empowering the mobile knowledge worker

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© 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential Presentation_I D 1 © 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential Presentation_I D 1

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Page 1: Empowering the mobile knowledge worker

© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 1© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 1

Page 2: Empowering the mobile knowledge worker

Empowering the mobile knowledge worker

Page 3: Empowering the mobile knowledge worker

© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 3

Opex/Capex Management

Heterogeneous Environment

Complex Deployments

Siloed Tools & Applications

Business Impact

Work Anywhere

Device Choice

Trust at a Distance

Expertise/Info on Demand

Personal Factors

Dispersed Workforces

Video Proliferation

Content/Device Explosion

Social Media

The Need for Collaboration

Market Trends

Page 4: Empowering the mobile knowledge worker

© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 4

Collaboration is Equal PartsProcess, Culture and Technology

Collaboration isn’t just about technology

We’re using collaboration to change the way we work

Process

CultureTechnology

Page 5: Empowering the mobile knowledge worker

© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 5

Cisco Collaboration

• Helps organisations connect people to people

• Helps people share their ideas

• Helps people take great ideas to outcomes, be this profit, better service or efficiency

Page 6: Empowering the mobile knowledge worker

© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 6

Some Cisco solutions

Page 7: Empowering the mobile knowledge worker

© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 7

Cisco WebEx Meeting Applications

Remote Support

and Access

Cisco WebEx Collaboration Cloud

Webinars Online Events

Clients

Web, Audio and Video

Conferencing

Online Training

Meeting Center

TrainingCenter

Event Center

SupportCenter

Page 8: Empowering the mobile knowledge worker

© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 8

Cisco WebEx Connect: Presence and Enterprise Instant Messaging

Seamless escalation from IM to voice to video to web conferencing

Audio

Video

Web Conference

Page 9: Empowering the mobile knowledge worker

© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 9

Delivering a Consistent ExperienceAnywhere, Any Content, on Any Device

Infrastructure

CollaborationServices

Communicationand CollaborationApplications

On-Premise SaaSHybrid

Page 10: Empowering the mobile knowledge worker

© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 10

Real-life examples

Page 11: Empowering the mobile knowledge worker

© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 11

A year in the life of a Cisco knowledge worker

Home902 hours

35% Home1232 hours

49%

Office900 hours

35%

Office639 hours

26%

Offsite282 hours

11%

Offsite297 hours

12%

Flights235 hours

9%

Car/Train263 hours

10%

Car/Train298 hours

12%Flights

20 hours1%

2008 2009

Total hours (work + travel) = 2,582Productive hours = 2,084 (81%)

3 long-haul + 16 short-haul return flights (6 at the weekend)Carbon footprint = 17.25 tonnes*

Commuting cost = £666Cost to Cisco = £10,501

Total hours = 2,486Productive hours = 2,168 (87%)

2 short-haul return flights(none at the weekend)

Carbon footprint = 4.66 tonnes*Commuting cost = £473Cost to Cisco = £1,935

* Figures from co2.balance.uk.com

Page 12: Empowering the mobile knowledge worker

© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 12

Customer experience

Standard Life - WebEx web conferencing solution

“Using WebEx has transformed how we work. When you consider the benefits for all involved, this type of collaboration is just common sense.”— Lawrence Cook, national sales manager, intermediary sales, Standard Life

International HIV/AIDS Alliance – WebEx web conferencing and IM solution “We want to exploit the technology available to us and truly become a collaborative organisation. By using the full complement of WebEx solutions, we hope to move closer toward our vision of a world in which people do not die of AIDS.”—Sam McPherson, associate director, International HIV/AIDS Alliance

Page 13: Empowering the mobile knowledge worker

© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 13

Return On Investment

Page 14: Empowering the mobile knowledge worker

© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 14

Operational ROI

Productivity ROI

Strategic ROI

• Cost avoidance

• Cost reduction

• Business process optimization

• Customer response time

• Business transformation

• Customer and employee satisfaction

Page 15: Empowering the mobile knowledge worker

© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 15

I think about me – a mobile knowledge worker

Half my team work in Amsterdam yet we really are a team – WebEx Conferencing

I’ve built a good working relationship with my new manager in California - Telepresence

We share best practise and ideas – Quad, Enterprise Social Software

I can connect anywhere and to anything – I love my iPad for meetings

I learn at my convenience – WebEx training

We stay connected – IM/Presence

Page 16: Empowering the mobile knowledge worker

© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 17

FOR FURTHER QUESTIONS AND TO SEE OUR TECHNOLOGY DEMOS,

VISIT US AT STAND 660