[en] ecm enterprise content management | dr. ulrich kampffmeyer | aiim conference @ dms expo |...

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AIIM ConferenceDMS EXPO 2002

Dr. Ulrich Kampffmeyer

Keynote Enterprise Content Management

PROJECT CONSULT

UnternehmensberatungDr. Ulrich Kampffmeyer GmbH

Oderfelder Strasse 17

20149 Hamburg

www.project-consult.com© PROJECT CONSULT 2001-2002

ECM Enterprise Content ManagementDr. Ulrich Kampffmeyer

AIIM Conference @ DMS EXPO 2002

Essen, 04. September 2002

P R O J E C T C O N S U L TUnternehmensberatung Dr. Ulrich Kampffmeyer GmbH

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Agenda

•CHARACTERISTICSof ECM Enterprise Content Management

•COMPONENTSof ECM Enterprise Content Management

•CHALLENGES for ECM Enterprise Content Management

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CHARACTERISTICS

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A Babel of Acronyms

• The wide variety of terms confuses customers and tends to discourage purchase decisions.

• It makes sense to introduce a new term, such as ECM or Enterprise Content Management, only if it is associated with a new quality.

• Clear definitions are needed.

© Copyright PROJECT CONSULT GmbH 2002 / Autorenrecht Dr. Ulrich Kampffmeyer 2001-2002© PROJECT CONSULT 2002

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EAIEAI

BPMBPM

EDMEDM

WorkflowWorkflow

ECMECM

Collaborative CommerceCollaborative Commerce

ASP / DMCOASP / DMCODocument WarehouseDocument Warehouse

Optical FilingOptical Filing

E-BusinessE-BusinessBusiness Process ManagementBusiness Process Management

GroupwareGroupware

Collaborative CommerceCollaborative Commerce

Knowledge ManagementKnowledge ManagementDigital SignatureDigital Signature

EDM Engineering Document ManagementEDM Engineering Document Management

Content ManagementContent ManagementScanningScanning

Asset ManagementAsset ManagementDRT Document Related TechnologiesDRT Document Related Technologies

Enterprise Application Integration

Enterprise Application Integration

COLDCOLD

Digital Rights ManagementDigital Rights Management

DMSDMS

Intranet Repository

Intranet RepositoryPortalePortale

Document Management Document Management

ILMILM

UDM UDM




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A Babel of Acronyms

Electronic Document ManagementElectronic Document Management

EDRMSEDRMS

Electronic ArchivingElectronic Archiving

Records ManagementRecords Management

Electronic Document ManagementElectronic Document Management ImagingImagingMultiMedia DatabaseMultiMedia Database

Web Content ManagementWeb Content Management

Enterprise Content ManagementEnterprise Content ManagementECMECMECMECM

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Definition:ECM Enterprise Content Management (1)

The Technologies Used to Capture, Manage, Store, Deliver, and Preserve Information to Support Business Processes.

AIIM International, 2002

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• Enterprise Content Management assumes that all company information is held on a uniform platform for use internally, by partners, and externally (“Unified Global Repository” approach, Data/Document/Content Warehouse)

• Enterprise Content Management comprises conventional document technologies such as document management, knowledge management, workflow, archiving etc., and integrates the host and client/server world with portal and other Internet technologies

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• The goal of Enterprise Content Management is to prevent data and information redundancies (each item of information exists only once), control access in a unform manner, deliver any kind of information independent of the source and use, and provide all applications in a unified form as a service

• Enterprise Content Management is a basic eBusiness technology for providing information and controlling processing

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ECM Enterprise Content Management as Infrastructure

AIIM International

ERP EnterpriseEnterpriseApplicationsApplications

EnterpriseEnterpriseContentContentManagementManagementWeb Content

ManagementDoc MgmtImaging

Domino Exchange RDMSFile

System

Workflow Collaboration

Data WarehousingMining

EAI

E-Business

InfrastructureInfrastructure

IntegrationIntegration

Source: AIIM 2001 Industry Study

AP/AR RM/A CRM HRM

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ECM Basic Concepts:(1) Integrative Middleware

AIIM International





System



EAI

E-Business



AP/AR RM/A CRM HRM

Basic Concept No. 1

Integrative Middleware

© PROJECT CONSULT 2001-2002

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ECM Basic Concepts: (2) Concept of services

AIIM International





System



EAI

E-Business



AP/AR RM/A CRM HRM

Basic Concept No. 2

Independent Services for all applications


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ECM Basic Concepts: (3) Uniform Repository

AIIM International





System



EAI

E-Business



AP/AR RM/A CRM HRM

Basic Concept No. 3

A Uniform, FederatedEnterprise Repository

for All Information Types


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COMPONENTS

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AIIM Model for ECM Enterprise Content Management

CAPTURE

PRESERVE

DELIVERSTORE

MANAGE

STORE WCM

RM

WF/BPM

DM

Collab


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ECM CAPTURE

Human created Recogniton

Indexing

Input Designs

Categorization

• Office Documents • OCR

• Form • HCR

• Rich Media • ICR

• Microfilm • OMR

• Barcode

Application created Forms Processing

E-Forms/Web-Forms• ERP

• XML

• Financial Applications Aggregation

• E-Billing COLD/ERM

Input


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ECM MANAGE

STORE WCM

RM

WF/BPM

DM

Collab


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ECM Document Management

STORE WCM

RM

WF/BPM

DMCollab

DocumentManagement

• Check-in/Check-out• Version Management• Search and Navigation• Visualization


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ECM Collaboration

STORE WCM

RM

WF/BPM

DM

Collab Collaboration

• Collaborative authoring • Knowlege bases • Whiteboards • Video conferencing• Consolidation of

information


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ECM Web Content Management

STORE WCM

RM

WF/BPM

DM

Collab

Web Content Management

• Content creation• Publication process

• Conversion• Security

• Visualization


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ECM Records Management

STORE WCM

RM

WF/BPM

DM

Collab

Records Management

• Filing systematics• Indexing and

thesaurus• Retention periods• Metadata• Archive management


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ECM Workflow / Business Process Management

STORE WCM

RM

WF/BPM

DM

Collab

Workflow / Business Process

Management

• Process and structure organization• Process design• Imaging of Process• Routing• Monitoring• Parallel and

sequential processing• Reminders, deadlines• Checking• Logging


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ECM DELIVER

Security

Technologies

Transformation

•

• Digital TV• Digital Signature•Publishing

• Syndication

• Compression

• Datatransfer via

EDI, XML and other formats

• CD / DVD

• PDF

• Email and fax• Digital Rights

Management/

Watermark

• XML

• E-Business-Portal• Personalization

• Internet, Intranet, Extranet • PKI• COLD/ERMLayout/Design

DistributionSecurity

Technologies

Transformation

• Paper

•• Digital Signature• Konverter/ViewerPublishing

• Syndication

• Compression

•EDI, XML

• CD / DVD

• PDF

• Email • Digital Rights

Management/

Watermark

• XML

• E-Business-Portal• Personalization

•• PKI• COLD/ERMLayout/Design

Security as ECM Infrastructure

Output


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ECM STORE

Repositories• File Systems• Content Management Systems• Databases • Data Warehouses

Library Services• Search/Retrieval• Version Control• Check In/Check Out• Audit Trail

Technologies• SAN• NAS• Magneto Optical• DVD• CD-ROM

• Tape• Magnetic Storage• RAID• Optical Disc


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ECM PRESERVE

Archive• Paper• Microfilm• NAS/SAN• WORM• WORM-Tape

Disposition


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CHALLENGES

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ECM as Enterprise Infrastructure: Requirements

• Store all types of information• Store both dynamic and unchanging information• Services concept

• Big and small solutions

• Own client or inclusion in existing applications• Central and distributed databases• Consistent long-term storage• Modular expandability

• Distributed repositories

• Integration in existing systems

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ECM as Enterprise Infrastructure: Issues

• Linking of technologies with applications – e-Business automation

• Effective web content management –Internet, Intranet and Extranet content use

• Legal situation, long-term availability and migration of data

• Acceleration of “time to market” – ASP solutions under consideration

• Implementation questions

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ECM as Enterprise Infrastructure: Implementation Questions

• Definition of metadata, guidelines, procedures• Import, conversion, migration• Platforms, databases, browsers, clients

• Desktop integration, application integration, back office integration

• Process and workflow modelling• Cultural differences in online versus offline work• How to network components? (EAI - Enterprise

Application Integration)

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Thank you very much for your attention !

Dr. Ulrich Kampffmeyer E-Mail: [email protected]

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