EN16234-1:2019e-CompetenceFramework(e-CF)newversionandthe“e-CFUserSupport”projectdeliverygoals

e-CFUSERSUPPORTTELE-WORKSHOP

29April2020

JuTaBreyer,CEN16234“e-CFUserSupport”expertteamleader

2

Frameworkin4dimensions

Dim1:5e-CFareas Dim2:41competences Dim3:5e-CFlevelsDim4:knowledgeandskillsexamples

ademonstratedabilitytoapplyknowledge,skillsanda4tudesfor

achievingobservableresults

EN16234-1:2019e-CFbasicprinciples

5e-CFlevels

EUshareddefini8onofcompetence

Influ

ence

Context

Complexity

Au

tono

my

Behaviou

r

Dimension 15 e-CF areas

Dimension 241 e-Competences identified

Dimension 3 5 e-Competence proficiency levels

e-1 e-2 e-3 e-4 e-5

A. PLAN A.1. Information Systems and Business Strategy Alignment

A.2. Service Level Management

A.3. Business Plan Development

A.4. Product / Service Planning

A.5. Architecture Design

A.6. Application Design

A.7. Technology Trend Monitoring

A.8. Sustainability Management

A.9. Innovating

A.10. User Experience

B. BUILD B.1. Application Development

B.2. Component Integration

B.3. Testing

B.4. Solution Deployment

B.5. Documentation Production

B.6. ICT Systems Engineering

C. RUN C.1. User Support

C.2. Change Support

C.3. Service Delivery

C.4. Problem Management

C.5. Systems Management

D. ENABLE D.1. Information Security Strategy Development

D.2. ICT Quality Strategy Development

D.3. Education and Training Provision

D.4. Purchasing

D.5. Sales Development

D.6. Digital Marketing

D.7. Data Science and Analytics

D.8. Contract Management

D.9. Personnel Development

D.10. Information and Knowledge Management

D.11. Needs Identification

E. MANAGE E.1. Forecast Development

E.2. Project and Portfolio Management

E.3. Risk Management

E.4. Relationship Management

E.5. Process Improvement

E.6. ICT Quality Management

E.7. Business Change Management

E.8. Information Security Management

E.9. Information Systems Governance

+NEW:7TransversalAspects(TA)relevanttoanyITProfessionalcompetenceperformance

NEWVERSIONPUBLISHED!

3

e-Competenceexampledescripboninfourdimensions

Dimension1:e-CFarea

Dimension2:Title+genericdescrip8on

Dimension3:

leveldescriptors

Dimension4:knowledgeandskillsexamples

Dimension 1e-Comp. area A. PLAN

Dimension 2

e-Competence: Title + generic description

A.2. Service Level Management

Defines, validates and makes applicable service level agreements (SLAs) and underpinning contracts tailored to services offered. Negotiates service performance levels taking into account the needs and capacity of stakeholders and business.

Dimension 3

e-Competence proficiency levels e-1 to e-5

Level 1 Level 2 Level 3 Level 4 Level 5

– – Ensures the content of the SLA. Negotiates revision of SLAs, in accordance with the overall objectives. Ensures the achievement of planned results.

–

Dimension 4

Knowledge examples

Knows / aware of / familiar with

K1 SLA documentationK2 how to compare and interpret management data K3 the elements forming the metrics of service level agreementsK4 how service delivery infrastructures workK5 impact of service level non-compliance on business performance

Skills examples

Is able to

S1 analyse service provision records S2 evaluate service provision against SLAS3 negotiate realistic service level targets S4 use relevant quality management techniques S5 anticipate and mitigate against potential service disruptions

+NEW:potenballycomplementedbyTransversalAspects(TA)relevanttoperformanceofthiscompetence:T1Accessibility,T2Ethics,T3ICTlegalissues,T4Privacy,...

STANDARD

EXAMPLESFORINSPIRING

TransversalAspectsEN16234-1:2019Chapters5.6.and8.0:TransversalAspectsrepresentcross-cu4ngtopicsthatarerelevanttoICTProfessionalperformanceinallcompetencesdefinedbythisstandard.EachtransversalaspectisprovidedbyaAtleandagenericdescripAonthatmaybeapplied,dependantuponcontextby,‘beingawareof’or‘behavingproacAvely’withregardtothetransversalaspectdescripAon.AwarenessandproacBvityinfluencea4tude(3.6)linkingwithknowledgeandskillsasappliedinthedefiniBonofcompetenceinthisstandard(3.4).EXAMPLET5Security•  Thistopicincorporatesinformabonsecuritywhichisthepracbceofdefendinginformabonfrom

unauthorizedaccess,use,disclosure,disrupbon,modificabon,perusal,inspecbon,recordingordestrucbon.ItalsoencompassesITsecuritydesignedtopreventunauthorizedaccesstocomputers,networksanddata.TheoverarchinggoalofITsecurityistocontrolaccessandmaintaintheintegrityandconfidenbalityofsensibveinformabonwithoutinhibibngaccessbyauthorisedusers.

Beingawareofand,ifapplicable,behavingproacBvelyin

T1Accessibility,T2Ethics,T3ICTlegalissues,T4Privacy,T5Security,T6Sustaiinability,T7Usability

EN16234-1:2019e-CFNEWVERSION

ATAGLANCE

•  exis8ngCompetencesupdatedindimensions2,3and4-conbnuedrelevanceinlanguage-revisedand/orenlargedincontentwheremeaningful

•  3NEWCompetences–  A.10.UserExperience–  C.5.SystemsManagement–  D.7DataScienceandAnalybcs

•  1mergedSalesCompetence(fromprevious3)

–  D.5.SalesDevelopment

•  NEW:7TransversalAspects

41intotal

Dimension 15 e-CF areas

Dimension 241 e-Competences identified

Dimension 3 5 e-Competence proficiency levels

e-1 e-2 e-3 e-4 e-5

A. PLAN A.1. Information Systems and Business Strategy Alignment

A.2. Service Level Management

A.3. Business Plan Development

A.4. Product / Service Planning

A.5. Architecture Design

A.6. Application Design

A.7. Technology Trend Monitoring

A.8. Sustainability Management

A.9. Innovating

A.10. User Experience

B. BUILD B.1. Application Development

B.2. Component Integration

B.3. Testing

B.4. Solution Deployment

B.5. Documentation Production

B.6. ICT Systems Engineering

C. RUN C.1. User Support

C.2. Change Support

C.3. Service Delivery

C.4. Problem Management

C.5. Systems Management

D. ENABLE D.1. Information Security Strategy Development

D.2. ICT Quality Strategy Development

D.3. Education and Training Provision

D.4. Purchasing

D.5. Sales Development

D.6. Digital Marketing

D.7. Data Science and Analytics

D.8. Contract Management

D.9. Personnel Development

D.10. Information and Knowledge Management

D.11. Needs Identification

E. MANAGE E.1. Forecast Development

E.2. Project and Portfolio Management

E.3. Risk Management

E.4. Relationship Management

E.5. Process Improvement

E.6. ICT Quality Management

E.7. Business Change Management

E.8. Information Security Management

E.9. Information Systems Governance

+NEW:7e-CFTRANSVERSALASPECTSBeingawareofand,ifapplicable,behavingproacBvelyin

T1Accessibility,T2Ethics,T3ICTlegalissues,T4Privacy,T5

Security,T6Sustaiinability,T7Usability

EN16234-1:2019„e-CF“AnnexA(Normabve)

•  e-CFLevelparameterse-1toe-5Eachlevelmarkedbyincreasinglevelsof

–  Influence–  Complexity– Autonomy–  Behaviour

e-CFintheICTProfessionallandscapeEN16234-1:2019„e-CF“AnnexB(Informabve)

Posi8oning/rela8nge-CFtootherrelevantstructures

–  B.1Introducbon–  B.2.EuropeanQualificabonsFramework(EQF) –  B.3.ESCO –  B.4.DigComp–  B.5.P21’sFrameworkfor21stcenturylearning –  B.6.SFIA –  B.7.EuropeanICTProfessionalRoleProfiles–  B.8.RelabonshipswithotherENandISOStandards+addedinTR16234-2/-3:theeuro-Inflabel

AkeybridgetotheEUqualificaboncontext

EuropeanJobclassificabonforlabour

agencies

ICTusercompetences

behaviouralskills

ICTProfilesatwork

e-CFembeddedcomplementarystructure:30EUICTProfessionalRoleProfiles

•  30EuropeanICTProfessionalRoleProfilesasgenericbricksforadaptabonintospecificcontexts

•  e-CFcompetencesakeycomponentofProfilesdescripbon

•  version2publishedbyCENCWA16458:2018

•  solidembeddinginEUenvironment(EQF,ICTProfessionalism,ESCO,etc.)

www.ecompetences.eu/ictprofiles

30EUProfessionalRoleProfilescoveringallITcapabilibesandcontextualisingthee-CFstandardinITprocessandwork

environment

e-CFembracingspecificframeworksandstandardsappliedbytheICTsector(ITIL,TOGAF,etc.)

Source:DIGIFRAME2019àreferencesintroducedinthenewTRe-CFUSERGUIDE

e-CFcompetencesandICTprofilessuibngtotradibonalandnewITprocessstructures

Quelle:DIGIFRAME2019(EC/CapGeminietalt.)

Dimension 15 e-CF areas

Dimension 241 e-Competences identified

Dimension 3 5 e-Competence proficiency levels

e-1 e-2 e-3 e-4 e-5

A. PLAN A.1. Information Systems and Business Strategy Alignment

A.2. Service Level Management

A.3. Business Plan Development

A.4. Product / Service Planning

A.5. Architecture Design

A.6. Application Design

A.7. Technology Trend Monitoring

A.8. Sustainability Management

A.9. Innovating

A.10. User Experience

B. BUILD B.1. Application Development

B.2. Component Integration

B.3. Testing

B.4. Solution Deployment

B.5. Documentation Production

B.6. ICT Systems Engineering

C. RUN C.1. User Support

C.2. Change Support

C.3. Service Delivery

C.4. Problem Management

C.5. Systems Management

D. ENABLE D.1. Information Security Strategy Development

D.2. ICT Quality Strategy Development

D.3. Education and Training Provision

D.4. Purchasing

D.5. Sales Development

D.6. Digital Marketing

D.7. Data Science and Analytics

D.8. Contract Management

D.9. Personnel Development

D.10. Information and Knowledge Management

D.11. Needs Identification

E. MANAGE E.1. Forecast Development

E.2. Project and Portfolio Management

E.3. Risk Management

E.4. Relationship Management

E.5. Process Improvement

E.6. ICT Quality Management

E.7. Business Change Management

E.8. Information Security Management

E.9. Information Systems Governance

FULLLISTBYCENhTps://standards.cen.eu/dyn/www/f?p=204:35:0::::FSP_SURR_WI:67073&cs=1E167D0D82485B91DCBC27F3E37164D1EFORDIRECTLINKSTOSTANDARDSALESPOINTSINTHECOUNTRIES:e-CFwebsite:hTps://www.ecompetences.eu/get-the-e-cf/ITProfessionalismEurope(ITPE)hTps://itprofessionalism.org/about-it-professionalism/competences/where-to-buy-the-e-cf-standard/

EN16234-1:2019ispublished!Standardnewversionnabonalsalespoints

Ø  Multi-stakeholder user community from all kind of market perspectives

EN16234-1e-CF:AsharedEuropeanlanguageforICTProfessionaldevelopment

Nabonalframeworks

Jobposbng&Recruitment

Individualtrainingplans

Marketscenarios

Skillsgapanalysis Competenceassessment

HRplanning

Cerbficabonprograms

ITstrategymakeorbuyplanning

ICTProfessionalCVSelfpromobon

Usee-CFcontent Createe-CFlinks

HigherEducabonCurricula

Ø  ICTdemandØ  ICTsupplyØ  mulbnabonalsØ  SME’sØ  educabonal

insbtubonsØ  higher

educabonØ  private

cerbficabonproviders

Ø  professionalassociabons

Ø  socialpartners

Ø  individuals

..

Dimension 15 e-CF areas

Dimension 241 e-Competences identified

Dimension 3 5 e-Competence proficiency levels

e-1 e-2 e-3 e-4 e-5

A. PLAN A.1. Information Systems and Business Strategy Alignment

A.2. Service Level Management

A.3. Business Plan Development

A.4. Product / Service Planning

A.5. Architecture Design

A.6. Application Design

A.7. Technology Trend Monitoring

A.8. Sustainability Management

A.9. Innovating

A.10. User Experience

B. BUILD B.1. Application Development

B.2. Component Integration

B.3. Testing

B.4. Solution Deployment

B.5. Documentation Production

B.6. ICT Systems Engineering

C. RUN C.1. User Support

C.2. Change Support

C.3. Service Delivery

C.4. Problem Management

C.5. Systems Management

D. ENABLE D.1. Information Security Strategy Development

D.2. ICT Quality Strategy Development

D.3. Education and Training Provision

D.4. Purchasing

D.5. Sales Development

D.6. Digital Marketing

D.7. Data Science and Analytics

D.8. Contract Management

D.9. Personnel Development

D.10. Information and Knowledge Management

D.11. Needs Identification

E. MANAGE E.1. Forecast Development

E.2. Project and Portfolio Management

E.3. Risk Management

E.4. Relationship Management

E.5. Process Improvement

E.6. ICT Quality Management

E.7. Business Change Management

E.8. Information Security Management

E.9. Information Systems Governance

e-CFEN16234-1usebytheICTsector

Someuserreferences…

EN16234„e-CF“embeddedinEuropeanICTProfessionalismcontext

e-CFUserSupportprojectgoal:

UPDATEofthreeEN16234-1e-CFimplementabonsupporbngTechnicalreports

•  TR16234-2:USERGUIDEfortheapplicabonofEN16234-1,theEuropeane-CompetenceFramework(e-CF)(REVISIONofexisbngTR)

•  TR16234-3:METHODOLOGYDOCUMENTATION:(REVISIONofexisbngTR)

•  TR16234-4CASESTUDIESillustrabngthee-CFstandarduseinpracbce(NEWDEVELOPMENT–previousCWA16234-4)

FINALFEEDBACKCOLLECTINGTELE-WORKSHOP

ON29APRIL2020PUBLICATIONOFUPDATEDe-CFUSERSUPPORT

BYCENPLANNEDIN2021

e-CFUSERSUPPORTPROJECTMeebngs,acbons,bmelines

Ac8on Timeline/Loca8onKick-offmeebng 7June19,Milano

***NewWorkItemtoSecretariat 21/06/19

***e-CFCommunityOn-linesurvey 12/07–15/10/19

Firstexpertmeebng 26and27/09/19Athens

Secondexpertmeebng 13and15/11/19Rome

++++e-CFusernetworkingconference+++ 14/11/19Rome

***prTRv1toSec-2USERGUIDE:DRAFTstructure+inibalcontent-3METHODOLOGY:DRAFT-4CASESTUDIES:Perspecbvesandcasesidenbfied,afewexampleselaboratedforillustrabon

18/12/19àcommentsby31/01/20

Thirdexpertmeebng 06and07February2020Frankfurt

***prTRv2toTC428 04/04/20àcommentsby30/04/20

Finalpublicworkshop 29/04/20Brussels

***FinalprTRtoSec 29/05/20

CENTC428nominated„e-CFUserSupport“projectteam

JuTaBreyer(projectteamleader)LuisFernandezTerryHookIrmhildRogallaCleoSgouropoulouRiccardoScquizzato

Firste-CFUserSupportexpertmeeBngon26and27September2020inAthens

e-CFUserSupport06/2019– 05/2020projectkeyfigures,eventsandmilestones

•  4expertteamandworkgroupmeebngsinMilan,Athens,RomeandFrankfurt

•  e-CFNetworkingconferenceon14/11/19inRome,kindlyhostedbyINAIL,ItalyhTps://www.ecompetences.eu/e-cf-user-networking-conference/

•  e-CFImplementabonsurvey2019with85wellshapedresponsesfrom18countries

•  Successivepreparabonof3TRdraxversions(prTRv112/19–prTRv204/20–finalprTR05/20)

•  e-CFUserSUPPORTTELE-WORKSHOPon29/04/20– 90parbcipantsfrom20countries

UserGuideTR16234-2DRAFTv2closetofinal

Pleaseprovideyourcomments

by30/4

MethodologyTR16234-3DRAFTv2closetofinal

Pleaseprovideyourcomments

by30/4

prTR16234-4e-CFCasestudiesDRAFTv2closetofinal

CASE TITLE SOURCE COUNTRY

A5.1 “Skill-UP:Please,mindthegap”e-CFandICTProfessionalRoleMappingtoacceleratecompanytransformabon

NexiPaymentsS.p.A./MercuryPaymentsS.p.A. ITALY

B5.2 EducabngtheEuropeanICTProfessionalsoftheFuture”-ane-CFcompliantcurriculum

HUUniversityofAppliedSciences(HU),Utrecht

NETHERLANDS

C5.3 TeachingstudentshumanresourcespracbcesintheICTprofessionwithinInformabcsservicesmanagementcourse–exampleofhiringprocess

UniversityofZagreb,FacultyofOrganizaBonandInformaBcs CROATIA

D5.4”Implementabon of Soxware Engineering Competence Remote Evaluabon forMasterProgramGraduates”-e-CFbasedLearningOutcomeusageforImprovingtheQualityandRelevanceofHigherEducabon

TransportandTelecommunicaBonInsBtute(TTI) LATVIA

E5.5 GermanVETICTprofilereviewprocess:useofe-CFatfourdifferentpoints VocaBonalEducaBonandTraining GERMANY

F5.6 MakingaroleprofileofanearlyadopterofBlockchainusingthee-CFstandard TheDutchBlockchainAlliance NETHERLANDS

G5.7 underdevelopment UniversityofMinho PORTUGAL

H5.8 e-CFfordevelopingdatacompetencesandcapabilibesintheITorganisabon CapGemini NETHERLANDS

I5.9 “Developingane-CFbasedsystemabcengagementbetweenuniversibes,VETandemployersinanabonalqualificabonauthoritycontext.”

EstonianAssociaBonofInformaBonandTechnologytheNaBonalQualificaBonsAuthority.

ESTONIA

J5.10 “Usingthee-CFtodevelopacerbficabonframeworkandspin-offcurriculaandVETprogrammes. Promanad NETHERLANDS

K5.11 e-CFsupporbngculturalchangeintheICTuserorganisabon RedElectricadeEspana SPAIN

L5.12 AligningITProfessionalResourcestothenewCompanyStrtegy VIVAT NETHERLANDS

Standardusageformulbplepurposes,e.g.-  Skillsneedsanalysis

-  Curriculumdevelopment-  Cultural/ITorganisabonalchangemanagement

-  HRdevelopment

12pracbcalcasesofe-CFapplicabon,e.g.in

-  ITorganisabon(demandandsupply)-  HigherEducabon

-  VocabonalEducabonandTraining-  privatetrainingenvironment-  digitalskillspolicymakers

12e-CFGOODPRACTICESFROMMULTIPLEPERSPECTIVESACROSS8COUNTRIES

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by30/4

ThankyouforyouraTenbon!

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www.cen.eu

e-CFwebsite:www.ecompetences.eu

JuTaBreyer

EN16234„e-CFusersupport“expertteamleaderbreyer@breyer-publico.eu