emotion & moods 2 prince dudhatra 9724949948

8/7/2019 Emotion & Moods 2 Prince Dudhatra 9724949948

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2007 Prentice Hall Inc. All rights reserved.

Emotions

andMoods

ChapterEIGHT


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EmotionsWhy Emotions Were Ignored

in OB

Emotions are critical factor in employee behavior.

The myth of rationality

Emotions of any kind are disruptive to

organizations.

Original OB focus was solely on the effects of strong

negative emotions that interfered with individual and

organizational efficiency.


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What Are Emotions?

MoodsFeelings that tend to

be less intense thanemotions and that lack

a contextual stimulus

EmotionsIntense feelings that are

directed at someone orsomething

AffectA broad range of emotions that people experience


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Aspects of Emotions

Biology of Emotions Originate in brains limbic system

Intensity of Emotions

Personality

Job requirements

Frequency and Duration of Emotions

How often emotions are exhibited

How long emotions are displayed

Functions of Emotions Critical for rational thinking

Motivate people


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Mood as Positive and Negative Affect


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Sources of Emotions and Moods

Personality

Day and Time of the Week

NOT Weather

Stress

Social Activities

Sleep

Exercise

Age

Gender


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Positive Moods are

Highest

At the End of the

Week

In the Middle

Part of the Day

Negative Moods areHighest

At the Beginning

of the Week

And show littlevariation throughoutthe day


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Gender and Emotions

Women Can show greater emotional expression

Experience emotions more intensely

Display emotions more frequently

Are more comfortable in expressing emotions

Are better at reading others emotions

Men

Believe that displaying emotions is inconsistent withthe male image

Are innately less able to read and to identify withothers emotions

Have less need to seek social approval by showingpositive emotions


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External Constraints on Emotions

Organizational

Influences

Cultural

Influences

Individual

Emotions


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Emotional Labor

A situation in which an employee expressesorganizationally desired emotions during interpersonal

transactions.

Emotional dissonanceInconsistencies between the

emotions we feel and the emotions we project.


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Felt vs. Displayed Emotions

Felt Emotions

An individuals actual emotions

Displayed EmotionsEmotions that are organizationally

required and considered appropriate in

a given job


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Internals (Internal locus of control)

Individuals who believe that theycontrol what happens to them.

Note: Higher

emotional labor

equals morehighly paid jobs

(with high

cognitive

requirements)


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Affective Events Theory (AET)

Work events trigger positive and negative emotionalreactions

Personality and mood determine the intensity of theemotional response.

Emotions can influence a broad range of work performance

and job satisfaction variables.

Implications of the theory ACT

Individual response reflects emotions and mood cycles.

Current and past emotions affect job satisfaction.

Emotional fluctuations create variations in job satisfactionand performance.

Both negative and positive emotions can distract workersand reduce job performance.


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Affective Events Theory (AET)

E X H I B I T 86Source: Based on N.M. Ashkanasy and C.S. Daus, Emotion in the Workplace: The NewChallenge for Managers, Academy of Management Executive, February 2002, p. 77.


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Emotional Intelligence

Self-awareness = Know how you feel

Self-management = Manage your emotions and

impulses

Self-motivation = Can motivate yourself and persist

Empathy = Sense and understand what others feel

Social Skills = Can handle the emotions of others

Research Findings: Characterize highperformers, high EI scores, not high IQscores.


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OB Applications of Emotions and Moods

Emotions and Selection Emotions affect employee effectiveness.

Decision Making

Emotions are an important part of the decision-makingprocess in organizations.

Creativity

Positive mood increases creativity.

Motivation

Emotional commitment to work and high motivation are

strongly linked. Leadership

Emotions are important to acceptance of messagesfrom organizational leaders.


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OB Applications . . . (contd)

Interpersonal Conflict Conflict in the workplace and individual emotions are

strongly intertwined.

Negotiation

Emotions can impair negotiations.

CustomerServices Emotions affect service quality delivered to customers

which, in turn, affects customer relationships.

Job Attitudes

Can carry over to home

Deviant Workplace Behaviors

Negative emotions lead to employee deviance(actions that violate norms and threaten theorganization).


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Lucy has a high need for achievement and likes

to come to work and focus on her job only. If

you were Lucys manager, how could you get

her to feel more emotion at work? Would you

want her to? Why or why not? Discuss with a

classmate.

ChapterCheck-up: Emotions and Moods


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Discuss with your neighbor how low positiveaffect is the same or different as high

negative affect.



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Roberto comes to class and sits quietly

looking content and relaxed. The teacher is

guessing that Roberto is:

Low on negative affect

High on positive affect

High on negative affect

Low on positive affect


Discuss with a neighbor why Roberto, who is

seemingly happy but calm, isnt just low on

positive affect.


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Do you think there could be emotional and mood

implications for telecommuting? If yes, how so?

Discuss with a classmate.

Hint: Consider

this woman!

Why might she

NOT always feel

this way?

emotion & moods 2 prince dudhatra 9724949948

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