employee engagement care tm survey ttms-peopleprofit ttms-peopleprofit
TRANSCRIPT
EMPLOYEE ENGAGEMENT
CARETM SURVEY
www.peopleprofit.in
TTMS-PEOPLEPROFIT
PLUGGED-IN OR TUNED-OFF
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They are living and loving the job. The maximally engaged.
Minimally engaged. They are psychological absentees. Merely going through the motions …. doing what is barely necessary to keep the job.
They are cynic and bitter about work and the workplace. The psychological picketers.
Enthusiastic
Tuned off
Counter- Engaged
WORKPLACE NEEDS AND EMPLOYEE ENGAGEMENT
THINK Highly of the work & the company FEEL Passionate about work ACT With enthusiasm and put their
heart into the job
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People have certain expectations from work and the workplace. When these expectations are met - result is ENGAGED EMPLOYEES. They:
COMPONENTS OF ENGAGEMENT
We call it the CARETM model:
Thinks positively about the company
Feels passionate about work
Works with energy and enthusiasm
COGNITIVE
AFFECTIVE
RESPONSE
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ENGAGEMENT PERFORMANCE LINK
Research Shows:
High levels of employee engagement leads to higher levels of individual and organisational performance
HIGH ENGAGEMENT
INDIVIDUAL PERFORMANCE
BUSINESS PERFORMANCE
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THE PEOPLEPROFIT MODEL
ENGAGEMENT DRIVERS
ENGAGEMENT STATE
ENGAGEMENT BEHAVIOUR
INDIVIDUAL OUTCOME
ORGANISATIONAL OUTCOME
Work and Workplace Variables FASE Needs Individual Variables e.g., Positive Self-Esteem
Cognitive Engagement Has positive beliefs about work, workplace and company Affective Engagement Sense of pride, attachment and passion about work, workplace and company
Response - High energy - Self-starter - Persistent - Goes the extra mile - Shows infectious enthusiasm
Better in-Role & Extra-Role Performance Meets and Exceeds Performance and Role Expectations
Higher /Better - Sales - Customer Satisfaction - Productivity - Revenue - Profitability Lower / Fewer: - Turnover - Absenteeism - Waste - Accidents
Copyright: © Sugato Lahiry, 2009
PEOPLEPROFIT MODEL OF INTEGRATED EMPLOYEE ENGAGEMENT
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CARETM SURVEY PROVIDES
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Close-ended Options for
Open-ended Options for
Quantitative Analysis
Qualitative Analysis
FAIRNESS
ACHIEVEMENT SOCIAL ENVIRONMENT
CARETM SURVEY OUTCOME
The CARETM Survey Reporting will provide:
• Overall Employee Engagement Index
• Report on individual Engagement Drivers
• Unit/Department wise analyses
• Individual Managers’ Reports *
• Critical Demography-based analyses *
• Action Priority Matrix
* Applicable in Commissioned Surveys
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CARETM SURVEY RELIABILITY
• CARETM Survey is a highly reliable precision tool – very high Cronbach's α (alpha) and Split-Half Coefficient.
• Has best-in-class psychometric properties.
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STANDARD PROJECT PHASES
EMPLOYEE ENGAGEMENT INTERVENTION
DIALOGUE
DISCOVERY
DIAGNOSIS
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TTMS PEOPLEPROFIT: PROFILE
Consulting arm of Thinktank Management Services (P) Ltd
Provides services and solutions in the ‘Human Resource’ & Human Performance Technology’ areas.
Global network of eminent experts and professional practice leaders from Asia, Europe and the U.S.
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Research Rigour I Ground Realities