Employees

Tom BeatonSVP, Management

The Dolben Company

November 04, 2015

Managing Build to Rent/PRSThe U.S. Experience

The Real Value of Great Employees

Property Management: THENMom & PopApartment

s

Property Management: NOW

GROW, DON’T STEAL

Attracting Talent

Maintenance Team Technical Schools Community Colleges Employee Referrals

Office Team Colleges/Universities Career Fairs Employee Referrals

Attracting Talent

Property Management

Accounting

Software

Hardware

Insurance

Public Relations

Marketing

Advertising

HVAC

Roofing

Landscaping

Snow Removal

Cleaning

Painting

Flooring

Plumbing

Electrical

Security

Legal Interior designers

ArchitectsConstruction

Industries We Touch

Typical Day?

THERE IS NO TYPICAL DAY!

• Leasing apartments• Collecting rents• Marketing and advertising• Maintenance of property• Contract negotiation• Customer service• Resident activities

Daily Activities

Emergency:

Emergency: Tornado

Skills Needed

• Customer Service Oriented• Strong Communication Skills• Outgoing Personality• Common Sense• Team Player

Educating

Our

Employees

of

Tomorrow

Property Management 101

• Recent College Graduates

• No Experience• Desire & Potential • 8-12 Weeks

Introduction to Industry

Leasing TrainingSoftware TrainingAccountingHR Training

• APM PM RPM

Grow Talent

• In-house training program• Operations Manual• Taught by internal subject matter

experts• Leasing, maintenance & software

training• Separate Educational Tracks

• Property Manager• Assistant Manager• Leasing Consultant• Maintenance Supervisor

Training: Dolben University

• Online training platform • Training/Retraining• Required of all employees

• Fair Housing• Sexual Harassment• Customer Service• Leasing Training• Maintenance Training• Supervisory Skills Training

Online Training

• Membership provides opportunities for networking, education, and legislation.

• Certifications through NAAEI, include:

• CAPS • CAM• NALP • CAMT

Industry Associations

The Essential Industry Text

Base Salary Performance Based

Bonus Leasing Incentives Medical/Dental Insurance Disability/Life Insurance Tuition Reimbursement Retirement Plan Paid Time Off Rent Discount Program Wellness Program

Employee Compensation & Benefits

• Long term committed employees• High level of customer service• Professionalism• Increased Net Operating Income

Results