Emotional Emotional IntelligenceIntelligence

(EQ)(EQ)

What is the effect ofWhat is the effect of

ANGERANGER

on performance?on performance?

disruption of communication

ORidentification of problem areas?

What is the effect ofWhat is the effect of

FEARFEAR

on performance?on performance?

inhibit effective action

ORmoderate inappropriate action?

What is the effect ofWhat is the effect of

HAPPINESSHAPPINESS

on performance?on performance?

boost of energy

ORgiddy and distracted?

Emotional IntelligenceEmotional Intelligence

……refers to the refers to the effective effective application of emotional and application of emotional and social skillssocial skills that enable one that enable one to successfully cope with the to successfully cope with the

demands of life.demands of life.

Emotional IntelligenceEmotional Intelligence

……means beingmeans being

INFORMEDINFORMED by by

butbut

NOT RULEDNOT RULED by by

your emotions.your emotions.

Emotional IntelligenceEmotional Intelligence

……involves bothinvolves both

CORE CORE skillsskills

andand

HIGHER-ORDER HIGHER-ORDER skills.skills.

Core SkillsCore Skills1.1. Knowing YourselfKnowing Yourself - recognizing and - recognizing and

understanding your emotionsunderstanding your emotions

2.2. Maintaining ControlMaintaining Control – staying calm amidst the – staying calm amidst the chaoschaos

3.3. Reading OthersReading Others – understanding how and why – understanding how and why people feel and act as they dopeople feel and act as they do

4.4. Perceiving AccuratelyPerceiving Accurately – scrutinizing your – scrutinizing your biases and filters in order to assess objectivelybiases and filters in order to assess objectively

5.5. Communicating with FlexibilityCommunicating with Flexibility – authenticity; – authenticity; communicating with respect for the other communicating with respect for the other

personperson

Higher-order SkillsHigher-order Skills1.1. Taking ResponsibilityTaking Responsibility – owning your – owning your

problems and your solutionsproblems and your solutions

2.2. Generating ChoicesGenerating Choices – opening yourself to – opening yourself to any/all possibilities in a given thought or any/all possibilities in a given thought or situationsituation

3.3. Embracing a VisionEmbracing a Vision – fully committing to a – fully committing to a view of the futureview of the future

4.4. Having CourageHaving Courage – the judgment that – the judgment that something else is more important than fearsomething else is more important than fear

5.5. Demonstrating ResolveDemonstrating Resolve – making a – making a

sustained self-effortsustained self-effort

Things that Block Emotional Things that Block Emotional IntelligenceIntelligence

1.1. FearFear – limits productivity – limits productivity

2.2. WorryWorry – self-escalates and self-perpetuates – self-escalates and self-perpetuates

3.3. Avoiding PainAvoiding Pain – not facing challenges leads – not facing challenges leads to diminished self-efficacy and self-respectto diminished self-efficacy and self-respect

4.4. Negative Self-imageNegative Self-image – leads to – leads to discouragement, dissatisfaction, and poor discouragement, dissatisfaction, and poor decision makingdecision making

5.5. Unrealistic ExpectationsUnrealistic Expectations – lock you into a – lock you into a particular view of the futureparticular view of the future

6.6. Blaming OthersBlaming Others – avoiding responsibility – avoiding responsibility

The First Core SkillThe First Core Skill

Knowing YourselfKnowing Yourself

Who are youWho are you

when no one else is when no one else is around?around?

Key Areas of Self-Key Areas of Self-AwarenessAwareness

Understanding your Understanding your personalitypersonality

……helps you find situations helps you find situations in which you can thrive.in which you can thrive.

Key Areas of Self-Key Areas of Self-AwarenessAwareness

Understanding your Understanding your valuesvalues

……helps you set your helps you set your priorities.priorities.

Key Areas of Self-Key Areas of Self-AwarenessAwareness

Understanding your Understanding your habitshabits

……helps you interact more helps you interact more effectively with others.effectively with others.

Key Areas of Self-Key Areas of Self-AwarenessAwareness

Understanding your Understanding your needsneeds

……helps you understand helps you understand your behaviors and the your behaviors and the

behaviors of others.behaviors of others.

Key Areas of Self-Key Areas of Self-AwarenessAwareness

Understanding your Understanding your emotionsemotions

……allows you to gain better allows you to gain better control over them.control over them.

Leadership ConnectionLeadership Connection

Self-awareness:Self-awareness:Helps you identify your skill gapsHelps you identify your skill gaps

Helps you identify your strengths and Helps you identify your strengths and weaknessesweaknesses

Helps you develop your intuitive Helps you develop your intuitive decision-making skillsdecision-making skills

Reduces your stressReduces your stress

Improves your motivationImproves your motivation

Leadership ConnectionLeadership Connection

If you understand what If you understand what makes makes youyou tick… tick…

then you have insight into then you have insight into what makes what makes othersothers tick. tick.

The path toThe path to emotional intelligenceemotional intelligence

begins withbegins with self-awareness!self-awareness!

Source for emotional intelligence material:Source for emotional intelligence material:

Feldman, D.A. 1999. Feldman, D.A. 1999. The Handbook of The Handbook of Emotionally Intelligent LeadershipEmotionally Intelligent Leadership. Falls . Falls

Church, VA: Leadership Performance Solutions Church, VA: Leadership Performance Solutions PressPress

Self-awareness material Self-awareness material adapted fromadapted from

http://www.selfcreation.com/awareness.htmhttp://www.selfcreation.com/awareness.htm