empathy proto- typing feedback process inventory how are you doing as an organization/in dividual in...
TRANSCRIPT
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EmpathyProto-typing
Feedback
Process Inventory
How are you doing as an organization/individual in these three stages? What are you doing already for each stage?
What could you be doing to be better in each stage?
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Personal Leadership Reflection
How does your leadership/teaching style allow for or hinder the behaviors your team practiced in this program?
How might these behaviors be celebrated or valued in your classroom/office?
How might you get started?
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Challenge Timelines with Struggles and “How Might We”s
Birth Launch Middle End
Stru
ggle
sH
ow M
ight
We…
How to choose challenge?Proper framing (not to narrow or broad)Hard to align to student interestsHow do you know where students will end up?
How do we create immersive experiences with our constraints? (short periods, have to stay on campus, lots of kids, ….)
Hard to keep up with 8 student groups at once (each project at a unique place and each group has own issues)
Hard to know what the students are going to produce. What are the students going to produce?How are we going to assess it?
…Choose a large challenge that stimulates student interest while matching to standards/curriculum?
…create immersive experiences with simple resources?
…serve groups at different points?How to manage lots of projects in different groups?
…assess 8 unique projects fairly?….be nimble to accommodate different solution forms?
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DEFINE
We need to understand all things involved in our project. We:*Do deep dive research*Talk to experts/extreme users
How do you know when you’ve got an Ah-Ha?
You have the implicit insight
You have uncovered a surprise or found what is missing
You can explain why people do unusual things
You can explain a contradiction
In interviews, you know what the subject will say next
You can tell a good story
You want to tell your friends, significant other, and people on the train what you learned
We define t he problem
by syn thesize t he
wea lth of qualit ative dat a obse rved in the
field , and leverage the team’s em
pa thy
fo r the users and in tuition to identify a
compe lling problem
to so lve.
Brainstorming rules:1)Defer judgment2)Encourage wild ideas3)Build on the ideas of others4)Go for quantity 5)One conversation at a time 6)Be visual7)Stay focused on the topic8)Headline
Types of protos:-looks like-feels likeworks like
When asking questions with your prototype, it’s better to focus on one particular aspect at a time.
Types of tools: Lead user interviews, expert interviews, camera studies, surveys, history interview, process mapping, laddering interview, cultural context interview, intercepts
User +Need+insight
Rich, empathetic language
verb
Surprise uncovered from conversation
Let the user stumble through your prototype. Misunderstand can be great information.
Observing is about establishing deep
empathy.Experience the life of your users!!
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Empathy RulesWatch
Watch + AskSeek Stories
Immerse Yourself Ask WhyInquire about Artifacts
Change Point of View Map What You See
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Synthesis and Selection RulesLook for Patterns
Dig DeeperDon’t Include Everything
Look for Explicit and Implicit Needs
Include a Wild Card
Define a POV Pursue Challenges that Interest You
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Brainstorming RulesEncourage Wild Ideas Build on Other’s Ideas
Defer Judgment Make it Visual
Go for Quantity Headline It
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Prototyping RulesInvolve Others Early Visualize Alternatives
Keep it Lo-ResUse What You Have
Prototype to DecideTest to Learn, Not to Sell
Isolate the Variables Create ExperiencesPrototype Everything
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Storytelling RulesPrototyping to Share is
StorytellingEmbed the User’s Story
Show, Don’t Tell Illustrate Impact
Show Solution in Context
Make it STICKY!
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My “users” care about / get excited
about…
Thinking about taking it home…
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My users need…
Thinking about taking it home…
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I hope my users learn/experience…
Thinking about taking it home…
Post big questions on the outer edges of the concept map.
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Get in groups of 3 with people who you don’t know. Spend 15 minutes on each
person – helping him or her to develop the structure or topic of an overarching design
challenge or experience to work on tomorrow.
Spend the first minutes hearing from the person, and then the remaining discussion
on building on ideas. Be bold!
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On a big sticky post…
“I want to create__________ .”
Post on the timeline of ages. Include details that might tie to
someone else’s work.