emotional intelligence i the theory behind the movement bob cole american student assistance
TRANSCRIPT
Emotional Intelligence IThe theory behind the movement
Bob Cole
American Student Assistance
What is EI
Knowing yourself Knowing how we relate to others Knowing how to adapt to difficult situations Managing stress Leading a happy, fulfilling life
Background
E.L. Thorndike – Behavior explained by reflexes
1970s Human Potential Movement
1985 Reuven Bar-On Defines EQ– “Are there factors that determine one’s ability to be effective
in life?”
1995 Time Magazine – Daniel Goleman
What is Emotional Intelligence?
Emotional intelligence is a person’s ability to understand their own emotions, the emotions of others, and to act appropriately using these emotions.
Emotional intelligence never stops growing. Because we are always evolving as people, EQ is something that must be nurtured.
How IQ Differs IQ
– Measure of an individual’s personal information bank– Memory, vocabulary and visual motor skills– IQ is set and peaks at age 17– Remains constant through adulthood– Predicts only 20% of life’s success– Has little to do with life, marriage, relationship or family– High school reunion
A Brief History of Emotions
The Emotional Brain developed first Sense of smell was original emotion Limbic system develops allowing learning
and memory Neocortex develops as a “seat of thought”
– allows for strategy and long term planning– Allows humans to have feelings about feelings
Our Two Minds The Rational Mind
– The “Thinking Mind”
– Prominent in awareness
– Thoughtful
– Able to ponder and reflect
The Emotional Mind– Impulsive
– Powerful
– Illogical
Each work in relative harmony
Rational mind has “Veto” power
When passion surges the balance tips
The emotional hijacking The amygdala
Fight or Flight Response Visual signal goes from
Retina to Thalamus and is translated into language of the brain
Message is sent to visual cortex for analysis and is assessed for response
The emotional response is is sent to the amygdala to activate emotional centers
Amygdala signals heart and blood pressure increase. Large muscles prepare for quick action.
Emotional Impulses
How your body is affected– Anger – blood flows to the hand, heart rate increases,
rush of adrenaline creates pulse of energy
– Fear – blood rushes to large skeletal muscles, body freezes
– Surprise – lifting of eyebrows
– Disgust – upper lip curls, nose wrinkles
– Sadness – decline in energy and enthusiasm
Repeated impulses over time can lead to serious adverse health issues
EI Model
IntrapersonalKnowing and managing
yourself
InterpersonalPeople skills – the
ability to interact and get along with others
Stress ManagementAbility to tolerate stress
and control impulses
AdaptabilityAbility to be flexible
and realistic, to solve a range of problems as
they arise
Intrapersonal Self-Awareness – the ability to recognize how you’re
feeling and why you’re feeling that way and the impact your behavior has on others
Assertiveness – the ability to clearly express your thoughts and feelings, stand your ground and defend a position
Independence – the ability to be self-directed and self-controlled, to stand on your own two feet
Intrapersonal, cont....
Self-Regard – the ability to recognize your strengths and weaknesses and to feel good about yourself despite your weaknesses
Self-Actualization – the ability to realize your potential and feel comfortable with what you achieve at work and in your personal life
Interpersonal
Empathy – the ability to understand what others might be feeling or thinking, viewing the world through another person’s eyes
Social Responsibility – the ability to be a cooperative and contributing of your social group
Interpersonal Relationships – the ability to forge and maintain relationships that are mutually beneficial and marked by give and take and a sense of emotional closeness
Adaptability
Reality Testing – the ability to see things as they actually are, rather than the way you wish or fear they might be
Flexibility – the ability to adjust your feelings, thoughts, and actions to changing conditions
Problem Solving – the ability to define problems, then move to generate and implement effective, appropriate solutions
Stress Management
Stress Tolerance – the ability to remain calm and focused, to constructively withstand adverse events and conflicting emotions without caving in
Impulse Control – the ability to resist or delay a temptation to act– Tale of the Marshmallow
EI Model
IntrapersonalKnowing and
managing yourself
InterpersonalPeople skills – the
ability to interact and get along with others
Stress Management
Ability to tolerate stress and control
impulses
AdaptabilityAbility to be flexible
and realistic, to solve a range of problems
as they arise
General Mood
General Mood
Optimism – the ability to maintain a realistically positive attitude, particularly in the face of adversity
Happiness – the ability to feel satisfied with life, to enjoy yourself and others, and to experience zest and enthusiasm in a range of activities
EQ Value
Creativity
Stress Management
Decision Making
Relationship Building
Can be enhanced
What else is important to you?
High/Low
Michael Crighton
Madonna President George Bush
Dr. Phil
Nomar Garciaparra
Howard Dean Meg Ryan “Arnold”
Cosmo Kramer Will Ferrell Rosie O’Donnell
Tina Turner
Al Sharpton Santa Clause Hugh Grant Frodo Baggins
Additional Resources
The EQ Edge, Steven J. Stein, PhD and Howard E. Book, MD: Stoddard, 2000
Emotional Intelligence, Daniel Goleman
http://www.utne.com/interact/test_iq.html