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  • Empowering Employees Through Intranet Portal Technology Michael A. Gannotti E-Biz & KM Technology Specialist The Microsoft Corporation Greater Pennsylvania District mgann@microsoft.com mgann@microsoft.com (610) 240-7059
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  • Agenda Introductions Introduction To Empowering Intranets Overall Portal Infrastructure Business Challenges The Goal Solutions Demonstrations Q&A
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  • Introductions Who I am E-Business and KM Technology Specialist for The Microsoft Corporation Former: Corporate Systems Architect-The Vanguard Group Usability Engineer-The Vanguard Group Instructional Web Designer-Intracorp Jr. High School Teacher-Coachella Valley Unified Family Preservation Case Manager Sergeant United States Army
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  • Introduction Intranet portal solutions should provide a unified web based entity that connects people and organizations to contextually relevant information, services and applications. Such a solution should provide the flexibility and safeguards that will permit it to extend its presence outside of the organization as well.
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  • Intranet Portal Overview and Profiles Corporate Silos Collaborative
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  • Intranet Portal Overview and Profiles Corporate Silos Collaborative Strict content change control process, small number of contributors. Multilingual delivery of content. Corporate spanning content and applications
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  • Intranet Portal Overview and Profiles Corporate Silos Collaborative Less strict content change control process, larger number of contributors. Mix of multilingual and language localized content. Content and applications focused on vertical silos. Mixture of sites including informational, application driven, as well as collaborative.
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  • Intranet Portal Overview and Profiles Corporate Silos Collaborative Least strict content change control process, all employees are potential contributors. Localization of content. Provides collaborative environment for projects, teams, meetings.
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  • Portal Services Corporate Silos Collaborative Portal Framework Personalization Customization Web Content Management Content/Application Aggregation Document Management Discussions Presence Awareness and Messaging Web Based Training Rich Media Communications Calendaring Email Polling Legacy Systems Integration Business Intelligence Index\Search Taxonomy Information Architecture Self-Service Profiling Site Analytics Data Transformation & Exchange Security Workflow Directory Services/Integration Office Integration
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  • Application Framework Data Repository Business Process Integration Portal Services Browser or rich client access Visual Development Tools Web Component Infrastructure & Team Collaboration Services Server ( App Server, Web Server, Media Server, Directory Server, Security, etc. ) Common Services: Search, Single sign-on, Rendering, User management, etc. Management and Security Services 3 rd Party Server Apps Commerce Services Content Mgmt Services Overall Portal Infrastructure
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  • Business Imperatives Increase Revenue Increase Productivity Reduce Operational costs
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  • Shifting Climate Technology Climate Security and Privacy New era of programming XML web services Proliferation of smart devices Managing complexity Business Climate Economic recovery slower than expected Effects not yet felt Economic practices scrutinized Pace of change accelerating Global competitiveness increasing
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  • Most Common Business Challenges Increase Productivity Improve the ability to attract, retain, and develop people Enhance learning opportunities Develop new ways to create value Improve quality and speed of decisions Increase Revenue Forecast and plan more effectively Improve management of risk Increase customer satisfaction Reduction of Operational Costs Minimize reinventing the wheel Reduce product/business development cycles
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  • Todays knowledge economy (What analysts are saying) Employees get 50%-75% of their relevant info. directly from other people. From The Knowledge Worker Investment Paradox Gartner research 7/17/2002 Furthermore, more than 80% of enterprise's digitized resources reside in individual hard drives and in personal files. Individuals hold the key to the knowledge economy and most of it is lost when they leave the enterprise.
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  • The Goal End-Use Productivity Simplify ways for employees to share their information Provide contextual information Reduce the amount of training Access information anytime, anywhere Team Collaboration Remove barriers to collaborate More forms of collaboration Corporate knowledge Simplify ways to collect and classify information Inform employees when information relevant to them changes Treat all types of information as first class
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  • The Result Employees Will be more skilled Access more relevant information Making faster and better decisions Teams Work more effectively together Share more information More motivated to work together Corporate Retain more information Are more productive Better return on previous investments
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  • Business Solutions Familiar tools for employees accessing and analyzing information already residing in disparate systems Seamless integration between productivity tools and collaborative environments Unified search of documents, people, teams, websites and Line of Business data Get notified when relevant information changes
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  • Technology Is Not All Employee competency, re-training efforts, new functions required Company culture Politics and different agenda Legacy (of systems, people, process) Cost of applying technology not always feasible e.g.,: Scanning archives of documents Purchasing new equipment
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  • Problems with portals today Different groups have different needs, different agenda Time dimension of information Top Down is very limiting User re-training, support, content management ROI not always evident, not always attainable
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  • Low Usability and User Experience On average Enterprise users dont use the portal more than 12% of the workday (IDC, Delphi) (~One Hour) The rest is spend in Productivity tools working on data that is otherwise available in the portal End-User Personalization is utilized 4% (IDC) An App-based portal is limiting for other user groups
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  • More StructuredMore Structured locate & organizelocate & organize Outbound comm.Outbound comm. PortalFramework Connecting the Dots FlexibleFlexible User FamiliarityUser Familiarity ContextualContextual PersonalProductivity TeamCollaboration Ad-hoc/ProjectAd-hoc/Project Complex deliver.Complex deliver. Different user ExperiencesDifferent user Experiences The Portal Ecosystem Portal Framework Find information Access LOB and tools Get Status Interact externally ProductivityProductivity Get the info. you need when you need it, where you need it CollaborationCollaboration Collaborate with the right people at the right time ProcessProcess Automation Content Management Workflows
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  • Portal Ecosystem - Benefits More refined approach to portal solutions Allows organizations to strategize portal roll-out (Meta) Employ the right tool for the job (Giga) Better return on investment More people using portal capabilities through familiar interfaces
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  • Individual The Power of Many Enterprise Division Teams Get information and Collaborate from your productivity tools Faster, Easier and richer forms of collaboration Collect and retain more knowledge Notify users of changes Better use of existing investments Communicate more effectively with customers and partners Become more Agile
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  • The Portal Ecosystem MS-Office It all starts with the desktop client! Portal ecosystem must leverage what end users know. On top of its already familiar user interface, Offline support, and specialized tools such as Smart tags, Pivot tables and Charts New version adds XML support, and TaskPane functionality (Context Sensitive side menus) Collaborative Team services On top of already simple, ad-hoc grassroots web collaboration experience Should support DRM and RTC support, Integration of office productivity with team info. (e.g. shared calendars and tasks) and workspace support for mail/calendar client (e.g. meeting documents)
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  • The Portal Ecosystem (Cont.) Aggregation Portal Application Must provide superb search, notification and auto-categorization. Crawl collaborative sub-sites; Personal portals; LOB Personalization and Single Sign on; Web Services consumption point. Other Assets That Might Integrate Content management services; message transformation and routing; rich analytics/profiling/personalization
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  • Personalized Web Components Leverages EAI integration SSO service provided by application Data caching Fixed format Simple to add on page Personalized Web Components Leverages EAI integration SSO service provided by application Data caching Fixed format Simple to add on page
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  • Office Connectivity Same data available in MS-Office Leverages all EAI integration Inclu