emotional intelligence. what is it and why you want it. ham chamber hr comm presentation
DESCRIPTION
Hamilton Chamber of Commerce -- Human Resources Committee Workshop Presentation: Emotional Intelligence: What it is and Why You Want It Day: Wed. Oct. 2, 2013 This presentation offers a first look at Emotional Intelligence. (EI) EI is the ability to manage oneself as well as one's relationships from an emotional perspective. Whether you are a small business owner, manager of an HR department, director on a board or someone who wants to improve his/her collaboration, communication and conflict resolution skills, it will be of assistance. The slide presentation covers: what is EI, benefits of EI, leadership and EI, and how to hire with EI in mind. Dealing effectively with people’s emotions both within and outside of your organization is paramount to maintaining a healthy reputation, financial success, and employee engagement and loyalty. Building your EI skills will help instill confidence, leadership abilities and more success in your work, personal life and business relationships.TRANSCRIPT
Emotional Intelligence & Conflict ManagementProactive vs. Reactivepeople understand their communication (verbal & non-verbal
What we’ll cover 1. Housekeeping Issues 2. Format - Group Activity, &Info Sharing
3.Informal 4.Spirit - learning & curiosity
Why this topic?
IQ Scores Measure Cognition
Understand Ideas
Reasoning
Solving Problems
Emotional Intelligence
=
Manage SELF
Manage One’s
RELATIONSHIPS
Draw A House
What EI is about?Becoming aware of your
emotionsHandling distressing feelings
effectively80% of our communication is
non-verbalWhat non-verbal messages were
you sending?Being aware of your impulses &
taking steps to manage them effectively so they don’t impede performance or negatively impact relationships
EI Theorists1940 – David Wechsler described non-intellective factors on intelligent behaviour
Bar-on who coined the term, EIGardner, Payne, Greenspan, Salovey & Mayer
Daniel Goleman – Working with Emotional Intelligence
What is EI?
Ability to manage oneself as well as one’s relationships from an emotional standpoint
5 Areas of EISelf-
awareness
Self- Control
Empathy
Social Expertness
Mastery of
Vision
Self-Awareness
Self-Control
Empathy
Social Expertness
Mastery of Vision & Purpose
EI is not about ….
“Being nice“Being one of the gangHanging loose with your co-workers
Having a ‘good’ personality
Informal Survey
Think about the questions through your own lens.(work, family, community, friend, neighbourhood relationships).
What’s your experience been in the workplace?
Results of EI Workplace Culture
Someone carestrust othersEverything will be alright
Positive environment
EI is the glue in an organization
Research - Benefits of EIWorkHome In Business
Employment SuccessYou are more likely to be hired!National US Dept. of Labour –
corporations increasing listing EI competencies as hiring criteria
Graduate Management Admission Council survey: More companies are seeking MBA’s with EI skills
Daniel Goleman – analyzed 181 jobs in 121 organizations – EI competencies best indicators btwn star & typical performers
Leadership and EI
Leader’s Tasks
EI Skills Needed
Deal More With People
Collaboration, Social Expertness, Empathy
Deal more Problems/Challenges
Conflict Resolution, Self-Awareness, Self-Control, Empathy, Listening
Be the “boss” Self-motivation, resilience despite setbacks
Set ‘the standard’ Model all EI Skills
Less Stress at Work & Home
Business can save $ & Improve PerformanceSalespeople selected on the basis of
emotional competence had 63% less turnover during the first year than those selected in the typical way (Spencer & Spencer, 1993; Spencer, McClelland, & Kelner, 1997).
Various studies estimate EI competencies account for between 24 & 69% of performance success (Lynn, 2008)
Hiring with EI in Mind
WHY? Include EI Competencies in interview to gain…
access to critical info to predict a candidate’s effectiveness.
insight into not just what candidate can accomplish, but how he/she will accomplish it
insight into candidate’s ‘fit’ within the organization (align with values, culture and goals)
How to recruit for EI CompetenciesOrganizations of all sizes can
audit the competencies beyond technical skills that drive the organization’s success (relational skills).
Interview people to discover not just ‘what’ people can/have accomplished, but ‘how’ they accomplished those results. (strategies, actions, behaviours they employed)
Task for Hiring ManagerDetermine the EI competencies
contribute to success in the position, eg. Customer Service – self-control & service orientation), Dept. Mgr – empathy & can resolve issues effectively.
Select interview questions that represent those competencies
Develop behaviour-based interview questions to examine past behaviour
Example:
Good news!These skills are learnable!
Key Factors to Acquiring EI
• Need a model – to see what EI skills look like in action• Training, coaching & feedback can substantially improve EI - • Need a lot of repetition and practice
Resources to Check outThe EQ Interview. Finding
Employees with High Emotional Intelligence, Adele B. Lynn.
Emotional Intelligence at Work, Daniel Goleman.
“Building the Emotional Intelligence of Groups,” Harvard Business Review. 2001, V. Druskat and S. Wolff.