EMOTIONAL INTELLIGENCE

by Hosam Dahb

What is Emotional Intelligence ?

Emotional intelligence (EI) is the ability to understand and manage both your own emotions, and those of the people around you. People with a high degree of emotional intelligence usually know what they're feeling, what this means, and how their emotions can affect other people

The main five domains1. Emotional Self-Awareness - Know what you are feeling and what your

emotional state is, and then using that information to help you make effective decisions for better outcomes for yourself and others.

2. Emotional Self-Regulation - Possessing the ability to manage your emotional state and control ones interpretations of external events. The ability to choose how you feel and to be able to alter stress states.

3. Emotional Self-Motivation - The ability to use your emotions to create self action. Ones ability to work though resistance, to commit and to persist. Using your emotions to be positive, optimistic and confident.

4. Empathy - The ability to listen effectively and accurately enough to put yourself in the other person's shoes. The ability to have perspective. You may not necessarily agree with them, but can understand the situation from their point of view in order to improve communication, problem-solving, and trust.

5. Managing Relationships - The ability to cooperate, consider and show care for others, appreciate difference and create win-win outcomes

Application A: Benefits for Leaders and Managers

Teams depend on their leaders to bring out the best in them. Productivity and performance of others is directly related to the levels of EQ of managers and leaders. People managing skills are more important than any other single skill are for management today

Application B: Benefits for Technical Experts

They need to build interpersonal skills to bring out the best in teams and to projects are completed on schedule. It is also important to achieve creativity and problem solving innovation.Benefits for Support Staff EQ help support staff effectively handle work loads, interactions with peers and bosses, multiple demands, interruptions and tight deadlines. Work flow and projects run more smoothly.Benefits for Teams

Application C: Benefits for Client contact Staff

Clients can easily trigger us into ineffective behavior. Client contact success is totally dependent on ones level of EQ. When customers are complaining, the ability for staff to manage their own internal emotional states becomes critical. Skills in conflict resolution, rapport building and solving problems are hallmarks for high customer loyalty

Why Emotional Intelligence Is Needed In LeadershipSince the leadership is The ability to influence people toward the attainment of organizational goals, the leader must feel , positive communicate and interact with the team to influence them.Emotional Intelligence does not fit the classic historical models of leadership. However, people often use the same language for leadership today - bold, brave and tough with a strong sense of purpose and resolve. However, this does not fit today's needs, because: today's workforce does not accept the autocratic style often adopted by leaders following historical models of leadership.leadership has had to evolve to match a growing sense of democracy and independence in the workforceemployees now have far more options and choices than the foot soldiers of yesterday

Thank You