3 WAYSFragmented Clinical CommunicationIs Compromising Patient Care

Technology has given clinicians powerful tools such as desktop computers, mobile devices and electronic health records (EHRs). While these advances have closed many communication gaps, they have ushered in a whole new set of challenges for clinicians and their patients.

1

35mins.

24mins.

19mins.

13mins.

per day could be saved

conducting patient care5

per day could be saved communicating or consulting

with colleagues5

per day could be saved

completing documentation5

per day could be saved

prescribing and/or administering medications5

Total time wasted each day because of ine�cient systems and workflows2

91minutes

Patient Care is Delayed Due to Ine�cient Systems and WorkflowsMany healthcare professionals feel entangled in a web of devices used for communication and documentation, from pagers to personal smartphones to facility-assigned devices. Patient care is compromised as time is wasted on ine�cient, duplicative or outdated systems.

2 Multi-Device Digital Communication Complicates Critical Context

When informed via text, physicians often lack vital background information on a patient for the complete picture they need to provide care3

When compared with paging, HIPAA-compliant group messaging was rated significantly higher in clearer communication of concepts, integrating into rounds and patient discharge1

Information is often misinterpreted or overlooked, depending on how it’s sent andthe proximity to the given device3

Nurses are dissatisfied

with existing hospital

communication options and rely

on personal mobile devices, despite the fact that 89%

of hospitals forbid it.2

53% of hospitals interviewed report that

nurses have di�culty determining

physician availability and

getting them to respond in a timely manner.2

Unmanaged Use of Personal Smartphones Jeopardizes PHI Security

30%

Protected Health Information (PHI) must always be treated with respect and sensitivity, and the use of unauthorized communication devices not only represents a breach of patient privacy, it can alsoresult in significant fines for HIPAA violations.The greater the mix of personal and professional communication devices, the greater the risk of serious financial penalty.

Recent HIPAA rulings indicate that hospitals found

guilty of data breaches can be fined upwards of

$1.5 million per incident.

Health care providersare often unaware their

text messages are out of compliance with HIPAA3

Are clinically relevant text messages stored within a secure repository? 80% said NO2

reported receiving protected PHI through text messages2

3

Healthcare professionals need a streamlined, context-aware communication solution. A secure, enterprise-wide solution can leverage the synergy of a wide network of users to add value in patient care.

Learn how context-aware clinical communications

improve patient care.

How Emma Solves These Three Problems• Single device control• Contextual messaging• Transparency at all points of communication with patient tagging• HIPAA-compliant• Bring your own device (BYOD)

1 J Hosp Med. 2014 Sep;9(9):573-8. doi: 10.1002/jhm.2228. Epub 2014 Aug 11. Smarter hospital communication.2 TXT@WORK: Pediatric Hospitalists and Text Messaging. Kuhlmann Stephanie, Ahlers-Schmidt Carolyn R., and Steinberger Erik Telemedicine and e-Health. July 2014, 20(7): 647-652. doi:10.1089/tmj.2013.0200.3 Davidson, Steven J, MD, MBA. “The Need for Context-Aware Clinical Communication.” PatientSafe Solutions. August 2014.4 "HIPAA Violations and Enforcement." HIPAA Violations and Enforcement. N.p., n.d. Web. 29 Sept. 2014.5 The Imprivata Report on the Economic Impact of Ine�cient Communications in Healthcare. Rep. N.p.: Ponemon Institute, 2014.

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