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What Makes a Leader?Based on the article by Daniel Goleman, Harvard Business Review, November–December 1998

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What Do the Best Leaders Have in Common?

Ahighdegreeofemotionalintelligence

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Emotional intelligence is twice as important as technical skills or IQ.

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Emotionally intelligent leaders boost the bottom line.

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5 Components of Emotional Intelligence

Self-awareness

Self-regulation

Motivation Empathy Socialskill

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•Realisticself-assessment•Self-deprecatingsenseofhumor•Confidence

Self-awareness

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Leaders who see themselves clearly also see their companies clearly.

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Getting Behind a New Project “I’mdisappointednottobechosen.Bearwithme.”

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•Thoughtfulness•Comfortwithambiguity•Integrity

Self-regulation

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Leaders who control their feelings create an atmosphere of fairness and trust.

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•Passionforthework•Desiretoraisethebar•Commitmentandoptimism

Motivation

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Seeing the Upside in a Plunging Portfolio“Itwasthebestthingthateverhappenedtome–Ilearnedsomuch.”

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The drive to excel is contagious.

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•Abilitytoreadbetweenthelines•Skillwithgroupdynamics

Empathy

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Why Leaders Need Empathy

Talent management

Global business

Teamwork

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Leaders need to understand team members and help them collaborate.

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Leaders must read cross-cultural cues.

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Interpreting Body Language

“Holdon—Ithinkthey’reactuallyinterested.”

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Leaders who manage with empathy increase satisfaction and reduce turnover.

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Addressing Merger Anxieties

“Iunderstandwhyyou’reworried,andIpromisetokeepyouinformed.”

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• Expertisewithteams• Persuasiveness• Giftforcollaboration

Social Skill

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Sometimes “idle schmoozing” is actually relationship building.

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A leader can’t do everything on her own.

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Emotional intelligence can be learned.

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Developing Empathy Through Practice and Feedback“HaveIunderstoodyoucorrectly?”

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Emotional intelligence:Nice to haveNeed to have

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Harvard Business Review Magazine and Web ArticlesBuilding the Emotional Intelligence of GroupsVanessaUrchDruskatandStevenB.Wolff

Contextual IntelligenceTarunKhanna

Emotional AgilitySusanDavidandChristinaCongleton

Primal LeadershipDanielGoleman,RichardE.Boyatzis,andAnnieMcKee

Harvard Business Review Press BooksBecoming a Resonant Leader AnnieMcKee,RichardBoyatzis,andFrancesJohnston

HBR’s 10 Must Reads on Emotional Intelligence

Harvard Business Review Slide DeckThe Focused LeaderDanielGoleman

Learn More