employee engagement analysis: what are we assessing and what should we assess?
DESCRIPTION
Business leaders need employee engagement data to drive strategic decision making. But, what data do they need, and are they getting it? Human Capital Media (HCM) Advisory Group, the research division of Talent Management magazine, discovered that 33 percent never assess absenteeism when measuring employee engagement — a critical engagement indicator. This webinar will describe what employment engagement factors organizations are assessing and how they are doing so based upon research by HCM Advisory Group. The presentation will include the 2012 top employee engagement challenges and the future of employee engagement analysis. Join this session to see how you stack up!TRANSCRIPT
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Employee Engagement Analysis: What Are We
Assessing and What Should We Assess?
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Speaker: Stacey L.T. Boyle, Ph.D.
Vice President, HCM Advisory Group
Human Capital Media
Jerry Prochazka
Director, HCM Advisory Group
Human Capital Media
Moderator: Kellye Whitney
Managing Editor
Talent Management magazine
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Employee Engagement Analysis: What Are We
Assessing and What Should We Assess?
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Kellye Whitney
Managing Editor
Talent Management magazine
Employee Engagement Analysis: What Are We
Assessing and What Should We Assess?
#TMwebinar
Employee Engagement Analysis: What Are We
Assessing and What Should We Assess?
Stacey L.T. Boyle, Ph.D.
Vice President, HCM Advisory Group
Human Capital Media
Jerry Prochazka
Director, HCM Advisory Group
Human Capital Media
Survey Results for Learning Delivery
September 2012
Employee Engagement Analysis: What Are We Assessing and
What Should We Assess?
Stacey Boyle, Ph.D.
Vice President, HCM Advisory Group
Jerry Prochazka
Director, HCM Advisory Group
Agenda
• Deployment
• Evaluation and Measures
• Disconnects
• Generational Engagement
• Q&A
9
Interested in benchmarking your organization on this topic? Contact us! http://talentmgt.com/
Deployment
POLL: Which programs does your organization deploy? (Select all that apply.)
• Survey Results for Learning Delivery
September 2012
1 Recognition programs
2 Wellness programs
3 Work-life balance programs (e.g., flexible working)
4 Incentive programs
5
Stretch assignments (employees get a chance to work in different roles or on
different projects)
6 Charity matching programs
7 Benefit programs (specifically for employee engagement)
8 Compensation programs (specifically for employee engagement)
9 Other
10 My company does not have any employee engagement programs
67%
56%
53%
43%
38%
31%
20%
19%
12%
12%
Recognition programs
Wellness programs
Work-life balance programs
Incentive programs
Stretch assignments
Charity matching programs
Benefit programs
Compensation programs
Other
None
Employee Engagement Programs
Measurement
POLL: Which of the following does your organization MEASURE? (Select all that apply.)
September 2012
1 Opportunity to grow and improve skills
2 Overall job satisfaction
3 Confidence in organization’s senior leaders
4 Excitement about one’s work
5 Co-worker attitude and effort
6 Confidence in the organization’s future
7 Work-life balance
8 Satisfaction with recognition programs
9 Workplace safety
10 My organization does not evaluate employee engagement
64%
63%
52%
52%
46%
44%
40%
33%
25%
20%
8%
Opportunity to grow and improve skills
Overall job satisfaction
Confidence in organization’s senior leaders
Excitement about one’s work
Co-worker attitude and effort
Confidence in the organization’s future
Work-life balance
Satisfaction with recognition programs
Workplace safety
None
Other
Measuring employee engagement
73%
57%
47%
45%
44%
41%
36%
23%
20%
18%
13%
13%
Employee retention
Individual performance
Team performance
Customer satisfaction
Productivity
Service quality
Absenteeism
Profit
Customer loyalty
Sustainable revenue growth
Increased market share
Other
Measuring Employee Engagement Effectiveness
Survey Results for Learning Delivery
September 2012
Answer Options Weekly Monthly Quarterly Yearly Never
Absenteeism 7% 11% 11% 20% 33%
Customer loyalty 3% 11% 14% 19% 33%
Customer satisfaction 6% 14% 18% 25% 24%
Employee retention 2% 16% 20% 37% 18%
Individual performance 6% 8% 16% 45% 18%
Market share 2% 5% 12% 14% 39%
Productivity 10% 16% 14% 20% 27%
Profit 3% 17% 15% 15% 30%
Revenue growth 3% 16% 16% 15% 31%
Service quality 9% 18% 16% 17% 28%
Team performance 8% 13% 16% 22% 30%
Other 0% 3% 1% 8% 59%
Measuring Engagement Impact
Disconnects
Survey Results for Learning Delivery
Which of the following values and behaviors do you evaluate when you measure
employee engagement?
Answer Options Response
Percent
Work-life balance 40%
Satisfaction with recognition programs 33%
Workplace safety 25%
Which of the following employee engagement programs does your organization deploy?
(Select all that apply.)
Answer Options Response Percent
Recognition programs 67%
Wellness programs 56%
Work-life balance programs (e.g., flexible working) 53%
Disconnects
Disconnects
• Fifty-six percent of responding organizations deployed employee wellness programs.
• Less than 1 percent stated that they measure or evaluate the effectiveness of those programs!
Wellness programs
• Is it about absenteeism?
– 60 % of organizations revealed that they do not report employee engagement’s impact on absenteeism.
• How does having a robust wellness culture, where employees connect their own health and wellness to their job, impact employee engagement?
Reporting Demographics
Survey Results for Learning Delivery
September 2012
Do you report engagement by the following demographics? (Select all that apply.)
1 We do not report engagement by any demographic
2 generation/age
3 gender
4 department/division
5 Other
POLL: Do you report engagement by the following demographics? (Select all that apply.)
51%
45%
14%
14%
11%
We do not report engagement by any
demographic
department/division
gender
generation/age
Other
Reporting engagement by demographics
Generational Engagement
Generational Engagement
• Will all generations of workers be affected by the same factors when measuring employee engagement?
• Does your organization customize its engagement programs and the metrics it uses to evaluate effectiveness by workforce generation?
Generational Engagement
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