emotional & social effectiveness for board directors
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Presented byMarcia HughesCollaborative [email protected]© 2017 Collaborative Growth, All Rights Reserved.
Emotional & Social Effectiveness for Board Directors
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The single biggest problem in communication
is the illusion that it has taken place.
George Bernard Shaw
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EMOTIONS IN the BOARDROOM
Results
Grumpy
Engaged Excited
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What is Emotional Intelligence?
Emotional Intelligence, or better yet, emotional and social effectiveness, is a set of emotional and social skills that influence the way we perceive and express ourselves, develop and maintain social relationships, cope with challenges, and use emotional information in an effective and meaningful way.
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The 4 Parts to Emotional
Effectiveness
1. Understand what emotions you are
feeling and why.
2. Manage your responses to them.
3. Recognize what emotions others are
feeling and have a sense as to why.
4. Respond to them effectively.
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EQ-i2.0 Model
The 1-5-15 structure the EQ-i 2.0 features one overarching EI score (Total EI), broken down into five composite scores which, in turn, are broken down into a total of 15 subscales and wellness indicator.
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TESI Model
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1. Difficulty in handling change
2. Not being able to work well in a
team
3. Poor interpersonal relations.
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Business Case
Key to 27% to 48% of workplace success (BarOn, MHS)
“85-95% of the difference between a good leader and an excellent leader is due to emotional intelligence” (Daniel Goleman)
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Center for Creative Leadership (CCL)8 EQi subscales predicted high performance 80% of the time
Source: MHS ROI Brochure
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CIBCIndividual results accounted for 32% of booked sales and 71%
of pipeline salesSource: MHS ROI Brochure
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US Air Force – Para-rescue Jumper
Trainees 5 skills related to completion of the program (82% had not
completed)
Source: MHS ROI Brochure
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Angela Merkel
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Self-Perception
•Self-Regard – confidence, looking at both my
good points and challenges, I feel good about myself
•Self-Actualization – seek enriching
experiences; self motivated
•Emotional Self-Awareness –understanding my emotions understand how emotions
of others affect me
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Self-ExpressionEmotional Expression – stating your
feelings to motivate, give perspective and
context
Assertiveness – standing up for yourself
while maintaining relationships; able to
say no
Independence – standing on your own
two feet while still being a team player
How can understanding emotional intelligence improve
your board effectiveness?
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Assertiveness
__________________________
Passive Assertive Aggressive
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InterpersonalInterpersonal Relationships – developing
and maintaining good relationships; being
a team player
Empathy – recognizing and reflecting to
others that you care about how they feel
Social Responsibility – contributing to
society; seeking to make a difference in an
area that you care about
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Empathy
Image Greater Good Science Center
Demonstrating understanding of the emotions people are communicating & responding to them
Respectful and sensitive
Success comes from the experience of the recipient!
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EI Skills & Board Strength
Address the skill your table is given
and provide a few bullet points about
how your Boards use your identified
skill
• List strengths & opportunities you
observe now at your Board meetings
• List potential improvements you can help
influence at your Board meetings
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Decision MakingProblem Solving – effectively managing
emotions when solving problems; using
emotional data to make good decisions
Reality Testing – keeping things in
perspective without being overly cautious
Impulse Control – ability to resist or delay
impulses; reacting hastily; interrupting
others
How can understanding these skills improve your
board’s effectiveness?
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Antonio Damasio
Leading NeuroscientistEmotions play a role in decision making
in many ways, both subtle and more apparent,
practical and not so practical,
all of which make
emotions not merely a player in
the process of reasoning, but an
indispensable player.
How do reasoning and emotions
interface in your Board decisions?
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Impulse Control
The most impactful on how well we use our other EI
skills
Can foster or kill innovation and the entrepreneurial
spirit
Can lead to hasty decisions, poor listening
Dial Up – to curb hasty decisions or
inconsiderate behavior
Dial Down – to expand innovation and
flexibility
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Stress ManagementFlexibility – comfort with change while
having boundaries
Stress Tolerance – coping with stress,
using outlets such as exercise; yoga or
hobbies to maintain well-being
Optimism – having a positive outlook;
when there are setbacks staying resilient
and hopeful
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Optimism
Built through our language
patterns, non-verbals, ingenuity,
and positivity
Dial Up – increase relationships
& reasonable risk taking
(innovation)
Dial Down – be willing to
disagree, propose alternatives
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Well-Being -- Happiness
Feeling satisfied, enjoying life
An indicator of overall well-being
Impacts overall EQ-i2.0, closely linked to:
Self-Regard
Optimism
Interpersonal Relationships
Self-Actualization
What can you take back to your Board so
they benefit from your EI skills?
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Abraham Lincoln –Article Highlights on
Emotional Intelligence
Skills – Resilience, Commitment, Deep
Faith in his Vision, Collaborative,
Forbearance
Key Concepts Associated with Lincoln’s
Leadership:
Motivation, Listening, Perseverance, Bigger
Purpose, Unity, Flexibility, Communication,
Deliberate
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What Lessons Do You Benefit From
Now From Lincoln?
At your table consider the following and
prepare to present your thoughts to the full
group.
What EI skills did Lincoln demonstrate?
What EI challenges did Lincoln wrestle with?
What lessons can you and your Board take from
President Lincoln’s leadership?
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What EI Awareness Can You Take
Back to Your Board to Maximize its
Effectiveness?
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We are what we repeatedly do. Excellence,
then, is not an act, but a habit.
Aristotle
THANKS!!
Marcia
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