emotional intelligence ppt
TRANSCRIPT
Your Emotional Intelligence:
A Key to SuccessMary Beth
Michos
2007 Fire Service Leadership Conference
Sponsored by The Arizona Fire Chiefs Association
We’re all familiar with Intelligence Quotient (IQ) How many have heard about the other
quotients? There are multiple intelligences –
Moral Intelligence (MI)Practical Intelligence (PI)Social Intelligence (SI)Cultural Intelligence (CI)
Other less discussed “intelligences”
Aesthetic Intelligence
Kinesthetic Intelligence
New Intelligences on the Scene
Social Intelligence
Appreciative Intelligence
Emotional Intelligence
Success of your workforce
Improve organizational functioning
Contribute to your success as a leader
ObjectivesWhat you will walk away
with…… Definition of Emotional Intelligence (EI) Understanding of the components of EI How to improve the EI of individuals and the
organization Upping your EI Where to go for more information
Have you ever thought…He/She could be so much more effective if only …….?
What are some of the “if onlys”?
Lets look at Emotional Intelligence30,000 ft view
What is Emotional Intelligence? EI is our ability to
recognize and control our feelings and needs, recognize those of other people and then respond constructively and skillfully. John Whitley
History of EI
Howard Gardner’s theory of Multiple Intelligence laid the foundation for the study of EI.
Salovey and Mayer’s research provided an overview and theories of EI.
Goleman’s writings expanded the view of EI.
Eight Families of Emotions
Enjoyment
Anger Fear
Disgust Surprise
Shame Sadness
Love
Goleman’s ModelEmotional Competence Framework
Personal Competences Self-awareness Self-regulation Motivation
Social Competencies Empathy Social Skills
Personal Abilities Self-awareness – having a realistic
assessment of our abilities and a sense of self-confidence.
Self-regulation – handling emotions in a positive manner, being conscientious, and recovering well from emotional distress.
Motivation – Moving towards goals, taking initiative and striving for improvement.
Social Abilities
Empathy – sensing what others are feeling, being able to see from another’s perspective, cultivating rapport and attunement with a broad diverse of people.
Social Skills – Handling emotions in relationships well, networking, being able to persuade and lead, negotiate and settle disputes, for cooperation and teamwork.
EI and Leadership
Three quarters of all career crashes are EI related.
EI is about twice as important in job performance as technical skills or IQ.
Great Leaders work through emotions - EI provides the framework for success.
EI in Action
Who are some of the most recognized leaders with EI?
Historical
Contemporary
EI in Action - Oprah “She has become one
of the most powerful people on television, a super celebrity who translated her success into a thriving business empire, while maintaining a persona that makes people feel like she is their best friend.”
EI and the Organization Need for EI in today’s corporate world
especially in our demanding world of Fire-EMS.
Applications in the organization Measuring EI
Assessment Tools
EI Training
EI and the Organization
Measuring EI
Emotional Competence Inventory 360
Work Profile Questionnaire
Mayer-Salovey-Caruso Emotional Intelligence Test
Bar-On Emotional Quotient Inventory
EI Training
Need to assess the job and individual
Feedback to the individual Make change self-directed Focus on clear,
manageable goals Encourage practice and
provide feedback Provide models Encourage Celebrate improvements Evaluate
Misconceptions about EI Emotional Intelligence does not mean merely “being nice’. EI does not mean giving free rein to feelings. It means managing
feelings so that they are expressed at the right time appropriate for a given situation.
Women are not “smarter” than men when it comes to EI. Each of us has our own profile of emotions and how we manage them regardless of gender. An analysis has shown that women, on average, are more aware of emotions, show more apathy and are more adept interpersonally. Men may be more confident, optimistic, adapt more easily and handle stress better.
Our level of EI is not fixed genetically, nor does it develop only in early childhood. EI seems to be largely learned and continues to develop through life as we learn from our experiences. Studies have shown that people get better at EI capabilities as they experience more of life. Maturity can be a label for this growth in EI.
How can you improve EI? Learn about the subject
Be aware of your reactions and how others respond to your reactions
Complete an EI assessment and determine your areas for improvement
Self coach
Get an executive coach
EI Readings
