1.Empowering A Smarter Workforce Through Social Knowledge Sharing Presented By Dev K Menon, Senior Brand Lead, IBM Collaboration Solutions, IBM Singapore

2. Organizational Challenges TodayIs NOT Document Management 3. CEOHow Do I Enable My Employees To Work Smarter Instead Of Harder? 4. Different People Work DifferentlyIs NOT Document Management 5. Understand Social Media 6. Understand Social Media 7. Understand how Social Media Is Influencing Decisions 8. Understand That KnowledgeIS NOT STORED IN FOLDERS 9. This afternoon everyone in your company walks out the doornever to returnincluding you. Would your company be able to survive?Imagine This 10. When a person leaves your company,What knowledge do they leave behind? And where is it?10 2013 IBM Corporation 11. Everyday a person in your company will discover a new and more effective way of doing business.What are the chances others could benefit from this new way?11 2013 IBM Corporation 12. Everyday a person in your company will find an answer to a business problem theyve been struggling with.What are the chances others are struggling with the same problem?12 2013 IBM Corporation 13. Everyday a person in your company will create something unique, a process, a macro, a shortcut that will help them be more effective in their work. What are the chances others could leverage that creation?13 2013 IBM Corporation 14. The Social Evolution14 2013 IBM Corporation 15. EMAIL: One To One Q?A!Only 2 People Benefit From This Conversation15 2013 IBM Corporation 16. Portals: One To ManyInformation Is Pushed 16 2013 IBM Corporation 17. Social: Many To Many BlogsSocial MailForumsQ&A WikisMicrobloggingBookmarksEveryone Benefits From Your Knowledge Search 17 2013 IBM Corporation 18. With Open Sharing Based On Social, Find The Knowledge Source And You Find Their Knowledge18 2013 IBM Corporation 19. Knowing Who Created The Content And Who Has Used And Liked It Makes It Much Easier To Find Credible KnowledgeWhich one should I use?19 2013 IBM Corporation 20. Profiles 21. Communities36 IBM & SCG Confidential 2013 22. Activities 23. File Sharing 24. Micro Blogging 25. Ideation FeatureIdeation Graduated IdeaSimilar Ideas43 IBM & SCG Confidential 2013 26. Exchange Email Embedded ExperiencePrivate Messaging31 IBM & SCG Confidential 2013 27. MobilityIBM TravelerIBM ConnectionsIBM SametimeIBM SmartCloud MeetingsIBM Symphony 28. Applies Internal: Knowledge SharingIs NOT Document Management 29. Applies External: Sentiment AnalysisIs NOT Document Management 30. Social Business Going Social In Your Business Is Not AboutWhether You Want To Go Its AboutWho You Want To Go With 31. Customers Who Have Adopted Our Web Experience 32. The 3rd largest building materials company in the world with 47,000 employees in 50 countries. Sharing knowledge led to new best practices and process, implemented in 1/3 of the time it used to take.34 2013 IBM Corporation 33. A premier railroad franchise based in the United States leverages social business to access and leverage case files. Knowledge sharing helped the company produce litigation information in a timely, low cost manner, working to make e-discovery a better situation.35 2013 IBM Corporation 34. A family of mutual property and casualty insurance companies that wanted to break down the silos that had developed in their company and within their independent agency force. Sharing knowledge, they were able to increase revenue from $65M to $110M using 1/3 less resources. 36 2013 IBM Corporation 35. A global industrial automation device company that wanted to use their collective knowledge better, to remove geographical barriers to let knowledge flow Now people searching for specific information can access and leverage content as well as the personal experiences of others... to deliver better products to the customers 37 2013 IBM Corporation 36. Are You Thinking Of Taking Your Business To The Next Level In Social Business? 37. Come Talk #1 Us ToIDC named IBM #1 in Enterprise Social Software for the 4th Source: IDC Worldwide Semiannual Software Tracker, 2H 2012 consecutive yearSource: IDC Worldwide Semiannual Software Tracker, 2H 2012IDC named IBM #1 in Enterprise Social Software for the 4th consecutive yearThe Forrester Wave: Cloud Strategies of Online Collaboration Software Vendors, 3Q 2012, Forrester Research Inc, Aug 2012IBM is a Leader in Social Business The Forrester Wave is copyrighted by Forrester Research, Inc. Forrester and Forrester Wave are trademarks of Forrester Research, Inc. The Forrester Wave is a graphical representation of Forrester's call on a market and is plotted using a detailed spreadsheet with exposed scores, weightings, and comments. Forrester does not endorse any vendor, product, or service depicted in the Forrester Wave. Information is based on best available resources. Opinions reflect judgment at the time and are subject to change. 2013 IBM Corporation 38. Social Transformation Is A Journey 39. Needs Change Management 40. Humanise Your Business Applications with SocialWe Humanise Your Business Process Solutions By Making Them Social Enabled 41. Social Should be an Important Part of The Vision For Your Business Content, Rich Media MgtPersonalization & TargetingMobileCustomer ExperienceExceptional Digital ExperienceMarketing ManagementSocial & UCCEmployee ExperiencePortalAnalytics & OptimizationCloudCommerce IntegrationSocialStart conversations, build stronger relationships and communities to win new customers, increase revenue & productivityMobileInteract with content, applications, & processes intuitively across devices to help customers buy & employees work more efficientlyContentDeliver content that is relevant and compelling to each user to attract new business, & increase customer and employee satisfactionAnalytic sIntegrationOptimize, measure, and respond to customer and employee interactions in real time for better business resultsGive customers and employees the capabilities they need in context of their goals 42. The World is Changing Fast!! QUESTION ISDev K Menon Senior Brand Lead, Digital Experience and Social Business Mobile: (65)97843775 Mail: devk@sg.ibm.com@DevKMenonDev K MenonIs Your Business Changing Fast Enough?? Take The First Step Today 44 2013 IBM Corporation