© 2016 Information Services Group, Inc. All Rights Reserved.

© 2016 Information Services Group, Inc. All Rights Reserved.

Enabling Enterprise Agility:Optimizing the Use of GBS and TechnologyScott Furlong, Partner

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Achieving agility“Agility is the ability to change the body’s position efficiently. It requires the integration of isolated movement skills using a combination of: Balance Coordination Speed Reflexes Strength Endurance.” -Wikipedia

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Organizational Agility (OA) has a similar definition:OA is the ability to change the organization’s position relative to the market, competition or customers. OA is achieved through the integration of:

Balance of competing objectives: cost, speed and qualityCoordination of various stakeholders, both internal and externalSpeed of decision-making and action or flexible reactions to internaland external stimuliStrength of world-class practices that allow for actionable decisionsEndurance to stick to decisions and initiatives to see them through.

Achieving agility

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STRATEGY MONOLITHIC BIPARTISAN PLURALISTIC CONFEDERATE

1980s 1990s 2000s 2010s 2020s

Service Delivery & Management Strategy Evolution

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CONSTANTS: Shared Services / Captives / Staff Augmentation

SmartphonesWiFi Digitalization/OCRCloud 1.0, Web 2.0 Virtualization

Internet (WWW)EmailCellphonesScanningFax-to-image

Tablets explosionCloudAutomationBI / AnalyticsMobilitySocial media

RoboticsFull-scale automation Artificial intelligenceSmart networks

PagersCassette tapes

TECHNOLOGY & INNOVATION

Evolving service delivery towards GBS

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Global Business Services (GBS) comprises not only the deliveryof services to fulfil demand, but also the operational, tactical and strategic functions that manage the interactions between supply and demand.

How can GBS drive agility?

GBS provides: Strong Coordination Speed of execution Fast enterprise decision making

(Reflexes) World-class processes (Strength) Integrated control (Endurance)

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We are witnessing a confluence of disruptive forces.

Cloud Computing

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Analytics

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Disruptive technology is facilitating agility

Internet of Things

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Cognitive& RPA

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Social Media

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Cognitive computing changes everything.

Changes industries and Positions

Breaks the “Balance paradigm” Creates simultaneous, multi-front

Coordination Accelerates Speed Is Reflexive and capable of

learning Exhibits brute Strength

Cognitive & RPA

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Social media creates agility.

Social Media

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Provides instantaneous Coordination

Allows communication @ the Speed of thought

Is highly Reflexive – viral Exhibits Endurance, which is a

twin-edged sword

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Cloud computing is agile by definition. Balances cost, quality and

resource consumption Increases Coordination between

IT and the business Speeds implementation and

upgrades “Pay by the drink” provides

ultimate flexibility (Reflexes) Strength of the cloud is the

resulting harmonized processes

Cloud Computing

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The IoT connects us all. Changes an organization’s

Position in the marketplace Increases Coordination

between your organization and your customers

Speeds transactions Makes interaction more

Reflexive Builds Strength by sharing data

and transactions

Internet of Things

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Analytics allow for faster, better decisions.

Changes an organization’s Position

Balances need for accuracy and lack of time

Speeds decision-making Strengthens decisions by

“managing by fact”

Analytics

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The disruption is here and now.Traditional business models are being disrupted everyday and from everywhere. This disruption is made possible by digital innovation.

The disruption is most prominent in customer-facing businesses such are retail, travel, media and financial services.However, industries such as manufacturing and energy will not be left untouched by this revolution.

Digital MarketsAggregators

Efficient energySocial Media

Mobile paymentsCrowdsourcing

Digital Banks

Internet of Things

Autonomous vehicles

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But GBS and technology can tackle that disruption.

Organizational agility can change an organization’s Position for the better.

Global Business Services (GBS) can help an organization take advantage of their agility.

Disruptive technology can facilitate becoming increasingly agile.

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