza” campaign)


Achievements & Future Plans

Achievements:

- Implementation of a contract with the Roads and Transport Authority (RTA) for the project (RTA

services standard card)

- Implementation of the electronic financial system “Oracle Financial System”

- Achieved 6% per cent increase in the actual operating revenues over the targeted revenues

- The net profits rose by 48% over the targeted profits

Future plans:

- For 2010, EDC has targeted a growth of 9% in revenues (excluding RTA project) (Growth rate of 30%

compared with the revenues of 2008).

- When integrating all the figures (including RTA project), there will be a decrease in the revenues of 2010

compared with 2009 by 29%, i.e a growth rate of 10% compared with the revenues of 2008.

Note:

There is a decrease in the revenues of RTA project since the remaining revenues of the project for 2010

represent only 15% of the project value which is also the the final targeted value for completion of the

project.

- The center shall maintain positive cash flows

42


Growth of the offered services:

Cards CenterPrinting Center

YearPacking Printing

1,682,262 78,000,000.00 159,340,659.34 2008

2,173,548 97,000,000.00 232,000,000.00 2009

Growth in the number of branches:

The main branch was established in Dubai in the year 2002

The second branch was established in Abu Dhabi in the year 2005

Growth in the number of employees:

Number of employees Year

141 2008

164 2009

Statistics