employee counselling
TRANSCRIPT
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Employee Counseling
Krishantha Jayasundara(BA. Peradeniya, PQHRM (IPM), NDTHRD (IPM)
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Attraction
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Worrying over Someone
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Love
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Marriage
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Divorce
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Untimely Death
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8Are we generally happy in life?
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Need for Counseling for People
Variety of Problems
Damage done to us by
problems
Affect of our life
Impact on others life
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Need for Workplace Counseling
Issues of your Personal Life affect your Work Life
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Need for Workplace Counseling
Help employees easily adopt the changes in the work Place
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Need for Workplace Counseling
Improve Mental health of the troubled Person-leave problems aside when
entering the workplace
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Need for Workplace Counseling
The most valuable asset to an organization is its Human Resources
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Need for Workplace Counseling
Physical, mental, emotional and social wellbeing makes a perfect employee
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Need for Workplace Counseling
It’s a source of organizational change
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Definition of Counseling
Relationship in which one person endeavors to help another to understand and solve his adjustment problem.
Counseling is a two way affair involving counselor and counselee
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Definition of Counseling
something that provides direction or advice as to a decision or course of action
www.thefreedictionary.com
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What is not counseling
Advising done by the counselor. Psychotherapy (treatment of severe mental illnesses).
Solving all life’s problems.
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Who can Counsel?
Only a professional who has developed the essential skills and gained experiences over a period of time
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Counseling Skills
• Active listening and empathy
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Counseling Skills
• Respect the feelings
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Counseling Skills
• Sincerity
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Counseling Skills
• Tolerance
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Counseling Skills
• Self-awareness
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Counseling Skills
• Strength and Balance
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Counseling Skills
• Direction
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Identifying People who need counseling
• Those who look troubled, tensed or anxious
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Identifying People who need counseling
• Those whose behaviour has noticeably changed.
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Identifying People who need counseling
• Those who are not responding to usual motivators.
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Identifying People who need counseling
• Those who have a self-defeating or self-destructive behaviour
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Identifying People who need counseling
• Those who are not mobilizing their energy.
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Identifying People who need counseling
• They are not capable to make right decisions.
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Identifying People who need counseling
• Their thinking is clouded
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Identifying People who need counseling
• Misunderstanding and negative perceptions
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Identifying People who need counseling
• Performance problems
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Types of Counseling
Directive CounselingCooperative Counseling
Non-directive counseling
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Directive Counseling
Hears the emotional problemDecides what the employee should do
Motivate him to do the actionCounselor plays the role of an advisor
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Non-Directive Counseling
Opposition of directive counseling
Client-oriented process
Let the counselee to understand his/her problem
Let the counselee to decide on what he should do
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Cooperative Counseling
Something between directive and non directive counseling
Cooperative counseling is more practically applicable
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Stages of Counseling Process
Counselor’s Tasks
Counselee’s Tasks
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Stage-1
Counselor
Understands
Client’s Definition of the
Problem
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• Active listening • Empathy• Verbal communication • Non-verbal communication• Respect• Genuineness • Tolerance
Counselor’s Role in Stage-01
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Stage-2
Counselor
Challenges
Client’s View on
the problem/redefinition
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Challenges the counselor may face in stage-2
• Counselee contradicts himself• They become too emotional• They say things which are
unpractical• They get stuck in emotions
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Skills required in Stage-2
Active listening
Summarize and see the big picture
Advising skills
Probing skills
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Stage-3
Counselor
resources/facilitates
Managing the
problem
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Counselor's Role in Stage-3
Develop alternatives
Asses the pros and cons
of each
Select the best
alternativeFacilitatio
n
Prioritizing the selected alternatives
Action plan for implementatio
n
Goal Setting at each stage
Measure the progress
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Skills required in stage-3
Coaching skillsAdvising skills (only when asked for)FeedbackReferring (to someone for further help)
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Practical Considerations in Counseling
• Responsibility of counseling
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Practical Considerations in Counseling
• Length and number of sessions
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Practical Considerations in Counseling
• Time and place of sessions
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Practical Considerations in Counseling
• Need for keeping confidence
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53May you all live a happy life
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