Empowering EmployeesEmpowering EmployeesThrough Intranet Portal TechnologyThrough Intranet Portal Technology

Michael A. GannottiMichael A. GannottiE-Biz & KM Technology SpecialistThe Microsoft CorporationGreater Pennsylvania District

mgann@microsoft.com (610) 240-7059

AgendaAgenda

IntroductionsIntroductions Introduction To Empowering IntranetsIntroduction To Empowering Intranets Overall Portal InfrastructureOverall Portal Infrastructure Business ChallengesBusiness Challenges The GoalThe Goal SolutionsSolutions DemonstrationsDemonstrations Q&AQ&A

IntroductionsIntroductions Who I amWho I am

E-Business and KM Technology Specialist E-Business and KM Technology Specialist for The Microsoft Corporationfor The Microsoft Corporation

Former: Former: Corporate Systems Architect-The Corporate Systems Architect-The

Vanguard GroupVanguard Group Usability Engineer-The Vanguard GroupUsability Engineer-The Vanguard Group Instructional Web Designer-IntracorpInstructional Web Designer-Intracorp Jr. High School Teacher-Coachella Jr. High School Teacher-Coachella

Valley UnifiedValley Unified Family Preservation Case ManagerFamily Preservation Case Manager Sergeant United States ArmySergeant United States Army

IntroductionIntroduction

Intranet portal solutions should provide Intranet portal solutions should provide a unified web based entity that a unified web based entity that connects people and organizations to connects people and organizations to contextually relevant information, contextually relevant information, services and applications. Such a services and applications. Such a solution should provide the flexibility solution should provide the flexibility and safeguards that will permit it to and safeguards that will permit it to extend its presence outside of the extend its presence outside of the organization as well.organization as well.

Intranet Portal Overview Intranet Portal Overview and Profilesand Profiles

Corporate

Silos

Collaborative

Intranet Portal Overview Intranet Portal Overview and Profilesand Profiles

Corporate

Silos

Collaborative

Strict content change control process, small number of contributors. Multilingual delivery of content.

Corporate spanning content and applications

Intranet Portal Overview Intranet Portal Overview and Profilesand Profiles

Corporate

Silos

Collaborative

Less strict content change control process, larger number of contributors. Mix of multilingual and language localized content.

Content and applications focused on vertical silos. Mixture of sites including informational, application driven, as well as collaborative.

Intranet Portal Overview Intranet Portal Overview and Profilesand Profiles

Corporate

Silos

Collaborative

Least strict content change control process, all employees are potential contributors. Localization of content.

Provides collaborative environment for projects, teams, meetings.

Portal ServicesPortal Services

Corporate

Silos

Collaborative

Portal FrameworkPersonalizationCustomizationWeb Content ManagementContent/Application AggregationDocument ManagementDiscussionsPresence Awareness and MessagingWeb Based TrainingRich Media CommunicationsCalendaringEmailPollingLegacy Systems IntegrationBusiness IntelligenceIndex\SearchTaxonomyInformation ArchitectureSelf-ServiceProfilingSite AnalyticsData Transformation & ExchangeSecurityWorkflowDirectory Services/IntegrationOffice Integration

Application Framework

Data Repository

Business Process

Integration

Portal Services

Browser or rich client access

Vis

ual

Dev

elo

pm

ent

To

ols

Web Component Infrastructure & Team Collaboration Services

Server (App Server, Web Server, Media Server, Directory Server, Security, etc.)

Common Services:Search, Single sign-on, Rendering, User management, etc.

Man

agem

ent

and

Sec

uri

ty S

ervi

ces

3rd Party

Server Apps

Commerce Services

Content Mgmt

Services

Overall Portal InfrastructureOverall Portal Infrastructure

Business ImperativesBusiness Imperatives

Increase RevenueIncrease Revenue

Increase ProductivityIncrease Productivity

Reduce Operational Reduce Operational costscosts

Shifting ClimateShifting Climate

Technology ClimateTechnology ClimateSecurity and Privacy

New era of programmingXML web services

Proliferation of smart devices

Managing complexity

Business ClimateBusiness ClimateEconomic recovery slower than expected

Effects not yet feltEconomic practices scrutinizedPace of change acceleratingGlobal competitiveness increasing

Most Common Business ChallengesMost Common Business Challenges

Increase ProductivityIncrease Productivity Improve the ability to attract, retain, and develop Improve the ability to attract, retain, and develop

peoplepeople Enhance learning opportunitiesEnhance learning opportunities Develop new ways to create valueDevelop new ways to create value Improve quality and speed of decisionsImprove quality and speed of decisions

Increase RevenueIncrease Revenue Forecast and plan more effectivelyForecast and plan more effectively Improve management of riskImprove management of risk Increase customer satisfactionIncrease customer satisfaction

Reduction of Operational CostsReduction of Operational Costs Minimize “reinventing the wheel”Minimize “reinventing the wheel” Reduce product/business development cyclesReduce product/business development cycles

Today’s knowledge economyToday’s knowledge economy(What analysts are saying)(What analysts are saying)

Employees get 50%-75% of their Employees get 50%-75% of their relevant info. directly from other relevant info. directly from other peoplepeople. .

From “The Knowledge Worker Investment Paradox” Gartner research 7/17/2002

Furthermore, more than 80% of Furthermore, more than 80% of enterprise's digitized resources reside enterprise's digitized resources reside in individual hard drives and in in individual hard drives and in personalpersonal files. files.

Individuals hold the key to the Individuals hold the key to the knowledge knowledge economy and most of it is economy and most of it is lost when they leave the enterprise.lost when they leave the enterprise.

The GoalThe Goal

End-Use ProductivityEnd-Use Productivity Simplify ways for employees to share their Simplify ways for employees to share their

informationinformation Provide contextual informationProvide contextual information Reduce the amount of trainingReduce the amount of training Access information anytime, anywhereAccess information anytime, anywhere

Team CollaborationTeam Collaboration Remove barriers to collaborateRemove barriers to collaborate More forms of collaborationMore forms of collaboration

Corporate knowledgeCorporate knowledge Simplify ways to collect and classify informationSimplify ways to collect and classify information Inform employees when information relevant to Inform employees when information relevant to

them changesthem changes Treat all types of information as first classTreat all types of information as first class

The ResultThe Result

EmployeesEmployees Will be more skilledWill be more skilled Access more relevant informationAccess more relevant information Making faster and better decisionsMaking faster and better decisions

TeamsTeams Work more effectively togetherWork more effectively together Share more informationShare more information More motivated to work togetherMore motivated to work together

CorporateCorporate Retain more informationRetain more information Are more productiveAre more productive Better return on previous investmentsBetter return on previous investments

Business SolutionsBusiness Solutions Familiar toolsFamiliar tools for employees accessing for employees accessing

and analyzing information already and analyzing information already residing in disparate systemsresiding in disparate systems

Seamless integrationSeamless integration between between productivity tools and collaborative productivity tools and collaborative environmentsenvironments

Unified search Unified search of documents, people, of documents, people, teams, websites and Line of Business teams, websites and Line of Business datadata

Get notifiedGet notified when relevant information when relevant information changeschanges

Technology Is Not All…Technology Is Not All… Employee competency, re-training Employee competency, re-training

efforts, new functions requiredefforts, new functions required Company cultureCompany culture Politics and different agendaPolitics and different agenda Legacy (of systems, people, process) Legacy (of systems, people, process) Cost of applying technology not Cost of applying technology not

always feasible e.g.,:always feasible e.g.,: Scanning archives of documentsScanning archives of documents Purchasing new equipmentPurchasing new equipment

Problems with portals todayProblems with portals today

Different groups have different needs, Different groups have different needs, different agendadifferent agenda

Time dimension of informationTime dimension of information Top Down is very limitingTop Down is very limiting User re-training, support, content User re-training, support, content

managementmanagement ROI not always evident, not always ROI not always evident, not always

attainableattainable

Low Usability and User Low Usability and User ExperienceExperience On average Enterprise users don’t use On average Enterprise users don’t use

the portal more than 12% of the workday the portal more than 12% of the workday (IDC, Delphi) (~One Hour)(IDC, Delphi) (~One Hour)

The rest is spend in Productivity tools The rest is spend in Productivity tools working on data that is otherwise working on data that is otherwise available in the portalavailable in the portal

End-User Personalization is utilized 4% End-User Personalization is utilized 4% (IDC)(IDC)

An App-based portal is limiting for other An App-based portal is limiting for other user groupsuser groups

• More StructuredMore Structured• locate & organize locate & organize • Outbound comm.Outbound comm.

PortalPortalFrameworkFramework

Connecting the DotsConnecting the Dots

• FlexibleFlexible• User FamiliarityUser Familiarity• ContextualContextual

PersonalPersonalProductivityProductivity

TeamTeamCollaborationCollaboration• Ad-hoc/ProjectAd-hoc/Project• Complex deliver.Complex deliver.• Different user Different user

ExperiencesExperiencesThe PortalThe PortalEcosystemEcosystem

Portal FrameworkPortal FrameworkPortal FrameworkPortal FrameworkFind informationFind informationAccess LOB and tools Access LOB and tools Get StatusGet StatusInteract externallyInteract externally

ProductivityProductivityProductivityProductivityGet the info. you need Get the info. you need when you need it, when you need it, where you need itwhere you need it

CollaborationCollaborationCollaborationCollaborationCollaborate with the Collaborate with the right people at the right people at the right timeright time

ProcessProcessProcessProcessAutomationAutomationContent ManagementContent ManagementWorkflowsWorkflows

Portal Ecosystem - BenefitsPortal Ecosystem - Benefits

More refined approach to portal More refined approach to portal solutionssolutions

Allows organizations to strategize Allows organizations to strategize portal roll-out (Meta) portal roll-out (Meta)

““Employ the right tool for the job” Employ the right tool for the job” (Giga)(Giga)

Better return on investmentBetter return on investment More people using portal capabilities More people using portal capabilities

through familiar interfacesthrough familiar interfaces

Individual

The Power The Power of Manyof Many

Enterprise

Division

Teams

Get information and Collaborate from your productivity tools

Faster, Easier and richer forms of collaboration

Collect and retain more knowledgeNotify users of changes

Better use of existing investmentsCommunicate more effectively with customers and partnersBecome more Agile

The Portal EcosystemThe Portal Ecosystem MS-OfficeMS-Office

It all starts with the desktop client! Portal It all starts with the desktop client! Portal ecosystem must leverage what end users know.ecosystem must leverage what end users know.

On top of its already familiar user interface, On top of its already familiar user interface, Offline support, and specialized tools such as Offline support, and specialized tools such as Smart tags, Pivot tables and ChartsSmart tags, Pivot tables and Charts

New version adds XML support, and TaskPane New version adds XML support, and TaskPane functionality (Context Sensitive side menus)functionality (Context Sensitive side menus)

Collaborative Team servicesCollaborative Team services On top of already simple, ad-hoc grassroots web On top of already simple, ad-hoc grassroots web

collaboration experiencecollaboration experience Should support DRM and RTC support, Should support DRM and RTC support,

Integration of office productivity with team info. Integration of office productivity with team info. (e.g. shared calendars and tasks) and workspace (e.g. shared calendars and tasks) and workspace support for mail/calendar client (e.g. meeting support for mail/calendar client (e.g. meeting documents)documents)

The Portal Ecosystem (Cont.)The Portal Ecosystem (Cont.) Aggregation Portal ApplicationAggregation Portal Application

Must provide superb search, notification Must provide superb search, notification and auto-categorization.and auto-categorization.

Crawl collaborative sub-sites; Personal Crawl collaborative sub-sites; Personal portals; LOB Personalization and Single portals; LOB Personalization and Single Sign on; Web Services consumption Sign on; Web Services consumption point.point.

Other Assets That Might IntegrateOther Assets That Might Integrate Content management services; message Content management services; message

transformation and routing; rich transformation and routing; rich analytics/profiling/personalizationanalytics/profiling/personalization

Personalized Web Personalized Web ComponentsComponents•Leverages EAI integration•SSO service provided by application•Data caching•Fixed format•Simple to add on page

Personalized Web Personalized Web ComponentsComponents•Leverages EAI integration•SSO service provided by application•Data caching•Fixed format•Simple to add on page

Office ConnectivityOffice Connectivity•Same data available in MS-Office•Leverages all EAI integration•Including SSO and Data Cache•Flexible format•Simple to create•Available Off-line

Office ConnectivityOffice Connectivity•Same data available in MS-Office•Leverages all EAI integration•Including SSO and Data Cache•Flexible format•Simple to create•Available Off-line

What You Should Expect What You Should Expect From A Portal SolutionFrom A Portal Solution Rich out-of-the-box experienceRich out-of-the-box experience

Hit the ground runningHit the ground running User comfort zoneUser comfort zone

Collaborate and find information from your Collaborate and find information from your familiar productivity toolsfamiliar productivity tools

Take your experience offline!Take your experience offline! Use the rich features of office productsUse the rich features of office products Better return on investmentBetter return on investment

Utilize tools your company has already paid forUtilize tools your company has already paid for More people access your LOB systems making More people access your LOB systems making

better use of itbetter use of it Faster deployment and lower user training costsFaster deployment and lower user training costs

SummarySummary

Organizations are faced with great business Organizations are faced with great business challengeschallenges

A Portal Ecosystem that spans users & A Portal Ecosystem that spans users & teams, partners and customersteams, partners and customers Provides a better return on investmentProvides a better return on investment More information retained by organizationsMore information retained by organizations

Many software companies are making great Many software companies are making great investments in collaborative and portal investments in collaborative and portal technologies:technologies: Integrate the experiences of finding information, Integrate the experiences of finding information,

collaborating and you individual workcollaborating and you individual work Lets you focus on deployment issues by Lets you focus on deployment issues by

providing rich out-of-the-box experienceproviding rich out-of-the-box experience

ResourcesResources

Michael A. GannottiMichael A. Gannotti mgann@microsoft.commgann@microsoft.com 610-240-7059610-240-7059 www.michaelgannotti.comwww.michaelgannotti.com

www.microsoft.com/usawww.microsoft.com/usa www.microsoft.com/sharepointwww.microsoft.com/sharepoint

© 2001 Microsoft Corporation. All rights reserved.© 2001 Microsoft Corporation. All rights reserved.

Optional SlidesOptional Slides

Typical Portal RequirementsTypical Portal Requirements Enterprise Portal NeedsEnterprise Portal Needs Portal SolutionPortal Solution Microsoft Portal SolutionMicrosoft Portal Solution

Information Worker PlatformInformation Worker Platform Digital Media AcceleratorDigital Media Accelerator

Typical Portal RequirementsTypical Portal Requirements

Increased Self-ServiceIncreased Self-Service Easy Access To Corporate KnowledgeEasy Access To Corporate Knowledge Executive AnnouncementsExecutive Announcements Virtual MeetingsVirtual Meetings Online CollaborationOnline Collaboration Increased Integration With Desktop ApplicationsIncreased Integration With Desktop Applications Increased Customization and Personalization Increased Customization and Personalization

CapabilitiesCapabilities Comprehensive Web Based TrainingComprehensive Web Based Training Ease Of UseEase Of Use OthersOthers

Core Business Systems

Enterprise Portal NeedsEnterprise Portal Needs

ERPERP Core SystemsCore Systems Other ApplicationsOther Applications

Comprehensive Portal SolutionComprehensive Portal Solution

Portal Applications

Search, OthersSearch, OthersE-ProcurementE-Procurement Self ServiceSelf Service BIBI CollaborationCollaboration

Core Business Systems

Portal SolutionPortal Solution

ERPERP Core SystemsCore Systems Other ApplicationsOther Applications

Enterprise Solution Templates (RAD)

Commerce & Personalization Document Management and Search

Content Management

DataManagement

Enterprise Application Core Services

Management

Enterprise Integration Services

Collaboration

Core Infrastructure

CommunicationBusinessWorkflow

Monitoring

Iden

tity

Ma

nag

emen

t,

Pro

vis

ion

ing

, &

Sec

uri

ty

Enterprise Portal SolutionEnterprise Portal Solution

Portal Applications

Search, OthersSearch, OthersE-ProcurementE-Procurement Self ServiceSelf Service BIBI CollaborationCollaboration

Information Worker PlatformInformation Worker PlatformT

oo

lsT

oo

ls

Application PlatformApplication Platform IT InfrastructureIT Infrastructure

Information Worker InfrastructureInformation Worker Infrastructure

SQLSQLServServerer

33rdrd party party AppsApps

SharePSharePoint oint

Portal Portal Server Server

ProjeProjectct

ServeServerr

CommeCommerce rce

ServerServer

BizTalBizTalkk

ExchaExchange nge

ServerServer

IntelligentIntelligentFileFile

Storage Storage And PrintAnd PrintServicesServices

RightsRightsMgmtMgmt

SharePointSharePointServicesServices

RTCRTCServicesServices

MediaMediaServicesServices

TerminalTerminalServicesServices

Ser

vice

sS

ervi

ces

Office Solution AcceleratorsOffice Solution Accelerators

Microsoft ProductsMicrosoft Products

SolutionSolutionAcceleratorAccelerator

Tech

nolo

gy S

tack PartnersPartners

100% Customer Solution

Finance | Operations |Human Resources | Sales•Compliance•XBRL•Business Scorecard

•Six Sigma •Recruiting •ProposalsFY04FY04

deliverablesdeliverables

…and more

SolutionSolutionAcceleratorAccelerator

SolutionSolutionAcceleratorAccelerator

CustomersCustomersget more business value fromget more business value fromyour investment in Officeyour investment in Office

PartnersPartnersgrow your business into newgrow your business into newareas with existing resourcesareas with existing resources

MicrosoftMicrosoftprovide additional Officeprovide additional OfficeSystem value propositionSystem value proposition

Solution Accelerator Solution Accelerator AttributesAttributes Full developmentFull development, test, program , test, program

management teammanagement team Focused on Focused on partner-enablementpartner-enablement Focused on narrow scenarios Focused on narrow scenarios targeting targeting

key business decision maker painkey business decision maker pain Focused on enabling customers to get Focused on enabling customers to get

more business value from Officemore business value from Office Full Full PSS supportPSS support Built for Medium Enterprise and Built for Medium Enterprise and

Enterprise customersEnterprise customers

Digital Media AcceleratorDigital Media Accelerator

Michael GannottiMichael Gannotti

Technology SpecialistTechnology Specialist

The Microsoft CorporationThe Microsoft Corporation

DMC Accelerator OverviewDMC Accelerator Overview Integrates Office 2003, SharePoint Integrates Office 2003, SharePoint

2003, and Windows Media 9 to enable:2003, and Windows Media 9 to enable: Rich, live broadcast events to the desktopRich, live broadcast events to the desktop Enterprise-wide archive and access to Enterprise-wide archive and access to

media for on demand viewingmedia for on demand viewing Integrated publishing with content and Integrated publishing with content and

newsnews

Leverages the IW desktop for:Leverages the IW desktop for: Administration of scheduling, producing, Administration of scheduling, producing,

and publishing eventsand publishing events Discoverability and access of media Discoverability and access of media

contentcontent

DMC Accelerator ValueDMC Accelerator Value

Enterprise end user Uses everyday tools to increase overall

communications experience Enables easy media creation and access for

everyone Partners/Service Providers

Delivers platform for virtual business communication solutions

Microsoft Enhances the IW desktop by enabling Office and

SharePoint for streaming media Increases thought leadership for continued

innovation in future virtual communications

DMC Accelerator DMC Accelerator ComponentsComponents 3rd Generation of this platform3rd Generation of this platform ComponentsComponents

Integration codeIntegration code Patterns and Practices (PAG)Patterns and Practices (PAG) Early adopter validationEarly adopter validation Partner trainingPartner training ServicesServices SupportSupport

RTW Fall 2004RTW Fall 2004

FeaturesFeatures SharePoint Portal and Windows SharePoint SharePoint Portal and Windows SharePoint

Services integrationServices integration On DemandOn Demand

Integrated publishing using Producer Integrated publishing using Producer Media metadata saved within SharePoint for rich Media metadata saved within SharePoint for rich

search capabilitiessearch capabilities Live BroadcastLive Broadcast

Scheduling, delivery and production of live and Scheduling, delivery and production of live and eventsevents

Simultaneous streaming of PowerPoint with Simultaneous streaming of PowerPoint with synchronized audio/videosynchronized audio/video

Unicast / muilti-cast enabledUnicast / muilti-cast enabled Content Delivery NetworkContent Delivery Network

Network-based media distributionNetwork-based media distribution Accessed through SharePointAccessed through SharePoint

On DemandOn Demand

Microsoft Producer for PowerPoint Microsoft Producer for PowerPoint 20032003 Publish on-demand content directly to Publish on-demand content directly to

media librariesmedia libraries

Create media libraries in SharePoint Create media libraries in SharePoint using new native list templateusing new native list template

Find archived media content via Find archived media content via standard WSS search and SPS searchstandard WSS search and SPS search

Single file uploadSingle file upload

IWCommunicati

onsServices

DMC

Viewer

DMC

Producer

DMC On-Demand – Flow DiagramDMC On-Demand – Flow Diagram

Searches Portal for Live or On-

demand Content

EnterprisePortal

Site

EnterprisePortal

Site

Produces On-Demand Content using

Producer or Single File Upload

IW Communicatio

nsService

Remote

Viewer

- HTTP

- Media

- Control

Corporate Data Center Remote Site

Live BroadcastLive Broadcast

SchedulingScheduling Event scheduling for team, division, or Event scheduling for team, division, or

enterprise from WSSenterprise from WSS Event notification via Outlook® calendarEvent notification via Outlook® calendar

ProductionProduction Integrated production experience using Integrated production experience using

SharePointSharePoint Dynamic multicast/unicast publishing Dynamic multicast/unicast publishing

pointspoints DeliveryDelivery

Live PowerPoint integration Live PowerPoint integration Streaming from closest media serverStreaming from closest media server

IWCommunicati

onsService

Viewer

Presenter

Searches Portal for Live or On-

demand Content

Using PowerPoint 2003 to control Live

presentation

IW Communicatio

nsService

Remote

Viewer

DMC Live Broadcast - Flow DiagramDMC Live Broadcast - Flow Diagram

Producer / Scheduler

EnterprisePortal

Site

EnterprisePortal

Site

- HTTP

- Media

- Control

Corporate Data Center Remote Site

© 2003 Microsoft Corporation. All rights reserved.© 2003 Microsoft Corporation. All rights reserved.This presentation is for informational purposes only. Microsoft makes no warranties, express or implied, in this summary.This presentation is for informational purposes only. Microsoft makes no warranties, express or implied, in this summary.