employee engagement and social recognition

Helping You Succeed in the Digital Era

Engaging Employees through

“Social Recognition”

Courtney Shelton Hunt, PhD12 June 20133rd Annual Global HR Forum onEngaging Employee Experience

http://denovati.com/events/vienna-employee-engagement-2013/

How to Use this Presentation as a Portal

Copyright © 2013, Courtney Shelton Hunt 2

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http://denovati.com/

http://denovati.com/

mailto:[email protected]

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About the Speaker

Copyright © 2013, Courtney Shelton Hunt - all rights reserved3

Courtney Shelton Hunt, PhDCourtney is the Founder and Principal of The Denovati Group and an international consultant, speaker, teacher, and writer. Her background in business development, communications, human capital management, information technology, and academia, combined with her business acumen, enables her to provide a unique holistic perspective and strategic leadership to organizations.

The Denovati Group enhances the success of individuals and organizations in the Digital Era through an alliance that provides thought leadership and guidance, research, consulting and training services, and a professional community that fosters the sharing of information and best practices. These objectives are accomplished through three divisions and two sub-brands:• Denovati Solutions• The Denovati Network• The Denovati Institute• SMART Blog• SMART Resources

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http://www.linkedin.com/in/cshunt312


Key Points New technologies and employee expectations are changing the way

organisations recognise value at work Employee recognition used to be formal, infrequent and siloed; with

social recognition programs, it becomes informal, interactive and visible to all

Social recognition software, which lets coworkers like, share and comment on peer recognition, generates social feedback that further reinforces values and encourages wanted behaviours

Social recognition can complement and provide input to formal performance management processes and can also facilitate leadership development and career management programs

Several organizations have realized significant benefits from implementing social recognition programs; learn from them


What is Social Recognition? Purpose: A means to increase productivity, communication,

and satisfaction in the workplace, and to help build a great culture and positive work environment

Channels– Manager-to-employee– Employee-to-manager– Peer-to-peer

Recognized activities– Great attitudes– Individual efforts– Team contributions

Types of recognition (not mutually exclusive) – Monetised: additional compensation (bonuses) or items that have a monetary

value (tickets, trips, etc.)– Complimentary: broadcast “thank you”, “kudos”, or “congratulations”Source: Wikipedia


Recent Research

http://go.globoforce.com/rs/globoforce/images/SHRM_Spring2013_web.pdf




More Results






More Support

http://tembosocial.com/resources/infographics/recognition-matters/

http://www.redballoon.com.au/corporate/articles/infographic-power-of-praise

http://blog.tembosocial.com/Portals/158704/docs/social%20recognition%20programs%20-%20why%20they%20matter.pdf


A Global Trend

http://www.openbadges.org/

http://www.redballoon.com.au/corporate/rewards

http://www.achievers.com/solutions/employee-recognition

http://tribehr.com/social-hr-software/talent-management/peer-and-public-recognition

http://mtmrecognition.com/points-programs/carousel/

http://tembosocial.com/

http://www.globoforce.com/social-recognition

http://www.silkroad.com/HR_Software/Point-Social-Collaboration-Software/Features/Leadership-Development-Recognition.html


SMART Social Recognition Sincere. Above all else, a good reward should reflect a genuine expression of

appreciation. Token acknowledgements leave something to be desired. Meaningful. To endure a motivating influence, rewards should be aligned

with the values, goals, and priorities that matter the most. Adaptable. The diverse workplace demands alternatives. Consider creative

options to keep your program fresh. No single reward format works for everyone all the time. [Recognition should be adapted and valuable to the receiver.]

Relevant. Some personal dimension is essential to a good reward. No matter how formal or informal, expensive or affordable, the relevance of any recognition will be improved with a personal touch — it’s a little thing that makes a big difference. [Recognition should be provided by someone of significance to the receiver.]

Timely. It is important that rewards respond to the behavior they are intending to reinforce. Don’t let too much time pass or the reward may be devalued and credibility eroded.

Source: “What Makes a Good Reward?” by Jim Brintnall, Debbie Gustafson, Bob Nelson, Recognition News, Vol. 2, Issue 2.


Three Approaches A stand-alone social

recognition system that can be integrated with other systems

Incorporating social recognition into a performance management system

Incorporating social recognition into a social intranet/digital workspace

https://youearnedit.com/

https://www.small-improvements.com/

http://www.networrk.com/

Prepared for: The Denovati Group

Property of YouEarnedIt

Company Overview

Purpose: Fostering happiness at work

Product: SaaS platform for employee engagement

Background: Created by and for Rockfish (Ad Age and OMMA “Agency of the Year”), launched 2012

Structure: Currently division of WPP (UK-based, 162K people, $15B revenue)

Team: Deep experience in digital design, social products, people optimization and Fortune 500 digital/mobile strategy


Customer Examples


Peer-to-Peer RecognitionPoints, kudos, notifications and conversations via Web and Mobile

Employee RewardsProducts, gift cards, charitable contributions, company perks (e.g. days off, executive coaching)

Building Blocks


Testimonials (from YEI Users)

Promotions are a brief recognition. Evaluations are mixed with "improvement areas." YouEarnedIt is about the success, their success, and it provides a consistent stream of making their win known.

YouEarnedIt has allowed me to incrementally recognize and reward those around me for everything from helping me carry something in from my car to super human efforts on a customer facing product delivery. I love that I have control over the amount of the reward and it's empowering to know that I can make someone's day a little bit brighter!


More Testimonials

YouEarnedIt allows our staff to recognize and reward individual team members in a way that, quite frankly, wasn't possible before. As organizations become flatter and more decentralized, it's more important than ever to empower everyone in the organization with the tools to encourage and reward one another – This is were YouEarnedIt really shines

YouEarnedIt was exactly the tool we needed to enhance our commitment to core values. Peer to peer recognition, packaged in an easy to use, user friendly format, allowed us to get our program up and running in no time at all. We are happy to be part of the YouEarnedIt program and see it being a long-term piece of our company incentive plan.

YEI is a unique tool that allows us to give props to each other for a job well done. We encourage our employees to foster good relationships with one another, and YEI is a great way to make sure that you keep a good thing going. It's also great for sending kudos to employees who work from other locations of remotely, making them feel included. I'm a huge fan!

Helping You Succeed in the Digital Era

Performance Feedback. Simple and intuitive.

■ Lean and agile performance feedback

■ Continuous communication, objective tracking and instant recognition lead to easy performance check ins

■ SaaS based, email driven and intuitive

Copyright © 2013, Small Improvements

Company overview


Customer Examples


How it Works: Recognition

I like to call these praisicons! - csh


How it Works: Review


■ Our team members work on many short-lived and dynamic projects…. It's those small wins that all add up and what we wanted to capture…. Using Small Improvements our employees are able to document feedback immediately and progressively… and all these are automatically linked to the performance review page making the official review time a much easier process for everyone.

■ Performance management is a challenge commonly faced by companies doing business in Asia. Due to common cultural perceptions, people tend to keep comments on others to themselves. Some even think expressing oneself publicly may create conflict and affect morale and teamwork…. A practical function we appreciate is the ability to sign in as "Anonymous", which helps mitigate any perceived conflicts from constructive comments.

Testimonials


■ Small Improvements…. creates an environment in which our team can share, relish in, and cheer on successes in a social, Facebook kind of way. Team members can provide praise, feedback, or post an idea to the team newsfeed allowing others to read it, like it, and add to it. You can also provide private, 1:1 feedback to a team mate that is completely off-the-grid, only HR can see it style feedback. These options allow us to foster a culture in which feedback and honest communication is accessible, encouraged, and a cultural norm.

■ Our team of 140+ employees adopted the tool almost immediately, and has integrated it into our daily routine. Since [adopting] the tool, we have had hundreds of messages shared between employees around the globe. The messages consist of performance feedback, project launches, new client announcements, new employee introductions, and employee praise and recognition [and more].

More Testimonials

CONFIDENTIAL

Talent and Knowledge CommunityNetworrk is a knowledge community for training, engagement, and recognition that gets your team to peak performance

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Road TestedTechnology• 100,000

Users

• Great references

• 3 State Departments of Education

• DeVry University

PROPERTY OF NETWORRK

About the Company

We engage, connect, inspire, train, and retain talent

Rookie of the year

Best Platfor

m

Top 10Nationally

Top 100 Ed

Innovator

Top 25 Startu

p

Illinois Top 20

Analysts Education Health & Corp

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DisruptiveTechnology

Next Generation Functionality

PeopleProfiles

• Bio & Contact

• Skill Assessments

• Skill Ratings

• Skill Search• Badges• Certificatio

ns• Transcripts• Participatio

n• Goals• Portfolio• Org Chart

Training & Developm

ent

• Teams & Groups

• Assessments

• Informal or Formal Learning

• Self-Directed

• Personal and Group Walls

• Gamification

• Analytics• Events• Tasks

Knowledge

Management

• Expert Directory

• Files• Links• Searchable• Credit

Tracking• Publishing

Center• Ratings• Discussions• Assign• Review

Workflow

Private & Configurable Portal

Engagement &

Recognition

• Badge Galleries

• Praise Feed• Automatic

or User-Driven Options

• Reporting

Organizations of every size taking action…

• People

• Content (or Extend SharePoint)

• Learning (or extend LMS)

• Performance

• Recognition (Gamification and Badges)


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Shine Light on Performance

Praising members in public includes the person getting and giving praise.

Click picture to see profile

Recognition energizes a positive culture

Especially important to younger workers

Giving Praise


Shine Light on Role Models

Praise members in public Galleries –

Create a recognition culture and inspire people to be on the best of lists.

Recognizing Performance

29PROPERTY OF NETWORRK

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Testimonials We use Networrk’s recognition features to motivate employees. Praise from managers, leadership attention, and a chance to lead projects is an effective motivator and often more so than cash.

The praise feature lets us highlight top performers in 10 seconds. The public feed shines light on accomplishments and we often attach the content such as a report or presentation to others benefit from best practice sharing. The recognition galleries are like our halls of fame.

30PROPERTY OF NETWORRK

ABOUT THE DENOVATI GROUP

http://denovati.com/denovati-digital-network

The Denovati…Pronunciation guide: day-no-VAH-teeDeconstructing the term:

– DE = Digital Era– NOV = short for novani, the Latin term for colonists,

immigrants, new residents…– ATI = those who seek knowledge and/or are in the know


The Denovati areDigital Era explorers, pathfinders and pioneers

who seek to understand and effectively leverage social and digital technologies

The Denovati Group


Click here to learn more about who we are, what we do, and what we offer

http://denovati.com/about-the-denovati/

http://denovati.com/about-the-denovati/

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employee engagement and social recognition

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