emotonal leadership: the things we hate to talk about
TRANSCRIPT
EMOTIONAL LEADERSHIP
WHAT WE HATE TO TALK ABOUTANDRZEJ OLEJNIK
GOALI want to talk about my experience in handling a crisis
emotionally. Share with you my lessons, which I have
learned the hard way during this crisis, so maybe it will
help you in what you do now.
EMOTIONAL LEADERSHIP
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The problem with high performing mentality – why can’t we talk emotions1Introduction - My short story
25 Lessons I learned about emotional leadership in a crisis3Take-aways + Why am I here at all.4
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ABOUT US• As bankers/financiers we are trained to be thought. • We are the “heart” of the market economy. We hide behind the walls of our suits.• The Gordon Geckos of the world. “Need a friend – Get a dog”
4“BUSINESS IS BUSINESS”
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THE PROBLEMEMOTIONS ARE A KEY ELEMENT OF
SUCCESS!You can’t always win and nobody ever
teaches us how to handle defeat.What do you do when:• Your best abilities can’t change the outcome• When your dream is falling in your hands
and there is NOTHING you can do• When people look to you for answers and
you don’t have any
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THE STORYWhat I learned about emotionally handling a crisis
HISTORYTIMELINE
Moved from investment to “operations” to make sure things happen the way we want them“THE DREAM”
2005
One of the founders and shareholders of IMB and FamilyCredit
2004Merger of IMB and Family Credit – IMB GROUP is formed + fundraising
2006
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Second fundraising to become the leading mortgage lender in Ukraine
2007
Mortgage lending is out = rebranding + strategy change
2008
Initiation of the Exit by investors – Sales process initiation
2013
EXIT. Platinum Bank sells as the best deal in CEE since 2007.And…
Nov 2014
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The results we know:
• LLP
• Loss of business
• Liquidity issues
• Layoffs
2014/20159 33
S*IT HAPPENSWe are thought to get up and lead
SO WE DID…COST CUTTING
LIQUIDITY MANAGEMENT
IMAGE CONSERVATION
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THE ENDIn October 2014, I handed over my responsibilities to my team.
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WHAT HAVE I LEARNED?
My 5 biggest takeaways
LESSON #1
"Rule your mind or it will rule you."- Horace
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FIRST STEP…REALISATION THAT YOU ARE A HUMAN
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If you don’t think this applies to you – GO SEE A DOCTOR!
MANAGING SELFBEFORE LEADING
Can’t manage people when you are troubled. You
have to know where you are mentally
SELF AWARENESS
You cant be self aware if you never spend time on it
TIME
You can’t fix yourself alone
COACH
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SOLUTIONS…MAKE TIME FOR YOURSELF
FIND A COACH
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LESSON #2“It's useful to go out of this world and see it from the perspective of another one.”
- Terry Pratchett
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OUR OWN WORLDS…THERE ARE NO FACTS – JUST OUR PERCEPTIONS OF IT
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SOLUTION TO MAKE RIGHT DECISIONS – PERSPECTIVE
OFFICES ARE WHERE PERSPECTIVE DIES!
EVERYONE BRIGNS YOU THEIR PERCEPTION
PERSPECTIVE…WHERE TO FIND IT?
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LESSON #3“It is a sign of strenght, not weakness to admit that you don’t have all the answers”.
- John Lougbrane
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LESSON #4“It is mutual trust, even more than mutual interest that holds human associations together”.
- H. L. Mencken
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MOTIVATION IN STRESS…
TRUST IS WHY YOUR BEST PEOPLE ARE
WITH YOU
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TRUST AND FEAR ARE THE REASONS WHY PEOPLE WORK FOR
YOU
FEAR IS WHAT MOTIVATES WEAK
PEOPLE
LEADERSHIP IN STRESS…
MICROMANAGEMENT
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WE TEND TO TRUST LESS
WEAK PEOPLE ARE GLAD TO HAND OVER
THEIR JOBS
GOOD PEOPLE GET DETACHED
SOLUTION… ///
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• The more stressful the situation the
MORE you have to trust your people!
• They will feel empowered and repay
you with fast and good decisions.
ACT AGAINST THE NATURE
LESSON #5“Of all strategies, knowing when to quit might be the best”.
- Chineese Proverb
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QUITTING • We are never thought when to quit• We are though histories of heroes who fought till the end”
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“SURVIVE NOMATHER WHAT”
YOU ARE NOT HELPING YOUR
TEAM IF YOU TRY TO BE A HERO
You should realize you are not in shape to play, when:• You can’t be passionate about the future• You can’t motivate anymore
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YOU ARE A LEADER WHEN YOU MAKE A RIGHT DECISION – TAKE THE INJURED
PLAYER OUT OF THE GAME
THE KEY
YOU NEED TO HAVE A GAME
READY TEAM!
A pipeline of people who:• Care about the company• Have been prepared for the role• Will not be rejected by their peers
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TAKE AWAYS///
We are human – need to spend time on ourselves1
The more trouble – the more perspective needed – make sure you know what give you that2The tougher the times, the more important trust is.3Learn to say “I don’t know, let’s figure it out”4
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Sometimes putting yourself out of the game is the best you can do!5
SO WHY AM I HERE AGAIN?
DIAMONDS ARE MADE
UNDER PRESSURE
There is no other place right
know which would create more
battle tested talents!
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